Variant material cannot be configured

Hi Gurus,
I basically setup 2 types of items i.e. material type HAWA and DIEN. Material type HAWA I tied Material is configured in Basic Data 2 attached a variant config characters. During sales order, the characteristics pop-up and I can enter the addtional data.
However for DIEN material, the screen cannot pop-up and when i click on the configuration button, error display Item 000020 cannot be configured Message no. V1469. Any clue what is the cause of the error?
Regards
Bern

Hello Bernard
What is the item category for the DIEN item in the sales order? Check that. May be it is coming up with TAN ( or equivalent) which is not configurable. Check the Item cat group in the material master, then the item cat assignment in config and change them as needed. In the standard system item cats TAC, TAM are set up for configuration. So try to lead the item cat to be determined as TAC for example. Hope this helps,

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aa
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bb
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