Verizon, Does YOUR equipment need service and upgrade? Not OURS? Please Help

Question

     Hello,
I used to have a pretty stable dial-up, then DSL, then DSL enhanced connection. But late this summer, my service has gotten horrible. In the evenings, I can get disconnected every 1 to 2 minutes or even get disconnected when I am trying to reconnect from the last disconnect.
I have a new modem/router from Verizon and have gone through all the standard troubleshooting suggestions given on this site.
I then began sifting through these forums and then posting about my difficulties.
Through the last several months it seems as though more people are complaining about the frequent internet slowdowns and disconnects. We've all been walked through the same steps.
Finally we are being told that these problems are happening during "high-traffic" times on the internet and nothing else is said.
I recently saw a post where a customer said they were told by a Verizon service technician that the problems are because Verizon's hardware needs to be upgraded to handle the larger amount of internet traffic.
I have rebooted and reset my modem many times. I've restarted my computer, run cleaning programs, cleared the DNS folder, and defragged. I've even changed the phone and Ethernet cables.
Verizon,
Will you please work on solutions on your end instead of saying everything is on OUR end?
Thank you

Answer 1

We had escalated this previously for you and your post was copied to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Anthony_VZ
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