Verizon Customer Service? How can I get this resolved?
I sent this note this morning for help and posted on Facebook. I have tried customer service, any other way to get someone's attention to help me get this resolved.
I am hoping you could help me out. I have been a loyal Verizon customer for over 10 years and have not been late on my bill (it is set up as automatic deduct). I have my account set-up to receive text messages regarding my minutes usage to ensure I do not go over. For two months May-June, June-July) I did receive any text messages letting me know that I was over my minutes or that I was even at 50%, 75% or 100% usage. This was validated by customer service that I did not receive the messages. As result I was over my minutes which translated to a large bill (that I cannot afford to pay). If I would have known that I was over or getting close I would have increased my plan. Up to this point I NEVER had a problem with the text messaging so I didn't know that there was an issue. I have called customer service countless times to help me and they keep telling me that the text messaging service is a "courtsey" but when I looked online and "my" verizon NO WHERE does it say this. It states that this a way to manage your account. I have been told on three occasions that I will receive a call back from a supervisor and that did not occur. I was told a ticket would be open for IT to look into why I did not receive the messages, that never happened. I was also told this would be escalated to the disputes correspondence team but that never happened either. I deserve a full-credit of all the overage charges as if the service that I had set up worked these would not have occurred. I would take full accountability if this was my fault but it wasn't. Can you please help me by contacting me and crediting the full charges of the overage minutes. Thank you, Jill
>>Personal information removed<<
Message was edited by: Verizon Moderator
Hello and happy Sunday jwaite,
Managing your account is SUPER critical in today's wireless world. After all, we all want the best value for our money. It will be my pleasure to assist with your concern. Let's start with what calling plan do you currently have? Also, how many total minutes/overages were accrued from the calling plan? Did you change to a higher plan after the overages occurred? As you share the requested info then we can customize a solution for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
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