Verizon Device Recycling Program

I have sent my iphone4 two weeks ago, but the status still showes 'not received'.
I think 2 weeks are enough time for delivery, so i cannot know what happened.
I hope they delayed the update of status, and i would like to ask you how long it was taken to see status update after you send your phone?
Is it normal to delay the update of status?

Thank you for reaching out to us, bgpark. I apologize for the delay in receiving an update on the status of your device. It is possible that if your phone has been received by the trade-in team, your phone may still be getting processed due to the number of devices received. Please give them a bit more. The trade-in page should be updated soon with the details of your trade in.
NicandroN_VZW
Follow us on twitter @VZWSupport

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Verizon Device recycle program "**"

My Iphone 5 was in pristine condition when I sent it in for trade 2 weeks ago. I always took the best care of it and always had a case and screen cover on it. It always powered up and worked perfect, thus I was expecting the full amount of $200 returned to me.
The phone had the Locate my iphone disabled and the sim card removed as required.
I get notice yesterday that I only received $36 because they said it won't power up. This not true, it powered up and worked fine when I sent it to Verion You can check my billing, it shows calls and texts on the day I returned it. I am very disappointed; I am a loyal 30-year customer with Verizon and have never had any problems before. If I had thought my phone was only worth $36 I would have never sent it in and not bought the new phone.
If this is not resolved to my satisfaction, I will return my new IPhone 6 plus and cancel my contract with Verizon and if nothing is still done, I will take this to small claims court. I will not allow bog corporations to scam others like I was scammed. Thank you ! monty

This is the problem, I submitted my phone on Sept 12 Submission # (removed) After sending three emails to the trade in team I still have not received a response. So now I have sent in a perfectly good iphone 4, status showed paid, but no virtual gift card. Horrible customer service. Sad, I have been a loyal Verizon customer for over 10 years.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Verizon Device Recycling Program--SCAM! DO NOT USE!

My flawless 32 GB iPhone 4S was appraised at $210. I dutifully followed the instructions--deleted all the data, and turned "Find my iPhone" OFF. I remember thinking as I was doing it, "I should video myself doing this as proof" because I knew how important it was for the trade-in value, but thought better of it because I had no prior poor experiences with Verizon and believed them to be a trustworthy company. BOY WAS I WRONG. After weeks of waiting, my iPhone got appraised at $17! The stated reason? "Find my iPhone enabled". I immediately started calling the worthless customer service line and have since requested several "escalations". I received one email back from the "support" team, with the purpose supplying me with a photo of my phone's screen--but guess what? No photo attached to the email. I called customer service back again and they were able to read my the IMEI number from the photo that I never received--It didn't match my phones (Thank God I saved the original box!). I am absolutely livid. I either want my phone back (not going to happen customer service says!) or I want the full $210 credit. This is such nonsense, someone in this magical "support" team should be able to actually provide customer service and speak to me. Otherwise Verizon has lost a longtime customer and the BBB will receive another complaint (and from what I understand, there have been hundreds already).

We had a similar problem with our iPhone4. They both worked perfectly and were in excellent condition. We used them right up until we got our iphone 6. They were appraised at $200 each. I followed the instructions to the letter. Remembering to turn off find my phone and resetting the phone to factory settings to wipe any passwords. I even called Verizon before I mailed them to make sure they were deactivated. I was told that they are deactivated as soon as we turned on our new iphones.
However we got our gift card e-mailed to us for $36! I called to ask why and was told that our phones weren't deactivated. I explained that I made sure they were and I remember turning off find my phone on both phones. They said they would get someone from the factory to call me. No call. Still waiting! I wonder if find my phone was turned back on when we activated our new phones. I don't know but I'm sure I followed all the instructions before mailing the phones and Verizon hasn't given me a good explanation for why we only got $36 for each phone rather than $200 as expected. If I'd known this I could have sold them on ebay for alot more.
The only reason we continued to stay with Verizon was because of this deal. I was expecting $200 for each iphone that I sent. I'm now thinking of switching to Sprint as I heard they are buying new customers out of existing contracts. So unless Verizon pays the difference or gives us our old phones back I think we will be leaving.

Device Recycling Program is a nightmare!!!!!

On top of everything I've had to do to switch to Verizon being a nightmare, now the last item, getting (5) $200 gift cards for trading in 5 old iphone 4 & 4's. One iphone 4 will only get $36 because it was apparently not unlocked, which is impossible because we did them all the same way at the same time. Then a iphone 4s will only get $36 because of an apparent "cracked screen" which unfortunately was not there before it was shipped, so who is at fault here??? Verizon when will you wake up and see this program is not working and needs to be done onsite at the stores NOT though the mail. Seriously, I'm not dumb to send a cracked screen and think I would get $200 but I shipped it in your required packaging so I guess I have to eat the other $164 just because it got thrown around in the mail. RIDICULOUS!!!!! I WILL NEVER TELL ANYONE TO SWITCH TO VERIZON!!!!

Hi, just to update my previous post, VZW Trade-In Support emailed me to say that they are making an exception to the rule (I'm not sure why since I am in the right) about reduced trade in value for locked phones. I'm not going to bother arguing that it was in fact unlocked since they are giving me the difference to make it the full $200 program value.
Here is the email (hope it helps you):
Dear Valued Customer,
Recently you participated in the Verizon Device Recycling Program and the value you received for your Apple device was lower than the original appraised value because you failed to turn off the “Find My iPhone” (or “Find my iPad”) feature before sending the device to us, as indicated in the trade-in instructions. Find My iPhone can help locate your device if lost, but also blocks activation by a new owner. Because of this Verizon (or any other trade-in program) cannot offer full value for devices with Find My iPhone enabled.
Nonetheless, as a courtesy we have elected to waive the deduction in this instance and issue you a supplemental credit in the amount of $164. You will receive this payment in the form of an additional electronic gift card within two days.
Submission ID: xxxxxxxxxx.
To disable “Find My iPhone” in the future, you can sign into your Apple iCloud account athttp://www.iCloud.com to see active devices and turn off the feature.
We thank you for your business and hope you enjoy the additional gift card value.
Regards,
Verizon Device Recycling Team

Verizon wireless recycling program

I have recently sent two black iPhone 5 that were appraised for $200 each. I have received $200 for one of the phones but got only $36 for the other. They are both identical and are in brand new condition. No cracks and the phone works perfectly. Why did Verizon only give me $36 for then phone?

AAAmick,
I am sorry for any issues you have had with your trade in value. Have you contacted our trade in department at... http://bit.ly/GGnDDC ,via the contact us tab, for details into your trade in value received?
LindseyT_VZW
Follow us on Twitter @VZWSupport

Device Recycling Program-Beware

Duplicate comment - visit discussion here:
https://community.verizonwireless.com/message/1011647#1011647
Message was edited by: Admin Moderator

All - Wanted to follow up on my original post. After getting in touch with Verizon, and talking to a human (had to call the Business line - as there is no way to get thru on the Consumer line). The agent on the other end was patient and took notes on my complaint. She filed a "dispute" on my behalf - meaning that within 10 days I would receive a response, and that they would "recheck" my phone. Today I DID receive a response from verizon that they were issuing me an additional $164 gift card for my iPhone 5. This, along with the earlier $36 gift card, adds up to the $200 originally communicated at the time I sent the phone in. I am satisfied at this point - but a little upset that I had to go thru all of the hassle to get them to deliver on their original commitment. At least they listened and responded - the sign of a company that cares.

Device Recycling

Very disappointed in Verizon's recycling program. Returned an iPhone that was 2 years old. The site said you could get $200 back depending on condition. However, I did not expect to get back only $32!! If that was going to be the case I should have kept the phone and sold it myself! It's like false advertising!

We thank you for taking the time to contact us regarding the trade in value that you received, cluclas1952.
I can understand how you were expecting an amount, but instead received a different amount. For questions regarding the amount, please contact 877-247-3846.
This is the number to the Device Recycling Program.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Recycling program ripoff!

I recently recycled my iPhone 5 (in perfect working condition) through Verizon's recycling program because they were going to give me a gift card for $129! BUT they ended up emailing me a gift card for only $22.86 for a working iPhone 5! What is going on here Verizion?! This is an absolute rip off and if I knew ahead of time that you were going to do this, I would have taken my business elsewhere!

It is a scam. I have a friend that is an attorney that I have asked them to look into this for me. When looking for a new phone on the Verizon wireless site, My decision to purchase from the site was because of the $50.00 mail in rebate and the gift card for the "appraised" value of my phone. I decided to check the appraised value first before making my decision. It was valued at 100.00. (I have a screen shot of it) Now that I have purchased my new phone, the "appraised" value is only $11.00 (only two weeks later) and I cannot even complete the process online. I get an error message that says process cannot be completed at this time. I've been a long time customer of Verizon. But AT&T here I come. I'll be switching carriers as soon as I can. What a ripoff.

Iphone recycling program

I recently sent a message that was critical on Verizon's recycling program. They rejected it for some reason. Why?

A message on these forums? If so, then it was most likely because another user reported it for having violated the forum TOS. After a post is reported, it is removed immediately until it can be reviewed by the moderators. After review, it will either be returned as-is if there were no violations or the content will be edited to remove the violations and then returned.

Verizon's deceptive recycling program

Duplicate post - please see discussion here:
https://community.verizonwireless.com/thread/807642
Message was edited by: Admin Moderator

I went to Verizon Executive Customer Service you can find your area Customer Service head here:aboutus.verizonwireless.com/leadership/executive/
You'll get a call from one of their reps in a couple of days. It'll be an Atlanta GA number. They'll listen to your complaint and they are now aware that there are many people that have been affected just like you. They are supposedly looking into this 3rd Party company they hired to handle the device recycling to see what the problem is...?
They gave me $75 credit statement as a "good faith" however I'm still not satisfied. I was quoted $350 for an excellent phone. I've totaled $138 out of the $350 I was quoted. I feel completely robbed. My phone would've sold on eBay in excellent condition for $400. I did this program in '12 and it worked fine, no problems. I'll never do it again.
I also complained to my Attorney General Office as well as the BBB. I would recommend all avenues. Many, many people have been screwed over. Good luck!

Trade in / Recycling program return policy?

I am wondering if I send in my phone to the trade in/recycling program and it is denied........will it be sent back to me or will Verizon keep it and not pay me?
The website says that devices will not be sent back, but when I was chatting with a Verizon representative she said it would be sent back. Which is it?

You don't get the phone back. And they add what ever the allowance for the early upgrade on your account. Figure $200-300 bill if your phone fails inspection.
IF it is damaged in shipping, you have to prove it, or you get stuck with the bill.
i Say, keep the phone or ebay it.

HT1435 how long does the recycle program take or do they give you an ipod straight away when you are at the store.when you buy from the store do they do free ipod engraving

how long does the recycle program take or do they give you an ipod straight away when you are at the store.when you buy from the store do they do free ipod engraving

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

Do not use Recycling Program - sell an old phone yourself

This program is absolutely a scam. I wish I'd done my due diligence and read this board before I sent my phone in. I had an iPhone 4s and I just upgraded my phone - only because they had a promotion in March to upgrade to the 5c for free. Otherwise, my 4s 16GB phone worked just fine. The phone had been kept in a case with a screen cover the entire time I owned it. It was pristine. So I logged on and got an estimate for 200.00. I figured that anywhere between 100 and 200 dollars would be a fair price for a phone in such good condition. So when I received and activated my new iPhone 5c, I backed up all of the 5GB of apps and data on my 4s, then I removed find my iPhone, and reset the phone to the factory settings. "Hello" was streaming across the screen, just like the phone was brand new.
A few days later I received the envelope to return the phone to Verizon. Yesterday I logged on to see the status and it read "phone will not power up". That is an absolute lie, unless Verizon did something to damage the phone. The phone was in perfect working condition when I sent it to them. I called customer service. I got bumped from person to person. Finally I asked for a supervisor. The gal that came on the phone "Courtney", was rude and not very helpful. She did say that she was escalating my complaint. When I asked her who her supervisor was, she said, "I don't have one". I asked who do you report to? Her reply was "No one." I said, you are not the CEO, you have a boss, what is their name and contact information? She refused to give it to me and then put me on hold - for almost 10 minutes. Another lady who was nice but not helpful, came on the line and claimed to be her supervisor. She also claimed that someone from customer service would be contacting me. Nothing.
Today I get my voucher for 36.00. That is a completely unfair amount for a 16GB iPhone 4s that was in perfect working condition. Obviously after reading all of these posts, the standard Verizon response is "The phone will not power up". Because of Verizon's lack of customer service, unwillingness to discuss the matter, and general lack of cooperation from their recycling program department - this seems like a major scam to screw people over.
We have been loyal Verizon customers since their first merger with GTE. We spend quite a bit with this company on domestic and international service. After major customer service problems earlier this year, I almost left. When I asked them to deactivate our account they suddenly became super customer service oriented. Now that I've upgraded one of our phones and we are in a contract, they are back to their old lack of customer care. Shame on me for getting sucked back in. I have no problem paying the fee to break our contract, and I am currently shopping other wireless providers.
Regarding their recycling program - I have filed a complaint with the BBB, and as others have done, I will start investigating class action. It seems that there are many of us in the same boat.

Wow...amazed that I wasn't the only one cause I thought it was a fluke that Verizon failed to follow through on the valued $200/each for two phones I sent in to recycle. BOTH phones were taken to an authorized dealer I've worked with for years. The manager there prepared BOTH of my phones to be sent in to recycling program and were valued at $200 each. I got an email saying one was $200...the other was $36. That one for $36 was in perfect condition. I called and was told the "FIND MY iPHONE" had not been deactivated. Interesting since I watched the manager prepare BOTH phones the same way before I mailed them. I've been told by TWO Verizon employees the same thing happened to them and there was such a thing as escalation. I escalated the request to be reviewed AFTER contacting Apple to be assured my phone was able to be used by them. I escalated it twice and was sent an email saying they would not give me the money nor would they return my phone (as I requested) so that I could sell it for what it was worth. You can not talk to a manager about these situations as they hide behind their computer screen and send emails to tell you they wont back up their word to give you what they agreed...and they wont back up their manager/ representative who prepared the phone...and they wont honor YEARS of being a faithful customer. Instead I feel I was lied to and taken advantage of....all for $136 in Verizon's pocket. I will be seriously considering changing carriers after this escapade...especially now that I'm seeing that this is an ongoing issue (that even employees told me they encountered). Unfortunate that good quality customer service has been ditched by Verizon Wireless...I thought they had more integrity than that. I would like to see a refund of $136 which is duly owed to me or my phone to be sent back in the same great condition so that I can get what its worth for it.

Apple recycling program

does that program they offer apply to the ipod touch?
because i have an old ipod mini lying around thought id put it towards that and get a %10 discount, does any one know if it matters if the ipod is broken?

hey!
The Apple Recycling Program was not iPod specific.It was merely Apple encouraging people to not throw away an Electrical device which contained batteries,LCD screens and other possible pollutants which are environmentally unfriendly if disposed of incorrectly.
The scheme was still running before the Touch so I can't see why they would not give you the 10% discount.
Cheers,
John

Apple Reuse and Recycling Program

I'm not sure where this should live. Its not a question more of a warning.
I recently took advantage of the Apple Reuse and Recycle Program in the UK to recycle three iPhones and obtain some vouchers in return. The Apple Partner for this service in the UK is 'BrightStar'. I used the on-line website and within days the return packs from BrightStar arrived. Enclosed was a flatpack box and a returns label. I packaged up the iPhones as instructed by BrightStar's own documentation, affixed the postage label and took the three packets to the Post Office, to be sure I obtained a 'Certificate of Posting' from the clerk.
Within a couple of days, emails started to arrive saying that the iPhones had been received by BrightStar, however only for two and not three. A day passed and more emails arrived with the Money off Vouchers for the two iPhones but not the third. I left it a day and contacted them via email and received the reply to say that they had not received the third iPhone. Ok.. its got lost.
So I then ask BrightStar, what now happens? Did they have insurance to cover the loss in the postage that they had arranged? No.. they don't pay for any kind of insurance in the postage that they themselves arrange. BrightStar then informed me that it is up to the customer to take out extra insurance or arrange 'Special Delivery' when they take the packages to the Post Office. However, this is not stated in the packaging instructions. So foolishly I have assumed that their pre-paid postage included insurance for the items.
So no iPhone, no voucher . I know its not Apples fault but what really annoys me is the attitude of BrightStar, their Recycling Partner, basically washing their hands of the whole affair, even though they had arranged all of the postage and packaging. Apple really do need to have a word with these people, I expect Apples Partners to be of the same standard as the Apple Organisation.
So people be warned. If you use BrightStar's service make sure you insure your package when you take your pre-paid packet to the Post Office, otherwise if it gets lost, you like me will be out of pocket.
I don't know who to take this up with within Apple, I can find any kind of contact for this kind of issue.

You might try contacting the Customer Support folks and see if they can give you a number for customer relations: https://support.apple.com/en-us/HT201232
In the US, the user has the option of taking the devices to an Apple store where the transaction is handled by the Apple staff, sounds like a significantly better option. But, thanks for the warning about buyer-beware - the need to protect yourself anytime a valuable device is sent through the post or any shipping organization.

Verizon Device Recycling Program

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