Verizon Botched my pre order!

Verizon screwed me out of my pre order! CSR promised it went through! NOT!!!

oh whatever. there's 500 "YAY GOT IT!! " posts, so why can't he have another one to complain. it's frustrating.

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Verizon Changed Our Pre-Order Date

Verizon CHANGED the pre-order date from our original 09/19 confirmation at checkout. Our email confirmation shows 10/07 WHY? What was the point in staying up to 3:AM? We could have went to Apple's site but chose Verizon because of the date of arrival. This is what happens when you're a customer for years.

Apparently, thousands
Sorry, that's not the point. It you're spending money on phone, AND renewing a contract for the umpteenth time, then we at least need answers. You don't pre-order an item , only to have the date changed without even a warning that this may occur. Whether it be a $20.00 or a $400 one.
We can also be quiet about it and accept whatever companies throw our way. No thanks.

Verizon Note 4 Pre-Order Thread

Please comment here if and when you recieve your notification email, as well as how the transaction goes in the store.
So far, it looks like the 23rd release date still stands, so emails should be coming in shortly.

This showed up just before 1:00 pm today:
"Dear Xxxxxxxx,
Your reserved order will be ready for pickup on Thursday, October 23, 2014 at"
I placed my pre-order on Saturday evening, October 11 for a black unit. They will hold it until Friday according to the email

Where to Pre-Order iPhone 5? Apple or Verizon? Verizon Plan?

Hi, so I plan to pre-order the iPhone 5 tomorrow morning, but I'm not sure where I should do this. I have Verizon, so should I preorder on their website, or Apple's (assuming the website is up and running)? I plan to do this around 6:30 am Central time, so about 4 hours in. Is this soon enough? I'd like to make sure I get it on the 21st.
Also, I'm part of a family plan that we've had on verizon. We have two iPhone 4's both with unlimited because we were allowed to keep it on those phones after they removed unlimited option. The other two phones in the plan are basic phones, and the iPhone 5 will only be replacing one of the basic phones right now. So will it make us change the plan right then and there during preorder from verizon or something? And when we do have to change to a share everything plan, is 6 gb data er month enough for 2 moderate/slightly-heavy data users, one moderate/low data user, and one non-data using basic phone?
Thanks in advance!
-Josh
(Both Verizon and Apple pre-orders I'm talking about are online.)

It is very simple. At the aforementioned time you point your browser to http://www.apple.com/store click the links on the store that are representative of the iPhone 5, choose your carrier, enter the requested information and follow the pages. Just like placing an order on most any e-commerce site.

IPhone 5S pre-order HELL!!

Verizon iPhone 5S PRE-ORDER HELL!! - They screwed up and dragged my situation out for 9 days!! At the end of it all I'm still missing an iPhone 5S. 9/20 @ midnight I ordered TWO iPhone 5S 16GB silver and received a order confirmation for BOTH phones and a confirmed ship by date of 9/24. NO notification of anything went wrong. 9/22 - I get a shipping notification from Verizon but only one mobile # is listed. I call Customer Care and rep just quickly and casually confirms that two phones shipped. 9/23 - I get an email saying they couldn't fulfill my order completely and that the remaining order will ship 9/30. I call Customer Care again to inquire about this and he the rep went out of his way (great guy) to confirm that two phones have shipped and that I have nothing to worry about. Said the message was generic and was mistakenly sent out. 9/25 - I receive package and find only ONE iphone!! I called Customer Care again and this time Adam helped me. After looking through things, he comes back saying he thinks the iPhone was taken out of the box before shipment, stolen!!! Had me send him all this information and said the Verizon investigation team is on it to "look" for the iphone. I asked if he could put a new order in and just exchange it for the "misplaced" iPhone. He said it was not necessary because he believes there is a iphone somewhere. 9/27- Adam leaves me a voice mail saying that it was all a misunderstanding and my iphone should ship 9/30 and he'll be on it. 9/29 - I help my wife activate her iPhone because she tried until 3am the night before with no help. While I'm on with Customer Care again she, Ida, asks how's my phone service in which I explain to her everything. She looks into it and says she sees no record of any order or tracking for an iPhone. Further says the reason one iPhone was placed on hold because a discount was applied to two devices and it could only be used for one. I told her that I've never been notified by Verizon that something went wrong until today. And this is after calling Customer Care numerous times. And NOW I find this out. She says she's going to look into it as there might be a small chance that there is an iPhone for me. She said she'll call back by 5pm and txted me her email address. 6:00pm comes and no callback. It also turns out the email address is bogus. I call Customer Care again and get another rep who looks into it and does a whole bunch more investigation. Finally she says there never was an order for my iphone and there will be no iphone shipping tomorrow. My only choice is to place a new order and I won't get it until 10/14!!! SERIOUSLY!!! ARGGGGGHHHHHHGGHGHHGG!!! Expletives galore!!! Talked to the manager Brandon and asked if they can do something for me to compensate me for all this crap I went through. I've been with Verizon for like 15 years. He kept on saying "I understand ..blah..blah.. BUT there's nothing we can do" over and over again. So I said Verizon made a mistake, detected this mistake but didn't notify the customer of this mistake, Customer Care couldn't figure it out until today, and that I'm out of luck? Does he REALLY understand? If I had known all this I could have walked to a store on 9/20 and gotten a iphone. Pre-ordering was suppose to be a convenience provided, right? And I waited because I was led to believe that some iPhone existed.. dragged along for a ride only to find out there was no iphone. And after all this, I get nothing but "I understand.... But there's nothing we can do..." So yes people Verizon stinks!!! They do not hold themselves accountable for their mistakes and expects the customer to just take it. I'll have to admit that not all customer service reps are bad (Ty, Adam, and the very last girl who helped me you guys were awesome!! Ida you could have made this list until you decided not to call me back and gave me a bogus email). Customer Care is a mixed bag and have not real authority to help you. Verizon is about to lose yet another loyal customer and his family soon. There should be some class action lawsuit for all the iphone 5s issues. Promises/Contracts made but Verizon completely failed to keep. They just jerk us along for a ride, dangling that ship date that keeps moving around.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

"Customer Care is a mixed bag and have not real authority to help you." I worked for Verizon before it was Verizon, for several years. I think that you are entirely correct in your assessment of customer care. Reps really can't do much at all. I believe that the key function of reps is 1. hand holding and 2. punching bag. The goal is to get the customer believe that they actually DID something, and got some result! After all the talking, the customer starts to believe that something actually happened to resolved the situation. At least they spoke to SOMEONE! Picture this: the rep is on the computer, wearing a headset, and the calls are coming at them non-stop, and you have 3 minutes to convince this person that you actually helped them! But in the end, as you said, nothing happened! It is the sad truth of cs.
I am curious to see if the Moderator leaves this post on the board.

LA Time article that may shed some light on pre orders

http://latimesblogs.latimes.com/technology/2011/01/verizon-iphone-4-pre-order-to-start-feb-3-att-iphone-trade-ins-accepted.html
The article states that pre orders are ONLY accepted through verizon.com
Also, states the shipping methods once you pre order.

This may be a dumb question but I have to know if they are sending it two day shipping will they ship it out that Thursday afternoon like moat places and we receive it Sat or am I wrong because I sending it to my house but im in college and I was trying to figure out will I be able to get it the weekend I'm home

Pre-order at retail price - online rep confirmed

You must have an upgrade in order to purchase the phone at all on pre-order day. There were several conflicting reports so I seriously suggest Verizon update the FAQs with this information.

That is a bit ridiculous. The way they've been advertising it is that ANY existing Verizon customer can pre-order. I'm ineligible for upgrade but willing to spend the $750 to get one of the devices.
Hopefully there will be more clarification on this soon. Because they already have some customers a little ticked off since they aren't doing early upgrades for it - this will cause an all out riot if they don't allow full retail pre-orders.

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

Pre-order question for iPhone5/Verizon

I have a quick question...
My wife and son currently have the iPhone4 with AT&T and they are now out of contract. I'm currently on Verizon. I want to change their carrier and pre-order the iPhone5 for both of them from Verizon. I want to add those lines to my existing Verizon account and transfer their numbers as well. Would I be able to do this through this through the Apple Store's web-pre-order system? (or possibly Verizon's?) or will I have to speak with someone about doing this?
Thank you so much in advance

Here's what AT&T had to say about new customers when the 3GS was launched. I'd guess the same applies to iphone 4:
http://www.att.com/wireless/iphone/en/iReady_checklist.pdf

Verizon iPhone pre-order!!

Dear, Verizon
the suspense is killing me LOL I can't wait for the Verizon iPhone is there any way you could make the pre-order date earlier?? I would feel so much better and be able to relax if I knew my pre-order was in already and just wait for the shipment confirmation. Just a though thanks.

just a few more days till we have details friend!
Dont worry though. they are doing this a lot differently than they previously did in the past.
Take the droid x, first come first serve on....150,000 units...debacle
Iphone will have several million available on launch. if it was anything like att, pre orders will sell out in about 16 hours and feb 10th, you will have to wait in line but it will take 2-3 days to sell out then.
If you cant get a iphone on the 3rd, i suggest hitting up a verizon corp store that is in a small town and get their midnight, they will open at 7am for the iphone.
best of luck

Pre-ordering on Verizon

I am a verizon customer and I plan on pre-ordering it, but my question (and it may be a dumb one) is when I will have to actually pay for it. Do I pay when I pre-order and it ships to me, or do I pre-order and have to go into the store and pay when I get it?
Thanks for any help.

From the Verizon FAQ'S:
iPhone 4 will be available for pre-order to Verizon Wireless customers only, on a “first come, first serve” basis via VerizonWireless.com, on or around February 3rd 2011 – details to be confirmed a week prior by Verizon Wireless.
Notice this:
details to be confirmed a week prior by Verizon Wireless.

Where will it ship to when pre-ordering my house or nearest Verizon Wireless Store?

Where will it ship when pre-ordered? Does this depend if you order through Apple or if you order through your carrier like Verizon or AT&T?

Do you want it faster, or are you worried about it sitting on your porch?
If you are worried about theft, use the tracking number to see if they require a signature or will leave it unattended.

Black Verizon iPhone 4S 32GB Pre Order MASSACRE!

I was the First person online on October 7th and pre ordered a Verizon iPhone 4S 32GB in black - And i still have not recieved it! To everyone who says "Best Buy only gets what Apple sends them" that is complete BS - Best Buy is a Billion dollar corporation, THEY NEED TO KEEP UP WITH THEIR OWN INVENTORY NOT APPLE - if you are accepting pre orders and taking $50 from people as an advance and you see that in a certain store 10 people pre ordered 10 Verizon 32GB iPhone 4S in Black - YOU MAKE SURE YOU GET 10 VERIZON 32GB IPHONE 4S IN BLACK! Its not rocket science - Verizon had no problems having them in stock, I dont think Best Buy did either, THEY MESSED UP! Were not talking a mom and pop cell phonr store, were talking about one of Apples LARGEST RETAILERS, Apple still has EVERY PHONE IN STOCK so they obv had enough to give to best buy - only reason i dont go to Apple is because im using their buyback program - But I will NEVER AGAIN! Thank you Best Buy for saving us from future headaches we have all learned our lesson

Ok, here's my timeline:
I also ordered on the 8th (16GB White) at around 8PM... received confirmation email shortly... received the fake cancellation email on the 17th.. called CSR twice and they made sure that my order is in good standing and that it says it will ship on the 21st...check order status online on the 19th at around 10am, pre-order # now changed to order #, but without tracking info yet... received email this morning at 3:45am with the shipping information...FedEx tracking provided, says my phone will arrive by 3PM tomorrow. Now refreshing the FedEx site every hour to see if the package has been picked up at the warehouse....
Can't wait!
Edit: Fedex tracking now says the package has been picked up at Memphis, TN.

Pre order online to pick up in local Verizon Store

I pre ordered the iPhone 6plus and my expected ship date isn't until 24OCT. Is there any way i can pick one up at a local Verizon store that already have them??

I understand how eager you are leviiaj. You can certainly purchase it at a store if there's stock available, but this can't be guaranteed. In addition, you would need to cancel the pre-order placed online before you can upgrade at a store.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Verizon Botched my pre order!

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