Verizon doesn't care

I'm in central mass, we just went through the snowstorm, and our FiOS line is down. It is hanging from my home, running across the street, and hanging from the telephone pole. This happened on Saturday. I called and told the rep at Verizon about it, explained we have a lot of kids in the neighborhood playing outside in the snow, sledding, and other things kids do. It's hanging down right next to the basketball hoop on the road. We don't get a lot of traffic, and kids will still play there, the cold doesn't bother them nearly as much as it bothers us adults. It is a HUGE safety hazard to be hanging down just inches from where they're all out playing in snow and ice. I realize the line won't cause any electrical shocks, but it doesn't have to be a live copper line to strangle a child, or for a child to simply trip on it and slide across the ice and concrete on his or her face.
To make a long story longer, I called on Sunday morning and was told someone would be out either that night or Monday, within 24 hours to take care of it. It's now Tuesday so I called again. Now I'm being told it's not scheduled to be fixed until the 6th? I realize other people are out of service because of the storm, I don't even care if my service is the last to actually work, I can connect to my neighbors internet just fine (or I wouldn't be typing this). I just don't want some kid to die because of Verizon's negligence and uncaring attitude. Is it too much to ask to have someone come out and take 20 minutes to tie the line up out of reach at the very least?

Form filled out a second time, because the first time I received a call from "Travis" and was told someone would be here before 5pm. It's now 7:15pm, no call, no tech, line still hanging down outside. A vehicle has since cut the line after my first message. All I see this doing is costing Verizon more time and money, costing me more time and money, making an unhappy customer even less happy, and allowing a safety hazard to continue in a fourth day. I also had to go outside and spool the cable myself at the pole and my home to try and decrease the possibility of a child being hurt.
Thanks Verizon, good show.

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Multiple Issues with HTC 8X and Verizon Doesn't Care

I have had this phone for three months and had this issue the whole time. Searched Verizon and Windows forums and found the same thing. Only Verizon HTC 8X having this issue. On top of that I am now having hardware issues. Phone SIM not showing up as connected and have to restart or re-seat the SIM. Battery life has gone down drastically. Overnight charge gets me 11 hours tops without using my Data plan with WIFI off and other major apps closed out. Shouldn't have to do that to utilize features on a smart phone. As soon as I begin using my data plan the 11 hours is cut in half. Not to mention if I use the phone for GPS navigation it gets drained in 30 minutes to and hour. Then the software is now freezing. Either freezes completly and have to restart or applications i try to open, stall and then go back to the start menu. I have to then power off the phone which freezes and 15 minutes later powers off. 3 months into the phones contract. Ridiculous. Bought from Letstalk.com and they told me I am SOL. 14 days for return and 30 for exchange. Go see HTC. HTC says i'm SOL. Go to Verizon and get a new SIM. Factory Reset the device as well. If that doesn't help, ship it to us and we will repair. Are you kidding. I am a consultant for a major merger and acquisition company that deals with infrastructure practices all day. Send you my phone for repair on a 3 month old phone. Are you kidding me. Finally talked to Verizon. They are not consciously aware of the HTC 8x missed call three beep scenario when it has been on there forums since December of this year. With all my issues they told me I'm SOL. I don't want to send it in for repair. That is ridiculous. What will that solve. A couple of the issues. What about the three beep issue the has plagued me for months. A refurbished of a different model from two years ago, no thanks. I received a new phone three months ago. So you wanna make it my fault and tell me here take an iphone 4 from two years ago from 300 dollars. I am furious with this and want to proceed with making sure this lack of decent service for an issue like this is resolved and others don't have to face this type of treatment. I paid good money for a smartphone with reliable service. So far i'm being told to bend over and take it from everyone. I feel that the three beep issue alone is a breach of the contract I have with Verizon and I should be able to constitute that right and terminate this disease.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Verizon doesn't care about its customers

I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1 basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment then change both those phone numbers but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers from there own reps not doing as they say they can
I hope your not confused a I am here

I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

Verizon Doesn't Care About Their Customers!

I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you

vaughnstone wrote:
I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you
Did they show up?

20+ year business account customer LEAVING after HORRIBLE customer service and verizon doesn't care!

6 month old Droid 4 stops working, so I visit Verizon store where I am promised a "new re-conditioned" phone over-nighted to me today.
I called customer service to complain that my new phone is being replaced with a re-conditioned phone. I was told I would be called back by a supervisor, but never called back.
My phone does NOT arrive today and I get some ** story about it being Saturday. I WAS TOLD IT WAS COMING TODAY!
I stayed home ALL DAY waiting for it.
Now, I am furious..I am a business woman with NO PHONE for 4 days because I was sold a defective phone.
My company has been with Verizon for 25 years (before it was Verizon). We have spent at least $65,000.00 in monthy fees, not including all the phones we have purchased for our 5 phones and 4 data plans.
I call today to speak to a supervisor. Bottom line, I want to go to my local Verizon store and have my defective new phone replaced with a new one or me and my $65,000.00 in business walks. do they care- NO.
If i did business like this, I would be out of business.
PLUS, this is our 2nd DROID 4 to die in 2 months. Obviously there is a problem with this phone, PERIOD.
As soon as I can figure the cheapest way to leave, I intend to.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Verizon doesn't care if you pay for Priority Overnight.

I preordered the Note 3, and picked priority overnight shipping, it cost me $14.99. First of all, when I preordered my S4 I got overnight as well, I ended up receiving the phone earlier than most customers, and I got it before I go into work. That being said, this year Verizon shipped my Note 3 FedEx 2 Day despite that I paid and expected a phone with Priority overnight delivery by 10:30am. The Rep's I've spoken to all say different things, we'll start with Rep 1 etc:
1. Claimed she would call FedEx because this is a FedEx error or warehouse error. Says she fixed the issue. Then when I asked she said FedEx would show service updated within 1 hour. It didn't after more than 4 hours of waiting I call again.
2. Claimed that I was being a unreasonable, inpatient, and was expecting more than "ships by 10/10". Says she will refund my $14.99 and then I'll just have to get the phone on Thursday. I told her that I paid extra for priority overnight for a reason, and that this didn't happen with my S4 preorder, or my HTC One order. She then told me I'd get refunded DESPITE me telling her not to several times. I then call VZW again.
3. I went straight to cancel service option since I was frustrated. Rep tells me it shows Priority Overnight in order confirmation at VZW's site. I told her to check the FedEx tracking number. She told me that she'd have to create a ticket to the warehouse then they hey fix this.
I'll provide screenshots soon.
If I don't get the Note 3 here Wednesday by 10:30am, like I paid for, then I will cancel ALL 6 lines. When I was with AT&T I never had this type of trouble.
Shoot AT&T offered me upgrades all the time. I gave up my AT&T unlimited data grandfathered, for Verizon. I have repeatedly paid full retail price for my phones at Verizon.
If this is how loyal customers, who pay on time, more money spent than with their old carrier (AT&T) then I guess I'll be switching.
It's bad enough Verizon is always last to get phones. HTC One took over 4 months to get to Verizon. Note 3 took a week extra, despite that VZW is the largest carrier in the US. Verizon is more expensive. Should I even mention that Verizon stupidly locks the bootloader on Android phones? Not even T-Mobile does that. If I pay $599 or $699 for my phone, you better bet I want a unlocked bootloader
I'm really ticked off right now.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

There MUST be more to this story, because there at least APPEARS to be some contradictory statements.
With ALL of these complaints you have with Verizon and praise for your previous carrier, it is amazing you even switched to Verizon AND you are even considering staying.
You say in your OP that you "repeatedly paid full retail price for my phones at Verizon" yet you go on to say "If I pay $599 or $699 for my phone, you better bet I want a unlocked bootloader" knowing full well that "Verizon stupidly locks the bootloader on Android phones".
All that YET you would still stay ONLY if you had received your "overnight" shipping???? Guess that "unlocked bootloader" is simply not that big a deal as long as you get your overnight shipping. Good luck. Hopefully it will work out and you will get your phones in time. Otherwise, good luck with your new provider.

Verizon doesn't care about their customers any longer.

Dear Verizon,
I need to tell you about two recent experiences I had with Verizon Wireless over the past week.
First of all, I placed an order for in-store pick up at the Maple Grove, MN location on October 30. I went into the store a few times to try to pick it up. I waited for 40 minutes each time, and left because the store was so busy. I couldn’t get help.
When I finally picked it up yesterday afternoon, you were very close to losing me as a customer. Jeremy, the sales guy who helped me, was knowledgeable about the phones. I was upgrading at full retail price due to needing a new phone. Where things went wrong was when he continued to try to tell me about your leasing/Verizon Edge program… I told him I was NOT interested, and he kept pushing and pushing. This is my money, how I choose to spend it, and he was pushing the program very aggressively. When I threatened to leave, he said he didn’t make any money on the deal, and that it was a better business model for Verizon because you don’t have enough money to invest in your network (?) Really? Is that something you want to advertise to your customers?
So Jeremy backed off, but then the Store Manager started in again with me at the front counter about the program, and I again told him I would gladly walk away from my order and leave. He would not stop either. Jeremy finally got him to stop, and had I not needed the phone and had a friend with me, I probably would have left. My friend, who is also a Verizon Customer, was just as disgusted as I was with the Sales approach. I think the Maple Grove store is poorly managed, and this was apparent in my sales experiences there this past week, the sales associates’ behavior, and the behavior of the manager himself.
I stopped shopping at Circuit City years ago because the sales reps were pushing their extended warranty with the same aggressive attitude your employees displayed. They are now out of business. I stopped shopping at Best Buy as well. I would gladly stop shopping at Verizon and switch to AT&T or another competitor if you are having such severe problems investing in your network and need to badger your customers. I really hope that this is not the way you want to treat your customers?
Also note, that I went to into the Delano Shock City Cellular Verizon Dealer on 11/1 and they would not honor the $699 price on the Samsung Note III listed on my order confirmation or the Verizon Website. They were charging $801 and $160 for 32 GB Memory Cards. Pretty Crazy. Again, do you want stores like this representing your business and your brand?
Seriously thinking about canceling all three lines when our contracts are up…You have also removed the contact us feature on your website, so I had to contact you this way... Customer service is evidently a thing of Verizon's past.
Thanks for listening.

It's not a hidden fee if it is out in the open, the current way means there is no such thing as a free phone. The G2 may be on sale for $0 with a coupon, but it is actually $30+tax when you checkout.
All of my points are completely valid, you are like the typical large corporation these days telling their customers they are wrong.
1. Verizon works with LG, Samsung, etc., not Google. Verizon chose not to support the new Nexus 5 phone because it gets updates directly from Google. Sprint, AT&T, and T-Mobile all support the phone.
2. Verizon advertised quick updates for the Galaxy Nexus when it came out, at one point it took Verizon 6 months to release a new version of Android. Hardly quick to me.
3. The HTC One came out MONTHS after it was available for all other carriers in the US. Then, they charged a full $199 for it even after other carriers had already discounted it, this is a typical Verizon practice.
4. Verizon is the highest priced carrier, this is a fact.
5. When LTE was first released I was getting 10-20 mbps down, now I consistently get 1-3 mbps down. Verizon's LTE, in many areas, is slower than AT&T's HSPA+ 3g service.

Verizon doesn't care about their customers....CLEARLY

Being a loyal customer since 1995 I thought it would mean something...Not! I had a situation where I was promised to have a 299$ fee removed within 24 hours; it is now 48 hours plus and it hasn't been removed. I am highly disappointed and I feel that all Verizon is about is MONEY! I totally feel like Michele was just saying something to hurry me off the phone. It is a shame that it has come to this. February 2015 can't come fast enough (when my contract ends). When people show you who they are...believe them! It's one thing to say "we value you as a customer" but another thing to actually show it. Undoubtedly the 200$ plus dollars spent a month is appreciated only through the eyes of greed and piloting to see how to get more money from the customer. I can do just fine with Metro PCS AND pay much less since the service lately with Verizon has been crappy and I can barely get a signal you. I would not advise renewing a contract with Verizon. Tell your family and friends not to get Verizon service..they will be disappointment if they do!!! Years of loyalty mean absolutely NOTHING! THEY WANT ALLLL of your money and you will get horrible service (literally) and customer service in return.

That amount is usually the old "we never received your device return ploy" read on the internet about it and on this forum.
Even phones that have been tracked back to Verizon, they claim they have not received, or it was damaged, or it has water damage etc. However Verizon supplies the return label and it is an issue between them and the shipping carrier. But since they have your account information they find it more convenient to charge the amount to the customer.
The only real recourse is to go to small claims court to have it removed. A shame.
Good Luck

VZW strong-armed my account, data, refuses help doesn't care.

I have been a Verizon Wireless customer since the Bell-Atlantic Mobile merger in 2000. How they are treating me, their customer of over 14 years is unconscionable. I have a grandfathered unlimited data plan that they will not allow me to use, will not return calls as promised, nor will they honor any promises or assurances given to me by several employees. Verizon just doesn't care about me.
In 2008 I left the private sector to work for the government. At that time I had two plans with the unlimited data feature. One was mine, the other a line that I purchased for my father who had recently retired. My credit card is charged every month for that line, it has never been in default. In 2011 I took a job with the state prosecuting attorney's office. I was issued a phone by the county with the government's unlimited call, text, email and data features. At that time, Verizon no longer offered the $29.99 unlimited data feature on their new plans. I was fortunate to have two plans that were grandfathered. I called customer service to suspend my line, and was told that because I was both grandfathered and moving to a government line with the same data feature, and because I still had a plan (father's) with that feature, I would be able to retain and reinstate that plan and feature in the future. Fast-forward to May 2014 and Verizon has broken every promise and just doesn't care.
I left the government and returned to private practice this month. On May 16, I submitted a Government Agency to Personal/Employee Assumption of Liability form in order to retain the same number that I have had for the last several years with the area code of the county where I had moved and plan to stay. Verizon's government employee support agent explained to me that she was unable to set me up on the same plan I had suspended because it no longer existed. After explaining what I was assured by Verizon when I took the government job and getting nowhere, I was told that once the AOL had gone through, I could talk with consumer support and they would be able to help me. It was suggested, and I agreed to just a basic "place-holder" plan so I could transfer the phone number to my account and then go forward with customer support. In the interim, she would move the number from my grandfathered plan to the "place-holder" and my AOL work number to the grandfathered plan so that I can immediately have my unlimited data feature. I found that to be reasonable and agreed. The transfer (so I thought) went through and I thanked her for her help. I even rated the call as at least a 9/10 in customer support and satisfaction. I immediately received two text messages from Verizon, that I had assumed the liability and that my number had been removed from My Verizon, and to contact customer service if there was an error. Two hours later I received a text message that stated I had gone over my data usage and would be charged an overage. Oddly enough, my father received the same message and called to ask if he had done something wrong. When I called customer service, I learned that not only did she not put my number on the correct plan, but all of the data I had used when working for the government was charged not only to my account, but to the "place-holder" plan with the minuscule data cap.
Since then I have been to three Verizon stores, including a corporate location with the authority to correct this matter. I have been transferred from consumer to government support, from customer service to technical support, I have escalated calls and was told by one escalation point, Justin ID# 65183 that he was the end of the line and no one else over him could or would help me. Apparently Verizon only has one tier of escalation? Every supervisor or escalation point has assured me that they have emailed their superiors and I would receive a call back in 1-2 business days. I have yet to receive such a call. Monday, May 19, I actually thought I had gotten somewhere. A customer support representative named James told me he would submit an Inactive Pricing Request to get my data feature back and put me on the right plan, not the "place-holder" I am currently stuck on. He told me he would call me back at the latest by Friday, May 23 to get me set up after the request was approved. I hadn't heard anything by Wednesday, May 21 when I received another data overage text message from Verizon. I called and was told that the request was sitting on a supervisor's desk for his approval and then it would go through. I heard nothing Thursday, May 22, so yesterday morning, Friday, May 23 I called and was told by yet another representative that the request was denied because it was filled out incorrectly, and that James had written detailed notes and was diligently working on the matter. She said that he worked in another location but would email him to contact me with status. By 3:30 with nothing yet from James, I called again and was told by yet another representative that James was still working on it and had written in his notes that he would call me by close of business that day. She told me he was on central time, and that I should expect a call by 6 p.m. eastern. Again, no return call.
Today when I called, the representative that pulled the case number associated with my Inactive Pricing Request told me that it had been denied and that there was nothing further. The status was closed. There was nothing she could see in any of the case notes of any mention by James to call me back by close of business, of any emails, of the denial because the form was incorrectly filled out. Today, I was told that there was nothing in the case notes of all that I had been told came from the case notes all week long. It has been 8 days and counting, and I fear many more.
I have been to so many Verizon stores that I actually took the time to write down their Mission Statement. Among other things, it expressly states that:
"We believe that our customers are our greatest asset and we work hard every day to exceed their expectations by listening to and fulfilling their needs and treating them with respect and dignity. We strive to create lasting relationships to ensure we have future opportunities to serve them in our stores and on our website. When making decisions, we know that if it is the right thing to do for our customer and for the company, we can and should do it. We are personally empowered to create positive customer experiences and company profitability every day."
I daresay that Verizon only cares about profitability. And if I didn't live in such a rural part of the country, without access to internet apart from 4GLTE, not even through cable, Verizon DSL or FIOS, were it not for the fact that I refuse to burden my aging father with having to lose his number that he has had for so many years and update all of his contacts with his new information, were it not for the fact that I truly have NO OTHER CHOICE but Verizon for even phone signal, I would not give them another penny and they could at least lose the tiniest drop in their profitability bucket from a customer they assumed from before they existed.
Every promise Verizon has made to me they have broken. Apparently, half of what they have told me was happening never did. I no longer have access to my original My Verizon account, Customer Profile, cannot even use the email address I used to sign up again to post this because it is "in use" by me, who cannot even use my plans, my numbers, my devices, my property which I own and pay them for monthly without fail. And to top it all off, they are charging me for data usage which isn't mine, it belongs to the government (who by the way, pays a month in advance).

dont hold your breath with anything being done with contacting the BBB.. i contacted them weeks ago... Nothing happened. vzw never even contacted me like the BBB said they would.. like you said.. they dont care.. they dont need too.. when you have 122,000,000 customers people like you or me consume to much of their time so they would rather us just leave.. ive been having network issues with them for 6 weeks.. no resolve... they just throw refurb phones and sim cards at me, and dont listen to my actual problems...

Buyer Beware: Insurance may not be worth it. Verizon doesn't honor loyalty. I report, you decide.

Asurion Insurance may not be worth it, and Verizon doesn't stand by it's loyal customers.
I've had a Motorola Droid (Original) for 2 years, and my contract just ended this month (March 2012). My Droid's screen no longer accepts my touches. After several reboots, battery removals, resets etc, the phone still won't recognized screen touches. The Verizon rep at the store didn't know how to deal with it either. "Sorry dude." was the reply.
We went over options of getting a new phone like the iPhone 4s or Droid Maxx etc, or doing an insurance claim. (I'm waiting a few months to see if the iPhone 5 is going to be worth another 2 year stretch). I was informed by the rep in the store and a rep on the phone that I would have to pay a deductible of $89 if I wanted to go that route. So here's where I have an issue. If I've had a phone for two years that by this time is obsolete, no longer sold and the model is worth a fraction of its original value, and if I've paid 6.99/mo for 24 months ($167.76), does it make sense for me to pay an additional $89.00 (= total of $256.76) deductible for a rehab'd old Droid? Which is what was explained to me I may get. "We have no control over the phone you receive". (new or refurbished) So for me it's definitely not woth it.
I tried explaining this to the Verizon rep in the store and on the phone and they weren't sympathetic or possessed business savvy enough (or had the permission). I was referred to Asurion, (as expected) and the Asurion rep jumped the price of the deductible up to $99.00. The Verizon phone rep, and the Asurion phone rep both repeated to me several times "according to the contract that YOU agreed on, we will charge you $89.00/$99.00..." The Verizon rep dumped me off on Asurion saying it's their insurance contract so I'd have to deal with them, since I didn't want to pay the deductible. The Asurion rep was just as "pass the buck" with "it's a contract you agreed to with Verizon not us," mentality. Right away I called back to Verizon to get rid of my $6.99 insurance and they deleted it off my account.
Even when I informed them that I'm no longer under contract (I was even nice about it) and can go anywhere else the reply was "that's your decision." Too bad for Verizon that they don't stand by their customers. Too bad for Verizon wireless their attitude is "if you want to leave, don't let the door hit you on the way out." I can tell this was something the reps are trained to say and say it often; their responses were automatic, sounded rehearsed and robotic.
I've been with Verizon for over 4 years (at least) so this attitude is a bit of stab in the back. It's not good Verizon chose not to honor loyalty and stick by a customer who has completed at least two contracts. Good news is, in this competitive environment, I can go anywhere for a phone, and service.
I can understand if you just bought a phone that's normally $500.00 retail (no contract) and it went bad. Paying an $89-$99 insurance deductible is possibly reasonable depending on the circumstances, but not in my situation nor in other loyal customer situations in similar situation.
My take on it is; find out about the manufacturer's warranty on a phone first before buying a phone. The amount you'd pay for monthly insurance and deductible costs may not be worth it. You may be better off having the manufacturer replace the phone, or just buying a new phone anyway. Again...depending on your circumstances.
Good news is, I'm no longer under contract and looking around. My girlfriend is with Sprint and they've replaced two defective phones with NO CHARGE at all. Looks like I'll be looking at Sprint's website after this.

It amazes me how people can either sign up for something and not read/learn about it, or just assume that the terms will be ignored if they file a claim.
If I have a $500 deductible on my car and get in an accident, I will be paying that $500 deductible if my car is 1 month old or 10 yrs old. NO DIFFERENCE and my Honda dealership is not going to intervene with my insurance agent to see if "something can be done"!!!!!!!!
And yes, Assurion is a SEPARATE company from Verizon. They also provide insurance for other cellular providers such as
AT&T
Cellular One
Cellular One San Luis Obispo
Clear
Clearwire
Comcast
Dobson Cellular
Edge Wireless
Boost Mobile
Virgin Mobile USA
MetroPCS
nTelos
Palm
Rural Cellular
Sprint
Time Warner Cable
T-Mobile
Tracfone
Verizon Wireless

HT201407 Iphone4s cdma verizone doesn't work with italian sim Wind

My Iphone4s cdma brand verizone doesn't reconnize my italian sim Wind(gsm ). What can i do?
it says it's not supported. there is possibility to solve this problem?

Don't waste your time. As I've already provided, unless you are a Verizon customer, they WILL NOT unlock the sim slot.
Return the phone for a refund, as it is useless to you.

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

I am furious and Verizon doesn't seem to care!!

I am a long time Verizon customer. I actually date back to 1997 when I was a part of Airtouch. Regardless, I am having an issue where equipment charges have been added onto my account. Back in early December 2014 my daughter and I upgraded our IPhones from the 5 series to the 6 series. Each new phone had individual postage paid envelopes to mail back the older devices. I put each phone in its respective envelope and mailed both devices back to Verizon on December 22nd. Both devices were received on December 30th.
However, on December 25th I did receive email notices from Verizon telling me that my daughter’s phone had not been received. Yet, when the saw via the USPS website that both devices had been received on December 30th I thought that this would cancel out the emails received prior, because Verizon had received both devices.
Fast forward to the last week of February 2015, I look at my Verizon account to see how much my current charges are and I notice that I have over $700 worth of equipment charges on my account. My equipment charges are generally somewhere in the $100+ range.
I call Verizon on February 26th. I speak to a seemingly very helpful gentleman. I explain the situation and he tells me that he called the warehouse and they confirmed that they received both devices. He was even able to tell me that the warehouse team would credit my account $622.84 seeing the warehouse had indeed received both devices. I called at 9:09am MT. The gentleman told me that the credit would be on my account by 2:00pm MT.
I checked my account on February 27th and the charges had not been removed. I called in again. This time I spoke to a young woman that clearly had no idea what she was doing. Or at least, that’s what I thought. Really, what was happening was she was trying to understand what the last guy that I spoke to did and how it was that he was able to tell me that my account would be credited. She basically wasted 25 minutes of my life and she too did nothing to fix this, despite telling me that she did.
I called again on March 3rd. Unlike before, I was able to find my tracking numbers and give them to the young woman I was speaking to. Maybe it’s just me, but upon receiving the tracking number, I would think that this is an open and shut case. The tracking number definitely prove that the devices were received by Verizon. I was foolishly thinking, “OK. You have the ESNs (the electronic serial numbers) for both phones. You have the tracking numbers used for each phone. You know the phones were received and you can put the tracking numbers against each. This should be enough to remove the charges from my account.”
Well, I was wrong. Apparently, there is a process that involves a form that has to be filled out. As expected, the young woman, nor her team lead, could tell me when my account would be credited. Nor could neither tell my why two different representatives were not able to follow the correct process to take care of this. Also, as per the team lead, the area that has to handle this is one of those areas that NO ONE in the world can call to contact. So, I am to believe that there is a place in Fort Worth, TX, where people go to work checking in received devices that has no form of communication between it and the rest of Verizon. However, the form somehow can mysteriously make its way there.
So, just for grins, I looked at my account today. The $622.84 is still on my account. I have no way of really following this up. I am just supposed to believe that it’s going to take care of itself. I am livid! This is ridiculous. I am furious that this is what 18 years of being a customer has earned me.

I'm not sure how to send you a direct message. I don't do Twitter. Please let me know how to send you a direct message. By the way, the equipment charges are still on my account. I think I'm going to have to take this to my local news here. Perhaps I'll get some traction in that manner.
Profanity removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

My old bank account that is now closed is still setup as my Verizon ebill account, now i'm locked from ever receiving ebills again. Verizon can't change it, my old bank doesn't care because i'm no longer an account holder. What can i do?

In 2013 I canceled my old bank account and transfered everything over to a new account. I've never been able to get ebills through my new account. I called Verizon as per the message on the site. Rep says I cannot sign up for ebills/automatic bill payments because i'm already signed up... Here's the thing though. I'm not. I used to be under my old bank account. Verizon points to my Bank. I call my bank and they point to verizon and say they've canceled everything... I call verizon back... and they point to my bank again... back and forth... So it appears that I will never again have the feature for automatic bill pay since their core team refuses to reset/override the existing settings. Is there any solution to this problem?
Thanks
Jonathan

This has me confused? Ebill will always occur that is not the same as the payment account. Do you have automatic bill pay as well?
If you go on to your my Verizon web portal and log in, under bill pay you can add the new payment card or bank account as a NEW payer account.
When I pay my invoice I sometimes alternate between cards, so I have both entered into the Verizon payment system. These accounts can also be edited if need be since sometimes your expiration date has to be changed, or your number on the account has to be changed. It is a real easy fix.
There is a big difference from paperless billing and automatic bill paying. One you view the invoice the other is an automated payment feature.
Good Luck

Verizon does not care one bit about the 5% heavy user base, They want you GONE!

In making several calls and asking pretty much the same questions to different people at Verizon Customer Service, I have come to a few surprising conclusions (well sorry, not surprising).
1.) An opperator pretty much told me they do have information NOW about what is going to be happening with the new plans, but has been instructed to NOT release it. In other words, they don't want you to know the truth about what's going to go down, until it's too late.
2.) Most of the opperators I talked to kept saying the same things, "Well sir even those you use around 6-8 gigs of data a month, 95% of our user base does not". See this is where I get mad. And I replyed with, "Well I really don't care what OTHER people are using for data, that is there business and there needs, if your plans suit there needs then fine, but I'm not concerned about them, I'm talking about MY usage needs, and your talking to me, and should be worring about what the customer you are currently talking to is needing". All this does is prove my point, that Verizon can give one crap about the heavy user base. Wow people whom actually USE what they pay for? Unlimited data, means I can use 100 Gigs if I wanted to. If you didn't like people taking full advantage of what they were offerened and paid for, then you should have never made it an option in the first place! Just like when the Cell Companies too away roll over mins. If I paid for X amount of mins, they should roll over, BECAUSE I PAID FOR THEM! O but once time my service was out and I said, "Ok, how much do I get credited back, since you failed to provide me with uninterupted service for a month I'm paying for, I want a credit, I don't care if it's 5 cents.." They didn't know what to say. Wow a customer wanting what he pays for and calling foul when he doesn't get it, what a concept.
Anyway, thought I would share this with any fellow heavy users. Soon as my pre-paid card and my HTC Nexus One S get here, I'm buying out of the remaining contact, and NEVER comming back. At this point it's about the companies lack of integrity! So CAN YOU HEAR ME NOW!!!?

Along with what you said about how the phones are gobbling up more and more data, wouldn't it make more sense that we should have MORE to our data plans not less. And if it's is a strain on there network, that would tell me they are trying to sell a produce and/or service and don't have the means to support it. And then in stead of investing to update there network to handle the traffic, they in turn punsh people who use what they pay for (I don't know why people don't understand the meaning of UNLIMITED). I would think, unless they have some brain dead people running the show, that when they first put the unlimited plan out there that they would have a percentage of users that would be HUGE power users, and would gobble up the GB's. So I find it hard to believe that it was a big surprise to them to have 5% of the people be heavy users. But no matter, they can change what they want, per there contract, and I can buy out and leave, per my own choice. And that's what I'm doing. So problem solved. They can find millions of others to screw over, I just won't be one of them anymore..

Verizon doesn't care

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