Verizon Cloud Issues on S6 Edge

I am having issues with Verizon Cloud not restoring all of my messages, photo's, and contacts. Is anyone else having this issue and what is the remedy? I have tried doing a factory reset to no avail and I'm getting pretty frustrated as when I upgraded I made sure everything was backed up to the cloud before I even walked in the store.

Not only are my contacts stuck in the trash on verizonwireless.com, but every couple of days Verizon Cloud syncs to my phone and removes all of the contacts from my phone, and this has happened three times now! I never had this problem when using backup assistant, but now that I have the cloud instead it is causing this major problem.! Also, I downloaded the Cloud desktop application on my PC, and even though my username and password are both correct, it will not let me in no matter what.
Please get back to me asap, I am extremely frustrated right now

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Verizon Cloud issues

Just got a new phone today. trying to use version cloud to share information from my cloud to my new phone by pairing devices. that didn't work one would get the cloud up and running, and then the other phone wouldn't work. so figured I would just open the cloud on the new phone and see what I could, but then just got a code 7500 at the login stage. Any help????

I was able to make it work by going around a different way. both phones were Verizon phones and previous phone had already had cloud set up.
Sent from Windows Mail

Why am I unable to sign in to Verizon Cloud through the app?

I can access the Cloud only if I sign in to my Verizon account. When I attempt to launch the app from my desktop, I'm told that it can't sign in. This has been going on for a few days. I've uninstalled and reinstalled the app twice to no avail. I had my desktop set to sync from folders on my hard drive, but that also stopped occurring in the past week. I can go in to my Verizon account and manually move files to the Cloud, but the auto sync function should be doing that for me.

Let's get to the bottom of this Verizon Cloud issue gregoryoh4! First we want to ensure that your Verizon Cloud is communicating properly with your phone. What is your phone model and software version? In the mean time find great information on the Verizon Cloud at this link http://vz.to/14QbP0I
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Anyone having issues getting access to their Verizon CLOUD???

HELP!!!!! In attempt to "back up my contacts" or ANYTHING CLOUD i get this message
Verizon Cloud Access Restricted
Sorry for the inconvenience, but employee use of the Verizon Cloud web portal is blocked in accordance with the Verizon Wireless Information Security Policy.
If you wish to access the Verizon Cloud portal, please do so from a personal computer using another method to access the Internet (e.g., using a home computer with your home Internet connection).
Please do not request access to Verizon Cloud via the ACSR process, which does not provide for exceptions to the above blocking policy.
If you would like more information on Verizon Cloud services, visit InfoManager>Products/Svcs>Media Center>Verizon Cloud
Anyone else getting this?
If so, how do we get out of this? and into the clouds?

Bshaffner,
We’re always here for you and want you to be confident of that. I apologize if the answer to your question on Forums was not available to answer immediately. However, I am pleased to say we have immediate help on our chat or by calling 800-922-0204; both can assist you with any troubleshooting help you might need. Here’s a link to Contact Us, http://vz.to/19AfoJp
All you have to do is scroll to section titled “ Want to Talk to Someone”, and select the channel you want to use.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Verizon Cloud Contacts Issue

I have photos, video, and contacts in my Verizon Cloud account. The photos and videos updated onto my new iPhone 5c, but the contacts did not. I can only access them through the Verizon Cloud app. How can I get the contacts to appear in my Contact folder on my phone?

Hi casy6!
I want to ensure you're able to get your contacts on your new iPhone 5c. You will need to install the Backup Assistant application for your new device http://vz.to/1i51t4A. Have you installed the Backup Assistant application onto your previous device and had it synced your contacts prior to activating your new device? If so, once you install the application, it will prompt you to enter your Backup Assistant PIN and it will then restore your contacts to your new device. Let me know how this works out for you. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Not able to log into Verizon Cloud on Galaxy Note Pro 12.2

Not able to log into Verizon Cloud getting a message that my phone number has changed and that I should factory data reset the device and then restart to setup my cloud account. I have not changed numbers and don't want to factory data reset.
Any Ideas?
Thanks

That is really odd, ThePathfinder. I too would be a bit weary of doing that, but the factory reset isn't as bad as it used to be. Let's try this step first before even considering that route. If you go to Settings > App Manager > All Verizon Cloud > Can you clear the apps cache and data, and possibly uninstall any updates for it? This may be enough to clear past info stored for the app, and may allow you to sign in with no issues.
NicandroN_VZW
Follow us on twitter @VZWSupport

In Acrobat Reader DC for Android, how do I prevent Verizon Cloud from launching when clicking the floating action button to retrieve files?

I have a Verizon-branded Samsung Galaxy S5, which means a lot of Verizon apps were added from the factory install.
Recently I upgraded Adobe Acrobat Reader to its most recent version.
When I clicked on the floating action button to open a PDF, it launched Verizon Cloud instead of showing my file directory.
Unless I disabled Verizon Cloud altogether, every time I did this, I would get the Verizon Cloud app instead of a file listing.
Reader DC is the only app that does such a thing. Is this a defect?

Thanks for the information.
To remove the Verizon cloud storage from Adobe Acrobat DC application, you can 'Turn off' the Verizon cloud application from 'Settings'-->'Application Manager'-->'All applications'. After doing this, every time you tap on the Floating Action button, you will be presented the list of all your pdf files on your device.
If you would like to view both the Verizon cloud based files as well as files from your internal memory/SD card, I would request you to download some file manager application from the Google Play Store such as And Explorer, ES File Explorer etc. After doing this, whenever you will tap on the floating action button, you will be provided an option to open the files either from the Verizon cloud or the files on your device.
Hope this helps. Please let us know if you observe any more issues.
Thanks.

Verizon Cloud has encountered an error. code: 7500

Okay, I currently have a Droid and an iPad at my disposal while I am away from my office for a MONTH. I have tried to get the Verizon Cloud apps to work on my phone and iPad. Both get error 7500, with the iPad adding 422 : 7500. What a totally useless program this is. I see LOTS of people having the same issues. No real answers to be found so far, without a PC or Mac.
Nice.

Hello Radjim
Here's the info on how to get your contacts backed up: When you open the Verizon Cloud app for the first time on your mobile device, you’ll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. The Verizon Cloud app will provide confirmation that the contacts are being synced.
For step-by-step visual instructions on using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.
If you think your contacts aren’t being synced by Verizon Cloud, go to the Settings menu of the Verizon Cloud app and make sure that the Contacts box is checked under the “What to back up” option. By doing this, you’ve successfully activated contacts sync from Verizon Cloud.
If you upgrade or switch to a different device, your contacts will transfer over with all your other Verizon Cloud content.
JoeL_VZW
Follow us on Twitter @VZWSupport

Can't access my Verizon Cloud content.

I'm trying to access my Verizon Cloud on my account and every time I click on it all it does is show a loading icon spinning until it finally times out. I've tried through firefox, chrome and explorer but still all the same thing. I have allowed all the pop up blockers to go through but still same loading icon still shows up and never goes away and can't access my content.

Yes, for the user id I enter my phone number then of course get directed to enter my password.
And yes I have cleared cache and cookies and even tried logging in on my work computer at work and still have the same thing. After I click on the "Manage Media" for Verizon cloud it sends me to the page and I can see on the left the boxes to select photos, contacts, documents, etc.. And I can see the top selections too but again all it does is show the spinning loading icon. It seems that when the interface was changed or updated that's when I have started having these problems because before it all loaded up just fine within a few seconds and looked different then what it does now. I was able to get on just fine 4-5 months ago and for the past month when I've been trying to get on I've been having this issue but thought there was just a bug and I would try it the next few days and still the same issue.

Verizon Cloud App Fraud

April 10, 2015
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Re: Poor Customer service and App Fraud
Dear Concerned,
I have enjoyed years of excellent services from Verizon. I am a business owner and Verizon has always dealt professionally. Accordingly, I wish to preserve our business relationship by pointing out a disturbing event. I installed Verizon Cloud on April 8 th, 2015. I was not aware that the program could update at will, and on April 10th it consumed 9 G of data within a few hours without my consent. I uninstalled the program. I then contacted James Williams and Michael Braun in order to resolve this issue. Despite 1 hour on the phone, neither could credit my account with more data and suggested I be happy with the plan I had. At that point, without my consent, Mr. Williams disconnected my account. I am a physician and over the 2 hours (6 pm to 8 pm) that I was without service, my patients were in jeapordy due to lack of access to their physician.
Sincerely,
Dr. Gerald Congdon

I am also concerned about the cancellation of your account without your knowledge, Dr. Congdon. This is not the type of behavior we want to be displayed by any of our associates. Although this is a community forum, I can't help but notice that you have this letter addressed to our Executive Relations team; was this letter sent to them already?
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Opting Our of Verizon Cloud

As I was having major connection problems, Verizon offered to let me trade my phone in on another. The replacement was a slightly different model, an Android HD. The new phone doesn't provide a better connection, but that's not the problem I wanted to discuss here today
When I plug the new phone into my computer in order to retrieve a photo, rather than popping up iPhoto as my old one did, it pops up a thing for Verizon Cloud, and the only options it offers me are to "Subscribe" or "Download" an app, when all that I really want to be able to do is retrieve the photos. On my old phone, plugging it into my computer would boot iPhoto but iPhoto would not import photos from the phone as it would any other device. Instead, I would have to retrieve them through a Finder window, copy them to the computer, then import them to iPhoto.
The new phone doesn't even show up in Finder, so I have no way to even access the photos in my phone, other than through Verizon Cloud or whatever it is that the app is supposed to do.
On my MacBook, I chose the "Subscribe" option and let Verizon backup all of my photos, video, and documents to Verizon Cloud. It took more than twenty-four hours to do that, then when I tried to access it, I was told that my username and password didn't match. Four different times, I had Verizon send me a temporary password, yet I still couldn't get in.
I went into Verizon's live online support chat. They texted me another password that didn't work. Then I tried to remove the program since, if I couldn't access it anyhow, there was little point in having my stuff there, and I had trouble removing the program from my MacBook. I went back to Verizon's online support chat, and got some guy who called himself Ross, who was no help whatsoever. When I asked for a supervisor, he refused to refer me to a supervisor, saying he didn't have access to a supervisor. Then he said he didn't work for Verizon, although there he was on Verizon's live online support chat. I'm sure that what he meant was that this was being outsourced, probably to some foreign country.
I was finally able to remove the thing from my computer, but I still can't access photos from my phone. I just tried it on my iMac and, again, the only options I have are to subscribe to Verizon Cloud or download the app, which apparently does the same thing. Verizon Cloud looked like it might be a good thing, but it would be silly of me to spend another twenty-four hours uploading stuff to Verizon Cloud only to refuse to let me access it.
I just want to be able to access the photos that are in my phone now. Verizon Cloud would be nice, but only if I could actually get to it after everything was uploaded there. Barring that, I want some way in which I can bypass all of that nonsense and simply be able to get to the photos that are there. Otherwise, the camera is of no use to me.
On my last phone, the one that was replaced, although iPhoto would pop up, it wouldn't import the photos. But I could manually click to the folder in the phone that stored the photos, copy them, and paste them to a folder on my computer, and access them that way. My computer doesn't seem to even know that the new phone is plugged in, other than to prompt me to subscribe to the damnable Verizon Cloud.

Hi judgedoug!
Let's get your messages backed up! Sorry you're having issues with this. Please try again and see if that works. You also have the option of Verizon Messages http://vz.to/1weyUqh You also have the option of checking the Play Store for applications that back up your messages.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Verizon Cloud VERY slow uploads

Started using Verizon Cloud yesterday and found it to be VERY slow. It say it will take more than 2 days to back up my 14 GB of music. I've got it uploading using my Verizon DSL and it takes up most of my bandwidth in performing the upload. Using home computers to view the web or downloading emails becomes EXTREMELY slow.
In addition, the backup of my contacts seems to be a complete failure. It says it backed up only six of my contacts and then when I check to see which contacts it backed up, there is only one showing. It also changed that one contact. It is a complete failure in my opinion.
Is anybody else seeing these issues?
Verizon, are you aware of these problems?
For now I'm turning this useless service OFF!!!!

I have 32 GB of storage space with almost 6 GB free. I've deleted everything that I deemed unnecessary as you suggested and restarted the backup process. It still said it would take DAYS to backup my phone!!! I tried to reply to your suggestions while the backup was running and it took MINUTES to upload these pages on my laptop. I had to stop the backup process to be able to respond.
Just face it, Verizon Cloud is pretty much useless since it take so long to perform a reasonable backup. As others suggested there are other cloud services that are MUCH better.
BTW ... you never addressed Verizon Cloud changing my contacts and not completely backing them up. I'm not the first to see this behavior. Others have commented on this bug.
As of now, I'm really sorry I changed plans to get more space on the worthless Verizon Cloud!!!

Problems with Verizon Cloud Media Servers?

I keep getting this error when accessing my Verizon Cloud to see my photos/videos. "Media Servers are temporarily unavailable. Please try again later." Anyone else having problems?

I am having the same issue with Verizon Cloud. Constantly pops up randomly throughout the day with "Something went wrong....Please wait a moment and try again. If the problem persists, try logging in." All you can do is hit the back button over and over or hit the "Retry" at the bottom of the message, but it just pops back up with the same message over and over. Cloud does not sync. Have been trying to get it to sync but multiple errors. Cant uninstall Cloud. Problem is worse at night when it is normally set to sync. No one here seems to have the fix. Verizon, what the heck is the issue. I'm sure there are more people with this issue then the ones in this post.

Verizon cloud error code 4547

I'm not able not access any of my data because I cannot log in to cloud. I have a HTC (M8). What should I do?

I am having exact same issue! Same phone same error code. Switched from droid razr to the HTC one M8... Regrettably, I trusted Verizon Cloud to back up my content to switch phones.

Verizon Cloud only restores 9% of Messages

I'm having an issue where a Galaxy SIII will show 11894 Messages in the Content Restore of Verizon Cloud. However, when the Restore is initiated, it only restores about the first 1109 messages, or about 9%. When it reaches that point, the progress bar jumps to 100% complete and indicates the Restore is complete. That's not true, however, as it is missing the remaining 10700 or so messages. It restores the oldest messages up til about mid September 2013, so the end of 2013, all of 2014, and beginning of 2015 are not restored to the phone.
I tried calling tech support and they did not understand what I was talking about, and told me I need to upgrade my Cloud storage. However, the Cloud setting screen shows only 1.4 gigs out of 5 gigs used.
I have attempted the restore over 4G as well as over Wi-Fi. I have done all updates and tried it again. I've tried it about a dozen different times but each time it only restores the first 9%.
Is there anyone that can help me with this? There are some vitally important messages that need to be restored.
Thank you!

Hi judgedoug!
Let's get your messages backed up! Sorry you're having issues with this. Please try again and see if that works. You also have the option of Verizon Messages http://vz.to/1weyUqh You also have the option of checking the Play Store for applications that back up your messages.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Verizon Cloud Issues on S6 Edge

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