VERIZON CHANGED HIGH SPEED DSL AT CENTRAL OFFICE AFTER I HAD 7.840 MBPS FOR MORE THAN 10 MONTHS!!!

ALL OF THE SUDDEN VERIZON DECIDES IN LATE APRIL THAT I SHOULD HAVE 7.1 MBPS INSTEAD OF THE 7.840 MBPS I HAVE BEEN HAVING FOR MORE THAN 10 MONTHS. AS A MATTER OF FACT, AFTER A LOT OF DISCONNECTIONS SUFFERED IN MARCH/APRIL 2012 BECAUSE VERIZON WAS DOING SOMETHING IN THEIR CENTRAL OFFICE WITHOUT TELLING TO THEIR CUSTOMERS, AND HAVING TO REPLACE ALL OF THE DSL FILTERS, AND TWO MODEMS... I GOT THE D-LINK WORKING AT 7.840 MBPS. AS A MATTER OF FACT, VERIZON TECHNICIAN CAME TO MY HOME AND WE DID INSTALL THE NEW MODEM AT THAT VERY SPEED, WHICH WAS AGREED MORE THAN 1 YEAR AGO AFTER DOING A LOT OF TESTING TO ENSURE THE STABILITY IN THE CONNECTION. ALL OF THE SUDDEN, AFTER THE 20-DAY HONEYMOON WITH MY NEW MODEM, I NOTICED THAT MY SPEED WAS NOT THE SAME, AND FOUND OUT THAT THE IP WAS CHANGED AND THE SPEED SETTING DROPPED TO 7.1 MBPS. NOW VERIZON CLAIMS THAT MY CONTRACT WAS FOR A MAXIMUM OF 7.1 MBPS WHICH IS NOT TRUE BECAUSE I WAS IN THE 7-15 MBPS RANGE!!! AS A MATTER OF FACT I COULD GO EVEN OVER 8 MBPS BUT BECAUSE OF MY LOCATION, RELATIVELY FAR AWAY FROM THE CENTRAL OFFICE AND AFTER A LOT OF TESTING, 7.840 MBPS WAS THE MOST CONVENIENT SPEED. VERIZON CHANGES THEIR POLICIES NOT NOTIFYING THE CUSTOMERS, THEY DO WORK INTERRUPTING THE SERVICE WITHOUT NOTIFYING. I AM GOING TO WAIT AND SEE WHAT THEY DO IN THIS CASE. IF THIS IS NOT SOLVED PROPERLY... GOOD BYE VERIZON, AND HELLO TIME WARNER CABLE!!! SO, VERIZON BE PREPARED TO LOSE ANOTHER LOYAL CUSTOMER FOR MORE THAN 9 YEARS!!! THAT IS THE PROBLEM WITH VERIZON, THEY ARE SO DEDICATED TO GET NEW CUSTOMERS THAT FORGET ABOUT THEIR OLD LOYAL ONES... UNFORTUNATELY, THERE ARE CONSEQUENCES... AND THOSE ARE THAT YOU WILL LOSE THE OLD ONES SOON BECAUSE YOUR LACK OF CARE ABOUT THEM!!! ONCE YOU ARE HOOKED WITH VERIZON, THEY THINK THEY GOTCHA FOREVER... LET'S WAIT AND SEE...

Believe or not... That 20% does make a difference... In one of my games, I used to have 5.3 secs of response time, now it does not lower from 7.8. By the way, even my PC worked faster  when I had that little higher speed... I know the changes were done without my knowledge because for a period of 2 weeks I got lot of unstability in my connection that I never got for years before... After 20 days with the first IP assigned to the new modem, the speed dropped like Verizon was running a program to levelize such an speed.
At the end, what really bothers me, is that the 7.840 Mbps was a speed agreed with Verizon, their technicians, their supervisors at the CO, and it was fully documented, and all of the sudden because an "internal change in their policies" that agreement was broken... I am currently making arrangements to have FIOS installed at home, subject to an scouting visit from Verizon to evaluate the feasibility of its installation according to my internal wiring limitations. I have to give them a try... No doubt that it would me cheaper and much faster than the high speed enhanced internet connection that I currently have. Let's wait and see...
Thank you for your interest in my case and observations made too.

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