Verizon canceled my home phone by mistake and are clueless

Verizon is the most frustrating organization I think that I have ever had to deal with.
They canceled my home phone service because of a transpositon error. It took a long time to get them to admit that!!  My wife is sick with cancer and her doctors can not get a hold of her. Verizon knows this and still will not fix their mistake. I can never get a hold of the same person.
I have now spent over 12 hours on my own cell phone and can not get any progress. I am so frustrated -- maybe it is time to walk away!!
A medical emergency is not enough to get them to fix their mistake.
UNBELIEVABLE

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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