Verizon Cloud - texts and call log

I have a Samsung Galaxy S5 and an HTC One. I can back up photos, videos, contacts and other documents onto Verizon Cloud, but I don't see my texts or call log. Are these phones not compatible with the cloud for texts and calls?

Text and call logs do not have 'views' like photos, videos and music, it is a backup & restore only function. You could try restoring them if you want to see them using the Restore function under tools but that will download it to your device again, most likely putting back some calls/text messages you have deleted so you would have to delete again.
If it is saying it backed up that many calls/txts, you probably won't know for sure until you try to restore it to a phone (new or current).

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If u are not the account ownr, how can text and call logs be erased

if I am account owner, and no one e;se is allowed on my account, how did text and call logs disappear today

What do you mean by "disappear"? If you are at the end of your billing cycle, the current logs will reset and the previous info will be unavailable for a couple of days while your bill is generated.
Once the bill is generated, you can got to "view bill" and see the usage details for the completed cycle. The details for the current cycle will show as unbilled usage on your home screen.

Deleting texts and call log

i have had my bb pearl 8100 for about 8 months and until now it's been great. the past few days it's been automatically deleting my texts and mms as well as my call log. i removed the battery for a few minutes to hopefully reset it. i also double checked the settings and selected remove/delete "never."
has anyone else had this problem? any solutions?
thanks!!
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Your timing is excellent! I just did a search for this for another user on a different area of this forum. Here's what I found:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB14213&slic...
Hope it helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Is there any way to salvage contact info, media and call logs from an account that is currently suspended

Is there any way to salvage contact info, media and call logs from an account that is currently suspended

Hello screamer666.
I definitely understand wanting to maintain your information. If you have suspended your account, you are still able to access your My Verizon online account to review contacts saved with Backup Assistant or media and call logs saved with Verizon Cloud. Are you having trouble accessing your account?
AndreaS_VZW
Follow us on Twitter @VZWSupport

Where can I find detailed instructions on transferring message and call logs ?

I failed to find good info on this using search etc. I switched from Droid X to Galaxy Note 3 recently. On Verizon Cloud, it tells I have the logs uploaded but my Galaxy Note 3 does not display them and I am unable to download the logs into my new phone from Verizon Cloud. Thanks in advance for any help.

Thank you Tominque. Here is the update: I misunderstood the restore phone option as going to factory settings after I had used my phone for a few days and feared to touch it. However, later I saved some of the stuff on my phone and took a chance after talking to one of your helpful reps and it worked. I got my messages and call logs into my phone, happy ending. It would be nice if there is a little more explanation on the Verizon Cloud.

Phone is deleting texts immediately, no text or call log on my phone

My phone just started errasing text messages and calls all of a sudden. I didn't change any settings, and i've gone through all of them, and nothing seems to be different. But I can't even read texts because it erases them so quickly, and there is no record of me sending or recieving any (texts or calls). Can someone help me with this please?

Doc ID : KB11570
ProblemWhen the BlackBerry smartphone is low on memory, Short Message Service (SMS) logs and call logs disappear.
CauseWhen the BlackBerry smartphone becomes critically low on memory, SMS messages and call logs will automatically be deleted in order to keep a minimum amount of free space available. This functionality is by design.
ResolutionIf the BlackBerry smartphone becomes low on memory, try the following:
Check how much memory is currently available. See KB04353 for further information.
Ensure that media is saved on the media card, and not on the BlackBerry smartphone.
Since web browsing results in cached files on the BlackBerry smartphone try clearing the browser cache. See KB03865 for further information.
Lower the reserved picture memory setting. See KB12383 for further information.
Use the application loader tool to remove any unused applications, such as themes, ring tones, or third-party applications.
Perform a hard reset on the BlackBerry smartphone. Check the available memory after the hard reset. See KB02141 for further information.
If the issue still persists, perform the following, checking the available memory after each step.
Perform a hard reset on the BlackBerry smartphone. For instructions see KB02141. Then clear unnecessary calls logs and phone messages.
Remove Phone Call and SMS log databases from the BlackBerry smartphone. See KB03974 for further information.
Perform an application load to erase all applications and install the latest BlackBerry Device Software. See KB03621 for further information.
tanzim
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Does icloud backup my sms and call log?

hi i need to automatic save my sms and call log using i cloud or any other application, i have searched the internet but they are askingto jailbreak my phone.
is there any application that will do this????

Yes. Everything but your media (songs, vids), contacts and calendar entries is stored in the back up and will be restored.

I deleted a contact out of my iPhone 4S but when I go to send a message the contact appears although that individual is no longer in my address book. I deleted all text and call history pertaining to the deleted contact but still shows up.

I deleted a contact out of my iPhone 4S but when I go to send a message the contact appears although that individual is no longer in my address book. I deleted all text and call history pertaining to the deleted contact but still shows up. Does anyone have the same issue and how do I fix it?

dam122577 wrote:
but wont restoring as new delete all my info on my phone
Yes. That is why I added...
it will disappear over time due to non-use.

I have a new phone and when asked do iwant to start this as a new phone or do a back up from my last back up. i chose the last back up option and it has taken all my recent photos texts and call off and replaced them with ones frow about 18 months ago.

I have a new phone and when asked do i want to start this phone as a new phone or back up from last backup, i chose to back up from last back up and have had my recent photos texts and call replaced with ones from about 18 months ago. is there any way of undoing this?

Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source)

Unable to send or receive texts and calls

For nearly two weeks I've been unable to send or receive texts and calls I have tried resetting my phone deleting existing call / text convos and taking the sim out of my phone 4g internet still works but nothing else I'm using an iPhone 6. Why can't I send or receive anything?

Hi ,
Very sorry this is happening,
Have you tried the SIM in a different phone?
Also have you tried a network reset?
Note: Resetting the network settings will clear all WiFi passwords and refresh device network connections.
From the home screen, tap Settings.
Scroll down to, then tap General.
Scroll down to, then tap Reset.
Tap Reset Network Settings.
Tap Reset Network Settings to confirm.
Note: If a security code is enabled, this will need to be entered between steps 4 and 5.
Thanks.

I came home and i came home and my iphone is now frozzen on the applmy iphone is now frozzen on the apple screen and it hasnt been doing anything i put it in the charger and its not doing anything how do i get it to work so i can text and call and stuff

i came home and my iphone is now frozzen on the apple screen and it hasnt been doing anything i put it in the charger and its not doing anything how do i get it to work so i can text and call and stuff

I got to that page but clicking on the Subscribe Free had no effect.
Nothing showed in the Podcasts nor the iTunes U.
In fact I also subscribed to Stanford's lectures and despite actually managing to DL them there is still no subscription in iTunes U, just the Intro to Computer Science belatedly.
Peter
I'd like to attach the screen grab of the out of order and randomly DLed selection of Harvard's course, but the forum won't let me attach it even though it is only 456k. Correction, close post and retry and now it lets me. NB how intermittent the DLs are and in no particular order.

TS3406 I have a connection in the top left hand corner and can access the internet with and without internet on my iphone 5c but I can't receive and create texts and calls, someone please help have tried everything!

I have a connection in the top left hand corner and can access the internet with and without internet on my iphone 5c but I can't receive and create texts and calls, someone please help have tried everything!

YOu will need to contact your cell phone provider to resolve those issue, those are carrier features.

My iphone screen is not visible - i can hear texts and calls, but cannot access them

I have an iphone 4s and I am not able to see the screen - it's blank, however, I can hear when I receive a text and call.

no you cant

Help! My blkbry Pearl 8100 is deleting my emails and call log...

Can anyone help me with this issue? I've read that this is a very common problem with the Pearl. My emails and call log will be erased in a day, an hour, or even a few seconds after having received a message. I don't know what to do. I've tried erasing some things to free up memory, which was someone else's solution in another forum. I've taken the battery out for at least 5 minutes, not sure what this can do.
Any help would be greatly appreciated!
Thanks.

with the phone take the battery out for about 30 seconds and put back in the phone will boot its self up that should recover some memory for you. you can also hold the alt key down and type LG LG and you can clear that history out to free up more memory and if you have any thing like games that you don't use or want get rid of them.
Jerry

Texts and Calls to Republic of Ireland from UK

Are texts and calls to ROI from UK included in my free texts/minutes on pay as you go SIM (old Dolphin account)? Thank you

Hi ,
Welcome to the community.
If you are texting/calling an Irish number landlines or mobile this will be charged.
If the number is a UK based mobile on holiday this will be taken from your allowance.
I have added a link to the pages on the website for information on the charges below. (page size 21.44 kb to download)
EE Calling/Texting abroad
Hope this helps you out .

Verizon Cloud - texts and call log

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