Verify Your Payment message when i log into my account....

Hi, I found out my iTunes account was hacked last year as a hacker using a trojan horse backdoor program remotely controlled my computer. Long story short...i got a better anti-virus program scanned my computer and quarantined it. However, up until this day, everytime i log into my account, the person keeps playing around with it. They have tried to download music and succeeded. They are trying to buy music on my account but can't and now everytime i log into my account i get the message (Verify your payment). I clikc okay and it sends me to my account information pop up that says right next to my name and address (You must verify your payment before you can make purchases). This doesn't happen all the time and that i how i know someone is fooling around with it. Apple support told me how it will ak you that from time to time just so you keep your information up to date (that will only pop up if you are planning on buying something). Are any of you going through the same problem? And the songs on my album that i bought at the store are all in the wrong order. Is that happening to you to? It was never like that until the last iTunes update.
<Edited By Host>

why would a host be editing my post? Is someone from the Apple company doing this? Why would you have to edit my post? Whta right do you have logging into my account to make changes to anything i make?

Similar Messages

  • For some reason I keep getting this message when I log into itunes: " itunes cannot locate the cd configuration folder, so you cannot cannot locatimport or burn cd's and dvd's. Thisimport folder must be in the same directory as itunes. " What happened?

    for some reason I keep getting this message when I log into itunes:  "itunes cannot locate the cd configuration folder, so you cannot import or burn cd's and dvd's."  What happened?

    http://discussions.apple.com/thread.jspa?messageID=3645581&#3645581

  • How can I reset my iPad YouTube password? I can't sign into youtube on iPad. It says Username or password is wrong although both are correct when I log into YouTube account via Google.

    how can I reset my iPad YouTube password? I can't sign into youtube on iPad. It says Username or password is wrong although both are correct when I log into YouTube account via Google. I also tried my husbands youtube login and password and the same outcome. Now I cant log into YouTube via the iPad account. I can log into Youtube via Google however my subscriptions and favorites are all gone. Can I reset the YouTube account located on the iPad? I cant seem to reset the password or delete the app and re-add. I dont want to reset the iPad since I have alot of videos and pictures on it.

    Do you have Google 2 stage authentication turned on?
    If so, you wont't be able to use your normal google password, but will have to instead generate an "application specific" password for the iPad YouTube app in the google security settings section.

  • I keep get an "Error (-50)" message when I log into iTunes on my MAC

    I didn't have this as a problem before, but all of a sudden I cannot log into my iTunes account on my MAC.  When I try to go into Store and then Sign in, I get an "Error (-50)" message.  I have tried going in and changing the parental controls (something I saw elsewhere), but that didn't work.
    I updated both my Mac OS and itunes, but that didn't change anything. I have restarted my computer and even done a hard reset by turning it off.  When I opened iTunes again, before I even did anything, it gave me and "Error (-49)" message. 
    Also, I have some program called Safe-Eyes on my computer as a parental control, and went in and added all the different websites associated with iTunes (per another help page), but that hasn't worked either.
    Because of this, I cannot get any of my songs from iTunes Match, except those that had already been downloaded onto the computer (1/16 of my music library).  Sure I can access them on my iPhone, but now I can't transfer that music onto my Nano.
    One additional note: I saw on the communities the recommendation to delete your iTunes Download file, but I don't appear to have one in my iTunes Media folder. 
    Thanks!

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
    SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • I have two google mail accounts, one is work, one is home. I prefer to keep things separate. On my iPad, formerly had no problem checking each account. Now when I log into either account, my poor iPad acts like its spinning its head.

    I have two google email accounts - one is personal, the other professional. I like them being separate. Until a few days ago, my ipad could pull up either account I needed at the time. Now, though, when I try to pull up either account after signing in, the line above the blue line (sorry I'm new to this and don't know the terms) switches rapidly between the two account names and nothing appears below where the mail should be. What do I do? Thanks

    Update to above question:
    Hello All,
    To anyone with the same problem described above, on THEIR iPad (if it is running iOS 7.0.2):
    Go to Settings; Mail, Contacts, Calendars; DELETE your *******@btinternet.com e-mail account, that you originally set up either using 'Other', or the 'BT' option which I am sure was in the list previous to the iOS 7 update.
    Then ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.
    Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.
    When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.
    All my 'old' e-mails, were NOT found in the 'old e-mail' folder though. THEY are still in my inbox.
    So this fix worked for me.
    After I deleted my account from 'OTHER' and put it in Yahoo, I like other people also ended up with more folders.
    I hope this works for you on YOUR Apple devices.
    Bob

  • How do i get all my music to transfer from an old ipod to new ipod touch? when i log into my account just my purchased music appears?

    how do i get all my music to transfer from an old pod to a new ipot touch?  Shouldn't this be automatic when i login to itunes?

    To transfer non-iTunes purchased music from an iPod to a computer requires use of a third-party program like one of those discussed here:
    Copy music from Ipod to new computer...: Apple Support Communities

  • I'm trying to verify my apple id but when i log into icloud to get the email it says 'the apple id has not been verifed.' So how do i verify my account if it wont let me log into to icloud mail?

    I'm trying to verify my apple id but when i log into icloud to get the email it says 'the apple id has not been verifed.' So how do i verify my account if it wont let me log into to icloud mail? stressing me out please help me

    You have to respond to the verification email that Apple should have sent to you by clicking the Verify Now link.  Make sure you check the email address you used to set up your iCloud account.  This would not normally be an @icloud.com email address.  Also make sure you check the spam/junk folder as well as the inbox.  If it isn't there, go to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right click Resend under your Primary Email Address to resend the verification email.

  • I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information.

    I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information ? Done and still aren´t able to rent.

    Hi.
    You will need an iTunes acount !! then just log in to it and confirm your card payment details.
    I've don the same think!! good luck!  it works for me.

  • Unable to download application app will be available for download when you log into the itues store on your computer

    My Ipad 2 keeps asking:-
    "unable to download application 'app' will be available for download when you log into the itunes store on your computer"
    If i connect it to the computer it is fine for around a week then it starts asking to be connected again, Is their any reason for this? as it is very annoying espicailly when access to a pc is difficult

    There is a 20mb file size limit over 3G.
    If you can connect via wifi, there is no file size limit.
    If that is not what you mean, I have no idea-never heard of or seen a message like you describe.

  • TS1702 ea game codes opo-up when redeeming "Before you can make purchases, you must tap Continue to sign in, then verify your payment info"

    Hi there,
    Not an urgent question, however I would like some help.
    EA Games ran a great promotion over the holidays that offered free iphone/ipod and ipad games. I won a few but have not been able to access the games due a weird bug. Everytime I attempt to redeem the code on my iphone in the app store or via Itunes app a pop-up appears "before you can make purchases, you must tap Continue to sign in, then verify your payment info." I'd happily click the continue button if there was one. But there isn't. I click on for the pop-up to move on and I'm back at the screen that asks me to redeem. Which I do and the pop-up returns. I'm fully logged in my payment method works for other app purchases or updates but not these EA codes. Very odd.

    There are user-to-user public forums, you're not talking to iTunes Support - I've asked the hosts to remove your account id and password from your post, but you should change your password IMMEDIATELY.
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • When I purchase apps they won't download anymore. The message says when I log into iTunes on my iPad it will be available for download but nothing is there to download.  What is my next step?

    I am not able to download apps on my iPad any longer.  I get a message that says when I log into iTunes I will be able to download the app but there is nothing to download.  This just started happening, I never had this problem before.

    If you are trying to download large apps over 3G on your iPad then there is 20 meg limit. In terms of iTunes on your computer try either Store > Check For Available Downloads or just (re-)download it from the store : http://support.apple.com/kb/HT2519 and then sync it to your iPad.

  • I need an upgrade to iphoto, but it wasn't purchased . the message appear you must verify your payment information before you can make purchases . i have 17$ credit by gift card . i don't have credit card

    i need an upgrade to iphoto, but it wasn't purchased . the message appear you must verify your payment information before you can make purchases . i have 17$ credit by gift card . i don't have credit card

    Hi ...
    You need to take into account any applicable taxes and or fees.  iTUNES STORE - TERMS AND CONDITIONS
    So if the total cost of the app exceeds 17$, you'll need to purchase and redeem another iTunes gift card.

  • Im trying to update my apps and it wont let me. When i clicked on an app to update it or to download a free app it says "sign in required, tap continue and sign in to view your billing information" when i did it says "you must verify your payment info be

    Im trying to update my apps and it wont let me. When i clicked on an app to update it or to download a free app it says "sign in required, tap continue and sign in to view your billing information" when i did it says "you must verify your payment info before you can makes purchases" then "security code is invalid" when the security code is valid. I even switched credit card it keeps saying the same thing....... THIS IS NOT FAIR........ I WANNA UPDATE MY APPS!!!!! Btw idk why did i buy the ipad for, APPLE dont even let you download ADOBE FLASH PLAYER and must of the games required ADOBE FLASH PLAYER to play example: wizard101. Idk what i was thinking...... :(

    Why not simply remove yoru payment info by selecting None at top?
    APPLE dont even let you download ADOBE FLASH PLAYER
    Considering Adobe dont (sic) even make Flash Player for iPads, this seems about right. How can you download something that does not exist?

  • ?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah lah go to iTunes story on your computer. You must verify your payment info before you can make purchases.  I did all that

    ?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store  on your computer. You must verify your payment info before you can make purchases.  I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped

    If you still have problem, contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information

    Hi  I am Del
    I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information
    Thanks

    Have you paired your Apple Tv with your iTunes account?  That's how rentals and purchases are billed.  If, however, you have already done that it is possible that there is a glitch in the system.  I've had that happen occasionally and it usually goes away if I reset Apple Tv.  On one occasion that I didn't work so I had to go to iTunes and deauthorize and then authorize this computer.  Also, check to see if your Home Sharing is on (under File in iTunes).  Hope that helps.

Maybe you are looking for