VCast Media Manager Will Not Download Purchased MP3 Album to PC

VCast Media Manager Will Not Download Purchased MP3 Album to my PC, but has deducted the purchase from my account. Clicking Download Manager tab gives the message "Please sign into the store", even though I am logged in.
In the past when this problem occurs Loging out and Login In to the store has worked and started the download , but not this time. There is no tab on the Shopping Cart to Log out of Store. I have tried exiting and restarting VCast Media Manager and also rebooting the system. I am running VCast Version 1.5.0 Build 1652 which is reported as the latest. System is meets all requirements Windows XP Pro SP3, Intel Core 2 Duo E6600, 4 GB RAM, Sound Card and Video Card.
If I need to re-install VCast Media Manager how can the data be saved that determines I am owed a download?
Thanks.

I would call customer service and see if they can see an issue on their end...and at least make a note that you never received the download.

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