Verifying forwarding address after Outlook upgrade

Question

Working with a client using Blackberry Desktop software version 4.3 with the desktop redirector.  He upgrade Outlook from 2003 to 2007.  He has an Exchange account and a couple pop3 accounts setup and I believe his default account got set incorrectly at one point.  There are messages pending in the desktop redirector that quite possibly have the wrong email address associated with them.  I haev removed and reinstalled several times, including removing registry settings and folders manually.
I have created a new Outlook profile to verify there is no issue with PST / OST files being corrupt.  I cann't get the pending messages to purge or the "Verifying forwarding address" status to go away. 
Any further suggestions?  None of the options I have found online or in these forums seem to apply or be an option to me.  Where are these pending messages stored?  Is there a file I can wack somewhere?
Thanks in advance -   Greg

Answer 1

Greetings,
You may have issues with Outlook and might want to remove and reinstall it (http://support.microsoft.com/kb/2398768). 
Before going down that road:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Backup your entire computer (its a good idea): http://support.apple.com/kb/HT1427
Quit all open applications
Follow all the steps in this Microsoft article: http://support.microsoft.com/kb/2452489
If syncing is still not working:
Quit all open applications
Follow http://support.apple.com/kb/TS1627
If syncing is still not working:
SafeBoot the computer: http://support.apple.com/kb/HT1455
While in SafeBoot remove the following to the trash:
Macintosh HD > Library > Caches (All the contents of the folder not the folder itself)
Home > Library > Application Support > Sync Services (The entire folder)NOTE: To get to "Home > Library" in Lion: Click anywhere on the desktop and then click on the "Go" menu at the top of the computer screen while holding down the "option" key on the keyboard.  You will see "Library" in the menu.
Restart the computer and test.
Hope that helps!