Verification problem with BB Curve 9320

Hi - when I try to access my emails on my BB I get a message that it is an invalid account. How can I get over this and get my email working again? Thanks

Hi and Welcome to the Community!
What is the exact and complete error message please? And when, exactly, does it appear?
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Synchronization problem with BBr curve 9320 and outlook 2010

Following the installation of office 2010 it's impossible to synchronize my BBR wth my PC; I get the message below:
Thanks for your help.
Message:
Caught_com_error exception. description();(null); error(): 2147312566 (0x80029C4A);
Errormessage(): erreur lors du chargement de la bibliothèque/DLL dy type; Source();(null)
Solved!
Go to Solution.

Dychow wrote:
I'm dylan from malaysia. I facing a problem! What the service about blackberry? I cannot find an contact to call blackberry customer service! Does Blackberry have office in malaysia?? My blackberry device 9320, always like burning (feeling hot), no matter i take off the battery and fix back, or i restart back the device, still the same question! And it kill my battery faster! WTF with this problem?
Hi and Welcome to the Community!
BlackBerry actually provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user. So your service/support path would start by checking your original purchase documentation and finding out what it tells you regarding how it works in your region -- it can vary by region as well as by specific issue. From what you describe, your's sounds like a device-level issue, which would therefore be either an authorized service center or your original place of purchase.
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
If you remain unsure where to go, then I'd recommend you check with your original place of purchase or your mobile service provider for local guidance.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Problem with my curve

Good Evening
I have a very big problem with my curve 8520 as the track pad hangs alot and I need to do hard rest several times and then it works after around 6 restarts.
The biggest problem is when i wanted to reload the OS , the computer does not detect the bb when it is connected, it is as if nothing is connected to the computer.I have tried 2 laptops the same problem and I have tried another bb with the computer and that works.My current OS is 5 and I even tried to load OS by force using app loader but it is of no use as the computer doesnt detect it.
I want to know if there is a solution for this problem and if there is an ota link for os so that i can download it .
pls help me.
regards

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Problems with Blackberry Curve GPS

I am having problems with the GPS feature on my Blackberry Curve. Whenever I start the GPS function on Maps, all it shows is "searching for satellites. Everything is set correctly and it still doesn't do anything. I do a battery pull, then it works fine for a little bit and after awhile, it crashes again.
I shouldn't have to do a battery pull every time I need to use this feature. Anyone have any tips on how to correct this?

When having issues with the Vz Navigator on your Blackberry, you may need to check the application settings. Listed below are steps to ensure your settings are correct.
Device Software Version 5.x
From the Home screen, press the Menu button.
Select Options.
Select Advanced Options.
Select GPS.
Select the current setting in the GPS Data Source field.
Select Device GPS.
Select the current setting in the GPS Services field.
Select one of the following settings:
Location On
GPS enabled
E911 Only
GPS disabled
Select the current setting in the Location Aiding field.
Select one of the following settings:
Enabled
Disabled
Disabled While Roaming
Press the Menu button then select Save.
Additionally, you may want to update the vz navigator application on your device. I have listed steps below.
From the VZ Navigator home screen, press the Menu button.
If presented with the Update screen, proceed to step 5.
Select Preferences
Select Advanced.
Select Check for Updates.
Select Accept.
Select Click Here to Download VZ Navigator.
Ensure Set Application Permissions is checked then select Download.
Ensure all permissions are set to Allow, press the Menu button then select Save.
If presented, select Yes / Replace.
If presented, select OK.
If presented, select Reboot Now / Reboot Later.
The installed application cannot be accessed until the device has rebooted.
Lastly, updating your phone to the network is also recommended once a month. This is called a PRL update and I have listed the steps below:
To update the PRL:
Power on the phone within the Verizon wireless coverage area.
Dial *228 then press SEND (this call is airtime free and may take up to 2 minutes).
When prompted, press 2 for the option to update the PRL.
Once completed, a confirmation message will appear to informing that the phone has been re-programmed with the new PRL.
Press End to terminate the call.
Power cycle the phone to complete the update.
KinquanaH_VZw

Battery problems with blackberry curve

I bought my Curve 9220 two months ago. The phone was just working fine until just a few days ago I'm having problems with the battery. I charged the phone overnight and removed the charger in the middle of the night after the battery has been fully charged. After a few hours upon waking, I checked out the battery and the charge is almost empty and the phone is overheating! It's the fourth time it happened. I don't know if this is normal or if the phone or the battery is the problem. Help!

Hello trish
Welcome to the forum.
Try removing the battery, now connect charger to phone and now reinsert the battery and leave to charge. Since its heating up before monitor after it has been charging this way after some 10 minutes to see if the phone is heating up.
There is usually some warmth that accompanies the phone, if its just warm then leave to charge for atleast 8hrs but all awhile monitoring heat.
If the issue persists as far heating is concerned as charging it appears unsafe to continue phone your service provider and claim your warranty.

Problems with Blackberry Curve 9220

Hello,
I bought Blackberry Curve from New Delhi, India approx 6 months back.
I am facing problem with the phone.
The phone is automatically getting switched off after I which I need to take out the battery and reboot.
This is happening very frequently in a day arnd 7-8 times.
I am presently working in Singapore.
Could any one please give me the service centre address for BlackBerry in Singapore where I can get the problem resolved.
Thanx...

Hello divya1404,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Problem with BB Curve 8520

Hello everybody,
I have got a Blackberry Curve 8520 for one year now, and I engaged myself for 24 months with my operator ( Orange FR)
Two days ago, I got a problem with a button 2/e, which doesn't work anymore. It happened suddenly, I was writtening a message when I broke ..
I don't know what should I do, is there any Blackberry assurance ? or something that can fix it ?
Had anybody ever had the same problem ?
Thank you very much
Joz

Hi and Welcome to the Forums!
If you purchased your BB through your carrier or an authorized reseller, then they are your warranty service provider. Typically, the devices are warranted against defects for one year. You should take it in to them for evaluation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Multiple Problems with BlackBerry Curve 9300

Hi everyone
Model info: BlackBerry 9300 (sG, Wi-Fi)
OS version: v5.0.0.846 (Bundle 1440, Platform 6.3.0.39)
Yesterday night, i get the little envelope saying that I have a sms message but when i click on the icon (sms & mms) on the screen, i couldnt see my latest sms message but infact i could see some faulty messages which i couldnt delete and i could only see half of the list and the other half is empty with blanks. In order to view them I have to go to view folder and select my SMS inbox. It was not like this for the past few days, as i could straight see all the latest sms message just a click on the screen icon.
The only thing I have changed is that i accidently clicked on this:
At the menu of the SMS and MMS, i click on Options - Inbox Settings - Other Message Types - SMS AND MMS <<<i had click on this and save it accidentally and i am not able to normal view my sms message again.
Can anyone tell me how to change it so my sms messages could be seen without having to go to view folder and select my SMS inbox.
Another problem, some of the sms message is undeletable. No matter what method i have try it refuse to delete. I am still able to use it to send message but there will not be any message shown there where normally it should. Can any help on this? I have tried looking in saved folder but there is nothing in there to delete or all the option shown in the menu but there is no solution to this.
And the trackpad, Thought there are times it is smooth scrolling but there are times i had hard time to move it up and down left or left. Worst is sometimes i had to mover many time before the trackpad move up.
Please Help me for the above.
Thank You
Karen

Hello, me too have the same problem with my phone.
Model: BB 9300 (3G, Wi-Fi)
OS: v5.0.0.977 ( Bundle 1602, Platform 6.3.0.63)
But, this problem occured without changing any of my settings.
so, pls help me on this.
sreekanth.

Help with bb curve 9320

Hi I recently bought the 9320 curve and I had to do a security wipe last night and my battery saving mode option has disappeared now and I used to have blackberry device analyser on my device aswell after the security wipe battery saving mode is no longer there and my bb device analyser is showing in my application managment but says not running and its not in my settings no longer could I have help with resolving this issue to get my battery saving mode back and my bb device analayser back all help appreciated cheers.

Hello,
Lacking any punctuation, I'm not sure I quite understand your post...but I think I got at least part of it...this KB might be helpful:
KB31922 BlackBerry Device Analyzer Application is missing on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems with my curve when updating software

My computer crashed when my curve was updating software and now will not switch on. The red light flashed at the top. On a previous forum post advice was given that suggested that I should attempt to reinstall the software as I had been doing before and that would fix the problem. However when I plug my phone back into my laptop I get a Window's message telling my that Window's does not recognize the device and that it is not working correctly. The Blackberry desktop manager does not connect with the phone either. I have only had this phone for 5 hours, please help me!

1. You have a Curve (what exact model # at Options > About) or a Pearl? You posted in the 81xx Pearl section.
2. What is the OS on the device you were replacing, if you recall?
3. Disconnect the USB cable, Reboot the computer from off, and try it all again.
If still nothing, please post back and let's see what we can do.
Please answer #1.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Problem With BB Curve 8310

Hello,
This is my first post here.
I bought BB Curve 8310 couple days ago. It was running old 4.2 OS. So I installed BB Desktop software in order to upgrade to 4.5 OS for my blackberry. But,... There is a problem. It can't be done. It allways displays me error 507 or error 561?! I tryed to google it up, but with no succses ... Is there any way that I can upgrade my BB to the newer OS?
If it helps I can write BB's PIN and IMEI number.
Please help me
Tom
Solved!
Go to Solution.

See this guide for more info, it would appear your OS has been deleted/corrupted:http://www.blackberry.com/btsc/KB03294
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Sync Problems with Blackberry Curve 8310

I am also having a problem sync my new Blackberry Curve 8310. I previously had a Palm Treo 650. I was finally able to sync the contacts from my Palm to my Blackberry. I am assuming just like the Palm Treo software I can also view the contacts on my desktop, but I have not been able to view the contacts on the Blackberry Desktop Manager software. Where do I view this information, that I might have downloaded, there is now tab for the software that allows me to manager my contacts and my calender.
I use Outlook express for my emails is there any way I can make the Outlook Express the primary software on my desktop for managing my contacts and my calender and being able to sync to my Blackberry.

Hi and welcome to the forums!
DM is not like the Palm Desktop in that there is no set of visual organizers (calendar-contacts-tasks-memos) to see. DM serves to sync your data between the BB and another desktop application.
Here is a listing of the apps supported by the various versions of DM. http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12268&slic...
When I migrated over from my Treo 650, the Switch Device Wizard did not work. As a workaround, I sync'd my Palm with Outlook 2003. To do this I had to use the original cd that came with my Treo to change the conduits so the Palm Desktop sync'd with Outlook. Not sure if I needed to use the cd to do this, I think you can change those setting in Palm Desktop, but make sure to map the fields well so your data imports into Outlook as you want it. (The fields are a little different between Palm and Outlook). ALWAYS make sure you get a good sync of your Palm data before doing any of this. That way you'll have the data in the Palm Desktop as a backup.
Once I had the data sync'd to Outlook, I just had to set up the synchronization setting on DM to sync over to my BB.
Post back if you have any further questions. Let us know how it goes.
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Problems with BB Curve 8520 - Need Help!

Hey you,
I have a BB Curve 8520 and I love it so much.
But in the last week there came up a few prblems I cannot solve without help.
I love my Blacky and don't want to buy a new because Blacky and I, we are a great team since 16 months.
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps, which brings my to my next problem: I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD" and that is so exhausting as well as being without WhatsApp. I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
Can you help me please?
What is wrong with my Blacky?

sdgardne wrote:
Hi and Welcome to the Community!
>> Thank you for helping me!
BlackBelly2308 wrote:
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps
sdgardne wrote:
Unfortunately, that information is a bit too vague from which to understand what is going on. Can you perhaps provide a specific sequence of steps (step-by-step, please) that you conduct that leads to this point. Also, the exact and complete content of the error message presented will help greatly in understanding what is going on.
>> For example: Options > BlackBerry ID > "Unable to update BlackBerry ID account information while offline."
Everytime I try to download an application from the App World, the message "Error cannot get new token due to device offline state. (Error ID: 40760)" is shown on screen.
BlackBelly2308 wrote:
I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD"
sdgardne wrote:
Here is a KB that discusses that error:
KB21694 907 invalid COD error appears when third-party applications are downloaded
From that, it sounds like your BB is likely associated with (or once was) a BES server...and that the IT Policy is blocking the ability to install this app. If you are on BES now, then talk to your BES admins as they are in control. If you are not on BES, then please check this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are not on BES, then you need to remove the IT Policy. But, that's going to be a big job...it will totally wipe your BB clean of everything. So, to prepare, please review and conduct the Backup steps documented in the link you can find in my auto-sig on this post. After you have a full backup, you can conduct this:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
After that completes, when you conduct your restore, DO NOT do a full restore...rather, restore only those databases you need (e.g., contacts, calendar) and especially avoid any databases that have anything to do with Enterprise or IT Policy...if you restore those, you'll just wind up back where you are now.
>> I have checked my BB for any IT Policy but didn't find a thing. Maybe I didn't search for it right?
Furthermore I don't know what this BES and BIS are about, I am using the normal BB Browser if it's that what you were asking for. Should I reset my smartphone anyway?
BlackBelly2308 wrote:
I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
Hmmm...an IT Policy may or may not be at fault here...
BlackBelly2308 wrote:
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
sdgardne wrote:
I don't understand...can you provide the step-by-step that causes this to happen?
>> I solved the problem already, thanks to devolco below!
sdgardne wrote:
Good luck and let us know!
Thank you so much for your help!!

Key Pad Problem with my Curve 8520 & the HIGH COST of owning a BB

I used to keenly watch RIM and its progress and how it created a niche for itself and how it started successfully fighting the goliaths who were entering into this niche.
This love culminated in me buying a Curve 8520 through Airtel, my GSM service provider against the wishes of my wife. I paid a huge (per my standards) Rupees (Rs) 12500 for the instrument.
This Monday, while I was responding to a text message I realised that 2 of the keys ( R & H) are not responding. I thought this is a temporary glitch and I switched off and switched on to realise that this has not changed. Added to the problem was that the faulty key is part of the PIN and the device cannot be activated.
I contacted my service provider who quoted Rs 7000 for repairing the key. Since I am maintaining a strict diet and a healthy lifestyle I did not get a cardiac arrest though I could feel a numbness in my head when I heard the estimate.
When I told the person on the other side of the phone that this is unfair...He also agreed and said that many customers have complained about the high cost of ownership and that RIM might reduce their prices in Jan 2012.. But I can't hold on without using the instrument till jan 2012
Now I remember that my car (Ford Fiesta) was also bought during the same month as my BB phone. Let me confess that I have not spend even Rs 3000 on maintaining that car so far despite me driving 80 kilometers 5 days a week..
My Request:
Sorry for the rambling...Coming to my request.
I cannot afford to spend Rs 7000 for a repair and I expect RIM to do this free (why should key pad of a carefully used phone fail in 14 months) or a maximum of Rs 500. While I love the features and by now I am sort of addicted to this pet of mine, I am also practical enough to realise that I should not spend out of my means.....So I will have to switch back to a normal phone....
Is there any other way out ?
Regards
Rajesh
Chennai, India

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Verification problem with BB Curve 9320

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