Verify blackberry id

Hi, my blackberry wants me to verify my blackberry id. I enter my email address and password and it keeps on saying : Enter the username associated with this smartphone.
I only have one email address. I have resetted my password 3 time to make sure that i enter the password correct but still the same message . 
please help

Hi and Welcome to the Community!
That message means that the credentials you are now entering are not the exact same credentials that are presently associated to this device. A BB device can have only one BBID associated to it, and to change to a different one requires a device WIPE. I cannot tell you why this is happening...all I can tell you is what that error message means.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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