Verizon CS took away my unlimited data on GS3 that I preordered

There was a lot of talk regarding Verizon doing away with unlimited data plans during this past summer. So, when the Galaxy S3 was announced on Verizon and the preorder was possible before the elimination of unlimited data, I preordered five (5) Galaxy S3 phones to upgrade existing lines on my account. As with everyone else, I made sure to call in and confirm that my unlimited data plan would carry over (grandfathered) to the Galaxy S3.
After receiving the phones by mail on the release date, I activated 4 of them by phone with a customer service agent. Just as mentioned all along, those 4 phone lines kept the unlimited data package - even up to this day. The fifth phone, we took it to the store to have some data transferred from the old line. I assumed it would be the same with this line regarding unlimited data being grandfathered. I just realized a few weeks ago, that this was not the case when checking my online account (yes, I should have checked at the the time, but didn't think I needed to). The person at the store that activated the phone did something to downgrade my data plan on that fifth phone line to 2GB plan.
No matter how many times I talk with the store manager or call Verizon CS number, no one is willing to put my unlimited data back on. Half the time that I call Verizon CS they say that they will fill out inactivation pricing requests. Of course, I call back to find out the results and they either tell me I was denied or no one ever put in a request!!! The other half of the time I call in to speak to them about this, they keep on telling me that I wasn't supposed to have gotten unlimited data carried over to the GS3. If this is the case why did my other 4 lines keep the unlimited data as well as all my other friends that preordered the GS3???!!!! Even my order confirmation through email for the 5 phones that I purchased list the unlimited email and web feature (screen shot posted).
Help would be greatly appreciated!

My husband and I wanted Verizon's version of the Note but jumped on the GS III so we wouldn't lose our unlimited data. I know exactly what you're talking about. If the store manager doesn't help you, I'd find out who the district manager is. If that doesn't work, I'd search the internet and keep moving up the ladder. I've been pleased with Verizon's customer service, but this is WRONG.
I had a similar issue with my car and my husband wound up going to the President of the company. The parts were delivered and car repaired within one week, after three months of dealer excuses.
I really liked my GS III. I've recently upgraded to the Note II and it's the best phone I've ever had. I made sure I didn't lose my unlimited before I upgraded and check it frequently. I upgraded another line on my account and put the new phone on my number. Next time, I'll have to pay full price. It will be well worth it to keep unlimited.
Good luck to you.

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AT&T Changed My Plan without my consent, took away my Unlimited Data Plan and 7500 rollover min

I have been a loyal customer since 2007. I have had AT&T's unlimited data plan on my iPhones since 2007. Well that all changed in May of 2013, unbeknownst to me! In May, AT&T took away my FamilyTalk Nation 1400 with Rollover minutes plan and arbitrarily enrolled my family in their 10GB shared data plan. We were not notified and we were not asked if we approved the change. We had about 7,500 banked rollover minutes. My phone is 1 of 4 on the family account. I had the original iphone in 2007 and have been with AT&T ever since because of the awesome $30 a month grandfathered unlimited data plan. To save money on minutes and texting, I moved my phone over to my family's shared plan about 2 years ago. I was able to keep my $30 a month unlimited data. Well in May, AT&T changed our plans and we didn't know. Had I been monitoring the bill, I would have likely caught this change. However, my parents were the ones paying the bill, and I would just send them my share every month. I received some weird text messages in the last few weeks saying I was getting close to my data limit. Hmmm, data limit? But I have unlimited data? That's when I went online, checked the bill, and saw what happened. I called AT&T, asked why the plan was changed. They claimed my sister made the change....I spoke to my family, including my sister, and no one had authorized the change. And since the monthly bill only increased by about $30 a month, my parents didnt bat an eyelash or ask questions when the plan changed. But we had a GREAT plan that was right for us, 7500 banked rollover minutes, and unlimited data for me. All that was taken away. AT&T says that since we didn't speak up within 90 days of the change, they cannot change it back. This is RIDICULOUS AT&T and I cannot believe this is how you treat loyal customers. Now we have an unlimited talk and text plan (which we don't need at all... we don't use that many phone minutes or texts... that's why we had banked 7500 rollover minutes you genuises!!) and a data plan with a cap at 10GB when before, I had UNLIMITED data. I am extremely mad that this happened. My family feels like we were slapped in the face. We want our old plan back. We want what we had on May 1 2013: our FamilyTalk Nation 1400 Rollover plan with our 7500 banked rollover minutes that we are entitled to, and my unlimited data plan for $30... because it was taken from us without our consent. If we cannot get our old plan back, the first chance we get once we are off contract for all of our phones, we are leaving AT&T and taking our business elsewhere. Has anyone had their plan taken from them without their knowledge? Lost rollover minutes? Been stripped of their unlimited data plan?

Hey JDom2, That really sounds like an rough situation.You're right, it doesn't make sense for AT&T to spontaneously change plans. Unless your account gets flagged for unusual usage, or needing help with billing reminders, a representative doesnt even open your account. It takes a representative to manually make some of the changes to your account, or of course of could do it yourself by logging into the webite. So ultimately a representative, either in store, or on the phone had to do it, while talking to someone. I personally can't remember a specific day or call 8 months ago, and it doesnt surprise me that your sister might not either. The new plan comes with unlimited Talk and Text. Rollover minutes are temporary minutes that fall off after a year and only get used if you go over your US voice usage. With unlimited, that's a moot point. AT&T starts sending text messages when you hit 65%. If this is the first time in months, you've used more than 6.5 gb, then this plan would've sounded amazing at the time. No conscientious rep would have reccomended make a change like that, unless your usage showed your usage showed you would have fit pretty comfortabled under 10gb. I might reccomend you check more what's changed in the last 8 months that your usage has been escalated. The sad thing is, customers who aren't used to paying a care to what they do on the phone, often leaves apps open unecasserily long period, or won't connect to wifi despite the faster speeds, or other things that are just generally a good idea for not just data, but general battery life and system speed. It's more just unfortuanate, whoever, perhaps your sister who was on the call when the change happened hadn't told you. Even if there was a misunderstanding, maybe she didn't understanding unlimited Talk/Text 10gb meant that was going to be the new data plan, instead of in addition to, if she mentioned it, then maybe you could've checked on it sooner. Reps usually are able to go back 60 days to fix bill issues, without clear documenatation. An overide from a supervisor, might let them go back an extra month, Sounds likes the representatives already engaged to see what's available, to just make sure you were getting all the support possible. If you really want to triple check if there' something someone can do, then of course feel free to contactATTCustomerCare to send a private message. I imagine, the rep who was originally involved in the conversation would have made explicitly clear that the old plans would not be available, and since your sister was authorized to make changes, (by virtue of being able to verify your account information). I'm sure it seemed like a good idea at the time though -Alex

HT5035 I added an iTunes card of $25 and it took away my balance of $8.28 that I already had instead of adding it to it

I added an iTunes card of $25 and it took away my balance of $8.28 that I already had instead of adding it to it

If you gifted that music, you can't. Otherwise, click here and ask the iTunes Store staff for assistance.
(101739)

UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!

Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
Again, complaining doesn't do anything. Disconnect.

I had planned on taking advantage of the Unlimited Data Loophole but... (VZW REP PLEASE READ)

I had planned on taking advantage of the Unlimited Data Loophole by upgrading a phone that was originally on a tiered plan then activating the iPhone 5 on that plan I would then have taken the iPhone 5 and and then activated it on a number that is currently a 4G unlimited plan. I would then reactivate the original iPhone 4S that was on tiered data plan.
I was advised by a VerizonWireless customer service rep over the phone a few months ago on how to do this process. I later called back after the iPhone 5 was released and verified that this process would work so I could keep my unlimited data plan while upgrading on the the Tiered Data Plan Number.
That was then and this is now...
Recently I had a failure of the 4G unlimited data handset and decided expedite the process as much as possible trying accomplish this process ASAP. I was told that the process mentioned above was phased out and one could only upgrade an unlimited plan to an iPhone 5 by paying full price for the handset and then activating the iPhone on the current unlimited data number. I told the rep on the phone at this time that I was advised that I could take advantage of the Data Loophole via the process mentioned above and it should have been annotated on the customer service record as a reference of the conversation. However was adamant that this process was phased out and was no longer possible. I told him that I felt he was wrong but I had no one else to got to. This is my second and largest problem... I can't find anyone that will stand up for what I have been told or that can fully commit to what they are saying.
So now I've been on a mission.
I needed to find some resource that stated that I could order the iPhone 5 on a Tiered Data Number, activate it and then move the iPhone 5 to the unlimited data plan number. Everywhere I looked I found that it appeared that the most recent conversation I had with the VZW rep was correct and if I wanted the iPhone 5 on my unlimited plan I would have to pay nearly $1000 (64GB version with Taxes and a case) for the opportunity to use the iPhone 5 in an unlimited manner.
Today I ponied up and a gave up the big bucks because I did the math and figured so long as I was not I was not giving up unlimited plan and I could keep the pricing I was able to get that plan at I would receive a return on additional costs in less than 2 years. Very shortly my plan will go from 4 billed numbers (3 handesets and one tablet) to 2 billed numbers.
This evening while researching another subject (Google Voice Mail on iPhone) I came across a VZW rep advising on how to do the exact process I wanted to do in beginning rather than paying the almost $1000.
=============================
IMAGINE MY SURPRISE WHEN I READ THIS 4 DAYS AFTER BEING TOLD THAT IT ABSOLUTELY WAS NO LONGER TRUE...
https://community.verizonwireless.com/message/888309#888309
Re: Data loophole?
Verizon Wireless Customer Support Oct 18, 2012 4:22 AM (in response to mitt02)
I bet you're excited to get your brand new iPhone 5. I'm jealous! I want one too.
If you ordered the phone on one of your lines that is on the tiered data you can activate it on that line and then switch it to your line with the unlimited data plan. This will allow you to keep the unlimited data plan because you are not upgrading and accepting a discount on the line with the unlimited data plan. The only way you would lose the unlimited data plan is by upgrading the line with the unlimited data plan and accepting a discount on the device.
Hope this answers your question.
John B
Follow us on Twitter @VZWSupport
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I am so confused and frustrated. I can I believe? Who in Verizon stands up for what they say? Who actually "knows" what works and what doesn't work?
Even the process I went through this morning was a debacle, The Store manager and his "Very Experienced Customer Representative" told me that the full retail process would not allow me to keep my data plan. One of them was giddy after it worked and the other was disappointed. The good part about it is that I was told that I could cancel the order at no cost to me so long as it hasn't shipped.
So back to my 1st 2 questions
1) Will the original process work? (Activate on Tiered data plan handset and then move it to a set had the 4G unlimited so long as there is an upgrade available?
2) Who will put their JANE OR JOHN HANCOCK on the correct process and make sure that I am nit being taken advantage of?
I work for a very large corporation that has a very large contract with VZW with great discounts. They don't discount everything and I could have probably went to our VZW corporate rep but I want to deal with the same people the rest of my family talks to.
JOHN B? Can you advise me? I pay VZW big bucks and I don't complain too often and I am hoping that I can be treated as we as I treat mu customer and get a truth that the organization as a whole will stand behind.
Sorry that it is so long but If you only knew the number of conversations and the amount or reading and the outright bull I had to ingest to get this far.
Thanks
BR549
Jr Samples
PS...
P.S. Anyone have Google Voice Mail on the iPhone? I love the transrcibed SMS text messages relating to the actual voice mail message and an email with .wav files that I can forward or respond via email if needed. If not I would have to give it up (pluse I have a GREAT secondary telephone number I would hate to give up.
Also can my National Unlimited plan set have the 4G hotspot feature added to it? Is it still 2GB for $20?
Thanks again
Jr

After further telephonic conversations with VZW it was again verified that what the rep that told me previously, that it was IMPOSSIBLE to use this UNLIMITED DATA loophole happened to be 100% WRONG/FALSE/LIES/MISUNDERSTOOD/STUPID/UNEDUCATED/MISREPRESENTED.
THE UNLIMITED DATA LOOPHOLE WORKS AT THIS TIME, SO LONG AS YOU MEET THE FOLLOWING CONDITIONS:
[ (A) = 4G UNLIMITED DATA PLAN ]
[ (B) = TIERED DATA PLAN PLAN ]
You already have a family plan with at least 1 4G UNLIMITED DATA PLAN (A) or You have an individual account with a 4G UNLIMITED DATA PLAN (A). It makes a difference as to how you go about it but the result is the same.
You have a TIERED DATA PLAN number that has an immediate upgrade available (B) or your account has a number with an immediate upgrade available that can be transferred that number with the TIERED DATA PLAN (B), you would transfer that upgrade to the TIERED DATA PLAN number to begin the process.
You will then purchase an upgrade iPhone 5 on the TIERED DATA PLAN account (B) AT THE DISCOUNTED RATE.
ONCE THE NEW UPGRADED iPHONE 5 ARRIVES AND HAS BEEN ASSIGNED TO THE FORMERLY TIERED DATA PLAN NUMBER (B) IT MUST BE LEFT THERE FOR A 24 HOUR PERIOD. I have learned that this period is required but many others have been able to get away with less than 24 hours, however this is another VZW gotcha. YOU DO NOT WANT ANYMORE VZW GOTCHAs.
After the 24 hour period is over the original handset (or any other applicable handset for that account) (B) can be assigned BACK to the TIERED DATA PLAN number (B) and the iPHONE 5 can then be moved to the 4G UNLIMITED PLAN number (A).
So long as you acquired the iPHONE 5 via a separate transaction, yours or someone else's TIERED DATA PLAN (B) account, you should have had no effect on your current 4G UNLIMITED DATA PLAN (A).
I found out that without a doubt, in spite of what others have said (AT THIS TIME), this will work.
Once you are successful, you will learn that however much time you had on your 4G UNLIMITED DATA PLAN (A) account you will still have. THIS IS TRUE EVEN IF YOU HAVE CHOSEN TO PAY FULL PRICE FOR YOUR iPHONE 5 AND ADD IT TO YOUR 4G UNLIMITED DATA PLAN (A). This is in spite of any previous ** you may have been advised of during conversations or correspondence with any of the uneducated phone or store customer service personnel).
AGAIN... YOU WILL STILL BE UNDER A PLAN THAT WAS ASSOCIATED WITH THE PREVIOUS UPGRADE NO MATTER WHAT YOU DO WITH OR TO THE 4G UNLIMITED DATA handset.
If you have a 4G UNLIMITED DATA PLAN (A) and you have any wishes of adding the HOTSPOT feature, you must do this prior to the conversion (adding the iPHONE 5). Once the iPHONE 5 has been assigned, the selection of a HOTSPOT will either not be present in your "MYVERIZON" area or greyed out for the VZW personnel and no longer selectable. The removal of this option is another impetus by VERIZON to cancel your 4G UNLIMITED DATA PLAN and move to a TIERED DATA PLAN. If you cancel your HOTSPOT feature you will NEVER GET IT BACK unless you change plans.
The VZW telephonic Customer Service Personnel may even see an UNLIMITED HOTSPOT DATA PLAN for your current service while you may/will only see a 3G 2GB version in your MYVERIZON account area. They can select this UNLIMITED HOTSPOT FEATURE. YOU CAN NOT.
The UNLIMIITED HOTSPOT feature is $30 and the 2GB HOTSPOT FEATURE is $20 per month. Since I am cancelling the service on my XOOM tablet of 3GB for $35 per month which one do you think I took?
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THIS IS ALL TRUE AS OF TODAY FOR MY SITUATION, HOWEVER YMMV.
KEEP YOUR FINGERS CROSSED THAT IT ALL WORKS OUT AS VZW PROMISED. PLEASE CHECK BACK AS I WILL UPDATE THIS THREAD IF ALLOWED.
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HAS ANYONE NOTICED THAT THE ONLINE VZW Customer Service Personnel have flocked to this thread to help me out?
While in conversations or correspondence with VZW personnel DO NOT USE THE WORD "UPGRADE" in association with your 4G UNLIMITED DATA PLAN. INSTEAD, USE THE WORD "CONVERSION" WHEN TRYING THIS PROCESS. Otherwise you may cause their brains to jump track and you could lose your 4G UNLIMITED DATA PLAN.
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Thanks to those of you that have attempted to respond and inform in a helpful manner. I am not a VZW hater, I hate when any company attempts to bait and switch, fails to be clear or uses tactics to confuse it's customer base to have them subscribe to services or features that have short introductory periods or the company "reserves the right to change" and does so very quickly once they have acquired the numbers they have been looking for.
I am hoping that one day I can make the statement that deceptive sales practices are UNAMERICAN.
I WOULD LIKE TELECOMMUNICATIONS COMPANIES TO BECOME A CORNERSTONE TO THAT STATEMENT.
HOWEVER I FEEL THAT AMERICA HAS A LONG WAYS TO GO!
THANK THE PEOPLE THAT TREAT YOU RIGHT!
Lastly, I was very lucky to make contact with an extremely knowledgeable, confident, competent and well spoken VZW Customer Service Person. After her extraordinary efforts in attempting to satisfy my issues and wishes I made the effort to thank her and made sure that she would be recognized among her peers. Before we terminated the call I asked to speak to her supervisor and advise of him my satisfaction. I advised that I work for VZW's competition and it is when I meet up with people like her that I work harder to keep my customers happy and keep my customers my customers.
When you have someone that makes the extra effort to fix your issue or finds a way to give you what you thought you bought please find a way to give them kudos or recognition beyond a simple online or telephone survey or a plain old "thanks".
It was not too many years ago that many businesses thought the intangible product, customer service, as being as important as all the other tangibles they sold. This is no longer true in most respects. Some businesses are coming around but very, very slowly.
WE AS CONSUMERS MUST DEMAND GOOD CUSTOMER SERVICE or it will forever be shoddy. We must demand knowledge, effort, personnel we can understand, representatives of the company that have a stake in the organization and are not just some off shore or distant contractor that may serve customers from multiple companies in the same hour.
Still... make sure you say thank you for good service. Say thank you not only to the person that gave it to you but to the corporate infrastructure as a whole. Our businesses need to stop letting the stockholders decide how long a company survives in the marketplace. Too often companies decide keep their budgets down by slashing or limiting customer service as a first strike.
Yes, we all know that price rules in many cases, BUT THE WORLD OF TECHNOLOGY REQUIRES KNOWLEDGEABLE PEOPLE to advise it's customers of their options and help them make it work like the commercials or advertisements show they would.
Even the stockholders fail to remember or choose to understand that ultimately it is the customer that signs their paychecks.
Jr.

Unlimited data is a fraud!

So, I'm an unlimited data user, and I've come to find out I've been throttled down you'll 22kb/ second. According to verizon's executive customer service, this is to urge me to not use more than 2GB a month. I can understand some throttling of heavy users, but slower than dialup? Really? And to make matters worse, verizon never bothered to tell me, warn me, anything. Instead, they tell me to use lrss than 2GB per month, or switch to a tiered plan! This is a joke, vzw. To add insukt to injury, vzw has offered free 4g devices to "heavy" unlimited 3g users, but not in my area. Thanks a lot. In the course of a year, it took 6 months to get a phone that actually worked, I still can't use my voicemail. One year in, and I have yet to get the features I have paid for. I'm done verizon. I'm over this, I'm over this business model. There was recently a lawsuit against at&t , for throttling. The plaintiff was rooted and tethering, and still won. I'm neither. Verizon refuses to honor the unlimited data plan I purchased, and am under contract with, even though there are 3g users that use more data than me, and are not throttled. I urge any unlimited data user who is being throttled to do the same, as verizon is in breach of contact with us. Btw, Sprint does not throttle, so long as you are not spamming, tethering, or using as much data as a server farm. Guess who is getting my business? Numerous chances to save my business, numerous refusals to do so. Bye.

Here is my story as I have already posted it elsewhere on this board. The customer service is very poor at best and while I have really only had two problems, they were both handled extremely poorly. The bigger one concerns my "unlimited data package". Yes I know they don't offer it anymore, but if you do have it, know that they will most likely take it away from you. I travel for the Army a lot and while in GA I broke my phone. I got a new one and Verizon switched my account from an Unlimited plan to a 2 gig plan after I was assure repeatedly that I would get to keep my Unlimited plan. I did not have easy access to the internet to verify my account status, and why should I have to? So when I got home and the bill was huge I checked and sure enough 2 gig. So when I called to have them fix it I was told I would be contacted in 48 hours about my request. That was in late January or early February. I called them 5 more times before I finally had someone call me back to tell me I had waited too long to complain and that my request could not be granted. Each time I called they told me 48 hours and the issue would be resolved and they would call and let me know. I spoke with them today and was told, "Well it is in your contract that Verizon can change your plan at any time and without your consent."
To all those that have an unlimited plan grandfathered in; Do NOT let them lie to you. If your plan is changed for any reason you do NOT have 60 days to correct the issue like they will tell you. You actually ONLY HAVE 14 days to find the problem and report it, otherwise it has to go to a review board for approval. You will NOT be approved for reinstatement. So I guess you are left with checking your account once a week to make sure it is order. I wish I would have had that option while doing my part to serve. But I guess I got what I deserved.

Permanent end to Unlimited data.

I've finally figured out how Verizon is going to end unlimited data. Forever.
(I had this epiphany when posting this as a reply to a post on VW's timeline. So if you see it there and here, you're not going crazy.)
Okay, about 15 months ago, Verizon announcing they were ending unlimited data plans for new customers. But not to worry, all current customers with unlimited data would be able to keep it as they would be "grandfathered" in. The reality is Verizon could not just up and take away their Unlimited data without voiding their contract and allowing the customers to walk away without having to pay expensive early termination fees. So under the false premise of graciously letting them keep their plans, it continued for a year, with everything going smoothly.
Then VW announced the end of Unlimited data plans. Again. How so? All users who were on unlimited plans would not be allowed to upgrade (IE sign a new 2 year agreement with VW) and get a discounted price on a new phone and keep their unlimited data. BUT, they say, you can keep your unlimited data as long as you want (*wink wink*) if you just pay full price for a new phone. You just can't "upgrade" and get a discount.
What they don't tell you is it's not about the phone's discount. It's about the contract. They don't want you locking in 2 more years of unlimited data. SO the cutoff this year to upgrade and keep unlimited data was June (or was it July?) 28th. If you upgraded after that, you HAD to move to a tiered plan or the new Share Everything plan.
And that leaves us where we are today. Many people with unlimited plans will look at their usage and say "Eh, I only use a gig or so a month anyway, might as well go to the tiered plan and get a new phone". That leaves everyone else. Everyone who wants to keep unlimited are now, slowly but surely, going to be edging toward the end of their contract date. After that, they can keep unlimited, BUT they'll be paying month-to-month, with no contract. (Do you see where I'm going with this?)
What do you think will happen next? I can guarantee that within the next year, VW is going to announce the end of unlimited data for everyone. Period. They'll give a date, and all people paying month-to-month will either have to switch to a tiered plan, or find service elsewhere. Everyone who upgraded this summer before the cutoff on June (July?) 28th will finish out the duration of their contract, and then have to move to a tiered plan, or their service will be terminated. It makes sense. With all the old unlimited users out of contract, VW will be free to change the terms of service at any time. You either agree to it, or go elsewhere, and there's nothing you can do.
Opinions?

I think one of the issues they are going to see (and we are already seeing some of it on these forums) is how Verizon calculated data. There are many posts in these forums about Verizon mimsrepresenting the data usage. My phone for example I have 2 different monitors on my phone plus the My Verizon Wireless app that monitors Data Usage. These 3 monitors will be within 100kb of usage at any given time of th emonth, yet the Verizon website shows almost 4 times the usage that these 3 monitors show, and the number posted in their website is what they use to calculate your usage and then the Overcharges.
Every month for the last 4 months I have called them about this and get 2 responses. the first is puzzling and is why does it matter, you have unlimited Data so it shouldn't matter what we reflect your usage as. and the other is, you are absolutely correct, there is a glitch in our measuring tool and it is not 100% accurate yet.
So for me, until I see that they are accurately reflecting the usage on their site etc... I will be sticking with my Unlimited plan as I do NOT plan on upgrading my phone anytime soon.
Now if they completely just say, Unlimited data is gone, then I will be forced to look at the Tiered plan, and keep accurate track of my usage with these monitors and escalate any differences to the correct people wither within Verizon or the PUC and or FTC.

Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data) "...That is a better option..."
I am now looking into other options along with allot of the rest of you.

I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

Can you upgrade an non smartphone line to the iPhone 5, than move it to an unlimited data line?

Here's what I'm trying to do:
We have three iPhone 4's and two basic phones (5 lines total). I want to upgrade the basic phones to the iPhone 5 with a 2gb option, then when they come, move those phones to the lines that currently have unlimited data, then move the basic phone back to the other lines, and then cancel the 2gb option.
Would that work?
I've been told it would, but then a csr told me it wouldn't. That the data option travels with the phone.
Any thoughts?
Thanks!

Here's my scenario and what I was told.
If anyone is on an older family plan like I am, here's the solution that came straight from Verizon customer service. You can call them to verify.
I'm currentyly on the 1400 minute family plan. Have 2 smartphones (with Grandfathered unlimited data) and 2 basic phones on the plan. We wanted to upgrade and of course like everyone did not want to lose unlimited data. So I called Verizon 3 or 4 times and threatened to leave when finally I got to the right person.
First, you have to be eligible for upgrade. Transfer or use the upgrade for one of the basic phones on the basic phone line. You'll have to go through the whole process of selecting data for that phone etc... Select the minimum for everything. If you order online your total should come to $349 for the 32gb i5 after taxes and fees. Once you receive the iPhone, you'll activate it on the basic phone line. Then turn straight around and reactivate the basic phone on that same line. The plan will go back to a basic plan for that phone and will leave the i5 open to use on any other line on your plan. Then just transfer your phone line to that phone and you're all set. No change in that lines plan, just a change in phone, thus your unlimited data remains.
Double bonus for me, I'm on a promotional $9.99 per month for unlimited data on my line. It doesn't end until Feb. 2013 so I don't loose that either!
Only question I have now after reading other posts and forums is do I actually activate the phone to the basic phone line or once I receive the phone do I activate it on my smartphone line? Seems to be conflicting opinions on this!!
***UPDATE: 9/20/12 9:54am EST
Just had a chat with Verizon online. Below is what I was told:
info: Please hold for a Verizon Wireless sales
representative to assist you with your order. Thank you for your
patience.
info: You are now chatting with 'Faith'
Faith: Hello. Thank you for visiting our chat
service. May I help you with your order today?
Chris: Hi I recently received advice from customer
service about a method to use to keep my unlimited data for the smartphone
lines. After reading some of the forums i'm seeing conflicting info. I'd like
to verify with you what I was told
Faith: The only way to keep that unlimited data
will be to buy the phone at full retail price
Chris: I was told by 2 different reps that i could
update one of the basic phone lines on our plan to the iPhone 5
Chris: then when i get the phone activate it on the
basic line
Chris: then, reactivate the basic phone on that line
and it would open up the i5 to use on any other line
Faith: Yes you can do that as well if that line
has an upgrade you can put it on the line that has the unlimited data and
keep that
Chris: the conflicting comments i see is do I activate
the i5 on the basic line once i receive it and then switch it over to the
unlimited data line?
Chris: Or when i get the phone can i just activate it
on the unlimited data line?
Faith: You will activate the phone on the line with
the unlimited data when you get the phone however you will need to call into
customer service to do so
Chris: and in doing that i will NOT lose my unlimited
data? Because i'm not changing that lines plan. Just the phone. Is that
correct?
Chris: Still there?
Faith: Yes I am here and no you will not lose the
data that is why you need to call in once the phone comes and let customer
service activate it for you
Chris: Gotcha. Thank you so much for the help. Last
question. Once i activate the phone on my unlimited data line, do i have to
do anything on the basic line or will nothing change for it since the i5 was
not activated on that line?
Faith: That line should remain the same since it
will not be activated on that line. Are you ready to begin and I will help
you?
Chris: I haven't received the i5 yet. Status says it's
scheduled to ship Oct. 5th. I've already ordered based on the other reps
telling me about this process to keep the unlimited data. I just wanted to
make sure this was acurate prior to activating the phone when i receive it.
Faith: Do you have any further questions today?
Chris: No you have been very helpful. Thank you for
all the help!!
Faith: It has been my pleasure to chat with you
today! Please feel free to re-open the chat session if you need further
assistance . Thank you and have a great day!
Faith: Sorry

Unlimited Data Questions...

Hey guys,
I have a few questions regarding ulimited data on my plan. I am on a plan with one other person. We share at total of 400 anytime minutes. We each have our own UNLIMITED data plans at $30 a month. We had both got Droid 1/Milestones when they came out. A year and some went by and i had recieved a Upgrade card in the mail. I used the card to purchase my Droid RAZR on 11/11/11. I was still enrolled in the UNLIMITED data plan at that point. Unlimited data was nixed as a plan on 11/28/11 which didnt effect me then but it does NOW as i am trying to upgrade to a newer phone due to speed and camera clearity. The person i am on the plan with still has their Droid 1/Milestone and ISN'T planning on upgrading ANYTIME soon. I recently recieved a text saying i could upgrade but would lose data. I use anywhere from 4.6-5.8gb of data a month because i do not have WiFi in my place of work, school, or at home.
For my questions:
1.) If i upgrade and renew for 2 years with a new phone i lose my unlimited data, correct?
2.) If the other person on my contract upgrades and then we switch phones she will lose unlimited as well
     but will that effect my phone number plan?
3.) I was told that i would be paying $810 total over 18 months if i upgrade to a higher data gb plan because
     it would jump from $30 a month to $75 a month which is $45 more. $45 times 18 months equals $810.
     Would it be more cost effective to BUY a phone at RETAIL and then activate it?
     3a.) Would Verizon charge for that?
     3b.) Would that remove my grandfather?
     3c.) Was the information i recieved from Verizon correct?

Bawkinator wrote:
Hey guys,
For my questions:
1.) If i upgrade and renew for 2 years with a new phone i lose my unlimited data, correct?
2.) If the other person on my contract upgrades and then we switch phones she will lose unlimited as well
     but will that effect my phone number plan?
3.) I was told that i would be paying $810 total over 18 months if i upgrade to a higher data gb plan because
     it would jump from $30 a month to $75 a month which is $45 more. $45 times 18 months equals $810.
     Would it be more cost effective to BUY a phone at RETAIL and then activate it?
     3a.) Would Verizon charge for that?
     3b.) Would that remove my grandfather?
     3c.) Was the information i recieved from Verizon correct?
1) Yes
2) Each line has their own contract. You can swap upgrades dates. The person who the upgrade originally belonged to will lose their unlimited data.
3) Not sure where the 18 months come in since you can only upgrade once every 24 months. The 5 GB plan is $50 a month( or $20 more ) and the 10 GB plan is $80 a month( or $50 more )
3a) Charge for what? data? More data you use the more it costs. That's how a tiered data plan works.
3b) because Verizon wants to get people off of unlimited data plans. This policy has been in effect for nearly 11 months now.
3c) yes and no.

Waiting for Thunderbolt replacement, if I switch to my old enV touch will I lose my unlimited data?

I have to wait a few days to replace my Thunderbolt that I broke. I want to switch to my old EnV touch, but I can't unless I change my data plan. I, currently, have the unlimited data for $30. My question is when I get my replacement can I still have my unlimited data?

Hello Sarahkaylpn,
I'm sorry to hear that you had to have your device replaced. It sounds like everything is taken care of since you are receiving a replacement by mail. I am happy to advise that you are able to keep your unlimited data plan, provided that certainly guidelines are met.
ESN (electronic serial number) change away from/back to Smartphone with unlimited data (lost or stolen device, warranty replacement, or loaner device) within 14 days of the effective date of the change
ESN change away from/back to MB (Mobile Broadband) device with grandfathered plan (lost or stolen device, warranty replacement, or loaner device) such as $35/3GB and $20/1GB within 14 days of the effective date of the change
Pricing plan or feature change within 14 days of the effective date of the previous change
In your case, Sarahkaylpn, the first bullet point describes your situation. So long as you activated you replacement device within 14 days of our original Thunderbolt's deactivation then you can switch back to the unlimited data package. If you have any additional questions or concerns then feel free to reply to this posting for additional assistance.
Thank you...

Unlimited Data Plan and Personal Hotspot possible?

Hello all, I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it. Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you. Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility. Appreciated.

My siblings have Sprint and love it, they also offer unlimited everything for cheaper than ATT, plus an insurance plan for 7 bux a month that offers water damage coverage!! Once I can afford to pay the cancellation or my contract is finally up, ATT will not get another dime out of me, my ten year loyalty apparently is not enough, I have to fight to get some recognition for this loyalty, so its time to move on. I am with you on that. I am so insulted to have paid for two phones for 10 years and I cant share my unlimited data with my dam tablet (which they want me to pay 25-50 dollars just to give it internet access as another phone line so that will also need the 9.99 for the added line too I presume) Its sick and disapppointing. Is there anything ATT offers that doesnt require the customer to be inconvenienced and work twice as hard to get what they need (or THINK they already pay for - as misrepresentation is another special here)? I even had u-verse, and let it be known there was NEVER a month that the bill was the same, there were always charged that needed to be disputed and it was always getting more and more expensive and not a single Rep could explain it to me where it made sense. ATT get your stuff in line. With you not offering unlimited anymore and being one of the more expensive plans I think your loyal customers should be more of a priority, as the new ones will be gone as fast as they come when someone else offers a cheaper plan. We have stuck with you paying $80+ a month for a single line in some cases even when $50- unlimited everything plans are out there, and thats not enough for you to make a few exceptions? I would pay another 10/mo to tether my UNLIMITED plan, but like heck I am going to a limited data plan just to tether so you can try and make more money off me, I PAY YOU ENOUGH!

1 Unlimited data 1 basic both eligible for upgrades

So I am on a family share plan and i have unlimited data on my smart phone. My mother has a basic phone along with my dad. My question is what steps can I take to keep my unlimited data plan upgrading to an Iphone 5 at the discount price and also upgrading my mom's phone to another new basic phone.
Line 1- Basic phone eligible (mom)
Line 2- smart phone unlimited data eligible for upgrade (Mine)
Line 3- Basic phone not yet eligible
I want to keep my unlimited and get an iphone 5 and my mom wants a new basic phone. Dad (line 3) will just upgrade to another basic phone when he is eligible for an upgrade.

You will lose your unlimited data plan. If you ever upgrade your line to get ANY device you are agreeing to the new terms which will take away the unlimited data plan. It's either you buy your mother a phone outright and use her upgrade for yourself, or buy the iPhone 5 outright.

What happened to Unlimited Data?

Remember the days of not having to worry about using too much Data? Yeah, those were the good days. I know Verizon wants more money, but do they realize that every other provider has unlimited data? But wait, Verizon has the ultimate defense "America's Largest 4G LTE Network". Still I find it annoying that it has come down to limiting the use of Data. Customers that don't travel much on the east coast might start leaving Verizon for another company with Unlimited Data. Believe it or not, AT&T and Sprint are catching up with their coverage across the country. With the advancements in technology, almost everyone is getting a new smart phone with 4G on it, but they are limited to 1 and 2 GB of data. I know personally that I come really close to my data cap. I usually end with .100 GB left. When I hang out with people I see them watching shows, playing games, and downloading things with their data. I always ask them if they are using WiFi, but the answer is always no I have Unlimited Data. I would love to watch movies, videos, play games, and download files on my 4G but that would obviously take up more than my 2GB allowance. How do you guys feel about Verizon's decision to limit your data? Its our data we should be able to use it without the fear of using too much of it!

You do understand why there is no more unlimited right? Things aren't anything like they used to be. Videos can be played in 4k hd. 8GB+ in 45 minutes of video, not the old 500mb in 2 hours of video. So not only do things now use more data than ever, more people than ever use data. So between those 2 things the lovely term congestion comes into play. Ever try driving though a big city at rush hour? You get nowhere fast. Now think of your cellular pathways as the highway and now you have rush hour, plus 400 bus tours, school letting out, and a riot in the streets. Now you really aren't getting more than a few inches an hour thats what unlimited data would do under current circumstances.

PETITION TO GET UNLIMITED DATA AGAIN

I am very sure that Verizon (or someone from verizon) reads these community forums, so I would like to start a petition to get unlimited data back for $30 or even better $20. Verizon, if you are reading this, please let me know how many signatures of Verizon Community Forums users I will need in order to get you to reinstate unlimited data. I have heard your reasons, but they do not please me. So we (the people) can make a stand to be treated fairly and not be taken advantage of by these companies. Please sign this petition. Aren't you tired of paying $30 for only 2 GB or $100 for 12 GB a month!?!?!?!?!

I mean this in the most polite way, but I am not asking you to tell me that it is over... I am asking for support. Okay, please do not take this as me yelling at you, I am simply saying this is a petition. I know that virtually everyone is dissatisfied with the abandonment of the unlimited data plan. I am just trying to get signatures in order to verify it so that Verizon will once again have unlimited data. Unlimited data is in such high demand that there must be dozens of forums in the Verizon community about it. Well, taking all of that into consideration, I move to make a petition.

Verizon CS took away my unlimited data on GS3 that I preordered

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