Verizon does not care about customers!!!

On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator

<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Similar Messages

Verizon does not care about this problem

I just spent about 2 hours in chat and all I got from the rep and supervisor is that LG is to blame and they can do nothing about this. They do not care that we have to suffer with a phone that is basically useless because of this horrible update. I am going to seek another carrier as soon as possible because Verizon does not deserve anymore of my money. Take ownership and help your paying customers instead of pointing fingers at other people. Shame on you Verizon and I can't wait for others to leave your horrible company.

Have you tried backing up your data. Factory reset the phone. And restore data?
This should be covered under warranty, if not from Verizon, then from LG.
THe upgrade process took 2 hours on my phone, which was much longer than any upgrade I've ever had.

Verizon does not care about poor service

Loyal VZ customer for many years. Problems with service where I moved to over a year ago. 3 & 4 bars showing on the phone and some days it just doesn't work. Upgraded plan with promise that it would solve the problems. Nope, lied to yet again! The signal comes & goes, but get this; the broadband works when the phone will not! Believe it or not, mostly when it is raining. Many calls to tech support and uncountable tries to get through. They have NEVER called back when promised. Not that I would get the call anyway. I get the fealing that tech support gets the run around from their own field people. My call has been dropped in the middle of a call with tech support more than once. Sometimes voice mails show up on the phone the day after they were left or if I drive far enough to find another tower. The phone works fine everywhere else I go. This is obviously not the phone, it is the local tower, which is only six miles away. This spells out breach of contract on the part of Verizon. They don't seem to understand that when I do finally leave, I will not be obligated to pay any cancellation fees. I am not in breach of contract, they are.
I keep paying the bill so I won't have to deal with the issues involved in changing carriers, but I am getting close to twisting off. It is due again. Maybe it is time.........................

bobvz wrote:
Loyal VZ customer for many years. Problems with service where I moved to over a year ago. 3 & 4 bars showing on the phone and some days it just doesn't work. Upgraded plan with promise that it would solve the problems. Nope, lied to yet again! The signal comes & goes, but get this; the broadband works when the phone will not! Believe it or not, mostly when it is raining. Many calls to tech support and uncountable tries to get through. They have NEVER called back when promised. Not that I would get the call anyway. I get the fealing that tech support gets the run around from their own field people. My call has been dropped in the middle of a call with tech support more than once. Sometimes voice mails show up on the phone the day after they were left or if I drive far enough to find another tower. The phone works fine everywhere else I go. This is obviously not the phone, it is the local tower, which is only six miles away. This spells out breach of contract on the part of Verizon. They don't seem to understand that when I do finally leave, I will not be obligated to pay any cancellation fees. I am not in breach of contract, they are.
I keep paying the bill so I won't have to deal with the issues involved in changing carriers, but I am getting close to twisting off. It is due again. Maybe it is time.........................
It most certainly does not indicate a "breach of contract." Per the Customer Agreement you were accepting when you came to VZW:
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer, or within 45 days if you're a Prepaid customer, and we'll give you a 1–minute airtime credit. If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
The bold in the last sentence was mine to emphasize the most important qualifier of the whole. In the first paragraph, it essentially states that the service and quality is not guaranteed (even if VZW is historically the most reliable provider in the country). The second paragraph states that you can be compensated for the lost time and that this compensation is the only right you have regarding dropped calls or interrupted service (outages and whatnot). Terminating the contract would still generate the early termination fee, which you would certainly be responsible for.
All of this, though, overlooks the essentials. Have the technical support representatives filed any tickets to have the tower looked at? Did the tickets get any sort of resolution? Issues with individuals dropping the ball does not equate to the apathy with respect to the service quality.

Verizon does not care about loyal customers

I have been a very loyal customer to verizon for the past 6 years and now it is time for another upgrade. I go to verizon to upgrade my phone only to be told if i upgrade i will lose my unlimited data plan. I was grandfathered into the unlimited data plan but now i must give it up or keep my current phone. This is crap!! All i want to do is upgrade and keep my service. I was then told that i could in fact keep my plan IF i buy a REPLACEMENT phone. *** is going on here. Needless to say i am switching service providers, nobody else is offering an unlimited data plan but if i have to pay for one it wont be to Verizon!!

I have been with verizon for 10 years. When an employee told me it would be cheaper for me to get off the unlimited plan and go month to month i believed her. LIES!!!!! they want you to get off the unlimited plan. I pay 40 dollars extra a month for this plan when this employee said it was the right choice. I have been through the ringer with Verizon. For months i have been talking to people and trying to get back on the unlimited because their employee gave me false information, Many other Verizon reps said they would have never recommended that i get off the plan because i use the phone a lot for my job. I told the first woman i talked to about that but she reassured me that this was the right plan for me. I had one lady tell me because i am a loyal customer and i pay my bill on time every month that they would switch me back to the unlimited on the next billing cycle... MORE LIES!!!!! There is so much more that i dont even want to get into but this fact remains.... If you work for a company and i look to you for knowledge and advice of what i should do and you give me false and wrong answers then the company should be held responsible. But not Verizon. Now that they are a huge company it doesnt matter to them if they lose LOYAL customers because they will get more tomorrow. So i will be ending my time with them purely out of principle. I dont like being treated with disrespect like i have by this company. So Sprint it is!!! After i converted all my family to verizon. My sister, mom, dad, husbane...i kid you not. Now i need to convert them away from the greed, lies, disrespect, and horrible customer service.

Verizon does not care about its customers

I have had verizon fios for quite a while now, the service itself is great but... I am a litle tired of the hackers, not sure if they are outside hackes or if this is an inside job....
ovh.net is constanly in my logs
94.23.4.33
94.23.42.81
and after I blocked these address' they moved to canada
192.99.193.56.
I changed the ip on my computer every couple of days or so, but within 15 to 20 min my logs start to fill. I contacted the FCC and complained to my state, I get a call back from the great folks at verizon, but I end up with tech advising me that it is impossitble to hack into my computer, and maybe I have malware and I need to purchase their antivirus. I have found numerous articles about how to hack the verizon router, and a friend of mine has proved that they work. Folks I would suggest if you have the knowledge or a friend that does make a passive internet tap, and sit back and watch the traffic that comes through. After doing this I was no longer stunned when my logs would suddenly reset by themselves.

It is best to do the factory reset before downloading the update, because some of the apps that you have downloaded may conflict with the update. If you are having troubles with the new update I suggest you backup your applications, and then complete a factory reset.
The applications that come preinstalled on your device that you mentioned have no affect on your phone or its battery life, unless you have clicked and installed them to your device.
MasterResett: Allows to reset device back to factory settings.
Factory Reset option 1
From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Warning: This will erase all data from your phone, including:
Your Google account
System and application data and settings
Downloaded Applications
It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos

Verizon does not care about keeping one of their most loyal customers. Please share your similiar stories for a news article I am working on

This seems insane to me. I am working on getting the exact start dates of contract for a news story that I am doing for work.
My approximate guess though is we have paid over $40,000 in service fees and they are throwing away guaranteed minimum of over $6,000 in fees by not having these lines resigned to another contract.
I am not bitter. I wish I could keep their service, but it is not up to me.
I just can not believe how much
The best part of this to me, is he got fed up and ended the conversation.
He sent his last 3 messages rapidly when less than a minute had passed and I was typing so he could stop doing his job.
Chat transcript removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

The only thing is that I don't get how people can get scammed or cheated by VZW. I have not had a problem with them. Granted, I've only been a customer since 2011 but I have been very happy with my service. When I joined and had less service inside my house than I did with AT&T and they told me that I they can't guarantee me service inside a structure I wasn't exactly happy but I got it. I have never gotten more than what I asked for when buying a new device. I certainly don't let sales people pressure me so I will never walk out of a store with a tablet or hot spot that I don't want. I also fully understand that, when signing a contract, if I decline insurance and something happens to my phone it is NOT VZW's fault. The ones who complain are the ones who don't want to live by the contracts that they have signed, and might I add, voluntarily. These are the people for whom the Edge program was program was developed. They don't have to sign a contract and keep a device for 2 years. They can essentially get a phone whenever they want. The phone is potentially lower cost when you figure in the discount. However THIS flexibility is NEVER good for them yet they threaten to call the news or a lawyer to dispute said contract. I say to all of these people...get over yourself. I am tired of it. You're nobody special.

Wow I can see from all the negative feed back that Verizon does not care about customer loyalty.

I have 4 i phones I pad 2 mac books and internet,landline and cable all through verizon. i have contacted verizon customer service I have been to A verizon store and have been lied to by there customer service department. Two of my phones that belong to my son and daughter where severely damaged at a school function. I inquired about having the two phone replaced of which the phones are up for renew in 6 weeks.I find it unbelievable that a loyal customer who has been with them for 7 years and pays there bill every month( 500.00 ) absolutely refuses to help me just mind blowing. I had my mother two sisters and brother switch to them and now will let them know of this. Shame on them they don't deserve customers like me and will be looking to changing to att and comcast for my services.

Good morning dupi17. I want to to start off by thanking you for your continued support over the years. I am sorry to hear about your kids phone getting damaged while at a function. Its always disappointing to see something like that happen. For situations like this, it is always great to have insurance. What kind of damage was on the device? Do you have insurance on the device?
If you don't have insurance, you can take a look at our Certified Pre Owned program. These are phones that are in like new condition, but are sold at less than full retail, to make the cost more manageable. For more information on our Certified Pre Owned Program, please visit http://vz.to/rcDvLW.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina, but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further!
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba. I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

At least Toshiba is covering your repairs under Warranty. My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Verizon does not care one bit about the 5% heavy user base, They want you GONE!

In making several calls and asking pretty much the same questions to different people at Verizon Customer Service, I have come to a few surprising conclusions (well sorry, not surprising).
1.) An opperator pretty much told me they do have information NOW about what is going to be happening with the new plans, but has been instructed to NOT release it. In other words, they don't want you to know the truth about what's going to go down, until it's too late.
2.) Most of the opperators I talked to kept saying the same things, "Well sir even those you use around 6-8 gigs of data a month, 95% of our user base does not". See this is where I get mad. And I replyed with, "Well I really don't care what OTHER people are using for data, that is there business and there needs, if your plans suit there needs then fine, but I'm not concerned about them, I'm talking about MY usage needs, and your talking to me, and should be worring about what the customer you are currently talking to is needing". All this does is prove my point, that Verizon can give one crap about the heavy user base. Wow people whom actually USE what they pay for? Unlimited data, means I can use 100 Gigs if I wanted to. If you didn't like people taking full advantage of what they were offerened and paid for, then you should have never made it an option in the first place! Just like when the Cell Companies too away roll over mins. If I paid for X amount of mins, they should roll over, BECAUSE I PAID FOR THEM! O but once time my service was out and I said, "Ok, how much do I get credited back, since you failed to provide me with uninterupted service for a month I'm paying for, I want a credit, I don't care if it's 5 cents.." They didn't know what to say. Wow a customer wanting what he pays for and calling foul when he doesn't get it, what a concept.
Anyway, thought I would share this with any fellow heavy users. Soon as my pre-paid card and my HTC Nexus One S get here, I'm buying out of the remaining contact, and NEVER comming back. At this point it's about the companies lack of integrity! So CAN YOU HEAR ME NOW!!!?

Along with what you said about how the phones are gobbling up more and more data, wouldn't it make more sense that we should have MORE to our data plans not less. And if it's is a strain on there network, that would tell me they are trying to sell a produce and/or service and don't have the means to support it. And then in stead of investing to update there network to handle the traffic, they in turn punsh people who use what they pay for (I don't know why people don't understand the meaning of UNLIMITED). I would think, unless they have some brain dead people running the show, that when they first put the unlimited plan out there that they would have a percentage of users that would be HUGE power users, and would gobble up the GB's. So I find it hard to believe that it was a big surprise to them to have 5% of the people be heavy users. But no matter, they can change what they want, per there contract, and I can buy out and leave, per my own choice. And that's what I'm doing. So problem solved. They can find millions of others to screw over, I just won't be one of them anymore..

Blackberry Help does not care about the customer

Guys first let me tell you that I haven't seen an abysmal customer service like this. Even the people who sell pirated or illegal materials offer better customer service than this. Seriously. I think BB doesn't give a s*** about the customers, the only official method is to ignore the customer it seems.
Originally, my problem was this:
http://forums.crackberry.com/blackberry-passport-f434/random-reboots-unrecognized-sim-urgent-help-ne...
I have contacted BB Help at Twitter over and over and over again but only a bot answers the messages. Look at that. A bot is answering the complaints at the company who calls themselves "elite" and "enterprise" company. Please help me I am going insane. Should I consult a lawyer? I want to use my one year manufacturers warranty but I can't because BB does not offer any help.

I called customer support once. I was more help to myself than they were to me. Lol

VZW does not care about their customers!

I have never been more frustrated with a Company and their complete lack of concern for their paying customers!!! My Samsung Galaxy S4 (which I have had since June 2013) is having trouble receiving text messages from iPhones. This was a brand new line in June 2013 and has not had an iPhone associate with it. This problem started a few weeks back and I have spent countless hours going into Verizon, talking to tech support, conferencing in with family members and Apple to troubleshoot their problems….and no solution!!! Today I call Verizon to update the ticket (the iphone that Apple troubleshooted LAST NIGHT and said everything was fine still cannot send me a text message)…and what does Verizon tell me??? Your escalated ticket is resolved. RESOLVED??????? I am not receiving text messages from iPhones (yet it shows delivered on the iPhone) and my problem is resolved?!?! It's resolved because Verizon has wiped their hands stating that it is an Apple problem…the solutions that were given to me:
1. Have anyone that you know of that has an iPhone contact Apple when they can't text you so they can troubleshoot their phone. Ok, so I need to tell all of my family and friends who have iPhones plus 1400 employees that if you have an iPhone (my phone is also my work cell phone), you may or may not be able to text me and if you can't please call Apple customer service and figure it out with them. But even after you do that - I still won't receive the message.
2. Great news - you are eligible to enroll in our EDGE plan. Just give us the Samsung that you paid $300 dollars and pay $25 a month for a new iPhone and then you won't have an issue with not receiving iMessages. Is that a serious solution?????????????
3. Pay $270 to cancel your line, $125 to cancel your second line and $325 to cancel your third line.
I will be contacting the BBB and filing a complaint. I have never been more disappointed, upset and frustrated by a complete lack of disregard by a Company than i have with Verizon. Do the right thing and give me a proper solution.

First I don't work for Verizon so if angry take it out on Apple because that is actually where the fault lies.
Now on to trying to help.
IPhone users have to have the send as sms/MMS/text radio button on to send to you. You cannot get imessage on an android device. Text and SMS or MMS only. Now that will send to you.
The other thing iPhone users may have to do is going into contacts is edit the contact for you to send text messages. Or as the Apple Forum suggests simply delete the entry and recreate it. http://www.apple.com
Personally I have two iphones and my wife always buys droids (LG G2 is her latest device) and she and I have no difficulty texting or sending photos or attachments to each other at all.
My next suggestion is call 800-922-0204 and have a tech reset your text messaging by removing it from their end and just reset it on your account via their switch. Many times a simple refresh will correct the problem.
Another thing to try is send a text message, then a picture message, or a small video to a friend with an iPhone. See in turn if any of them are received. If they are let that person do the same back to you. This way you will know for certain if it is a fault with your device or Apple IPhone s .
Good Luck

Does creative care about it customers

It would appear that Creative does not care that most customers do not have any idea about the firmware to player issue. No referance material or software is included with the Zen micro. The website has little if any instruction. I have spent, to date, 8hrs. searching and reinstalling firmware, updates, drivers to come to the conclusion that Creative, who at this time are not able to be contacted because it's the weekend, either does not care about it's customers or does not know how to support thier products properly.
I have other things to do than sit at the computer. This Creative Zen micro was to be enjoyed but I'm not enjoying it at all.
Help needed is in post from "rulezbecca".

I did not post "rulezbecca" just replied to it. I have the same problem though.
I posted this to get the attention of, maybe, a Creative tech who might be reading some of the posts.
I have upgraded most of the computer software, firmware, hardware, and other periferals at some time or another with out this much trouble.
The main problem is that after part of the firmware has been loaded the micro hangs and the computer wants me to install a driver so it can communicate with the micro via the USB port, that same port it was using just prior to do the firmware download. Now the micro can not connect via the USB port in this computer or any other computer I try.
How can I get this situation resolved? I have read other posts and tried the suggested actions but none worked with my first micro and I don't want to put this one in the same locked out state.

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

Creative Cloud - Does Adobe REALLY Care About Customers?

I hope the staff at Adobe are reading these forum posts.
First question: the following quote
As far as the future of CS applications, in his Adobe MAX keynote, David Wadhwani said, 'We have no plans' to continue perpetual licenses. We are not ruling that out in the future.
Just exactly what is meant by this statement? Is Adobe already looking for a back door if the Create Cloud doesn't pan out? I really would like to know what this means. It sounds ominous and dubious and it sends mixed messages.
As far as the Creative Cloud model goes, is this really a benefit to your customers? I can see it might make Adobe a lot of money (if you don't lose a vast majority of your customer base) but how does it really benefit your customers? Your loyal customers? The customers that made you the rich company that you are today.
Speaking for myself, I do not use all the programs that will be available in the cloud on a regular basis. During the summer when I don't have classes, I don't use some programs at all. But I have to keep paying whether I use them or not. If I stop paying, I will lose access to my software. How is that a good thing for me? For the majority of your customers? You think because we pay a monthly fee that most people won't equate that we are having to fork over more than $300 a year? In some cases over $600 a year. And it never stops. How is that good for the majority of your customers?
Do I really need to have the latest software constantly? No, I don't. But you are now forcing the issue whether I want it or not. Forcing your customer to do something does not seem like you really care about me. About us.
What about my students? We have hundreds of students that go through our Adobe software classes each semester. Every student told me they would not go with the Cloud, either because they don't have the money or they were going to protest Adobe's "money grabbing scheme" (one student's actual quote). The students sure don't think Adobe cares about them. If the students stop taking the classes because of the software access, then we start cutting sections. Does Adobe care about that? I'm sure no, but think about those hundreds of students each semester that will no longer be learning to use Adobe software.
Adobe is putting a stranglehold on its customers and the customers are going to say enough is enough. Perhaps new software (open source?) will emerge to take the place of Adobe. Perhaps people using InDesign will go back to QuarkXPress. Perhaps enough of these former Adobe customers will force Adobe to check their hubris and greed at the door. But maybe not. The world will move on, one way or another.
One thing I am supremely sure about is Adobe has got it really, really wrong on the Creative Cloud strategy.
BTW, you might want to read the following link entitled Adobe Creative Cloud: Lopsided Legal Agreement. It is not pretty:
http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agreement.html

Nice sentiments, could not agree more.
xIDx wrote:
What about my students? We have hundreds of students that go through our Adobe software classes each semester. Every student told me they would not go with the Cloud, either because they don't have the money or they were going to protest Adobe's "money grabbing scheme" (one student's actual quote). The students sure don't think Adobe cares about them.
I hope this occurs across the globe with students ("potential" future Adobe customers) whom may be hindered in their monetary abilities but not in seeing the truth towards what it being placed upon them by Adobe concerning the Cloud mirage. This is a great opportunity for educators to truly educate their students about Adobe.
xIDx wrote:
One thing I am supremely sure about is Adobe has got it really, really wrong on the Creative Cloud strategy.
BTW, you might want to read the following link entitled Adobe Creative Cloud: Lopsided Legal Agreement. It is not pretty:
http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agree ment.html
Great link!

Does BB care that customers are unhappy about the iPhone 5 pre-order process? Should they?

It is obvious that there are more than a few customers who are unhappy with the iPhone 5 pre-order process. In my case I was unhappy with it. BB kept pointing the finger at Apple. It is well documented in the press that Apple has redirected supply to Apple customers then to phone companies. So, although still unhappy, I was buying BB's explanation.
Fast forward to this past Saturday. I received an email that my iPhone is ready for pick up. Due to prior commitments over the weekend I planned on picking up the phone on Monday. On Sunday I get an email stating that if I don't pick up my phone by Tuesday my preorder would be canceled. I gave it no thought. This morning (Monday) I got a reminder email. Still everything is good, because I'm going to pick it up today.
I walked into the store seconds after the door was unlocked. I hand my paperwork to the salesman in the mobile department. He asked me if I had received a phone call. I said no. He said there was no iphone for me. I showed him the emails on my phone. The net result is that I do not yet have my iphone. I am expecting someone at BB to blame the emails on Apple.
Does BB care about the fact that there are disgruntled customers? Should they? They no longer have any brick and mortar competitors. Since they have a monopoly in most markets, should they even bother to care? Caring would probably eat into their profits.

They absolutely should care. The thing about the iPhone is that it is a product that makes a large splash. People can instantly talk about it since it is statistically a good ice breaker. One of the first things I talk about when I discuss my iPhone with other's is where to buy it and I have not recommended Best Buy for the way they have handled this exact scenario. When they found out what had happend they could have at the very least offered to price match Walmart for the 16GB version.
As far as the competition is concerned. I say that I will be purchasing the more costly electronics online or Costco. I am through with Best Buy. I will stop in periodically and "play" with the item's I am interested in purchasing but no longer will I buy from them.
By blaming Apple for this and given that Apple has done this to them in the past, I can only wonder how they did not see this coming. If I were in a situation where I knew the supplier would even consider Shorting me on supply I would demand a written and legally binding statement by that supplier that I would not get stiffed for the devices. It only makes sense that if you have a contract to sell then you have a contract to secure your supply.
If this contract existed we would be hearing about a lawsuit against Apple by Best Buy but they don't have this agreement so they just look amature and naiive.
Good luck to you in getting your phone. I simply walked into an Apple Store in Cupertino CA on 09/21/12 at 5PM and walked out by 5:30PM with all my contacts and email set up.

Verizon does not care about customers!!!

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