Verizon Disconnected My Dry Loop DSL

I have had the Dry Loop DSL for two years after dropping my landline. I got the letter from them in May saying they were no longer offering the Dry Loop but for those that have it, nothing changes as long as you don't make a change to your account. Figured I was fine. I was away on business last week and came home to no internet. Spent an hour on the phone between Repair, Billing, back to Repair and then to Sales but all I could find out was there was a Pending Disconnect on my account but they couldn't tell me who did it or why. Funnily enough on the same day the Disconnect order went through, my Discover Card was billed the $41.99 for June. The last person I spoke with put an Investigation Order though to find out why this is happening and I was supposed to hear from someone Saturday or Monday. Nothing.
Has this happened to anyone else with the Dry Loop? They are telling me now to get reconnected, I'll have to bundle with a landline, which I don't want.
I plan on disputing the June charge with my credit card company and then go to Comcast. I can get way more speed for less money for the first year and then it will cost me more but at least I'll have more speed.
UPDATE: I got an email from Customer Service after submitting an issue yesterday telling me that once the diconnect order was placed, it can't be reversed or reconnected. NO ONE has told me yet WHO order it disconnected and WHY. They said they will refund me from the 6/22 diconnect date through July 9. I just placed an order with Comcast for Internet Only AND filled a complaint with the FCC. I did nothing to initiate this disconnect and if they can just randomly diconnect you and then try to force you into a bundled landline to get reconnected, then no dry loop customer is safe.

Hi Emdanyi,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Verizon offers Dry Loop DSL in most areas. Some areas might not offer it. As to why, I couldn't tell you. Just let Verizon know that you want to shut off the telephone service but keep the DSL on. They should be able to put in the request and adjust your bill accordingly. The DSL will go up a few dollars a month when switching to Dry Loop, keep in mind.
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The first to bring me 1Gbps Fiber for $30/m wins!

Slow Dry Loop DSL question

Hi,
I've had this dry loop dsl for a couple of months after getting rid of my home phone dial tone and using my VZW smartphone as my only source of voice comm. In the last month (March) speeds have been below dial-up speeds. Before going to dry loop I would typically get on the 1 MB plan 0.75mb down and .35mb up which worked great for me as I don't watch video, play online games or use a lot of bandwidth heavy sites on the net.
Now beginning in March it has dropped and sometimes just disconnects then returnes to:
Last Result:Wednesday 04-Apr 2012, 06:22:02 PM
Download Speed: 138 kbps (17.3 KB/sec transfer rate)
Upload Speed: 124 kbps (15.5 KB/sec transfer rate)
Wondering what happened? I've done the turn on-turn-off Westell 6100 moded, reboot the computer, unplug the dsl line then plug it back into the modem...still can't get consistency like I had months before going to dry loop dsl. Here's my Westell modem transceiver stats as of this morning: (does look a little better down stream but upstream is ... well blah for email; especially a 2mb photo attachement!)
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Are you only seeing speed drops during the evening hours or is this a case that occurs 24/7? The line statistics look fine now, but there's a difference between congestion, an incorrectly built PVC and physical line trouble.
========
The first to bring me 1Gbps Fiber for $30/m wins!

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look at the 3rd column under No Verizon home phone on this link: http://www22.verizon.com/Residential/HighSpeedInternet/Plans/Plans.htm

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Hi,
I have verizon land line and dsl, would like to know if "dry loop dsl" is available in the autumn creek subdivision, friendswood, tx?
Thank you,
Solved!
Go to Solution.

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The first to bring me 1Gbps Fiber for $30/m wins!

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Hi Yetendra,
Yes you can have a plan called as month to month[MTM] which doesnt have a annual contract.
If you are exiting customer with Verizon you can call 1-8005676789 to change it to MTM
However if you are new customer you can call 1-8004834000 to sign up
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The first to bring me 1Gbps Fiber for $30/m wins!

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>>18,000ft or less from the Central Office<<
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Solved!
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#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
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Please note, that the answers to questions 2 and 3 could be the same...
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Frequent disconnects and low DSL speed.

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NOTE your distance from the Central office and age of the copper lines could also be huge factors ... I am about 3 miles and the lines could be 20 + years old or more.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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The first to bring me 1Gbps Fiber for $30/m wins!

Verizon Surreptitious Phase-Out of DSL

Ever since Verizon has began offering FiOS in my community, my DSL internet service has been inadequate. When I attempt to log on to the internet I receive a message stating "Connection timeout." In response to my service needs I have been solicited at my door and over the phone to upgrade to FiOS service. I call Verizon and instead of approaching my issues individually I am walked through the same trouble shooting template on every call. I have been told that a technician will come out to repair my lines, when I call back I am told that my ticket was closed. Before I moved to this area I used comparable low-grade DSL service offered by my former cable company, and I never had problems prohibiting me from doing basic things such logging onto the internet or keeping an internet connection. I recently bought an iphone and AT&T is my service provider because Verizon is just not trustworthy and is inadequate in its technical and customer service. The only reason I am still with the company is because of my DirecTV bundle discount; but because my time spent dealing with and writing complaints and email about Verizon is equivalent to lost money, I am soon to cut my losses.

So, inadequite as in the connection constantly drops out at random? How are the speeds? Same until the drop-outs or do they also follow in regards to problems by slowing down? Did all of this happen the moment FiOS went live in your area (wouldn't be a surprise. Not the first time I've seen this happen).
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The first to bring me 1Gbps Fiber for $30/m wins!

Verizon disconnects every 10 minutes

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Message Edited by Kathleen on 02-16-2009 09:18 AM

Certain parts of Verizon Site in Redirect Loops?

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A quick question. Usually, when clearing out one's cache for the internet, it completely clears it out, and that's that.
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Should I try to clear my cache on all of my browsers? Or is there a way to access a file on the computer itself to delete my internet history/cache, that my browsers might not be deleting despite my telling them to do so??
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RalfN makes a great suggestion. I have rarely had extended outages but have never had a problem getting a credit on my bill for days when my internet service was very slow or not working at all.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Verizon Disconnected My Dry Loop DSL

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