Verizon Cloud Forum Access

I get this message when I click on the Verizon Cloud link in the forum (Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.). Is this private forum? I'm looking on how to get my backup messages from my Verizon Cloud account back to my phone. I've done a restore which is states that it completes, but when I open messages on my phone they are not there. Any help would be greatly appreciated.
Thanks,
Gregg

Ah! It is in the Carousel. Which means that it is broken. The Community Management or admin_moderator will need to fix it. Was there any discussions in that space?

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Verizon Cloud Photo backup

I installed Verizon Cloud yesterday and it is only seeing photos that I saved to my phone from texts or facebook. How can I get it to see the photos I've taken with my phone?

Lets ensure Verizon Cloud and your iPhone 4s properly sync your photos. Did you provide consent for Verizon Cloud to access your Photos? Does Verizon Cloud advise that syncing is up to date?
YosefT_VZW
Follow us on Twitter @VZWSupport

Anyone having issues getting access to their Verizon CLOUD???

HELP!!!!! In attempt to "back up my contacts" or ANYTHING CLOUD i get this message
Verizon Cloud Access Restricted
Sorry for the inconvenience, but employee use of the Verizon Cloud web portal is blocked in accordance with the Verizon Wireless Information Security Policy.
If you wish to access the Verizon Cloud portal, please do so from a personal computer using another method to access the Internet (e.g., using a home computer with your home Internet connection).
Please do not request access to Verizon Cloud via the ACSR process, which does not provide for exceptions to the above blocking policy.
If you would like more information on Verizon Cloud services, visit InfoManager>Products/Svcs>Media Center>Verizon Cloud
Anyone else getting this?
If so, how do we get out of this? and into the clouds?

Bshaffner,
We’re always here for you and want you to be confident of that. I apologize if the answer to your question on Forums was not available to answer immediately. However, I am pleased to say we have immediate help on our chat or by calling 800-922-0204; both can assist you with any troubleshooting help you might need. Here’s a link to Contact Us, http://vz.to/19AfoJp
All you have to do is scroll to section titled “ Want to Talk to Someone”, and select the channel you want to use.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Can't access my Verizon Cloud content.

I'm trying to access my Verizon Cloud on my account and every time I click on it all it does is show a loading icon spinning until it finally times out. I've tried through firefox, chrome and explorer but still all the same thing. I have allowed all the pop up blockers to go through but still same loading icon still shows up and never goes away and can't access my content.

Yes, for the user id I enter my phone number then of course get directed to enter my password.
And yes I have cleared cache and cookies and even tried logging in on my work computer at work and still have the same thing. After I click on the "Manage Media" for Verizon cloud it sends me to the page and I can see on the left the boxes to select photos, contacts, documents, etc.. And I can see the top selections too but again all it does is show the spinning loading icon. It seems that when the interface was changed or updated that's when I have started having these problems because before it all loaded up just fine within a few seconds and looked different then what it does now. I was able to get on just fine 4-5 months ago and for the past month when I've been trying to get on I've been having this issue but thought there was just a bug and I would try it the next few days and still the same issue.

Verizon Cloud Access Restricted

This morning I tried to access my photos through Manage & Store Media so that I could download them to my own computer. Although all of my photos were listed, I couldn't see the images. I logged out, and logged back into my account thinking that maybe my browser needed to refresh. Now, anytime I try to access "Manage & Store Media", I get this error page that says "Verizon Cloud Access Restricted". It goes on to say:
Sorry for the inconvenience, but employee use of the Verizon Cloud web portal is blocked in accordance with the Verizon Wireless Information Security Policy.
If you wish to access the Verizon Cloud portal, please do so from a personal computer using another method to access the Internet (e.g., using a home computer with your home Internet connection).
Please do not request access to Verizon Cloud via the ACSR process, which does not provide for exceptions to the above blocking policy.
If you would like more information on Verizon Cloud services, visit InfoManager>Products/Svcs>Media Center>Verizon Cloud
I'm on my personal computer in my house. I don't understand how I continue to get this message, especially since it worked once this morning. Any thoughts on how to fix this? I've tried using Chrome and Firefox, and I've disconnected and reconnected to my wireless router.

Same problem, I called tech support and they are researching the problem. Explained that the IP address was assigned a verizon employee restriction that essentially restricts verizon employees with account access privileges from viewing personal content that we store in the cloud, ie: basically they can't view our files/pics. They have no idea how this has happened but shows that the restriction happened sometime around 11 am today. CALL THEM ASAP. 1-866-406-5154 and option 3

Verizon Cloud App Fraud

April 10, 2015
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Re: Poor Customer service and App Fraud
Dear Concerned,
I have enjoyed years of excellent services from Verizon. I am a business owner and Verizon has always dealt professionally. Accordingly, I wish to preserve our business relationship by pointing out a disturbing event. I installed Verizon Cloud on April 8 th, 2015. I was not aware that the program could update at will, and on April 10th it consumed 9 G of data within a few hours without my consent. I uninstalled the program. I then contacted James Williams and Michael Braun in order to resolve this issue. Despite 1 hour on the phone, neither could credit my account with more data and suggested I be happy with the plan I had. At that point, without my consent, Mr. Williams disconnected my account. I am a physician and over the 2 hours (6 pm to 8 pm) that I was without service, my patients were in jeapordy due to lack of access to their physician.
Sincerely,
Dr. Gerald Congdon

I am also concerned about the cancellation of your account without your knowledge, Dr. Congdon. This is not the type of behavior we want to be displayed by any of our associates. Although this is a community forum, I can't help but notice that you have this letter addressed to our Executive Relations team; was this letter sent to them already?
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon Cloud is a Mess

I have been using Verizon Cloud to back up my contacts, documents, and photos. I recently decided to delete some of my contacts from my backup. What a nightmare! First, when logging into My Verizon and trying to manage my contacts from the link provided, it automatically takes me to the Verizon Cloud website. Fine. After scrolling down and finding the "manage contacts on the web" link and clicking on it, I was simply returned to the Verizon Cloud website once again. Strike one. So I figured that I would download and install the desktop app from the Verizon Cloud website and give this a try. Well, I couldn't even log into my account since, upon logging it, I was asked to choose a Verizon Cloud plan and commit to a monthly fee - which is ridiculous given that I am on the Verizon More Everything Plan and get Verizon Cloud for free. Try as I might, every time I logged into the Verizon Cloud desktop app, I was asked to enroll for a Verizon Cloud plan before accessing my cloud account. Strike two. Since the Android app was my last choice, I decided to give this a try. Unfortunately, the app does not permit me to "manage" my contacts - I can view them, but I cannot delete any. So my contacts are stuck in my Verizon Cloud account without any way to manage them. Why would Verizon put a cloud system online that is fraught with problems? Didn't anyone test this system before making it available to the public? Needless to say, I'm no longer using Verizon Cloud.. Given all the bugs, I really don't feel safe handing my data over to Verizon.

Not sure why you're having the problems you did. I go verizonwireless.com/cloud and pick the link: My Verizon Online Sign In - Verizon Wireless that takes me directly to the web interface for the cloud. There I can edit and delete contacts. Try again and see what that link tells you. It looks like they updated the web interface so your problems may have gone away.
I don't use the PC app because with a web interface/phone interface, i don't need another PC app.

Cannot sign into creative cloud; cannot use creative cloud to access XI, want to use XI on more than one computer

Cannot sign into creative cloud from 2nd computer, if try to use activation code error message is "oops, already in use"; cannot use creative cloud to access XI, want to use XI on more than one computer

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup

Why am I unable to sign in to Verizon Cloud through the app?

I can access the Cloud only if I sign in to my Verizon account. When I attempt to launch the app from my desktop, I'm told that it can't sign in. This has been going on for a few days. I've uninstalled and reinstalled the app twice to no avail. I had my desktop set to sync from folders on my hard drive, but that also stopped occurring in the past week. I can go in to my Verizon account and manually move files to the Cloud, but the auto sync function should be doing that for me.

Let's get to the bottom of this Verizon Cloud issue gregoryoh4! First we want to ensure that your Verizon Cloud is communicating properly with your phone. What is your phone model and software version? In the mean time find great information on the Verizon Cloud at this link http://vz.to/14QbP0I
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Opting Our of Verizon Cloud

As I was having major connection problems, Verizon offered to let me trade my phone in on another. The replacement was a slightly different model, an Android HD. The new phone doesn't provide a better connection, but that's not the problem I wanted to discuss here today
When I plug the new phone into my computer in order to retrieve a photo, rather than popping up iPhoto as my old one did, it pops up a thing for Verizon Cloud, and the only options it offers me are to "Subscribe" or "Download" an app, when all that I really want to be able to do is retrieve the photos. On my old phone, plugging it into my computer would boot iPhoto but iPhoto would not import photos from the phone as it would any other device. Instead, I would have to retrieve them through a Finder window, copy them to the computer, then import them to iPhoto.
The new phone doesn't even show up in Finder, so I have no way to even access the photos in my phone, other than through Verizon Cloud or whatever it is that the app is supposed to do.
On my MacBook, I chose the "Subscribe" option and let Verizon backup all of my photos, video, and documents to Verizon Cloud. It took more than twenty-four hours to do that, then when I tried to access it, I was told that my username and password didn't match. Four different times, I had Verizon send me a temporary password, yet I still couldn't get in.
I went into Verizon's live online support chat. They texted me another password that didn't work. Then I tried to remove the program since, if I couldn't access it anyhow, there was little point in having my stuff there, and I had trouble removing the program from my MacBook. I went back to Verizon's online support chat, and got some guy who called himself Ross, who was no help whatsoever. When I asked for a supervisor, he refused to refer me to a supervisor, saying he didn't have access to a supervisor. Then he said he didn't work for Verizon, although there he was on Verizon's live online support chat. I'm sure that what he meant was that this was being outsourced, probably to some foreign country.
I was finally able to remove the thing from my computer, but I still can't access photos from my phone. I just tried it on my iMac and, again, the only options I have are to subscribe to Verizon Cloud or download the app, which apparently does the same thing. Verizon Cloud looked like it might be a good thing, but it would be silly of me to spend another twenty-four hours uploading stuff to Verizon Cloud only to refuse to let me access it.
I just want to be able to access the photos that are in my phone now. Verizon Cloud would be nice, but only if I could actually get to it after everything was uploaded there. Barring that, I want some way in which I can bypass all of that nonsense and simply be able to get to the photos that are there. Otherwise, the camera is of no use to me.
On my last phone, the one that was replaced, although iPhoto would pop up, it wouldn't import the photos. But I could manually click to the folder in the phone that stored the photos, copy them, and paste them to a folder on my computer, and access them that way. My computer doesn't seem to even know that the new phone is plugged in, other than to prompt me to subscribe to the damnable Verizon Cloud.

Hi judgedoug!
Let's get your messages backed up! Sorry you're having issues with this. Please try again and see if that works. You also have the option of Verizon Messages http://vz.to/1weyUqh You also have the option of checking the Play Store for applications that back up your messages.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Help needed for photos deleted from Verizon Cloud

After selecting muliple photos in Verizon Cloud, they were inadvertently deleted rather than downloaded to my PC. These photos had been deleted from my phone after backed up to Verizon Cloud. The Trash Can in my Verizon Could has contacts and music deleted over the past year, but not these recently deleted photos. Can these photos deleted from my Verizon Cloud be restored to / undeleted from my Verizon Cloud?

Follow up on this post. If you want the capability to restore items deleted from your Verizon Cloud storage, use the website: https://cloud.verizonwireless.com
Unless the iPhone app and Windows 8 app that access your Verizon Cloud storage directly and delete things directly from the cloud, the website has a trash can feature. This feature gives you a second chance to decide if you want to restore an item you deleted or permanently delete it from your cloud storage -- similar to restoring deleted files or emptying your recycle bin on your PC. In other words:
Verizon Cloud website Trash Can = PC Recycle Bin
Once something is deleted using the apps or from the website trash can, you can assume it is gone.

Verizon Cloud login for iPad and PC for second line (not primary account holder line)

I am the primary account holder but the primary line is associated with my wife's phone so I added Verizon Cloud to the second line which is my phone.
I downloaded the Verizon Cloud app to my iPhone and backed up my data. The Verizon Cloud app did not ask for a password and must have recognized that my device was authorized.
However, I can not access my Verizon Cloud "account" for my line from my iPad or PC. When I use the account name and password for My Verizon (which is associated with the primary line) I get an error.
During the setup process of the Verizon Cloud app on my phone I supplied my email address but was never asked to setup a password for my line/device.
How can I access my line's Verizon Cloud storage from my iPad or PC?
Does Verizon Cloud only work for the primary account holder?
Thanks!
David

I guess I should have read the Verizon Cloud FAQ #2. For anyone interested in the same answer I'll post it here:
Can other individuals on my Verizon Wireless account access my Verizon Cloud storage account?No, your Verizon Cloud account is tied to your own individual mobile number. No one else on your account (including the Account Owner) can sign in to your Verizon Cloud account without access to your password for My Verizon.
If you’re the Account Owner or want to manage the content of a different mobile number, you’ll need tosign in to My Verizon with that mobile number and password, or create a new My Verizon account for that number if it doesn’t already exist.

How do I push contacts from Verizon Cloud?

I have spent a long time cleaning up my contact list on the cloud, using my PC. Everything is the way I want it to be on my phone. How do I push the cloud contact list to my phone - TO REPLACE what is already on my phone? I have the Droid Turbo.

I would recommend using a different cloud storage solution for stuff you want to keep as well as be able to access. Verizon Cloud is by far the worst of these and is always having problems. I recommend Google for contacts (the other person trying to get contacts to update, change all of your contacts to Google contacts and set up synching for google, export them from the cloud as a file and import it into Google. They will transfer to your phone. Then you can update them using either your phone or Google and it is virtually real time)
For Pics, files etc... use Dropbox or Google or one of the other reputable cloud services out there. You will be much happier.

Problems with Verizon Cloud Media Servers?

I keep getting this error when accessing my Verizon Cloud to see my photos/videos. "Media Servers are temporarily unavailable. Please try again later." Anyone else having problems?

I am having the same issue with Verizon Cloud. Constantly pops up randomly throughout the day with "Something went wrong....Please wait a moment and try again. If the problem persists, try logging in." All you can do is hit the back button over and over or hit the "Retry" at the bottom of the message, but it just pops back up with the same message over and over. Cloud does not sync. Have been trying to get it to sync but multiple errors. Cant uninstall Cloud. Problem is worse at night when it is normally set to sync. No one here seems to have the fix. Verizon, what the heck is the issue. I'm sure there are more people with this issue then the ones in this post.

Verizon Cloud Photos..

When I sync and backup my photos, can I delete those photos from my phone and still access them in my cloud?

I've been browsing the blog for answers since I have been using Backup Assistant Plus for many months. Only recently that program was updated by Verizon to Verizon Cloud. I have many photos stores on my account and they are not on my phone. That may only be because I uploaded them when the product used was Backup Assistant Plus. But many are not on my phone any longer yet are still present in "the cloud." I have configured a one way sync so that could also have to do with it. And I have definitely not upgraded to a Verizon Cloud software program on my PC. Good luck figuring this out. I'm still completely confused as to how this works. It could be a very great product in time! I hope that changes for the better continue to be made on it. I'm fairly certain that they will with enough prompting via questions like this one.

Verizon Cloud Forum Access

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