Various Problems (Suspected / More likely confirmed Profile Issue)

Good Day To All!
I'm having a problem here, hope could hear from some of you with solution over from your fence / experience.
- When I logon to my account, FINDER kept on crashing and relaunch for about 5 times and then it'll auto logout. 2nd attempt of login will work fine. (I have my Mail as auto launch, and it crashes on both logins but works fine after relaunching the application)
- When laptop used for more than 1 hour, the laptop can't be rebooted nor shutdown as it stucks in the shutting down circular loading image.
Hope to hear you out there with help
Many many thanks in advance.
Btw, I'm new to this forum. I'm sorry if there's any offensive words used.

DavidM wrote:
Hi vofsanity2,
Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
I am pleased to say that thanks to moderator intervention I was contacted by Kevin who arranged for an OR Engineer visit.
As expected no fault was found and after a line reset to restore my profile to what it should be (actually slightly better) my 30% drop was corrected.
It is fairly clear that if you have FTTC and a connection to the cabinet of 1200-1400metres then the DLM is happy to reduce your line speed but reluctant (if at all)  to increase it. This means your profile decreases over time and has to have a manual reset.
The worrying development this time is that now when the helpdesk tests your line and finds line speed and profile match they assume you have  a problem with a non-BT product or service where as previously they accepted that a 30% drop in profile was a BT Fault. 

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