Vendor account suddenly denied after 2 years?

Hello,
Last week I got an email from the BlackBerry World team that my vendor account was denied because of the following reason:
- "Unable to verify identity of person or company".
This is very confusing because my vendor account was approved 2 years ago.
Did anyone had this experience before and know what I need to do to fix this?
Kind regards,
Tjitte
My PlayBook app:
DrawBook

The speedtest says to contact the ISP
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    READ Nov 05 17:36:49.253 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
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