Variable Menu not working

I'm using Captivate 5.0.0.596 on Mac. When I pull down the "Project" menu item to select "Variables...", it seems that Captivate "freezes".  I cannot get to the Variables dialog box to create or add a new variable. (I use the "esc" key to "unfreeze" ).  Is there a setting that I have missed in order to activate the Variables item?  Or is there a workaround to create/add a new Variable?  I would like to be able to set the Value of the variable.  Thanks for any help.
~~~Cassie

Hi Lilybiri,
Yes, I have emptied the cache. The same problem persists.
Regarding the Preference folder -- If I've followed the path you indicated correctly, there are a LOT of items in the Preferences Folder some which will not allow to be deleted (need some of them to run the MacOS).  Is there possibly specific items in the Preferences Folder that are related to Captivate that I can delete (safely) that you could point me to?  I do see a file entitled "com.adobe.Captivate.5.0.plist" in the Preferences Folder.  Might that be what you are suggesting that I delete?
Thanks for your help...it's a holiday weekend here in the U.S., so not much tech support available til Tuesday.  Of course, I have lots of free time over this long weeked<smile>, so I'm going back to read some of your blog postings on Variables and Advanced Actions.  The whole concept is becoming more clear to me; now if only I could be patient enough to create my own User Variables <hahahaha>.
~~~Cassie

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    <div id="social"><a href="http://www.facebook.com/pages/Guitarfusion/208575872514732"><img src="../images/facebook_32.png" width="32" height="32" alt="Facebook" border="0"/></a><a href="http://www.linkedin.com/in/sammills"><img src="../images/linkedin_32.png" width="32" height="32" alt="Linkedin" border="0" /></a><a href="http://www.myspace.com/lucid77"><img src="../images/myspace_32.png" width="32" height="32" alt="Myspace" border="0" /></a><a href="http://twitter.com/#!/guitarfusion"><img src="../images/twitter_32.png" width="32" height="32" alt="Twitter" border="0"></a><a href="http://www.guitarfusion.com/blog"><img src="../images/wordpress_32.png" width="32" height="32" alt="Wordpress" border="0"/></a><a href="http://www.youtube.com/guitarfusiondotcom"><img src="../images/youtube_32.png" width="32" height="32" alt="Youtube" border="0" /></a></div>
    <!-- Old Nav
    <div id="nav"><a href="index.php" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Home','','images/homeOver.jpg',1)"><img src="images/home.jpg" alt="Home" name="Home" width="97" height="45" border="0" id="Home" /></a><a href="biography.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Bio','','images/BioOver.jpg',1)"><img src="images/Bio.jpg" alt="Biography" name="Bio" width="97" height="45" border="0" id="Bio" /></a><a href="learn.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Learn','','images/LearnOver.jpg',1)"><img src="images/Learn.jpg" alt="Learn Online" name="Learn" width="97" height="45" border="0" id="Learn" /></a>    <a href="lessons.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Lessons','','images/LessonsOver.jpg',1)"><img src="images/Lessons.jpg" alt="Lessons" name="Lessons" width="109" height="45" border="0" id="Lessons" /></a>    <a href="contact.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Contact','','images/ContactOver.jpg',1)"><img src="images/Contact.jpg" alt="Contact" name="Contact" width="126" height="45" border="0" id="Contact" /></a></div>
    End Old Nav -->
    <div id="navdropdown">
      <ul id="MenuBar1" class="MenuBarHorizontal">
        <li><a href="#">Home</a>      </li>
        <li><a href="#" class="MenuBarItemSubmenu">About Me</a>
          <ul>
            <li><a href="#" title="A little about myself.">Biography</a></li>
            <li><a href="#">Cirriculum Vitae</a></li>
            <li><a href="#" title="See me play or teach.">Mp3 &amp; Videos</a></li>
            <li><a href="#" title="Where am I am playing?">Performances</a></li>
            <li><a href="#" title="Want me to play your event or party?">Booking</a></li>
          </ul>
        </li>
        <li><a class="MenuBarItemSubmenu" href="#">Lessons</a>
          <ul>
            <li><a href="#" title="What will you learn?">Syllabus</a>          </li>
            <li><a href="#" title="How much does this cost?">Pricing</a></li>
            <li><a href="#" title="Where do lessons take place?">Locations</a></li>
            <li><a href="#" title="What books and supplies will you need?"> Books &amp; Supplies</a></li>
    </ul>
        </li>
        <li><a href="#" class="MenuBarItemSubmenu">Learn Online</a>
          <ul>
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          <ul>
            <li><a href="#">Email </a></li>
            <li><a href="#" title="Facebook, Twitter, Etc..">Social Media</a></li>
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        </li>
      </ul>
    </div>
    </div>
    <div id="content">
      <div id="blog_header"></div>
    <div id="sidebar">
    <form method=post action="http://poll.pollcode.com/Vp1c"><table border=0 width=150 bgcolor="#ffffff" cellspacing=0 cellpadding=2><tr><td colspan=2><font face="Verdana" size=-1 color="teal"><center><b>Most useful video lesson topics:</b></center></font></td></tr><tr><td width=5><input type=radio name=answer value="1"></td><td><font face="Verdana" size=-1 color="000000">Open Chords</font></td></tr><tr><td width=5><input type=radio name=answer value="2"></td><td><font face="Verdana" size=-1 color="000000">Barre Chords</font></td></tr><tr><td width=5><input type=radio name=answer value="3"></td><td><font face="Verdana" size=-1 color="000000">Scales</font></td></tr><tr><td width=5><input type=radio name=answer value="4"></td><td><font face="Verdana" size=-1 color="000000">Arpeggios</font></td></tr><tr><td width=5><input type=radio name=answer value="5"></td><td><font face="Verdana" size=-1 color="000000">Music Reading</font></td></tr><tr><td width=5><input type=radio name=answer value="6"></td><td><font face="Verdana" size=-1 color="000000">Picking Technique</font></td></tr><tr><td width=5><input type=radio name=answer value="7"></td><td><font face="Verdana" size=-1 color="000000">Strumming Patterns</font></td></tr><tr><td width=5><input type=radio name=answer value="8"></td><td><font face="Verdana" size=-1 color="000000">Tab Reading</font></td></tr><tr><td width=5><input type=radio name=answer value="9"></td><td><font face="Verdana" size=-1 color="000000">Songwriting</font></td></tr><tr><td width=5><input type=radio name=answer value="10"></td><td><font face="Verdana" size=-1 color="000000">Improvisation</font></td></tr><tr><td width=5><input type=radio name=answer value="11"></td><td><font face="Verdana" size=-1 color="000000">Triads</font></td></tr><tr><td colspan=2><center><input type=submit value="Vote">  <input type=submit name=view value="View"></center></td></tr><tr><td bgcolor="white" colspan=2 align=right><font face="Verdana" size=-2 color="black">pollcode.com <a href=http://pollcode.com/><font color="navy">free polls</font></a></font></td></tr></table></form><a href="./studies.html">
    <img src="images/studies.jpg" border="0" /></a><br/><br/>
    <script src="http://widgets.twimg.com/j/2/widget.js"></script>
    <script>
    new TWTR.Widget({
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      rpp: 4,
      interval: 6000,
      width: 'auto',
      height: 200,
      theme: {
        shell: {
          background: '#aee5f5',
          color: '#4b508f'
        tweets: {
          background: '#dbdbdb',
          color: '#333333',
          links: '#336699'
      features: {
        scrollbar: true,
        loop: false,
        live: false,
        hashtags: true,
        timestamp: true,
        avatars: false,
        behavior: 'all'
    }).render().setUser('guitarfusion').start();
    </script></font><br/>
    <div id="fb-root"></div><script src="http://connect.facebook.net/en_US/all.js#xfbml=1"></script><fb:like-box href="http://www.facebook.com/pages/Guitarfusion/208575872514732" width="200" show_faces="true" border_color="" stream="true" header="true"></fb:like-box>
    </div>
    <div id="blog">
    <?php
    /* Short and sweet */
    define('WP_USE_THEMES', false);
    require('./blog/wp-blog-header.php');
    ?>
    <?php
    require('./blog/wp-blog-header.php');
    ?>
    <?php
    $posts = get_posts('numberposts=10&order=ASC&orderby=post_title');
    foreach ($posts as $post) : start_wp(); ?>
    <?php the_date(); echo "<br />"; ?>
    <h2><?php the_title(); ?>    </h2>
    <?php the_content() ?>
    <a class="bloglink" href="<?php the_permalink() ?>">
    Read more...</a><br />
    <?php
    endforeach;
    ?>
    </div>
    <div id="ad_middle"></div>
    <div id="blog_bottom2">
    <h1> Free Stuff</h1>
    <br/>
    <ul>
    <li><a href="http://www.metronomeonline" target="_new">Online Metronome</a> - Metronomes are a great tool to use during practice to keep a steady tempo and to help increase speed of passages. Use this online metronome if you do not already have a stand alone metronome.</li><br/>
    <li><a href="http://itunes.apple.com/us/app/id347846503">Iphone / Itouch Metronome</a> - This is an example of several free metronome apps that are available for your phone. Android users can also find free metronomes on the Marketplace. Be sure and read the ratings, some are better at keeping time than others.</li><br/>
    <li><a href="https://market.android.com/details?id=com.pedrocorp.android.guitar&feature=search_result">Android Phone Metronome / Tuner / Chord Dictionary</a>This handy little app will not only provide you with a tuner, but has a built-in metronome and chord dictionary. - </li><br/>
    <li><a href="http://tuxguitar.herac.com.ar/" target="_new">Free Guitar Tab Editor</a> - View / Create Tab - Free alternative to GuitarPro Software. Use this software to open .gp3, .gp4, .gp5 files and search for music online.</li><br/>
    <li><a href="http://www.blanksheetmusic.net/">Free Blank Sheet Music</a> - Print blank sheet music. Choose from standard notation, treble, bass, alto clefs, and tablature. </li><br/>
    <li><a href="http://www.911tabs.com/">Free Tablature Search Engine</a> - This is a great search engine to find tabs. I mainly use this to find .gp5 files for my Tux Guitar Software. </li>
    </ul>
    </div>
    <div id="blog_bottom"><span style="float:left;">
    <img src="images/mapad.jpg" /></span>
    <iframe width="425" height="350" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="http://maps.google.com/maps?q=1060+West+State+Road+434,+Longwood,+FL&sll=28.697815,-81.364 128&hl=en&sspn=0.006295,0.006295&ie=UTF8&hq=&hnear=1060+Florida+434,+Longwood,+Florida+327 50&ll=28.70572,-81.364145&spn=0.026349,0.036478&z=14&iwloc=A&output=embed"></iframe><br /><small><a href="http://maps.google.com/maps?q=1060+West+State+Road+434,+Longwood,+FL&sll=28.697815,-81.364 128&hl=en&sspn=0.006295,0.006295&ie=UTF8&hq=&hnear=1060+Florida+434,+Longwood,+Florida+327 50&ll=28.70572,-81.364145&spn=0.026349,0.036478&z=14&iwloc=A&source=embed" style="color:#0000FF;text-align:right">View Larger Map</a></small>
    </div>
    </div>
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    <ul>
    <li><a href="../index.html">Home</a></li>
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    </ul>
    &copy; 2006-2011 Guitarfusion.com All Rights Reserved. Unauthorized Use Prohibited.
    </div>
    </div>
    </body>
    </html>
    And here is the code for the index.php's css
    body {
              background-color: #ff9933;
              font-family:Verdana, Geneva, sans-serif;
              font-size:11px;
    p {
              text-align:center;
              text-indent:15px;
    #wrapper {
              width:960px;
              height:100%;
              margin-left:30px;
              position:absolute;
    #header {
              width:960px;
              height:310px;
              background-image: url(images/gfheader.gif);
              background-position:center;
              background-repeat:no-repeat;
              position:relative;
              z-index:0;
    #logo {
              height:242px;
              width:235px;
              background-image:url(images/GuitarFusionLogo.gif);
              position:relative;
              top:40px;
              left:80px;
              z-index:1;
              visibility:hidden;
    #nav {
              width:600px;
              height:45px;
              z-index:2;
              position:relative;
              top:12px;
              left:290px;
              visibility:hidden;
    #navdropdown {
              background-color:#999;
              width:600px;
              height:45px;
              z-index:3;
              position:relative;
              top:12px;
              left:290px;
    #content {
              width:840px;
              height:1800px;
              background-color:#fff;
              position:relative;
              margin-left:60px;
    #social {
              width:195px;
              height:32px;
              border:none;
              position:relative;
              text-align:right;
              bottom:25px;
              right:65px;
              float:right;
              z-index:3;
              visibility:hidden;
    .social {
              margin-left:50px;
    #blog {
              width:600px;
              height:500px;
              border: thin solid #000;
              position:relative;
              top:15px;
              left:15px;
              float:left;
              z-index:1;
              overflow:auto;
              background-color:#d6e8f7;
    #blog_header {
              width:625px;
              height:45px;
              background-Image:url(images/blogheader.gif);
              position:relative;
              top:20px;
              left:5px;
              z-index:2;
              float:left;
    .nav {
              margin-left:20px;
    #sidebar {
              width:200px;
              height:1500px;
              border:none;
              left:-10px;
              top:10px;
              position:relative;
              float:right;
    #ad_middle {
              width:600px;
              height:200px;
              border: thin solid #000;
              position:relative;
              top:15px;
              left:15px;
              z-index:1;
              overflow:auto;
              float:left;
              background-color:#EFF5E9;
              background-image:url(images/lessonsad.jpg);
              background-repeat:no-repeat;
              background-position:center;
    #blog_bottom {
              width:600px;
              height:370px;
              border: thin solid #000;
              position:relative;
              top:15px;
              left:15px;
              z-index:1;
              overflow:auto;
              float:left;
              background-color:#F6F6F6;
    #contentwrapper {
              width:650px;
              height:500px;
              position:relative;
              top:50px;
              float:left;
              margin-left:95px;
    #header_content {
              width:624px;
              height:43px;
              background-image:url(images/Header.gif);
              text-align:center;
              font-size:28px;
              font-family:"Palatino Linotype", "Book Antiqua", Palatino, serif;
              line-height:40px;
              color:#FFF;
              position:relative;
              left:10px;
    #bio_content {
              width:600px;
              height:1000px;
    .biopic {
              float:left;}
    #learn_content {
              width:600px;
              height:100%;
    #faq {
              width:700px;
              height:600px;
              background-color:#f8f8f8;
              border:thin solid #000;
              margin-left:60px;
    #books {
              width:750px;
              height:700px;
              position:relative;
              float:left;
              margin-left:35px;
    fieldset {
    margin: 1em 0;
    padding: 1em;
    border : 1px solid #ccc;
    background: #f8f8f8;
    legend {
    font-weight: bold;
    #form_content {
              position:relative;
              left:160px;
              height:880px;
              width:500px;
              text-align:center;
              background-color:#E7EFFF;
              border:double #900;
    form div {
              background-color:#f8f8f8;
              padding:0px;
              margin:0px;
    #footer {
              width:960px;
              height:40px;
              bottom:0px;
              position:relative;
              text-align:center;
              line-height:1px;
              font-size:10px;
              padding-bottom:10px;
    #footer ul li {
              display:inline;
              margin:20px;
    #footer ul li a {
              text-decoration:none;}
              #blog_bottom2 {
              width:600px;
              height:370px;
              border: thin solid #000;
              position:relative;
              top:15px;
              left:15px;
              z-index:1;
              overflow:auto;
              float:left;
              background-color:#F6F6F6;
              text-align:center;
    #studies{
                        width:600px;
                        height:800px;
                        position:relative;
                        margin-left:110px;
                        text-align:center;
                        background:#f8f8f8;
    #blog_bottom2 ul li
              {list-style-type:none
    Any help is appreciated.

    You do not have a constructor for the menu bar as in
    <script type="text/javascript">
    var MenuBar1 = new Spry.Widget.MenuBar("MenuBar1", {imgDown:"SpryAssets/SpryMenuBarDownHover.gif", imgRight:"SpryAssets/SpryMenuBarRightHover.gif"});
    </script>
    There are too many mistakes in the JS outside of the Spry Menu Bar. Have a look at the following which includes all errors, not just the JS
    Validation Output:   117 Errors
      Line 21, Column 38: character "&" is the first character of a delimiter but occurred as data   var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=… ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 21, Column 40: cannot generate system identifier for general entity "i" … var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=… ✉  
    An entity reference was found in the document, but there is no reference by that name defined. Often this is caused by misspelling the reference name, unencoded ampersands, or by leaving off the trailing semicolon (;). The most common cause of this error is unencoded ampersands in URLs as described by the WDG in "Ampersands in URLs".
    Entity references start with an ampersand (&) and end with a semicolon (;). If you want to use a literal ampersand in your document you must encode it as "&amp;" (even inside URLs!). Be careful to end entity references with a semicolon or your entity reference may get interpreted in connection with the following text. Also keep in mind that named entity references are case-sensitive; &Aelig; and &aelig; are different characters.
    If this error appears in some markup generated by PHP's session handling code, this article has explanations and solutions to your problem.
    Note that in most documents, errors related to entity references will trigger up to 5 separate messages from the Validator. Usually these will all disappear when the original problem is fixed.
      Line 21, Column 40: general entity "i" not defined and no default entity … var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=… ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 21, Column 41: reference not terminated by REFC delimiter …var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x… ✉  
    If you meant to include an entity that starts with "&", then you should terminate it with ";".  Another reason for this error message is that you inadvertently created an entity by failing to escape an "&" character just before this text.
      Line 21, Column 41: reference to entity "i" for which no system identifier could be generated …var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x… ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 21, Column 39: entity was defined here   var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=…
      Line 21, Column 50: character "&" not allowed in attribute specification list …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
      Line 21, Column 50: element "a.length" undefined …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
    You have used the element named above in your document, but the document type you are using does not define an element of that name. This error is often caused by:
    incorrect use of the "Strict" document type with a document that uses frames (e.g. you must use the "Frameset" document type to get the "<frameset>" element),
    by using vendor proprietary extensions such as "<spacer>" or "<marquee>" (this is usually fixed by using CSS to achieve the desired effect instead).
    by using upper-case tags in XHTML (in XHTML attributes and elements must be all lower-case).
      Line 21, Column 51: character "&" is the first character of a delimiter but occurred as data …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 21, Column 60: character "&" is the first character of a delimiter but occurred as data …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 21, Column 62: cannot generate system identifier for general entity "x.oSrc" …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
    An entity reference was found in the document, but there is no reference by that name defined. Often this is caused by misspelling the reference name, unencoded ampersands, or by leaving off the trailing semicolon (;). The most common cause of this error is unencoded ampersands in URLs as described by the WDG in "Ampersands in URLs".
    Entity references start with an ampersand (&) and end with a semicolon (;). If you want to use a literal ampersand in your document you must encode it as "&amp;" (even inside URLs!). Be careful to end entity references with a semicolon or your entity reference may get interpreted in connection with the following text. Also keep in mind that named entity references are case-sensitive; &Aelig; and &aelig; are different characters.
    If this error appears in some markup generated by PHP's session handling code, this article has explanations and solutions to your problem.
    Note that in most documents, errors related to entity references will trigger up to 5 separate messages from the Validator. Usually these will all disappear when the original problem is fixed.
      Line 21, Column 62: general entity "x.oSrc" not defined and no default entity …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 21, Column 68: reference to entity "x.oSrc" for which no system identifier could be generated …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc; ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 21, Column 61: entity was defined here …,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc;
      Line 29, Column 76: character ";" not allowed in attribute specification list …  var i,j=d.MM_p.length,a=MM_preloadImages.arguments; for(i=0; i<a.length; i++) ✉  
      Line 29, Column 76: element "a.length" undefined …  var i,j=d.MM_p.length,a=MM_preloadImages.arguments; for(i=0; i<a.length; i++) ✉  
    You have used the element named above in your document, but the document type you are using does not define an element of that name. This error is often caused by:
    incorrect use of the "Strict" document type with a document that uses frames (e.g. you must use the "Frameset" document type to get the "<frameset>" element),
    by using vendor proprietary extensions such as "<spacer>" or "<marquee>" (this is usually fixed by using CSS to achieve the desired effect instead).
    by using upper-case tags in XHTML (in XHTML attributes and elements must be all lower-case).
      Line 41, Column 57: character "&" is the first character of a delimiter but occurred as data …var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) { ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
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    Another possibility is that you forgot to close quotes in a previous tag.
      Line 41, Column 59: cannot generate system identifier for general entity "parent.frames.length" …var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) { ✉  
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    Entity references start with an ampersand (&) and end with a semicolon (;). If you want to use a literal ampersand in your document you must encode it as "&amp;" (even inside URLs!). Be careful to end entity references with a semicolon or your entity reference may get interpreted in connection with the following text. Also keep in mind that named entity references are case-sensitive; &Aelig; and &aelig; are different characters.
    If this error appears in some markup generated by PHP's session handling code, this article has explanations and solutions to your problem.
    Note that in most documents, errors related to entity references will trigger up to 5 separate messages from the Validator. Usually these will all disappear when the original problem is fixed.
      Line 41, Column 59: general entity "parent.frames.length" not defined and no default entity …var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) { ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 41, Column 79: reference not terminated by REFC delimiter …var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) { ✉  
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      Line 41, Column 79: reference to entity "parent.frames.length" for which no system identifier could be generated …var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) { ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 41, Column 58: entity was defined here …var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) {
      Line 45, Column 15: character "&" is the first character of a delimiter but occurred as data   if(!(x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms… ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 45, Column 17: cannot generate system identifier for general entity "d.all"   if(!(x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms… ✉  
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    Entity references start with an ampersand (&) and end with a semicolon (;). If you want to use a literal ampersand in your document you must encode it as "&amp;" (even inside URLs!). Be careful to end entity references with a semicolon or your entity reference may get interpreted in connection with the following text. Also keep in mind that named entity references are case-sensitive; &Aelig; and &aelig; are different characters.
    If this error appears in some markup generated by PHP's session handling code, this article has explanations and solutions to your problem.
    Note that in most documents, errors related to entity references will trigger up to 5 separate messages from the Validator. Usually these will all disappear when the original problem is fixed.
      Line 45, Column 17: general entity "d.all" not defined and no default entity   if(!(x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms… ✉  
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    If you meant to include an entity that starts with "&", then you should terminate it with ";".  Another reason for this error message is that you inadvertently created an entity by failing to escape an "&" character just before this text.
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      Line 45, Column 16: entity was defined here   if(!(x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms…
      Line 45, Column 47: character "&" is the first character of a delimiter but occurred as data …x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n]; ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 45, Column 50: reference not terminated by REFC delimiter …x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n]; ✉  
    If you meant to include an entity that starts with "&", then you should terminate it with ";".  Another reason for this error message is that you inadvertently created an entity by failing to escape an "&" character just before this text.
      Line 45, Column 50: reference to entity "i" for which no system identifier could be generated …x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n]; ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 21, Column 39: entity was defined here   var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=…
      Line 45, Column 65: character ";" not allowed in attribute specification list …x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n]; ✉  
      Line 45, Column 65: element "d.forms.length" undefined …x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n]; ✉  
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    incorrect use of the "Strict" document type with a document that uses frames (e.g. you must use the "Frameset" document type to get the "<frameset>" element),
    by using vendor proprietary extensions such as "<spacer>" or "<marquee>" (this is usually fixed by using CSS to achieve the desired effect instead).
    by using upper-case tags in XHTML (in XHTML attributes and elements must be all lower-case).
      Line 47, Column 13: character "&" is the first character of a delimiter but occurred as data   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 47, Column 15: cannot generate system identifier for general entity "d.layers"   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    An entity reference was found in the document, but there is no reference by that name defined. Often this is caused by misspelling the reference name, unencoded ampersands, or by leaving off the trailing semicolon (;). The most common cause of this error is unencoded ampersands in URLs as described by the WDG in "Ampersands in URLs".
    Entity references start with an ampersand (&) and end with a semicolon (;). If you want to use a literal ampersand in your document you must encode it as "&amp;" (even inside URLs!). Be careful to end entity references with a semicolon or your entity reference may get interpreted in connection with the following text. Also keep in mind that named entity references are case-sensitive; &Aelig; and &aelig; are different characters.
    If this error appears in some markup generated by PHP's session handling code, this article has explanations and solutions to your problem.
    Note that in most documents, errors related to entity references will trigger up to 5 separate messages from the Validator. Usually these will all disappear when the original problem is fixed.
      Line 47, Column 15: general entity "d.layers" not defined and no default entity   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 47, Column 23: reference not terminated by REFC delimiter   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    If you meant to include an entity that starts with "&", then you should terminate it with ";".  Another reason for this error message is that you inadvertently created an entity by failing to escape an "&" character just before this text.
      Line 47, Column 23: reference to entity "d.layers" for which no system identifier could be generated   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 47, Column 14: entity was defined here   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum…
      Line 47, Column 23: character "&" is the first character of a delimiter but occurred as data   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 47, Column 26: reference not terminated by REFC delimiter   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    If you meant to include an entity that starts with "&", then you should terminate it with ";".  Another reason for this error message is that you inadvertently created an entity by failing to escape an "&" character just before this text.
      Line 47, Column 26: reference to entity "i" for which no system identifier could be generated   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum… ✉  
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
      Line 21, Column 39: entity was defined here   var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=…
      Line 47, Column 42: character ";" not allowed in attribute specification list …or(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].documen… ✉  
      Line 47, Column 42: element "d.layers.length" undefined …or(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].documen… ✉  
    You have used the element named above in your document, but the document type you are using does not define an element of that name. This error is often caused by:
    incorrect use of the "Strict" document type with a document that uses frames (e.g. you must use the "Frameset" document type to get the "<frameset>" element),
    by using vendor proprietary extensions such as "<spacer>" or "<marquee>" (this is usually fixed by using CSS to achieve the desired effect instead).
    by using upper-case tags in XHTML (in XHTML attributes and elements must be all lower-case).
      Line 49, Column 9: character "&" is the first character of a delimiter but occurred as data   if(!x && d.getElementById) x=d.getElementById(n); return x; ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 49, Column 10: character "&" is the first character of a delimiter but occurred as data   if(!x && d.getElementById) x=d.getElementById(n); return x; ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 59, Column 76: character "<" is the first character of a delimiter but occurred as data …=MM_swapImage.arguments; document.MM_sr=new Array; for(i=0;i<(a.length-2);i+=3) ✉  
    This message may appear in several cases:
    You tried to include the "<" character in your page: you should escape it as "&lt;"
    You used an unescaped ampersand "&": this may be valid in some contexts, but it is recommended to use "&amp;", which is always safe.
    Another possibility is that you forgot to close quotes in a previous tag.
      Line 65, Column 9: end tag for "d.layers.length" omitted, but OMITTAG NO was specified </script> ✉  
    You may have neglected to close an element, or perhaps you meant to "self-close" an element, that is, ending it with "/>" instead of ">".
      Line 47, Column 26: start tag was here   for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].docum…
      Line 65, Column 9: end tag for "d.forms.length" omitted, but OMITTAG NO was specified </script> ✉  
    You may have neglected to close an element, or perhaps you meant to "self-close" an element, that is, ending it with "/>" instead of ">".
      Line 45, Column 50: start tag was here …x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n];
      Line 65, Column 9: end tag for "a.length" omitted, but OMITTAG NO was specified </script> ✉  
    You may have neglected to close an element, or perhaps you meant to "self-close" an element, that is, ending it with "/>" instead of ">".
      Line 29, Column 67: start tag was here …  var i,j=d.MM_p.length,a=MM_preloadImages.arguments; for(i=0; i<a.length; i++)
      Line 65, Column 9: end tag for "a.length" omitted, but OMITTAG NO was specified </script> ✉  
    You may have neglected to close an element, or perhaps you meant to "self-close" an element, that is, ending it with "/>" instead of ">".
      Line 21, Column 41: start tag was here …var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x…
      Line 121, Column 579: end tag for "img" omitted, but OMITTAG NO was specified …ight="32" alt="Twitter" border="0"></a><a href="http://www.guitarfusion.com/bl… ✉  
    You may have neglected to close an element, or perhaps you meant to "self-close" an element, that is, ending it with "/>" instead of ">".
      Line 121, Column 492: start tag was here …="http://twitter.com/#!/guitarfusion"><img src="../images/twitter_32.png" widt…
      Line 225, Column 14: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified <form method=post action="http://poll.pollcode.com/Vp1c"><table border=0 width=… ✉  
      Line 225, Column 72: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …poll.pollcode.com/Vp1c"><table border=0 width=150 bgcolor="#ffffff" cellspacin… ✉  
      Line 225, Column 80: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …lcode.com/Vp1c"><table border=0 width=150 bgcolor="#ffffff" cellspacing=0 cell… ✉  
      Line 225, Column 114: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …dth=150 bgcolor="#ffffff" cellspacing=0 cellpadding=2><tr><td colspan=2><font … ✉  
      Line 225, Column 128: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …r="#ffffff" cellspacing=0 cellpadding=2><tr><td colspan=2><font face="Verdana"… ✉  
      Line 225, Column 146: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …acing=0 cellpadding=2><tr><td colspan=2><font face="Verdana" size=-1 color="te… ✉  
      Line 225, Column 174: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …d colspan=2><font face="Verdana" size=-1 color="teal"><center><b>Most useful v… ✉  
      Line 225, Column 197: document type does not allow element "center" here; missing one of "object", "applet", "map", "iframe", "button", "ins", "del" start-tag …"Verdana" size=-1 color="teal"><center><b>Most useful video lesson topics:</b>… ✉  
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    One possible cause for this message is that you have attempted to put a block-level element (such as "<p>" or "<table>") inside an inline element (such as "<a>", "<span>", or "<font>").
      Line 225, Column 277: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …center></font></td></tr><tr><td width=5><input type=radio name=answer value="1… ✉  
      Line 225, Column 291: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …</td></tr><tr><td width=5><input type=radio name=answer value="1"></td><td><fo… ✉  
      Line 225, Column 302: an attribute value specification must be an attribute value literal unless SHORTTAG YES is specified …tr><td width=5><input type=radio name=answer value="1"></td><td><font face="Ve… ✉  
      Line 225, Column 323: end tag for "input" omitted, but OMITTAG NO was specified … type=radio name=answer value="1"></td><td&gt

  • Variable Substitution not working when using ABAP mapping

    Hi all,
    I am doing an IDoc to File scenario.
    Due to some complex mapping requirements, i had to use ABAP mapping for IDoc to File ( IDoc : SHPMNT05)
    There is also one more requirement where in i need to generate the receiver filename dynamically
    i.e the filename is of the form :     
        GW-XYZ-DD/MM/YYYY.csv
    Where
    XYZ is the Shipment number (E1EDT20- TKNUM)
    DD/MM/YYYY is the IDOC creation date in ECC (EDIDC-CREDAT)
    so i used the variable substitution option in receiver file adapter.
    But its not working.
    Is there any limitation for using the variable Substitution, doesnt variable substitution work in case of ABAP mapping?
    Regards,
    Loveena.

    Hi,
      u written ABAP mapping program to get the file name in the required format ,
    is it rt?
    when u test it at message mapping(including ABAP map program)
    u get the the required format of file name in the one of target filed.
    if that was fine, please check the variable substituiton parameters at receiver file adapter.
    i mean, are u maintain variable name and refernece.
    u have to specify the payload information.
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    mahesh.

  • Variable is not working

    HI Experts,
    can any one suggest me on this issue . When i enter 0Material variable range selction the data is not retriving .the data has there in 0material master data. if enter other range like date with out giving materila the data is displaying . i checked user defined variable and customized variable its not displaying . but the same variable it working in quality system and its problem in production system so any one suggest me on this issue.
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    Rk

    Hi,
    Thank you very much for your reply . User has been raised some other requirement . here 6 variables containg  and out of 2 are mandtory.  if the user enter  the  one of the optional slection screen and 2 mandatory variable also be optional. if the user is not entring the optional the 2 remains mandtory  here same variable act like optional and mandatory. if it is possible In please let me know.
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  • Flex Time with variable tempo not working correctly.

    Hey,
    Has anyone else noticed that Flex Time doesn't work as intended if you have variable tempo?
    To clarify, I recorded a band playing their song and then figured out their various natural tempo changes and adjusted the Global Tempo Track accordingly.
    Then, the drummer recorded his part to a click on that track, obviously keeping with the natural tempo changes that the band played to.
    Quantization of MIDI works just fine, as in, it matches the increases and decreases in tempo.
    However, attempting to quantize an audio track using Flex Time does not work properly.
    I was just wondering if there is something that I'm doing wrong or if this is a known bug.
    Thanks,
    William

    Thank you for your answers!
    But there are several Problems using a dummy field in an IDOC structure. We have got a naming convension so that we can't create an IDOC-like structure named ORDRSP.ORDERS05.
    But perhaps I am thinking to complex and there is an easier way to add a dummy field to an IDOC structure.
    Could you perhaps also suggest a solution for that dummy field problem?
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  • IPOD Color- Corrupted- restored- black/white menu+not working (WinXP)

    I got an iPOD Color Display last year, few days ago, it started going nuts. Windows were not recognizing etc.
    After the restart-reboot-restore it has a Black/White GUI and still windows can not recognize it. Windows say that it is a generic USB hard drivem iTunes say that it needs to be restored (and after every restoration, it needs to be restored again, and it is not working anymore, even if it is alive).
    iPOD's screen shows the exclamation mark over an envelope.
    HELP!!!
    Is there any advance utility, which for example, could make iPOD an image of a filesystem, in order to everything be overwritten (factory settings)

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
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    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
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    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

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