Verification questions for purchasing items on iTunes
Every time I attempt to purchase something from iTunes, I receive a message that says Verification Required- to help ensure the security of you apple ID we require additional information. I press ok and type in my apple ID password like I would normally, but then these questions pop up about teachers. Ex. Who is you favorite teacher? Who was your first teacher?
I never set up any answers therefore there are no correct answers. It then says that I cannot purchase anything from my iPad until I answer the questions
You'll have to go into your iTunes account on a computer and set your security answers. I had the same problem on my iPhone at one point. I just had to set my questions and then answer them on the iPad.
Similar Messages
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Why do you have to use security questions for purchasing stuff from itunes
please make all apple products not use security questions to purchase stuff in the itunes store
If you mean that you've forgotten the answers to your security questions, then if youhave a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
I am trying to synch my iPhone 5S and iTunes for the first time since upgrading. I get the following error message: The iPhone ... could not be synced because this computer is no longer authorized for purchased items that are on this iPhone. To be clear, all I want to do is take the media on my Windows 7 PC and put on my iPhone. When I authorize my PC, I receive a message that the PC is authorized (making 2 of 5 authorized computers).
All of the iTunes purchases were purchased under the same Apple ID, I've never had another Apple ID. Some of the PC media is Amazon mp3 purchases, but this has never been a problem in the past. I have the latest iTunes installed.
I tried to fix the problem doing the following:
1. Authorizing my computer, retrying to sync.
2. Logging into iTunes on my PC, then authorizing the PC, then syncing.
3. Not an Administrator account issue (my login is the Admin account)
4. I turned off user account controls in Win7
5. I removed the SC Info folder in iTunes
Very frustrating, I've been working on this issue for the past several days. After purchasing a 5S, with a high end PC/Win7, and the latest version of iTunes, I shouldn't have to make such an effort to access my purchased content. Please help.I found the solution in another post. By deleting all my apps, I was able to sync the phone. I hope I don't have to delete all my apps every time I want to sync my phone, but at least now I am able to sync my phone.
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Guess that was a title.
My itnes says my iPhone5 can't be synced because the PC is no longer authorized for purchased items on my phone. It worked before Win-7 was reloaded.
I had deauthorized and reauthorized iTunes. Ideas?? - Thanks.I do have the same problem too. I don't know recently updated itunes to 11.1 and today I tried to install a free app and this message occurs no matter what I ve tried.
I dont want to perform a master reset to iPhone yet... hope apple will come up with a fix.
iPhone 4 / iOS 6.1.3 -
hi, l authorized my computer using iTunes and it said successful, but when l start syncing my applications l get this error: "The iPhone "My name" could not be synced because this computer is no longer authorized for purchased items that are on this phone".
May you help
ThanksTry TS1389: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases.
tt2 -
I have a problem with my itunes. I cannot transfer apps from the itunes to my iphone 4s. Any time I try to snyc itunes tells me "The iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone. To authorize this computer for items purchased from the itunes store, choose, Store > Authorize This Computer. But anytime I authorize it tells me you have authorized including this computer 2 out 5 computers. And if I try again the same story over and over again. But I have many apps on my itunes which I want to transfer. Please someone help me.
Well Authorize the Computer...........
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I upgraded my iphone 4 to ios7 and syncd it, however after i restored my backup I couldnt sync because itunes claims my pc is no longer authorised for purchased items on my phone. I have repeatedly authorised the pc, and still receive the same error
Hello m2205
Check out the article below to troubleshoot your authorization issue within iTunes, you may need to remove the SC Info folder.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
-Norm G. -
My child received a $50 voucher for Xmas but doesn't want to use it all at once. I'd like to remove the voucher code so I can purchase items from iTunes using my usual account. Is this possible?
Hi czigrand,
Thanks for visiting Apple Support Communities.
Currently, you can gift dollar amounts or individual items (EG. songs) on the iTunes Store. See this article for more information:
In the iTunes Store, you can gift a dollar amount or specific music, movies, TV shows, or apps from your iPhone, iPod touch, iPad, Mac, or PC. Follow these steps to send a gift from the iTunes Store.
iTunes: Sending iTunes Gifts
http://support.apple.com/kb/HT2736
Best Regards,
Jeremy -
Problem that seems to have cropped up recently...
For purchased items, the changes I make to track info keep reverting to what the iTunes store had initially assigned. For example, genre - I've created some of my own, or changed the assigned genre for some songs after downloading. These genres determine where songs show up in my various smart playlists. They also keep my similar music together. I've painstakingly changed genres on downloaded music, but when I look at my library in song view the next time I launch iTunes, they're all back to what they were when I downloaded them.
This also happens for all the other details: album, year, album artist, etc. It's driving me mad!
Please advise.
I want Devo under New Wave, dammit, not Pop. Why can't I change these and have them stay that way? Anyone else finding this?Anyone else? You obviously have not been looking at the past 24 hours posts.
2014 discussion about edited tags for Store purchases reverting to originals - https://discussions.apple.com/message/26077896
http://www.apple.com/feedback/itunesapp.html -
When setting up me new iphone - it is asking me for an iCloud password for an email address that doesnt belong to me - it is asking this info in order to retreive previously purchased items on itunes, etc. Help?
These are a couple different issues
The purchase issue means they came from a different Apple ID
You will need that Apple ID and password for those purchases
The iCloud account can be an Find My iPhone issue.
That could be the same Apple ID as the purchased or yet another one.
Once again you will need that Apple ID and password. -
the ipad'osby media pro' could not be synced because this computer is not authourised for purchased item that are on this ipad.how can i solve this proble,i've authourised it several times
Hello, osbybass.
Thank you for the question. This alert can mean that iTunes is recognizing applications on the iPad purchased by another Apple ID. If anyone in your household has an Apple ID, try authorizing the computer with their Apple ID and attempt to sync. If you are still experiencing issues, go through the troubleshooting steps in the attached article.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Cheers,
Jason H. -
the phone could not synced beacuse this computer is no longer authorised for purchasing item that are in this item
this problem is faced on synced new songs, videos or picture.. plz say the solution about this topicHey nani91191,
Thanks for the question. It sounds like you may simply need to authorize your computer with your Apple ID:
iTunes 11 for Mac: Authorize a computer to play iTunes Store purchases
http://support.apple.com/kb/PH12303
iTunes 11 for Windows: Authorize a computer to play iTunes Store purchases
http://support.apple.com/kb/PH12511
Authorize a computer to play iTunes Store purchases: Choose Store > Authorize This Computer.
If you are using a Windows PC, you may need to turn on the menu bar to access the "Store" menu:
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
Thanks,
Matt M. -
Full message that pops up
"The iPod could not be synced because this computer is no longer authorized for purchased items that are on this iPod.
To authorize this computer for items purchased from iTunes Store, choose Store > Authorize This Computer."
I am unable to sync my music, applications, movies, etc. to my iPod touch. The only way I am able to bypass the message that pops out when I try to sync (the one in the title) is by clicking "Apply" instead of "Sync". To do this, I make changes to Apps, Music, or Movies (...) and the buttons "Revert" and "Apply" will replace the button "Sync".
My problem is most likely not due to using many accounts because I only have one and it is the only one that I use. I do not share accounts with my family members. Still, I have tried everything here, nothing has worked for me. Since I don't often listen to Podcasts, I have deleted them from my iPod. I have no idea why I am unable to sync and no one seems to have the same problem as me.
Thank you for your help in advance.
Details
iPod touch, 5th generation
iOS 8.1.2
iTunes 12.0.1.26
Windows 8
Purchases
Pre-ordered album "Froot" purchased from the account that is authorized to my computer
Podcast "Not Too Deep with Grace Helbig" also purchased from the account that is authorized to my computerTry backing up to iTunes and restoring from that backup
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Hi I have a macbook pro (late 2011) running on Yosemite and an iPhone 5s running iOS 8.1.2 and I have never had a problem until tonight. I wanted to sync my iPhone to add mew music but upon syncing I keep getting a pop up message saying "THE IPHONE " " COULD NOT BE SYNCED BECAUSE THIS COMPUTER IS NO LONGER AUTHORIZED FOR PURCHASED ITEMS ON THIS PHONE" and tells me to go to the store tab on the top and to authorize this computer and every time I do it says computer is already authorized. I will also mention that my iTunes account is the only account that is used on my Mac and it is the only account I've used on my iPhone. Ive synced them plenty of time with no problems. I have never came across this message before and now my iPhone won't sync. I have been online for an hour now looking for solutions but I haven't found any that successfully worked. Ive rebooted both my Mac and iPhone with no success. ow for some reason when I plug my iPhone in it does not even charge but my Mac reads it and it shows up in the iTunes store so I tried syncing it again 1 more time snap it just gets stuck on step 1. I must also say state that is did successfully back up but absolutely will not sync. Can anybody please help me out without resetting my iPhone. Thanks
Thanks Gail but ive tried that as well as logging oht and back into my accounts on my iphone and mac but I still get that message. I actually found a solution by unckecking my synced music playlist and clicking sync to remove it and then reclicked on my playlist to sync and it actually synced notmally and I got all of my new songs so I wanted to test it again so I clicked on sync again and the message once again popped up until I did the un-syncing and re-syncing again. I guess I will keep doing that in the future even though its annoying but its better than resetting my iphone.
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My ipod touch 4th generation "could not be synced because this computer is no longer authorized for purchased items that are on this ipod". Have authorized via "Store", but will not allow.
Are you sure you authorized it for the ID)s) that purched all the media on the iPod?
If so them maybe:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
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