Verification email

Can someone please tell me do BT send out verification emails and failing that, closing your email account.
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superwestonmare wrote:
I received an e-mail this morning, supposedly from BT, asking me to verify my personal details including my password and date of birth. If this was not done it threatened to close my account.
As it was in my spam inbox I was suspicious and phoned BT to ask if this was genuine. Unfortunately the man I spoke to didn't seem able to confirm this but told me to answer it anyway and if it caused any problems they would be able to change my account details. I felt uneasy about doing this, so ignored it and kept my fingers crossed!
Then I looked on here (wish I had done that first before phoning BT) and saw that you had also had this, so just wanted to add my experience and to warn anyone else about this. Also I am not very happy about the response from BT - I wish they'd been more sensible in their answer to my query instead of telling me it would be OK to answer this.
Hi. Welcome to the forums.
Indeed it sounds like you received very poor information. Quite the opposite response should actually be used.
By responding to phishers with email address, password Dob and other items - these can be used for ID fraud and attempt to get into various accounts.
Chances are the link within the received email to enter the details is almost certainly on a hacked website nothing to do with BT.
BT and all proper companies will never ask for userID/password and other personal details by email - for any that do, take the business elsewhere.
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Message was edited by: NiroDeNiro

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Verification email

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