Verify - Prompting failed with the following error message: ". (and more)

This would be much easier to read with paragraphs... oh well.
First up, I have found a relevant KB article on this issue and have seen that this was possibly fixed with SP2. The article actually references a file date that does not exist in the list of downloadable support files (sigh), but the SP2 date is a few weeks after the referenced date and the first file after that date, so I'll assume it's in there.
Unfortunately I think my client might be using an OEM version of crystal. They have business objects XI, but there is no phone number listed in the tech support box of the help->about dialog. OEM Product Warning suggests the number should be (604) 669 8379... (this, by the way, seems like an extremely odd and unreliable way of determining the version of a software product) but I don't know how up to date that page is, a lot of links etc seem to be out of date.
In any case, what I really want to know is why would this happen in the first place? The report was working fine until today, and no changes were made to the report other than some formatting (the group pie chart type apparently likes to make the pies so big when there are only 2 groups that they overlap... awesome!).
I even tried removing my data source entirely and adding a completely new data source (which of course made all my charts disappear, but hey, what the hell at this point), and I still got the error.
I must say, today has been an extremely frustrating day working with crystal. As well as this error I was getting an "export failed" error... but only on one report out of 5... when attempting to export to to a disk file. Turns out a picture object got corrupted and lost it's height component, the graphic went missing even though the object was still on the report, and attempting to set the height in the dialog didn't help. Copying the graphic in again seems to have fixed it for now... but who knows for how long.
And yet again I have a report that runs a stored procedure which takes only seconds to run on the database, but never returns when run with the same parameters through crystal (AND somehow locks up SQL Server... THIS I don't get AT ALL, it's a stored proc, crystal isn't accessing tables directly, the proc should simply execute and return, so how are locks/transactions being held?? Of course they wont give me sa access so I cant see what's happening on the server) Changing from ODBC to OLEDB makes no difference. AND I discovered that copying drawing objects from one report to another often causes the crystal IDE to crash, losing all unsaved work. YEAH!
(End venting).
Edited by: allmhuran on Oct 22, 2009 7:33 PM

Hello, If you are indeed using an OEM build you need to log your issues with them. They are responsible for first line of support and if there are issues theyc an log the case with our support to a solution of provide you with a work around.
Thank you
Don

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Edited by: SuryaD on Nov 23, 2009 5:36 PM
Edited by: SuryaD on Nov 23, 2009 11:14 PM

> 1. There is a job name ABCDEF
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> 3.ThIs error also points fingers to /link to BD87 as seen in the job log " (program RBDMON00, variant \SBCI287, user ID KRISF)"
>
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>
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>
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