Verizon Cloud Photos..

When I sync and backup my photos, can I delete those photos from my phone and still access them in my cloud?

I've been browsing the blog for answers since I have been using Backup Assistant Plus for many months. Only recently that program was updated by Verizon to Verizon Cloud. I have many photos stores on my account and they are not on my phone. That may only be because I uploaded them when the product used was Backup Assistant Plus. But many are not on my phone any longer yet are still present in "the cloud." I have configured a one way sync so that could also have to do with it. And I have definitely not upgraded to a Verizon Cloud software program on my PC. Good luck figuring this out. I'm still completely confused as to how this works. It could be a very great product in time! I hope that changes for the better continue to be made on it. I'm fairly certain that they will with enough prompting via questions like this one.

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Verizon Cloud Photo backup

I installed Verizon Cloud yesterday and it is only seeing photos that I saved to my phone from texts or facebook. How can I get it to see the photos I've taken with my phone?

Lets ensure Verizon Cloud and your iPhone 4s properly sync your photos. Did you provide consent for Verizon Cloud to access your Photos? Does Verizon Cloud advise that syncing is up to date?
YosefT_VZW
Follow us on Twitter @VZWSupport

Downloading photos from Verizon Cloud

Is there a way to download photos all at once from Verizon Cloud? I have about 1400 photos I'd like to download to my computer (just upgraded my phone so I want to save them somewhere), and I can only see how to download them one by one. The solution in the FAQ (hold and click and it will let you pick multiple photos) doesn't work.

It is my understanding that you can successfully sync a handset with Verizon Cloud and regain photos stored in the cloud on your handset. I will also add this comment - Verizon Cloud is a very new product and many useful features of its predecessor program, Backup Assistant Plus, have been removed in the current version of Verizon Cloud. This is a huge disappointment to me, as I found out the hard way that all of my backed up photos(hundreds of them) must now be downloaded individually to my PC instead of via the method used in Backup Assistant Plus(a zip file of all photos could be created and downloaded in one file to my system). I am waiting for a bit to see if Verizon won't reenable this functionality in Verizon Cloud so that I do not have to cancel my backup service with them as it is essentially useless the way it now stands. Yes, it does afford a very limited backup but, to get photos back out of the cloud onto another device(short of syncing with the handset), involves an incredibly labor intensive process that would take me most of a few days to complete. I will hope that someone in a position of authority at Verizon Cloud, involved in its product development, will oneday read these messages and make the product all that it can be. Good luck to you!

Help needed for photos deleted from Verizon Cloud

After selecting muliple photos in Verizon Cloud, they were inadvertently deleted rather than downloaded to my PC. These photos had been deleted from my phone after backed up to Verizon Cloud. The Trash Can in my Verizon Could has contacts and music deleted over the past year, but not these recently deleted photos. Can these photos deleted from my Verizon Cloud be restored to / undeleted from my Verizon Cloud?

Follow up on this post. If you want the capability to restore items deleted from your Verizon Cloud storage, use the website: https://cloud.verizonwireless.com
Unless the iPhone app and Windows 8 app that access your Verizon Cloud storage directly and delete things directly from the cloud, the website has a trash can feature. This feature gives you a second chance to decide if you want to restore an item you deleted or permanently delete it from your cloud storage -- similar to restoring deleted files or emptying your recycle bin on your PC. In other words:
Verizon Cloud website Trash Can = PC Recycle Bin
Once something is deleted using the apps or from the website trash can, you can assume it is gone.

My Verizon Cloud says "Content is pending for backup" and (Update pending), but it's been doing this for over a day now. The number of photos hasn't changed and I have 26GB of space. What's going on?

My Verizon Cloud says "Content is pending for backup" and (Update pending), but it's been doing this for over a day now. The number of photos hasn't changed and I have 26GB of space. What's going on?

Tinigal2112,
We want to make sure your photos are backed up successfully! Have you tried to stop the process and start it again? You can stop the process by stopping the Cloud and backup process completely in Settings>Applications>All>Verizon Cloud>Force stop. One it has stopped make sure you care connected to WiFi and try the backup again.
LindseyT_VZW
Follow us on Twitter @VZWSupport

Download all photos at once from Verizon Cloud?

The verizon cloud app was able to upload all my photos in one shot from my iPhone 4s and not I am trying to download them all from verizon cloud to my iPhone 5s but can't seem to figure out how to download more than one photo at a time. I click edit and select a photo, but as soon as I select more than one the download button is unclickable. I have searched posts and it seems to be a common issue, but I haven't seen a solution. Seem to me that if the app can upload everything at once it should be able to download everything at once. I find the app to be a total failure if this is really the case.

Hi seannydeez,
I am sorry you're having issues with not being able to select more than one pic at a time. I would suggest using ICloud as opposed Verizon Cloud for the download http://tiny.cc/g8sp8w. I apologize but I am not sure of a 3rd party app that can do everything at once.
Edwin_VZW
Follow us on twitter @VZWSupport

Verizon Cloud is a Mess

I have been using Verizon Cloud to back up my contacts, documents, and photos. I recently decided to delete some of my contacts from my backup. What a nightmare! First, when logging into My Verizon and trying to manage my contacts from the link provided, it automatically takes me to the Verizon Cloud website. Fine. After scrolling down and finding the "manage contacts on the web" link and clicking on it, I was simply returned to the Verizon Cloud website once again. Strike one. So I figured that I would download and install the desktop app from the Verizon Cloud website and give this a try. Well, I couldn't even log into my account since, upon logging it, I was asked to choose a Verizon Cloud plan and commit to a monthly fee - which is ridiculous given that I am on the Verizon More Everything Plan and get Verizon Cloud for free. Try as I might, every time I logged into the Verizon Cloud desktop app, I was asked to enroll for a Verizon Cloud plan before accessing my cloud account. Strike two. Since the Android app was my last choice, I decided to give this a try. Unfortunately, the app does not permit me to "manage" my contacts - I can view them, but I cannot delete any. So my contacts are stuck in my Verizon Cloud account without any way to manage them. Why would Verizon put a cloud system online that is fraught with problems? Didn't anyone test this system before making it available to the public? Needless to say, I'm no longer using Verizon Cloud.. Given all the bugs, I really don't feel safe handing my data over to Verizon.

Not sure why you're having the problems you did. I go verizonwireless.com/cloud and pick the link: My Verizon Online Sign In - Verizon Wireless that takes me directly to the web interface for the cloud. There I can edit and delete contacts. Try again and see what that link tells you. It looks like they updated the web interface so your problems may have gone away.
I don't use the PC app because with a web interface/phone interface, i don't need another PC app.

How do you transfer your contacts from an Android to an iphone 6? I have backed everything up to Verizon Cloud but I can't get the two phone to pair up?

How do I transfer contacts from an Android to an iphone 6? I have backed up everything to Verizon Cloud but I can't get the two phones to pair up?

The problem is non compatible devices. You could go to a Verizon corporate store and they could try to transfer them, however many customers stated this has resulted in loss of contacts. They don't guarantee a transfer.
http://www.macworld.co.uk/how-to/iphone/transfer-contacts-music-photos-apps-from-android-iphone-3459466/
Move content from your Android phone to iPhone - Apple Support
Verizon's cloud is rated at the bottom.
Good Luck

Can't access my Verizon Cloud content.

I'm trying to access my Verizon Cloud on my account and every time I click on it all it does is show a loading icon spinning until it finally times out. I've tried through firefox, chrome and explorer but still all the same thing. I have allowed all the pop up blockers to go through but still same loading icon still shows up and never goes away and can't access my content.

Yes, for the user id I enter my phone number then of course get directed to enter my password.
And yes I have cleared cache and cookies and even tried logging in on my work computer at work and still have the same thing. After I click on the "Manage Media" for Verizon cloud it sends me to the page and I can see on the left the boxes to select photos, contacts, documents, etc.. And I can see the top selections too but again all it does is show the spinning loading icon. It seems that when the interface was changed or updated that's when I have started having these problems because before it all loaded up just fine within a few seconds and looked different then what it does now. I was able to get on just fine 4-5 months ago and for the past month when I've been trying to get on I've been having this issue but thought there was just a bug and I would try it the next few days and still the same issue.

Opting Our of Verizon Cloud

As I was having major connection problems, Verizon offered to let me trade my phone in on another. The replacement was a slightly different model, an Android HD. The new phone doesn't provide a better connection, but that's not the problem I wanted to discuss here today
When I plug the new phone into my computer in order to retrieve a photo, rather than popping up iPhoto as my old one did, it pops up a thing for Verizon Cloud, and the only options it offers me are to "Subscribe" or "Download" an app, when all that I really want to be able to do is retrieve the photos. On my old phone, plugging it into my computer would boot iPhoto but iPhoto would not import photos from the phone as it would any other device. Instead, I would have to retrieve them through a Finder window, copy them to the computer, then import them to iPhoto.
The new phone doesn't even show up in Finder, so I have no way to even access the photos in my phone, other than through Verizon Cloud or whatever it is that the app is supposed to do.
On my MacBook, I chose the "Subscribe" option and let Verizon backup all of my photos, video, and documents to Verizon Cloud. It took more than twenty-four hours to do that, then when I tried to access it, I was told that my username and password didn't match. Four different times, I had Verizon send me a temporary password, yet I still couldn't get in.
I went into Verizon's live online support chat. They texted me another password that didn't work. Then I tried to remove the program since, if I couldn't access it anyhow, there was little point in having my stuff there, and I had trouble removing the program from my MacBook. I went back to Verizon's online support chat, and got some guy who called himself Ross, who was no help whatsoever. When I asked for a supervisor, he refused to refer me to a supervisor, saying he didn't have access to a supervisor. Then he said he didn't work for Verizon, although there he was on Verizon's live online support chat. I'm sure that what he meant was that this was being outsourced, probably to some foreign country.
I was finally able to remove the thing from my computer, but I still can't access photos from my phone. I just tried it on my iMac and, again, the only options I have are to subscribe to Verizon Cloud or download the app, which apparently does the same thing. Verizon Cloud looked like it might be a good thing, but it would be silly of me to spend another twenty-four hours uploading stuff to Verizon Cloud only to refuse to let me access it.
I just want to be able to access the photos that are in my phone now. Verizon Cloud would be nice, but only if I could actually get to it after everything was uploaded there. Barring that, I want some way in which I can bypass all of that nonsense and simply be able to get to the photos that are there. Otherwise, the camera is of no use to me.
On my last phone, the one that was replaced, although iPhoto would pop up, it wouldn't import the photos. But I could manually click to the folder in the phone that stored the photos, copy them, and paste them to a folder on my computer, and access them that way. My computer doesn't seem to even know that the new phone is plugged in, other than to prompt me to subscribe to the damnable Verizon Cloud.

Hi judgedoug!
Let's get your messages backed up! Sorry you're having issues with this. Please try again and see if that works. You also have the option of Verizon Messages http://vz.to/1weyUqh You also have the option of checking the Play Store for applications that back up your messages.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Problems with Verizon Cloud Media Servers?

I keep getting this error when accessing my Verizon Cloud to see my photos/videos. "Media Servers are temporarily unavailable. Please try again later." Anyone else having problems?

I am having the same issue with Verizon Cloud. Constantly pops up randomly throughout the day with "Something went wrong....Please wait a moment and try again. If the problem persists, try logging in." All you can do is hit the back button over and over or hit the "Retry" at the bottom of the message, but it just pops back up with the same message over and over. Cloud does not sync. Have been trying to get it to sync but multiple errors. Cant uninstall Cloud. Problem is worse at night when it is normally set to sync. No one here seems to have the fix. Verizon, what the heck is the issue. I'm sure there are more people with this issue then the ones in this post.

Verizon Cloud Storage Deletion

If I delete all 8000 photos from my Verizon Cloud storage, will they be permanently gone and will that free up storage space?

Yes, gone and freed up.

Verizon Cloud - texts and call log

I have a Samsung Galaxy S5 and an HTC One. I can back up photos, videos, contacts and other documents onto Verizon Cloud, but I don't see my texts or call log. Are these phones not compatible with the cloud for texts and calls?

Text and call logs do not have 'views' like photos, videos and music, it is a backup & restore only function. You could try restoring them if you want to see them using the Restore function under tools but that will download it to your device again, most likely putting back some calls/text messages you have deleted so you would have to delete again.
If it is saying it backed up that many calls/txts, you probably won't know for sure until you try to restore it to a phone (new or current).

Verizon Cloud Access Restricted

This morning I tried to access my photos through Manage & Store Media so that I could download them to my own computer. Although all of my photos were listed, I couldn't see the images. I logged out, and logged back into my account thinking that maybe my browser needed to refresh. Now, anytime I try to access "Manage & Store Media", I get this error page that says "Verizon Cloud Access Restricted". It goes on to say:
Sorry for the inconvenience, but employee use of the Verizon Cloud web portal is blocked in accordance with the Verizon Wireless Information Security Policy.
If you wish to access the Verizon Cloud portal, please do so from a personal computer using another method to access the Internet (e.g., using a home computer with your home Internet connection).
Please do not request access to Verizon Cloud via the ACSR process, which does not provide for exceptions to the above blocking policy.
If you would like more information on Verizon Cloud services, visit InfoManager>Products/Svcs>Media Center>Verizon Cloud
I'm on my personal computer in my house. I don't understand how I continue to get this message, especially since it worked once this morning. Any thoughts on how to fix this? I've tried using Chrome and Firefox, and I've disconnected and reconnected to my wireless router.

Same problem, I called tech support and they are researching the problem. Explained that the IP address was assigned a verizon employee restriction that essentially restricts verizon employees with account access privileges from viewing personal content that we store in the cloud, ie: basically they can't view our files/pics. They have no idea how this has happened but shows that the restriction happened sometime around 11 am today. CALL THEM ASAP. 1-866-406-5154 and option 3

Verizon cloud again

The note on my Verizon cloud apple 4s says "content is pending for backup" 109 photos but it also says backup was completed. The photos I wanted to transfer to the cloud are not there. I think they may be the 109 but I can't figure it out.

That's strange. When you open the Verizon Cloud app on your device it should default to showing your cloud's Home screen. At the very top you'll see three vertical lines, the words VERIZON CLOUD and then three vertical dots.
Sorry I'm not able to help you more. At this point, if you still need help, I'd recommend calling in to Verizon's support team. Maybe there's a issue with the app itself. Maybe it's specific to your device type.

Verizon Cloud Photos..

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