Verify Blackberry ID keeps me using BBM

I have changed my password so many times, yet I still unable to verify my blackberry ID. This is stopping me from any updates or from using BBM> It just keeps asking me to verify my userid and then it will switch to verify the password, help

Have you tried doing it on a PC at www.bbid.com?
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Everything has gone wrong since started using BBM -box re certificates keeps appearing.

Recently I started using BBM then everything went wrong!! I kept getting messages about trust certifcates and eventuall key stores. Explored online help tried lots of things. Ended up completely wiping everything.
Now have re-syncronised organiser with my outlook but from contacts only phone numbers transferred!! Calendar only partially transferred. Still box keeps popping up about certifcates . How can I phone for advice!!

For technical assistance, you would call Virgin and have the issue escalated up to the BlackBerry technical support.
I would advise that you wipe the device again and restore your backup, using the BlackBerry Desktop Software, to regain your contacts and calendar. Did you make a backup of the device before your initial wipe?
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3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Unable to set up email, use BBM or App World

Hi. I recently purchased the Blackberry Curve 3G 9300 v5 under Vodafone Australia but I haven't been able to set up email, use BBM or the App World. I've already installed the Desktop Software and BBM and App World from this website (the person at the shop apparently didn't do a thing). Here are the errors I received -
1) I don't have the I would like to create new email account option, I only have the I want to use a work email account with Blackberry Enterprise Server option
2) When I add someone's BBM pin, they don't receive notification for it and it's stated as pending on my side. When they try to add me, I don't receive anything to inform me to add them
3) When I go to the App World button, I get the message Blackberry App World is having trouble connecting to the server, Verify your network connection then when I try to download it again at this site - I get the message
Sorry, your device does not meet the system requirements that are needed to support BlackBerry App World.
Please help. I've gone to the shop where I bought this from but they were not very helpful. I need to know if they didn't set up my account properly so I can ask them to fix it. Thank you!

Hi! I've contacted my provider and it turns out my account wasn't activated after a week! It's fixed now, thanks!

My blackberry torch keeps rebooting and I can't update cos its current software version is up to date

my phone keeps on rebooting,i have tried various ways to update it but the thing is dat its up to date so i cant install a previous version neither can i install d current version which is corrupt.pls help,dont know what to do again

Hi and Welcome to the Community!
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Desktop keeps closing with error message

I am trying to synch my Blackberry Bold but the Blackberry Desktop keeps closing on me. I have tried installing the latest version of the software but even after doing that I am having the same problem. Help!

Hi and Welcome to the Community!
Unfortunately, while you said "with error message", you neglected to actually say what that error message is...hence, we must guess...I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 9300 keeps turning off

I got my bb curve 9300 2 years and 1 month ago and now its started plaayin up. It'll jut turn off at random times and the battery will be on 60% or watever and it'll just turn off. I keep having to put it in charge and it just reeboots itself. Once it even said "battery drained" and it just shut down even though the battery was at about 70%. Is any1 havin the same problem and if any1 knows how to fix it PLEASE REPLY. It's started to get so annoying because I have 2 charge about 3 times a day now. Btw Im on O2 and my "mobile network" and wifi is on most of of the time but I never use bluetooth. I also use bbm.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I want to know if the blackberry can still be used without the service

hi guys,
I want to know if I can still use the Blackberry on its own without the Blackberry service such as email, Internet etc? And also can I still use the texts and calling on a Blackberry without the service?

In addition to what bewaarse said, you will not be able to use MMS either (they require data).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Using BBM after connecting through wifi?

I just arrived canada and i've connected my torch to a wpa personal wifi,,,, the browser works fine but my bbm is not working,, can anyone please tell what to do to connect the device to bbm ?
Thanks
Solved!
Go to Solution.

Fankoosh wrote:
no i dont have an international plan,,, but I got my sim card out so what does this have to do with the fact bbm is not working on wifi
Yep, that'll certainly throw a crimp in your BIS data connection.
How could you have not happened to mention that at the outset?
Put the SIM card in and boot back up.
Allow the device to connect again with your network, roaming.
You should then be able to go to your Mobile Network settings and turn OFF the connection to your mobile network and use BBM and email, etc., through WiFi only.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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BlackBerry ID Already In Use

I'm getting an error when I try switching my BlackBerry ID. It says it's already in use when it's not. I'm currently using a BlackBerry Z10. I used it before but I somehow managed to change it but I need to change it back and now it won't let me Pleas help

Hi RajdeepMalhi
If you had a previous blackberry z10 will you applied to an erasure of security because it is in use your blackberry ID on an old blackberry?
Therefore there can be used a BBID in the new z10.
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Way can't I use BBM in my swedish Iphone5? In many country thay can use it. But not in sweden

Way can't we in sweden use BBM as many other country can. My friend lives in Dubai and when I have a blackberry we use it. But not now when I bought a Iphone 5. You can have in for the Iphone in other countrys but not in Sweden. Way??

For 'why' questions you need to ask Apple.

Is it possi to use BBM over WiFi ??

Hey guys,
I recently purchased a bb curve 8520 and hav a data plan of my provider too ... I jus wantd to knw is it possi to use bbm wid wi-fi .. Or v cn nly use it wid d data plan ?? .. Coz my plan is about to get expired .. Pls help ..

cool_mdali wrote:
Hey guys,
I recently purchased a bb curve 8520 and hav a data plan of my provider too ... I jus wantd to knw is it possi to use bbm wid wi-fi .. Or v cn nly use it wid d data plan ?? .. Coz my plan is about to get expired .. Pls help ..
No.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How to use bbm channels

Hi,
in the keynote there was talk about bbm channels, and the press release states that we can 'connect and share' using channels.
Problem is, I can't for the life of me figure out how this bbm app works. The only thing I can find is that I can connect to someone, not to a channel.
So, how do I follow a channel? And if I need a newer OS version, then why doesn't any of the press releases say this?
Using Z10 with 10.0.10.690

The current version Channels is only included in the BetaZone upgrade.
Have you made that upgrade yet?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I am writing regarding Blackberry Meesenger. I had BBM b...

I am writing regarding Blackberry Meesenger. I had BBM before on my Curve 8320 and it was deleted but accident. When I tried to redowload the program, I would recieve error messages staing that my phone does not meet the requirements. I would appreciate any help that can be offered.

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Using BBM internationally

Please help
I am on the Vodafone UK network, and I am in the UK.
I have the BIS up and running.
1. Does BBM work cross border; i.e one country to another
2. Are there charges to use BBM internationally.
I will be needing to use between UK and Israel and UK and USA
3. Can it be used by 2 phones, both roaming, but on the same network. i.e. we're both in the same country, but away from our home network.
I hope someone can provide a definitive response to this, as it appears to cause confusion everywhere I've looked, so far.
Many thanks.
Love Me - Love My BlackBerry
Z10 OS Version: 10.0.10.690
Z10 Software Release: 10.10.90
PlayBook - 2.1.0.1526

ok, scroll and and review what I wrote above.
There is NO NONE NO per message charge for BlackBerry Messenger messages.
The sender sends data, the receiver receives data. You both will use data, both will have it counted against whatever data plan your account has.
I don't know the charge for you plan or international data plan. You'll need to call your mobile provider for that.
AGAIN, to repeat, there is NO per message charge. It is a data message -- like opening your internet browser to look at a website. It's that kind of data.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can't use BBM. HELP

Hi. I'm Dordio and i have a problem ... i can't use BBM. the thing is that I add people by theyre PIN and they don't even get any request. it happens the same when people add me. i don't know if it only works with people from the same country because i'm from portugal.
can you please help me solve this?

Hello Dordio and welcome to the BlackBerry Support Community Forums.
Are you able to send a PIN message to your friends? Do you get a D with the check mark?
Can you add yourself to your BlackBerry Messenger?
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Verify Blackberry ID keeps me using BBM

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