"Verdana missing" bug in illustrator CC on Mac

Hi Adobe,
I just called your outsourced phone support at the request of the tier 1 support/chat and they were unable or unwilling to address this issue and I was told to start a new thread here to try to get the attention of the programmers. For some reason, Illustrator CC stops working randomly, and asks for the font Verdana. It's installed, and active, in all 4 flavors but Illustrator can't or won't see it. In my experience a restart fixes the issue, but it will return again within a week and this has been happening since about mid-December 2013, or about 2 months. I am up to date on all cc files, and am running OSX v10.9.1 and I find it a vexing problem that this verdana font, which I *never* use is crashing your software and I see it as a threat to my livelyhood and sanity! What is being done to fix the dependancy that Illustrator has on this font? Why don't the tech people know about the issue when it is clearly a known issue on the discussion boards? Why are your previous threads about the issue closed without a clear resolution? What changed in the most recent version to create this dependacy on a system font that has *no business* being used for design work? I await your response...

Yes Monika, they are there as I previously stated....
**please do not post to this thread without reading the issue first, what we are talking about here is a program bug which has been reported to adobe and unless you are an adobe programmer you can't solve the issue***
Message was edited by: PrePress1

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