Verizon Access Manager 7.0.8 and 10.6.3 results in fatal error -43

I am trying to get a Verizon modem (UW190) working with my Macbook Pro and 10.6.3. Using 7.0.8 of VZAccess Manager. The modem is detected properly but when you try to activate vzaccess will immediately return a fatal error -43.
If you try to connect to the network, the modem will connect, establish a ppp session but then fail (timeout) when trying to pass configuration options.
Sometimes the VZA Manager will simply crash upon launch.
I confirmed the problem on two different MacBook's both running 10.6.3.
I installed the SAME software onto an iMac with 10.6 and with the same modem it worked fine. When that iMac was subsequently upgraded to 10.6.3, the same fatal error -43 occurred and you could no longer connect with the modem. Same issue on three 10.6.3 machines.
Verizon is NOW passing this information to their tech department. No resolution for now.

Not really. I need to call Verizon and see what they say.
One user posted in the VZ forums that they were able to activate the modem on a windows box, and then subsequently it worked on their Mac.
In my case, I successfully activated the modem on an iMac running 10.6.0. and then was able to use the modem successfully on my 10.6.3 Macbook. Fixed? I don't think so. When I'm prompted to install and 'update' via the VZAccess Manager I instantly get the fatal error -43 thrown back at me. So far though, it continues to work.
--YMMV--

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Hi Steve,
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Dear toothsave,
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Learn more about Private Cloud at the
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Hi,
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There have been a few reports of the same behaviour with other customers - specifically with the handling of the encoding of "+" characters to " ". It relates to how cookie encoding/decoding is performed (as you have already observed).
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How do I connect to internet with vz access manager for iphone 4S?

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Hi.
We are in the process of configuring 2 Access Manager instances (servers) accessing the same logical LDAP repository (comprising physically of two Directory Servers working together with Multi-Master Replication configured and tested) For doing this, we are following guide number 819-6258.
The guide uses BigIP load balancer for load balancing the directory servers. However, we intend to use Directory Proxy Server. Since we faced some (unresolved) issues last time that we used DPS, there are some simple questions that I would be very grateful to have answers to:
1. The guide, in section 3.2.10 (To configure Access Manager 1 with the Directory Server load balancer), talks about making changes at 4 places, and replacing the existing entry (hostname and port) with the load balancer's hostname and port (assuming that the load balancer has already been configured). It says that changes need not be made on Access Manager 2 since the LDAPs are in replication, and hence changes will be replicated at all places. However, the guide also states that changes have to be made in two files, namely AMConfig.properties, and the serverconfig.xml file. But these changes will not be reflected on Access Manager 2, since these files are local on each machine.
Question 1. Do changes have to be made in AMConfig.properties and serverconfig.xml files on the other machine hosting Access Manager 2?
Question 2: What is the purpose of putting these values here? Specifically, what is achieved by specifying the Directory server host and port in AMConfig.properties, as well as in serverconfig.xml?
Question 3. In the HTTP console, there is the option of specifying multiple primary LDAP servers, as well as multiple secondary LDAP servers. What is the purpose of these? Are secondary servers attempted when none of the list in the primary list are accessible? Also, if there are multiple entries in the primary server list, are they accessed in a round robin fashion (hereby providing rudimentary load balancing), or are other servers accessed only when the one mentioned first is not reachable etc.?
2. Since I do not have a load balancer setup yet, I tried the following deviation to the above, which, according to me, should have worked. If viewed in the HTTP console, LDAP / Membership / MSISDN and Policy configuration all pointed to the DS on host 1. When I changed all these to point to the directory server on host 2 (and made AMConfig.properties and serverconfig.xml on host 1 point to DS of host 2 as well), things should have worked fine, but apparently Access manager 1 could not be started. Error from Webserver:
[14/Aug/2006:04:30:36] info (13937): WEB0100: Loading web module in virtual server [https-machine_1_FQDN] at [search]
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: Exception in thread "EventService" java.lang.ExceptionInInitializerError
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: at com.iplanet.services.ldap.event.EventServicePolling.run(EventServicePolling.java:132)
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: at java.lang.Thread.run(Thread.java:595)
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: Caused by: java.lang.InterruptedException
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: at com.sun.identity.sm.ServiceManager.<clinit>(ServiceManager.java:74)
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: ... 2 more
In effect, AM on 1 did not start. On rolling back the changes, things again worked like previously.
Will be really grateful for any help / insight / experience on dealing with the above.
Thanks!

Update to the above, incase anyone is reading:
We setup a similar setup in Windows, and it worked. Here is a detailed account of what was done:
1. Host 1: Start installer, install automatically, chose Directory server, Directory Administration server, Directory Proxy server, Web server, Access Manager.
All installed, and worked fine. (AMConfig.properties, serverconfig.xml, and the info in LDAP service, all pointed to HOST1:389)
2. Host 2: Start installer, install automatically, chose Directory server, Directory Administration server, Directory Proxy server, Web server, Access Manager.
All installed, and worked fine. (AMConfig.properties, serverconfig.xml, and the info in LDAP service, all pointed to HOST2:389)
3. Host 1: Started replication. Set to Master
4. Host 2: Started replication. Set to Master
5. Host 1: Setup replication agreement to Host 2
6. Host 2: Setup replication agreement to Host 1
7. Initiated the remote replica from Host 1 ----> Host 2
Note that since default installation uses abc.....xyz as the encryption key, setting this to same was not an issue.
9. Started webserver for Host 1 and logged into AM as amadmin.
10. Added Host 2 FQDN in DNS Aliases / Realms
11. Added http://HOST2_FQDN:80 in the Platform server (instance) list.
12. Started Host 2 webserver. Logged in AM on Host 2, things worked fine.
At this stage, note the following:
a) Host 1:
AMConfig.properties file has
com.iplanet.am.directory.host=host1_FQDN
and
com.iplanet.am.directory.port=389
serverconfig.xml has:
<Server name="Server1" host="host1_FQDN" port="389" type="SIMPLE" />
b) Host 2:
AMConfig.properties file has
com.iplanet.am.directory.host=host2_FQDN
and
com.iplanet.am.directory.port=389
serverconfig.xml has:
<Server name="Server1" host="host2_FQDN" port="389" type="SIMPLE" />
c) If one logs into AM, and checks LDAP servers for LDAP / Policy Configuration / Membership etc services, they all contain Host2_FQDN:389 (which makes sense, since replica 2 was initialized from 1)
Returning back to the configuations:
13. On Host 1, login into the Admin server console of the Directory server. Navigate to the DPS, and confgure the following:
a) Network Group
b) LDAP servers
c) Load Balancing
d) Change Group
e) Action on-bind
f) Allow all actions (permit modification / deletion etc.).
g) any other configuations required - Am willing to give detailed steps if someone needs them to help me / themselves! :)
So now, we have DPS configured and running on Host1:489, and distributing load to DS1 and DS2 on a 50:50 basis.
14. Now, log into AM on Host 1, and instead of Host1_fqdn:389 (for DS) in the following places, specify Host1_fqdn:489 (for the DPS)--
LDAP Authentication
MSISDN server
Membership Service
Policy configuation.
Verified that this propagated to the Policy Configuration service and the LDAP authentication service that are already registered with the default organization.
15. Log out of AM. Following the documentation, modify directory.host and directory.port in AMConfig.properties to point to Host 1_FQDN and 489 respectively. Make this change in AMConfig.properties of both Host 1 as well as 2.
16. Edit serverconfig.xml on both hosts, and instead of they pointing to their local directory servers, point both to host1_FQDN:489
17. When you start the webserver, it will refuse to start. Will spew errors such as:
[https-host1_FQDN]: Sun ONE Web Server 6.1SP5 B06/23/2005 17:36
[https-host1_FQDN]: info: CORE3016: daemon is running as super-user
[https-host1_FQDN]: info: CORE5076: Using [Java HotSpot(TM) Server VM, Version 1.5.0_04] from [Sun Microsystems Inc.]
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amserver]
[https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [ampassword]
[https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amcommon]
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amconsole]
[https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [search]
[https-host1_FQDN]: warning: CORE3283: stderr: netscape.ldap.LDAPException: error result (32); matchedDN = dc=sun,dc=com; No such object (DN changed)
[https-host1_FQDN]: warning: CORE3283: stderr: Got LDAPServiceException code=-1
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getConnection(DSConfigMgr.java:357)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewFailoverConnection(DSConfigMgr.java:314)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewConnection(DSConfigMgr.java:253)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewProxyConnection(DSConfigMgr.java:184)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewProxyConnection(DSConfigMgr.java:194)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.initLdapPool(DataLayer.java:1248)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.(DataLayer.java:190)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.getInstance(DataLayer.java:215)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.getInstance(DataLayer.java:246)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ldap.SMSLdapObject.initialize(SMSLdapObject.java:156)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ldap.SMSLdapObject.(SMSLdapObject.java:124)
[https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
[https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
[https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
[https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
[https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.Class.newInstance0(Class.java:350)
[https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.Class.newInstance(Class.java:303)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.SMSEntry.(SMSEntry.java:216)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ServiceSchemaManager.(ServiceSchemaManager.java:67)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.am.util.AMClientDetector.getServiceSchemaManager(AMClientDetector.java:219)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.am.util.AMClientDetector.(AMClientDetector.java:94)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.mobile.filter.AMLController.init(AMLController.java:85)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:262)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:322)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.(ApplicationFilterConfig.java:120)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:3271)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3747)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
[https-host1_FQDN]: failure: WebModule[amserver]: WEB2783: Servlet /amserver threw load() exception
[https-host1_FQDN]: javax.servlet.ServletException: WEB2778: Servlet.init() for servlet LoginLogoutMapping threw exception
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:949)
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:813)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3478)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3760)
[https-host1_FQDN]: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
[https-host1_FQDN]: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
[https-host1_FQDN]: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
[https-host1_FQDN]: ----- Root Cause -----
[https-host1_FQDN]: java.lang.NullPointerException
[https-host1_FQDN]: at com.sun.identity.authentication.UI.LoginLogoutMapping.init(LoginLogoutMapping.java:71)
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:921)
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:813)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3478)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3760)
[https-host1_FQDN]: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
[https-host1_FQDN]: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
[https-host1_FQDN]: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
[https-host1_FQDN]:
[https-host1_FQDN]: info: HTTP3072: [LS ls1] http://host1_FQDN:58080 [i]ready to accept requests
[https-host1_FQDN]: startup: server started successfully
Success!
The server https-host1_FQDN has started up.
The server infact, didn't start up (nothing even listening on 58080).
However, if AMConfig.properties is left as it originally was, and only serverconfig.xml files were changed as mentioned above, web servers started fine, and things worked all okay. (Alright, except for some glitches when viewed in /amconsole. If /amserver/console is accessed, all is good. Can this mean that all is still not well? I am not sure).
So far so good. Now comes the sad part. When the same is done on Solaris 9, things dont work. You continue to get the above error, OR the following error, and the web server will refuse to start:
Differences in Solaris and Windows are as follows:
1. Windows hosts have 1 IP and hostname. Solaris hosts have 3 IPs and hostnames (for DS, DPS, and webserver).
No other difference from an architectural perspective.
Any help / insight on why the above is not working (and why the hell does the documentation seem so sketchy / insecure / incorrect).
Thanks a bunch!

Error when installing access manager

Hi im following this install steps:
http://wikis.sun.com/display/CommSuite/Sun+Java+Communications+Suite+6+on+a+Single+Host+(Linux)
i cannot install access manage from JES in my RH4
during installation i see the error in the instal log:
Java not found at ${JAVA_HOME}/bin/java|#]
[#|2008-09-09T18:56:26-05:00|SEVERE|JavaES|JavaESConfig|_versionID=1.0;_threadID=11;_SourceJavaFile=IdentityServLinuxConfigurator;_SourceMethodName=execConfigScipt();_JavaESMessageID=JavaES_ConfigIS24;_JavaESResourceBundle=EntSysLoggingResources;_JavaESArg1=2|Access Manager Configuration Failed ...2|#]
[#|2008-09-09T18:56:26-05:00|FINE|JavaES|JavaESConfig|_versionID=1.0;_threadID=11;_SourceJavaFile=IdentityServLinuxConfigurator;_SourceMethodName=execConfigScipt();_JavaESMessageID=JavaES_ConfigIS10;_JavaESResourceBundle=EntSysLoggingResources|Exiting Method|#]look at my java_home:
[root@xxx Linux_x86]# ${JAVA_HOME}/bin/java -version
java version "1.5.0_16"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_16-b02)
Java HotSpot(TM) Server VM (build 1.5.0_16-b02, mixed mode)
cd ${JAVA_HOME}/bin/
[root@xxx bin]# ls -la java
-rwxr-xr-x 1 root root 64280 May 28 04:48 javathanks for the help.

JavierGalindo wrote:
[root@xxx Linux_x86]# ${JAVA_HOME}/bin/java -version
java version "1.5.0_16"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_16-b02)
Java HotSpot(TM) Server VM (build 1.5.0_16-b02, mixed mode)
Your problem may indeed be due to JAVA_HOME pointing to a JRE install vs. the full JDK install which is provided by the JES installer. My own test installation which I based in the installation guide on doesn't have JAVA_HOME set e.g.
[root@server bin]# env | grep JAVA_HOME
[root@melkor bin]#Try un-setting the JAVA_HOME environment setting (e.g. unset JAVA_HOME) and reattempt the install.
Regards,
Shane.

Verizon Access Manager 7.0.8 and 10.6.3 results in fatal error -43

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