Verizon can't do anything else?? for those that were hacked!!

Last week I received a email from what I thought was my "my verizon online" saying I got 20% off. I didn't think anything of it and I proceeded to log on and enter my account password and that was that. I really didnt think anything of it. Days later my phone was working fine all day long until I try to make a phone call and my service is suspended. I call customer service she proceeds to tell me she cant help me...I need to speak to the fraud department. I was on hold for way over a hour and chatting with a different rep online at the same time. Finally I had a family member come over so I used their phone, hung up mine and proceeded to call the fraud dept. and what do ya know I get through immediately! She proceeded to tell me my account got hacked and they were making numerous international calls on my account. They fixed everything. Restored my service but my frustration is that I live in GA were there is a current State of Emergency due to the ice storm and that was my only phone. For them to just suspend my service without so much as a warning is unacceptable!! What if this happened 2 weeks ago when I was stuck in traffic for 9 hours because of the Atlanta storm!! Then I had to go ahead and re-enroll in online billing ect. Just extra stuff I did not expect to have to deal with today! I read numerous blogs about this occurring to several others as well and it is just a shame that Verizon does not even have the respect for their customers to send out e-mails or anything just alerting customers that this type of thing happens (hacking emails and text messages). I'm very uneasy about even continuing service with Verizon. I am considering cancelling my service. Such a shame!! After all of that,.......venting to customer service after it was all said and done all I got was a "I'm sorry". I don't expect Verizon to roll out a red carpet and give me free service for a year but some type of compensation would be commendable on their behalf.

First of all, Verizon doesn't always know when there is something like this happening (mostly because they happen frequently), and they also cannot babysit every account...not to mention the fact that Verizon has no idea what you got in an email.
Second, whenever you get an email like that, if it is for a "bill discount" or it's a request to update credit card info, hover your cursor over the email address or the link the the fake Verizon site. If it doesn't have the words "Verizon Wireless" in the address, do NOT click it. I have gotten these too, and Verizon will never request payment or account information such as account number,  passwords, etc. When in doubt, call.

Similar Messages

  • Can i use anything else to sync my ipod?

    i keep having the message that my ipod cannot be updated as there is a missing file. I've followed the guide on here and have reinstalled it etc and followed advice on here, but it still doesn't work.
    I'm sick of i-tunes, can I use anything else to put songs on my ipod? I know that media player doesn't recognise ipods, but is there something else I can download to put songs on.
    This is really frustrating me, and I'm thinking of taking my ipod back, have only had it 3 days, but if I can't put anything on it there's no point in me having one.

    You could have a look at Anapod, XPlay or EphPod:
    Anapod Explorer
    XPlay 2
    EphPod
    These programs will all let you manage an iPod however there are a couple of things that they won't do:
    a) You won't be able to update the firmware on your iPod if a new version comes along. The iPod software updater is integrated into iTunes 7
    b) If purchasing iTunes Music is something you wanted to do you won't be able to buy from the iTunes Music store.

  • DynamicLink Media Server is not available. I can't open any video file in Photoshop CC and when it does, Photoshop freezers and I can't do anything else. I'm using OS X 10.9.4-3.1 GHz Intel-16 GB DDR3. Any help please?

    DynamicLink Media Server is not available. I can't open any video file in Photoshop CC and when it does, Photoshop freezers and I can't do anything else. I'm using OS X 10.9.4-3.1 GHz Intel-16 GB DDR3. Any help please?

    Indicas que no puedes abrir ningun archivo de video, se supone que has probado varios formatos, mp4, mov,..
    Has actualizado el OSX a 10.9 ?, funcionaba antes? La versión de Photoshop es la CC, no la CC 2014?
    En el menú de Ayuda>Actualizaciones, cual es el resultado, dice que esta al día?
    Tienes abiertas otras aplicaciones?
    Prueba a cerrar todo, espera media minuto y abre Photoshop a ver que ocurre.
    (Estas utilizando un MacBook Pro?)

  • My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. Help!

    My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. I don't know what to do. There is some sort of glitch happening and it's really affecting my iPad. I've tried letting it download but before it completes, it says it is unable to complete process and asks me to try again. I am on a limited interest data plan and can't afford these downloads to continue. What can I do?

    Have you tried deleting the App within the Settings menu (rather than from the Home Screen)?
    Settings>General>Usage>
    From the Apps list, find the App (press "Show all Apps" if the app is not in the immediately shown list), tap on the app you wish to delete, then tap "Delete App"

  • Ipad keeps requesting outlook password, trying cancel but still in cycle - can not do anything else.  NOTE - recently change email password on PC

    ipad keeps requesting outlook password, trying cancel but still in cycle - can not do anything else.  NOTE - recently change email password on PC

    Try a reboot:
    To reboot your iPad, hold down the sleep/wake button and the home button simultaneously until the screen goes black and the Apple logo appears. If, during this process, a slider appears on the screen to power it off, ignore it and keep holding the buttons down.
    Rebooting your iPad can solve a lot of problems. Once you do that, go into Settings > Mail, Contacts, Calendars and make sure the correct, new password is entered in that account.

  • I am using iPhoto 11 and my library has 736.5mb on disk. I have problems with iPhoto stalling and needing to force quit. I have rebuilt my library. Can you suggest anything else?

    I am using iPhoto 11 and my library has 736.5mb on disk. I have problems with iPhoto stalling and needing to force quit. I have rebuilt my library. Can you suggest anything else? Thanks, Rose

    Make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:
    1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
         User/Home()/Library/ Preferences folder.
    2 - delete iPhoto's cache file, Cache.db, that is located in your
         User/Home()/Library/Caches/com.apple.iPhoto folder. 
    Click to view full size
    3 - launch iPhoto and try again.
    NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto.  You'll also have to reset the iPhoto's various preferences.
    NOTE 2:  In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
    If that does'nt help log into another user account on your Mac and try iPhoto from there. 

  • I tried to update my ipad3..now I have the dreaded red bleeping screen of death... it is literaly bleeping on and off. I can't turn the ipad off and I can't do anything else either. Any thoughts?

    it is literaly bleeping on and off. I can't turn the ipad off and I can't do anything else either. Any thoughts?
    I plugged it into my laptop and it still doesn't do anything but blip red.
    I knew I should have waited to up date it until I got back. everytime i try to update one of my ipads, something goes wrong.....
    I really need my ipad back as I am going on a trip tomorrow morning and need my gps map on there.

    I held down the sleep and home key to shut down the ipad.... it's restarting...hopefully this will work!

  • When will the stores have business workshops after the 5pm timeframe, for those that work can go to them?

    When will apple stores have business/productivity workshops after the 5pm time weekdays for those that work?

    You would need to talk to the store managers about that; we're just fellow users here. I would guess that they schedule workshops during the day when traffic is lighter so as to not impact and be impacted by evening retail traffice.
    Regards.

  • Tool icons, navigation, elements need to be larger for those that want it

    I have read through many forums from May 2012 right up through the current ones about this issue. There are a lot of Photoshop users who are complaining about the size of tool icons and other elements as being way too small. Then there are others who defend the size of Photoshop and some who say the icons haven't really changed. Finally, there are some who say Adobe will not do anything about this.
    Let me offer a perspective as a 15 year user of Photoshop and other Adobe products. Under the earlier versions of CS, Photoshop would follow the Windows sizing instructions inputed by the user. So if we wanted everything to be large and 150% of normal size, Photoshop would follow those instructions regardless of the monitors resolution. In CC especially, it appears Adobe has abandoned any connection in its software to what the user has defined in Windows about sizing. This isn't so much about the actual size as defined in Adobe's code but how those sizes vary or don't vary based on Windows settings.
    This is no minor matter. We are now working on a high resoltuion, 23" Apple Cinema Monitor at top resolution. We do that to get maximam clarity. At the same time, we know that we cannot possibly use any software that looks as small as it would in that resoltuion without adjustment. So we turn around and crank Windows up to maximum oversize in every setting that exist. The result is that desktop icons show at the size we want and other major software also shows at the size we want. The best example is Cubase which is a professional digital audio workstation. Cubase is to muisic what Photoshop is to images. Both highly professional tools. The difference is that even in high resolution, Cubase defers to the Windows sizing. All the icons, menus, navigation bar, track workspace and more are very large just like the icons on our desktop.
    This means that we know it is possible and not difficult for all software to follow the Windows settings inspite of the native resolutlion. So far Adobe has chosen not to do this. Below is a screen shot of PS CC on our monitor (actually 2 monitors with Apple Cinema on the left where PS is). Unlike all the screen shots that have been shown by others during the last 18 months, we made sure that our desktop icons could be clearly seen as well. Notice the size difference between PS icons, navigation and elements versus our desktop icons. Cubase looks like our desktop icons. So why can't PS?
    It is our recommendation that Adobe do the following immediately. You can't ignore 18 months or more of complaints from a large number of users without addressing the problem. The world has gone to high resolution monitors but for many of us, we need the size of software to be larger than the native resolution we are using. It's not a matter of dropping the resolution. That is not desirable and not necessary based on our actual experience. That produces other types of problems with lack of clarity that don't work. Try to select a single strand of a sound wave when there are one hundred a second in low resolution. We need the resolution but we also need the software to show larger for those that want it. For those that don't, you may be happy but why should everyone else be unhappy or unable to use the new software.
    1. Provide a yes/no option to allow Adobe CC to follow the Windows sizing settings inspite of monitor resolution. Those that don't want to do this can leave it no. Those that want it can turn it on and make the entire program look bigger.
    2. Provide internal CC settings to increase the size of any and all visual workspace elements and tools on a percentage basis for maximum flexibility. There may be good reasons why some people don't want to change their Windows sizing but do want to increase the visual size of CC programs.
    Frankly, this is not rocket science and I'm amazed Adobe didn't jump on solutions after the 2012 forum discussions. To hear from people that nothing is gong to be done is scary for the user and should be scary for Adobe since it could result in losing customers and sales. Let's make this program work for all users on all resolution monitors in the way they need it to work. Other major software companies have done this. Why is Adobe the odd company out on this.

    Thanks for your thoughtful answer. I do appreciate the issues here.
    I'm aware of the problems in how applications work in an OS when that OS keeps changing (too much?!). Yes, this could be very consuming from a resource perspective and could take some time.
    That's why my second recommendation addresses this problem without having to worry about the OS. It is not a huge resource or time issue for Adobe to provide internal sizing controls for all aspects of its software that have nothing to do with the OS or the resolution of monitor. We've had that sizing control for how big the file we are working with shows on the screen since Photoshop 1.0. I am aware of applications that added such sizing controls over 10 years ago and one of them over 15 years ago. This isn't new.
    So let's put aside the disucssion about the OS and just focus on a way to define how big the entire PS program shows including all tools, elements and navigation on a percentage basis. Just an addition to the internal Preferences of the program itself. If I want PS to show at 200% or 300% of it's standard size, let me do it
    The time and resources to add this to the program are not huge. Further, since this issue has been discussed for a long time, it should have been much higher on the priority list. If I was running product development, I would have made this a mandatory part of the introduction of CC. The number of complaints are simply too high to ignore this or say that it's going to take time. That tells me it's not a high enough priority on the development list.
    Let's remember that for every person who does complain on these forums, there are a hundred or more that don't but are experiencing the same thing. The small size of PS tools, icons, elements and text is simply unacceptable to too many users for it to have gone on unaddressed this long.

  • All my bookmarks, except those that were loaded on my iPad have disappeared and I can't add new ones

    All my bookmarks, except those that were loaded on my iPad have disappeared and I can't add any new ones.

    Try a reset:
    Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

  • Can you build a battery for iphone that will last till the end of the day?

    Can you build a battery for iphone that will last till the end of the day?

    No, I can't. I've never taken any classes in either electrical or chemical engineering.
    While you're looking for someone who can, you may want to try searching the forums for the many other threads that give tips on extending your battery life (things like turning off Background Refresh). You may also want to look at battery cases such as those made by Mophie.
    Best of luck.

  • Can i change the genre for songs that i have in another playlist without me having to make duplicates of the song

    can i change the genre for songs that i have in another playlist without me having to make duplicates of the song for example have a songs in my playlist rock genre but in my mom playlist she made it custom for workout

    ryane84:
    Is there any reason why you keep creating new threads about the same subject?
    If you stick to one thread, perhaps you may find a solution. ed2345 is the fourth person to offer help, and yet you respond each time by creating a new thread instead of explaining (in the first thread) why the previous solution hasn't worked for you.
    But why exactly are you concerned about the genre anyway? A song can be in as many playlists as you wish, it has nothing to do with genre, unless you are creating Smart Playlists that use Genre as a rule of the list. If so, you have already been offered two solutions:
    create a second copy of the song and edit that second copy to the second Genre.
    use Grouping to cause the only copy of the song to be added to two separate Playlists.
    By the way, creating new threads and thereby ignoring those who have offered help in existing threads is impolite.

  • My iPod 5th gen. doesn't have a back camera. Can I trade it in for one that does have a back camera? If I can, can I keep all my pictures and have them switched over to the other one?

    My iPod 5th gen. doesn't have a back camera. Can I trade it in for one that does have a back camera? If I can, can I keep all my pictures and have them switched over to the other one?

    If you purchased it from Apple within the last 14 days then you can return it for a full refund. otherwise no. If you purchased it elsewhere you have to check with them.
    Do this to transfer info
    iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

  • HT3737 I have an old apple desktop that needs an OS. Where can I get an OS for this that mac?

    I have an old apple desktop that needs an OS. Where can I get an OS for this that mac?

    What type on machine is it?

  • Can you make a app for texting that dont need wifi for iPod touch

    Can you make a app for texting that dont need wifi for iPod touch

    I don't think that even possible without any kind of connection

Maybe you are looking for