Verizon Cloud only restores 9% of Messages

I'm having an issue where a Galaxy SIII will show 11894 Messages in the Content Restore of Verizon Cloud. However, when the Restore is initiated, it only restores about the first 1109 messages, or about 9%. When it reaches that point, the progress bar jumps to 100% complete and indicates the Restore is complete. That's not true, however, as it is missing the remaining 10700 or so messages. It restores the oldest messages up til about mid September 2013, so the end of 2013, all of 2014, and beginning of 2015 are not restored to the phone.
I tried calling tech support and they did not understand what I was talking about, and told me I need to upgrade my Cloud storage. However, the Cloud setting screen shows only 1.4 gigs out of 5 gigs used.
I have attempted the restore over 4G as well as over Wi-Fi. I have done all updates and tried it again. I've tried it about a dozen different times but each time it only restores the first 9%.
Is there anyone that can help me with this? There are some vitally important messages that need to be restored.
Thank you!

Hi judgedoug!
Let's get your messages backed up! Sorry you're having issues with this. Please try again and see if that works. You also have the option of Verizon Messages http://vz.to/1weyUqh You also have the option of checking the Play Store for applications that back up your messages.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

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IOS Verizon Cloud Content Restore

I am a bit confused and put off by the iOS Verizon Cloud app. The Android version has the capability to restore all content sent to the cloud by simply tapping Menu>Tools>Content Restore. The iOS version however, under the tools screen, has "Restore Media" and "Transfer Content." So you can bring pics and vids back down from the cloud with the restore media, and you can transfer content from one phone to the next, to include contacts and such, but what if someone wasn't backed up to iCloud and was using Verizon cloud, and they lost their contacts? Its crazy, because it will show the contacts in the cloud app, so you can see them, but you can't pull them back to your phone, you would need to transfer them to another phone, and then I guess transfer them back to the original phone, which is ridiculous. You can't really call that cloud, if its just being stored on the app. Am I missing something here? The contacts that were backed up, by the way, also did not show up on the my verizon page where you would normally be able to manage your contacts.

Apps can either enhance a device or destroy a device. Its a crap shoot.
In Verizon's case on basic phones and early androids the back up assistant (now Verizon cloud service) worked great. Then it was a push to do "back up assistant plus" and it was poorly developed.
Many online sites rated the Verizon cloud as unreliable and not worth using. This was bore out with its lack of actually doing any cloud back up, backed up information missing or corrupted, or as of late the servers were either locking customers out or non reachable. Bad very bad app.
The Apple Store or Google Play Store can list the App but look at customer ratings. Its rated bad by customers.
In the case of Apple iOS devices its always best to use Apples icloud services. I pay for extra space as well as the $25 a year for my music to be stored and shared on all my iOS devices. It works perfectly.
I recommend removing the Verizon App and just use http://www.icloud.com
The device its self can be set up to send contacts, calendar and other programs to the cloud. What icloud can do is listed at their web portal.
I also recommend Google to automatically back up photos and contacts which can be used on any device under a users gmail account.
Bypass any Verizon cloud app.
Good Luck

Verizon Cloud Issues on S6 Edge

I am having issues with Verizon Cloud not restoring all of my messages, photo's, and contacts. Is anyone else having this issue and what is the remedy? I have tried doing a factory reset to no avail and I'm getting pretty frustrated as when I upgraded I made sure everything was backed up to the cloud before I even walked in the store.

Not only are my contacts stuck in the trash on verizonwireless.com, but every couple of days Verizon Cloud syncs to my phone and removes all of the contacts from my phone, and this has happened three times now! I never had this problem when using backup assistant, but now that I have the cloud instead it is causing this major problem.! Also, I downloaded the Cloud desktop application on my PC, and even though my username and password are both correct, it will not let me in no matter what.
Please get back to me asap, I am extremely frustrated right now

Opting Our of Verizon Cloud

As I was having major connection problems, Verizon offered to let me trade my phone in on another. The replacement was a slightly different model, an Android HD. The new phone doesn't provide a better connection, but that's not the problem I wanted to discuss here today
When I plug the new phone into my computer in order to retrieve a photo, rather than popping up iPhoto as my old one did, it pops up a thing for Verizon Cloud, and the only options it offers me are to "Subscribe" or "Download" an app, when all that I really want to be able to do is retrieve the photos. On my old phone, plugging it into my computer would boot iPhoto but iPhoto would not import photos from the phone as it would any other device. Instead, I would have to retrieve them through a Finder window, copy them to the computer, then import them to iPhoto.
The new phone doesn't even show up in Finder, so I have no way to even access the photos in my phone, other than through Verizon Cloud or whatever it is that the app is supposed to do.
On my MacBook, I chose the "Subscribe" option and let Verizon backup all of my photos, video, and documents to Verizon Cloud. It took more than twenty-four hours to do that, then when I tried to access it, I was told that my username and password didn't match. Four different times, I had Verizon send me a temporary password, yet I still couldn't get in.
I went into Verizon's live online support chat. They texted me another password that didn't work. Then I tried to remove the program since, if I couldn't access it anyhow, there was little point in having my stuff there, and I had trouble removing the program from my MacBook. I went back to Verizon's online support chat, and got some guy who called himself Ross, who was no help whatsoever. When I asked for a supervisor, he refused to refer me to a supervisor, saying he didn't have access to a supervisor. Then he said he didn't work for Verizon, although there he was on Verizon's live online support chat. I'm sure that what he meant was that this was being outsourced, probably to some foreign country.
I was finally able to remove the thing from my computer, but I still can't access photos from my phone. I just tried it on my iMac and, again, the only options I have are to subscribe to Verizon Cloud or download the app, which apparently does the same thing. Verizon Cloud looked like it might be a good thing, but it would be silly of me to spend another twenty-four hours uploading stuff to Verizon Cloud only to refuse to let me access it.
I just want to be able to access the photos that are in my phone now. Verizon Cloud would be nice, but only if I could actually get to it after everything was uploaded there. Barring that, I want some way in which I can bypass all of that nonsense and simply be able to get to the photos that are there. Otherwise, the camera is of no use to me.
On my last phone, the one that was replaced, although iPhoto would pop up, it wouldn't import the photos. But I could manually click to the folder in the phone that stored the photos, copy them, and paste them to a folder on my computer, and access them that way. My computer doesn't seem to even know that the new phone is plugged in, other than to prompt me to subscribe to the damnable Verizon Cloud.

Hi judgedoug!
Let's get your messages backed up! Sorry you're having issues with this. Please try again and see if that works. You also have the option of Verizon Messages http://vz.to/1weyUqh You also have the option of checking the Play Store for applications that back up your messages.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Completely uninstall Verizon Cloud Service

I installed Verizon Cloud Service on my Dell Latitude E6440 so I could transfer contacts from my old phone to my new phone. I did not like having Verizon Cloud Service on my computer, so I went to Control Panel>All Control Panel Items>Programs and Features>Uninstall or change a program, and I uninstalled it. However, this did not completely uninstall it because whenever I turn on my computer, I receive an error message in a pop-up window immediately after my desktop loads that states: "Verizon Cloud Service.exe has stopped working. Windows can check online for a solution to the problem." I then have two options, "1) Check online for a solution and close the program, 2) Close the program" Both options close the program and the window goes away. I can also click on "View problem details", which provides something called a "Problem signature" followed by a bunch jargon that is unintelligible to me. Does anyone know how to completely uninstall Verizon Cloud so I do not have to close this error window every time I start my computer?

Hi Erin, Thanks for your reply. I searched for Verizon Cloud and found a file called Verizon Cloud 14.3.50.ipa that is supposed to backup my iphone. I sent it to the recycle bin and restarted my computer. The same pop-up error message returned. I searched the entire program list, but can't find anything that is listed under Verizon or something similar that was installed around the time I initially installed Verizon Cloud.
James R Tietz
Shaver Lake, CA
     From: Verizon Wireless Customer Support <[email protected]>
To: Jim Tietz <[email protected]>
Sent: Monday, March 9, 2015 11:40 AM
Subject: - Completely uninstall Verizon Cloud Service
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Completely uninstall Verizon Cloud Service
created by Verizon Wireless Customer Support in Verizon Cloud - View the full discussion             Kinglet,
This certainly is a cause for concern. I am sure that it does get a bit frusterating with those pop ups coming everytime you turn your computer on. You shouldn't have to continue to receive those once the program has been deleted. If you search for the program in your computer, does it still show up? You most definitely did follow all of the steps to uninstall, the only thing I might suggest is to see if it's still showing up in your programs and try again. Once the uninstall is complete, maybe try restarting the computer and see if the error windows pop up. Thanks.
ErinW_VZW
Follow us on Twitter @VZWSupport   Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Cloud by email or at Verizon Wireless Community
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Verizon Cloud not backing up all contacts. LG G3

I have about 160 contacts on my phone but the verizon cloud only backs up 10 of them. I'm sure the rest are other accounts or google backed up but i need them in Verizon so i can use the web based messaging app. Is there any way to get those other contacts into the verizon cloud?

Hi there stratfordv,
It definitely sounds strange that you haven't been able to get all of your 160 contacts backed up. When you log into your My Verizon account, are you able to view the contacts there? Please let me know, thanks.
ErinW_VZW
Follow us on Twitter @VZWSupport

My icloud only restores photos from a year ago

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You will be restoring the old Aperture library from TM, having it on the Desktop is fine.
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Help needed for photos deleted from Verizon Cloud

After selecting muliple photos in Verizon Cloud, they were inadvertently deleted rather than downloaded to my PC. These photos had been deleted from my phone after backed up to Verizon Cloud. The Trash Can in my Verizon Could has contacts and music deleted over the past year, but not these recently deleted photos. Can these photos deleted from my Verizon Cloud be restored to / undeleted from my Verizon Cloud?

Follow up on this post. If you want the capability to restore items deleted from your Verizon Cloud storage, use the website: https://cloud.verizonwireless.com
Unless the iPhone app and Windows 8 app that access your Verizon Cloud storage directly and delete things directly from the cloud, the website has a trash can feature. This feature gives you a second chance to decide if you want to restore an item you deleted or permanently delete it from your cloud storage -- similar to restoring deleted files or emptying your recycle bin on your PC. In other words:
Verizon Cloud website Trash Can = PC Recycle Bin
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Verizon Cloud login for iPad and PC for second line (not primary account holder line)

I am the primary account holder but the primary line is associated with my wife's phone so I added Verizon Cloud to the second line which is my phone.
I downloaded the Verizon Cloud app to my iPhone and backed up my data. The Verizon Cloud app did not ask for a password and must have recognized that my device was authorized.
However, I can not access my Verizon Cloud "account" for my line from my iPad or PC. When I use the account name and password for My Verizon (which is associated with the primary line) I get an error.
During the setup process of the Verizon Cloud app on my phone I supplied my email address but was never asked to setup a password for my line/device.
How can I access my line's Verizon Cloud storage from my iPad or PC?
Does Verizon Cloud only work for the primary account holder?
Thanks!
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I guess I should have read the Verizon Cloud FAQ #2. For anyone interested in the same answer I'll post it here:
Can other individuals on my Verizon Wireless account access my Verizon Cloud storage account?No, your Verizon Cloud account is tied to your own individual mobile number. No one else on your account (including the Account Owner) can sign in to your Verizon Cloud account without access to your password for My Verizon.
If you’re the Account Owner or want to manage the content of a different mobile number, you’ll need tosign in to My Verizon with that mobile number and password, or create a new My Verizon account for that number if it doesn’t already exist.

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Any alternatives to Cloud to restore these deleted texts too?

I spent about 15 minutest trying to have the same question answered by the Verizon tech support people. The first answer I received was that it was not possible to restore the messages. When I asked why the Verizon Cloud offered the option to save messages, I was told to hold. About 5 minutes later, I was told that I had to open the Messages app and wait for the messages to download. I had done that for two hours and nothing....Finally, I decided to save all the messages on the phone's SIM card using the Messages' "Save Conversations" option. I then, transferred the SIM card to the new phone, told it to "Restore Messages from SIM card and viola. All the messages were restored. I hope this helps. Until Verizon figures out the glitch in their app, this is the best way to restore your text messages.

Cloud Content Restore Won't Restore All Messages

I have a droid mini. I backed up all my text messages with verizon cloud.
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Hello LindseyT_VZW,
I'm having the same problem that waxlrose08 reported, Cloud restore on my new Droid Turbo didn't restore my older messages.
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Will I ever get these texts back?
My phone has since done a new back up on the new Droid Turbo, so I'm concerned I've lost all of these older messages.
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I am going from Droid phone to iPhone 6 plus. I don't want to lose my text message history. I have backed up to verizon Cloud will that be sufficient?

I Have purchase an iPhone 6plus and currently own a Droid Phone. I don't want to lose my text messages, will my backup to Verizon Cloud ensure this transfer?

Wondershare Mobile Transfer works! Everything on your droid phone including text messages can be transferred to your IPhone! I just completed a transfer from my Droid 4 to an Iphone6+! I am so very happy! Make sure you have iMessages enabled on your IPhone before starting transfer and all your text history is brought into iMessage. Please Verizon Customer Service tell all your customers about this easy solution. I spent over 13 hours with Verizon Customer Service to be told it couldn't happen. NOTE: Verizon Message will only sync with messages created after it is installed (no history will ever appear on another device prior to Verizon Message install) as I was misinformed that downloading this to my droid would enable my IPhone to see those messages.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Is it possible to set my IPhone 5S to automatically backup to the Verizon cloud or to backup assistant. The only settings I see is where it will remind me to do. Can it be set to automatically do this, like my Droid did.

Is it possible to set my IPhone 5S to automatically backup to the Verizon cloud or to backup assistant. The only settings I see is where it will remind me to do. Can it be set to automatically do this, like my Droid did.

We want your information backed up as easily as possible, Todd536. With Verizon Cloud, you can not only tell the application when to back up automatically, but what you want backed up each time. Visit http://bit.ly/1f5sO4P for all the steps to manage your Verizon Cloud on your iPhone.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Verizon Cloud Error Message

I downloaded the Verizon Cloud to my Windows 7 starter netbook. Since I realized I didn't need it, I went into Control Panel and removed it. Unfortunately, now on boot up, I'm getting the message "HUB Manager caught unhandled unknown exception terminating Verizon" . Can anyone tell me how to get rid of this message on boot up?
Thanks for any help.

I had the same problem after removing Verizon Cloud software on my Windows 7 desktop.
Here is how what you can do to solve it:
Type: msconfig in the Windows Run Command line.
Select the Startup tab in the System Configuration box that appears.
Uncheck the Startup Item named HLBackupScheduler
Click Apply and then Ok
Reboot your computer.
Cheers,
D L

Verizon Cloud restore with Galaxy S4 not working

I've installed the Verizon Backup app on my old Android phone and successfully backed up my content to the Verizon "Cloud". Which I can see when I log into "My Verizon" account. I then installed the VZ Backup app on my new Galaxy S4 phone and every time I enter "My Verizon" account credentials it repeatedly states that "Your Username or Password is invalid, Please try again."
I know my username and password are correct, since I can log into My Verizon account via the web without any problems. I've uninstalled the backup app and re-installed it to no avail. I've also deleted all account cache information locally on my S4, still doesn't work.
If I can't get the app to work on my new phone, is it possible to copy files from the cloud using a PC and using a USB cable to the phone and transfer my files back manually?
The "cloud" is a great concept but if you can't retrieve your files it's pretty much useless.
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Happy Monday Geeeek,
I'm excited to see that you are using our new Verizon Cloud services. What better way to archive your information while on the go than with the cloud? You verified that you were able to access My Verizon on a computer, which is great. May I have you change your My Verizon password and then try accessing My Verizon on your new S4 with the new password. If this work then change your password back, if you wish, and try to login again. If this does not work then please share your findings so we can explore additional options.
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ArnettH_VZW
Follow us on Twitter @VZWSupport

Verizon Cloud only restores 9% of Messages

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