Verizon charges its Customers for its billing errors and will not credit 100%. Why?

Verizon disconnected phones in error (I have 6) and will only credit 50% of the reconnection fee.  This is after the original representative acknowledged the error and issued a credit (but only for the primary line).  In the scheme of things, not much money.....but it ****** me off.  Wonder how many times they get away with this.......

Verizon uses their system.
Apple uses their own. You paid an exhobant amount for your iPhone which included visual voicemail. That is the difference.

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