Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Similar Messages

Slow DSL download speed.

For over a week now my DSL download speed has only been around 430KBPS. It use to run around 730KBPS. I've contacted tech support and did all the trouble shooting procedures over and over but it doesn't help. I've turned the modem on and off many times but it does not improve the speed. So many people are having the same trouble so there must be something wrong with Verizon's service. We are not being given the service that we pay for every month. It's difficult and time consuming dealing with the overseas tech support people and not having the problem taken care of. What else can I try?

#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

3meg DSL Download speed running at dial-up speed

Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.

Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.

Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

BT Infinity 80/20 true download speed not matching...

I upgraded to the BT Infinity 2 (80/20) service in April having previously been on the Infinity 1 (40/2) service. However since then no matter what time of day (or night) I try I cannot truly download anything at close to the speed I was quoted.
The speed I was quoted for my line was 76/20 and from running the BT speed test I believe my IP profile is set to 77.43 down and 20 up. The download speed quoted from the BT speed test site appears to reflect this:
BT speedtester: 72.28Mbps/9.51Mbps (ip profile 77.43 down and 20 up) although upload seems low.
I also get a similar result from speedtest.bbmax:
BBMax: 74938kbps / 12139kbps
However whenever I attempt to actually download anything at all (windows files, bbc iplayer download, thinkbroadband files, and many other download files) I get no where near this and tend to average around 35Mbps-45Mbps. The speed/download also seems to fluctuate and pause quite a lot. The highest speed I have ever got that lasted for more than a few seconds was around 54Mbps but this was a one off.
Here are the results of some other tests I ran:
Speedtest.net (Dublin): 58.88Mbps / 10.18Mbps (I live in Belfast and this seems best one)
Visualware Single Threaded: 48.1Mbps / 17.0Mbps (this seems to closely reflect what I see on downloads)
I am testing with Ethernet cable direct to BT HomeHub 3 (so no wifi or powerlines) and I have tried 3 different PC's/Laptop's just to rule out any issue with my own PC, setup, etc. I've also tried switching off firewalls, antivirus, etc.
I am hoping someone can please help with suggestions of what this could be. At the moment I can only think of congestion (that's 24/7!!), or there is some issue with my profile (maybe its set too high?), or there is throttling at play here (I have read from other posts that there have been problems in Northern Ireland so maybe this is BT trying to stabilise things?).
Any help appreciated.
Thanks
Rob
Solved!
Go to Solution.

smartie wrote:
RobW1977 wrote:
Cheers for the advice. I'll try out a few of the download managers you mentioned to see what I get.
Makes sense I suppose although the visualware results I am getting are still throwing me (when I know others are getting much better) and that's perhaps playing into my thoughts something strange was going on. The fluctuations and pauses/delays are still slightly annoying too but maybe that's another story...
Trust me, it will solve your speed issues! Oh and below is a screenshot I just took of a download I did from bbc iplayer, top gear episode which was nearly 600mb & downloaded in less than 1 minute, maxed out my connection at just over 9mb/s, the transfer rate in the image is a tad bogus as I max out at 9.4mb/s, not 9.7 it shows but you get the idea
Finally got chance to try the IDM download manager tool as well as a couple of others and I got the high speeds (very similar to what you had) so I guess I can see my higher speeds being used after all :-)
I'm still a little bit wary that my connection isn't the best as does still seem to fluctuate and pause a lot and my ping is usually high 30's or 40's whereas I have seen other people report getting ping in the 20's.
However happy to mark this as resolved. Cheers for everyones help.

Broadband download speeds not what they should be

Hello all I'm having a problem with my pc download speed when I proform a speed test using either speed checker or the bt speed check all is okay with tempeh connection incoming and I should be receiving 9.25 mb/s down and 1mb/s down but all all pcs including laptops on either wireless or Ethernet cannot exceed 1.2 mb/s on downloads I have plugged into the test port on the first point but alas the same 1.2 peak speed I'm at a lose end at the moment on wether it's the external line that goes to the first point need upgrading of the first point isn't correctly working any help would be fantastic
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
does this explain anout diwnload speeds relative to connection speed. http://techallica.com/kilo-bytes-per-second-vs-kilo-bits-per-second-kbps-vs-kbps/.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Verizon DSL speed/latency lower than a month ago

A little over a month ago I upgraded to the faster Verizon DSL with "speeds up to 3mbps." I wasn't expecting 3mbps and was content with the speeds I was getting, which were pretty much twice as fast as what I had before. My Westell 7500 modem gateway reported a speed/latency of around 1780/768 kbps, up/down respectfully. Recently however my download speeds have dropped and the gateway page is showing 1501/445 kbps. I have run Verizon's troubleshoot and reset the modem a few times, but it still remains at 1501. I have tried to reach customer support, but they either just ignore my email, waste my times in chats until they escalate it and then ignore it, provide me with useless information like their security/antivirus suite, or just don't answer their phone. I want to know how I can get my speed back up to what it was a week ago. Would this be considered throttling? I have done every diagnostic at various times of day that I can on my end and it seems clear that this is the ISP capping my service to the bare minimum that my plan states. Shouldn't I expect the service I was receiving when I first signed on a month ago? Otherwise, isn't that a bait-and-switch tactic? I read somewhere here that they run some sort of "optimization" at DSLAM that might lower speeds for a stabler connection. I have not had any problems with the connection being dropped or anything of that manner and the speed it was running had no hiccups. Is there a way I can get that optimization removed?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Download speeds limited to 8-9mbps for FIOS 35 service?

I've *NEVER* had a problem with verizon fios download speeds until last night (7/11) and today. I've always been able to achieve the d/l speeds of whatever my service is. When I had 50mbps service, I'd get 50mbps download. Now I only have 35mbps service and I've always got 35mbps service *until yesterday. Now my download speeds through various services and bandwidth tests seem to be capped at 8-9mbps. Is anyone else seeing this sudden drop and cap in download speed?? I'm located in Atco in South Jersey.

Ok on the 35 mb/s standard in your location.
I doubt Verizon is deliberately capping you.
Are you using a few different servers at www.speedtest.net to test your speed?
Do you have more than one device (Mac or PC) you run the tests with and get the same results?
If the answer is yes to both of those troubleshooting questions, I'd suggest you call Verizon tech support and ask for help with the problem. It could be local to your ONT or something else at their end than needs looking into and correcting.
Good luck.

Could airport issues have anything to do with download speed?

I have been experiecing at best 161KB/s download speed, not quite sure where to look for the problem, any ideas?
I have checked with two different sites that have speed tests, the results were not consistant. End result of one was a 1.31MB/s potential. I have been trying to download different movies, the download display estimates anywhere from 8-9.5 hours to download one movie. Help!

To rule out (or in) that the AirPort maybe the culprit, temporarily connect your computer directly to your Internet modem. Do you see significant improvements in the speed tests that you have run previously? If so, we can troubleshoot the AirPort to see where the problem may be.

WRT110 drops download speed if I use ESET NOD32 Antivirus

My PC: Pentium4, Windows XP SP3 Home Edition.
D-Link dsl modem, Linksys router WRT110
DSL download speed 15 Megabits/sec.
WLAN turned off.
One PC connected to the router.
Without the router and with NOD32 Antivirus installed on my PC:
Download speed is 15 Megabits/sec.
With the router and with NOD32 installed on my PC:
Download speed drops down to 2 Megabits/sec.
If I uninstall NOD32, everything is OK,
the download speed is 15 Megabits/sec again
(with the router).
What should I do?
Message Edited by solo11 on 01-08-2010 03:24 PM
Solved!
Go to Solution.

I have been sent form here
http://www.wilderssecurity.com/showthread.php?t=262449
to this forum,
so I copy here what I have written there.
My PC: Pentium4, Windows XP SP3 Home Edition.
D-Link dsl modem, Linksys router WRT110
DSL download speed 15 Megabits/sec.
WLAN turned off.
One PC connected to the router.
Without the router and with NOD32 Antivirus installed on my PC:
Download speed is 15 Megabits/sec.
With the router and with NOD32 installed on my PC:
Download speed drops down to 2 Megabits/sec.
If I uninstall NOD32, everything is OK,
the download speed is 15 Megabits/sec again
(with or without the router).
What should I do?
I connected only one PC to the router with an ethernet cable
and turned off the wireless connection during the tests.
The tests were performed several times. But I got the same results.
***xxxxxxxxxxxxxxxxxxxxx*** means that I didn't use the thing
[NOD32 uninstalled]
(Internet) --- D-Link DSL-360R ADSL2+ modem --- ***xxxxxxxxxxxxxxxxxxxxx*** ---
--- ethernet cable --- Pentium4 PC --- Windows XP Home Edition SP3 ---
--- ***xxxxxxxxxxxxxxx*** --- Firefox (or IE8) --- DOWNLOAD SPEED - look at these pictures:
http://www.abload.de/img/no_nod32_installed__div0hc.jpg
http://www.abload.de/img/no_nod32_installed__di743o.jpg
(Internet) --- D-Link DSL-360R ADSL2+ modem --- ***Linksys WRT110 Router*** ---
--- ethernet cable --- Pentium4 PC --- Windows XP Home Edition SP3 ---
--- ***xxxxxxxxxxxxxxx*** --- Firefox (or IE8) --- DOWNLOAD SPEED - look at these pictures:
http://www.abload.de/img/no_nod32_installed__cow0db.jpg
http://www.abload.de/img/no_nod32_installed__coh2rj.jpg
[NOD32 INSTALLED]
(Internet) --- D-Link DSL-360R ADSL2+ modem --- ***xxxxxxxxxxxxxxxxxxxxx*** ---
--- ethernet cable --- Pentium4 PC --- Windows XP Home Edition SP3 ---
--- ***NOD32 Antivirus*** --- Firefox (or IE8) --- DOWNLOAD SPEED - look at these pictures:
http://www.abload.de/img/with_nod32_installed__e45h.jpg
http://www.abload.de/img/with_nod32_installed__w0gi.jpg - strange speedtest.net results, always
(Internet) --- D-Link DSL-360R ADSL2+ modem --- ***Linksys WRT110 Router*** ---
--- ethernet cable --- Pentium4 PC --- Windows XP Home Edition SP3 ---
--- ***NOD32 Antivirus*** --- Firefox (or IE8) --- DOWNLOAD SPEED - look at these pictures:
http://www.abload.de/img/with_nod32_installed__d1i4.jpg - drastic download speed slow down
http://www.abload.de/img/with_nod32_installed__g0ds.jpg - drastic download speed slow down
Upload speed is OK in all the four cases.
I've tested my uTorrent application.
It works well. Its download speed is 1.4 MB/s = 11.2 Megabits/sec
Something between my browsers (FF3.5.7 or IE8) and NOD32
or something with the router?
JDownloader application
If I watch it in full view
download speed drops to
600 KB/s = 4.8 Megabits/sec
If I put down JDownloader to the system tray
download speed jumps to
1.8 MB/s = 14.4 Megabits/sec
If I use my other PC with Core2Duo CPU and with Windows 7,
everything works well. Download speed is 15 Megabits/sec.
Message Edited by solo11 on 01-09-2010 10:12 AM

I am tired of Verizons DSL providing slow / unreliable speeds

I feel VZ is selling something that they often can't provide. I have been monitoring my line for the past month and at night the speeds drop. At night I can barely get 1/3 of the download speed I am provisioned for and the latency can get very bad. When a Tracert is done it is clear that VZ has a Network problem and it is a problem that they don't want to address.
Here is an example of Tracert -
1    <1 ms     1 ms    <1 ms 192.168.0.1
2   406 ms   831 ms   814 ms L100.HRBGPA-DSL-03.verizon-gni.net [98.111.126.1]
3   791 ms   836 ms   774 ms P0-3.HRBGPA-LCR-02.verizon-gni.net [130.81.135.128]
4   788 ms   854 ms   809 ms so-12-1-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.254]
5   782 ms   792 ms   802 ms so-7-0-0-0.ASH-PEER-RTR1-re1.verizon-gni.net [130.81.10.94]
6   821 ms   812 ms   877 ms 130.81.14.94
7   496 ms   619 ms   619 ms ae-6.pat1.dcp.yahoo.com [216.115.102.174]
8   636 ms   651 ms   743 ms ae-1-d170.msr2.re1.yahoo.com [216.115.108.29]
9   774 ms   802 ms   403 ms te-8-1.bas-a1.re1.yahoo.com [66.196.112.205]
10   782 ms   730 ms   823 ms ir1.fp.vip.re1.yahoo.com [69.147.125.65]
Trace complete.
Although the entire tracert is bad, these hops are usually the culprits
2   406 ms   831 ms   814 ms L100.HRBGPA-DSL-03.verizon-gni.net [98.111.126.1]
3   791 ms   836 ms   774 ms P0-3.HRBGPA-LCR-02.verizon-gni.net [130.81.135.128]
The answer from VZ is often to re-provision you and then they feel they satisfy their terms of agreement. I don't think so!
Even though DSL is not a regulated utility VZ is a utility. IMHO -
#1- DSL is offered by a regulated company, a utility company. Now DSL may not in itself be a regulated utility but the regulated utility offering DSL doesn't want to PO those in power.
#2 - You can't go about actively deceiving people about what you are selling them. If you tell people that they will get X amount of something, they better get that X amount of something. If your cable company says you get a certain amount of stations with a chosen tier, then they better follow through with that advertisement.
"You must be sure that each one of your advertising claims is substantiated before you disseminate the advertisement containing the claim(s). The Federal Trade Commission issued a Policy Statement articulating its policy as to this important advertising legal compliance area. (See FTC Policy Statement Regarding Advertising Substantiation Program, Issued August 2, 1984.)
Essentially, this Policy Statement confirms FTC's commitment to the "reasonable basis" requirement. That is, you must have a reasonable basis for your objective claims before you initially disseminate them. Be forewarned:
FTC vigorously enforces the requirement that advertisers must substantiate their express and implied claims.
Failure to possess and rely on a reasonable basis for objective claims is an unfair and deceptive act or practice in violation of Section 5 of the Federal Trade Commission Act."
You may also want to read Section 5 of the FTC Act where it addresses inducement to purchase using deceptive advertising."
Maybe these companies need to print their real world speeds and not just the speed that is possible in a perfect world. VZ only wants to advertise the best, best and hide the details in small print.
As a class there are many that have lost time and money with the VZ service. I think VZ feels their ROI is higher for FIOS and they let the people on copper die on the vine. Problem is that there are a lot of people on copper paying for the service and not getting the required maintenance upgrades.
After almost 4 years of VZ I am really PO'd, intend on talking to people who are more powerful than me and have stopped whining to VZ.     Can you hear me now!

I'm sending you a PM. You should be able to get the ball rolling using the information I provide into getting the problem solved. I'm assuming, by sending this PM you have double checked that nothing is using the connection while you are running these traces. Those two hops are also not problematic. Since the problem is showing up between your router and the Verizon network, it often indicates a congestion problem somewhere in the CO before it reaches the backbone. Often it's an overloaded ATM circuit or an oversold DSLAM. Less often, but still possible is the edge router not having enough capacity to handle the amount of data it's being asked to handle. Then in some cases it's nothing more than failing or faulting equipment that can be replaced or repaired in a few minutes.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL speed drop and constant re-connects

I was recently having constant (10 times?) dropped internet connection during the day. After the standard several hour discussions with Bangalore, I was sent a new modem. Now, I connect at 4.5 download speed instead of 5.2- 5.7. Further, this modem (Dlink) seems to automatically reconnect when I lose connectivity. Nice... but does not fix my problem. I got back on with Bangalore (yea, not happy with this) and they told me that 4.5 is what I am paying for. Well, this is a monopoly. I am fatigued from getting ticket numbers that the next day are automatically closed out. My internet service is pretty cheap compared to Comcast. But now, it no longer works correctly. I have a contract. I am just ranting a bit. Anyone else suffering like this? Lemme know.

It's a bummer the newer D-Link modems as of right now don't have a known way of getting the Transceiver/DSL Line statistics from them. Right now it's up to Verizon to get those statistics and present them to the customer or to use their best judgement on them. If you have an older modem sitting around that can display the Transceiver Statistics, it would be nice to see them.
While you're at it, certainly double check all of your filters. Make sure they are not installed backwards or are otherwise not installed on devices that are attached to the phone line. Alarm panels and Satellite Receivers need to be filtered too. PA systems as well.
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The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL Tech Support and Slow Upload speed

We have been having considerable issues for 16 months with Verizon DSL and numerous chat sessions/calls to Verizon tech support. They verified that the upload speed was 768Kbps. Every site showed 360 - 370 Kbps.
Finally a technician came to the house and confirmed that the maximum upload speed at that location was 384. How could tech support be lying the whole time? Many times I point blank said 'why is the modem set to 448?'. They said the PCs would be faster than that. When the VZ techs come in through our PCs with Citrix remote support, they are dumbfounded that that they only got 27 Kbps - they ALWAYS forgot to realize the Citrix session is taking some the upload bandwidth to see my video - DUH
The worst part is the billing. We have been paying for something that is impossible to get. They are only willing to backdate a refund for 3 months because we never raised a billing issue. Um, thats because you lied about the speed.

Visit http://192.168.1.1/ and tell me what you see mentioned as both the download and upload speed that the modem reports it being connected at.
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The first to bring me 1Gbps Fiber for $30/m wins!

Opening second tab, no address causes download speed to drop from 160 kbs to less than 5 kbs and sits there doing nothing, does not happen with IE, why is this

after firefox updated from 27 to 28, when i download a file, play music, watch a video, or run a speed test, normal speed is about 160 kb/s (dsl connection 1.3 Mb/s) - just opening another blank tab (not any address) or try to open another page like google search page, download speed drops to less than 5 kb/s - downloading stops, and second page does not open, why is this happening, it does not happen with internet explorer and the version of IE i have is out of date,
history/cookies all clear automatically when close, i have disabled all add on, run malware, adware searches - show no problem, norton antivirus is up to date, i have spent hours on phone with ATT isp and connection is showing no problem - if i run a speed test it shows good, if i try to run a speed test and open second tab - speed fails and speed test will not even finish, ATT suggested I try the same thing in IE and there is no problem - so it appears to be an issue with Firefox 28

What is the CPU load when this slowdown happens?
Are you using a specific driver in Windows to mange the internet connection that might not get enough processor time to run properly?
It is also possible that other (security) isn't able to do its work and takes additional CPU time.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
You can try to create a new profile as a test to check if your current profile is causing the problem if starting Firefox in Safe Mode didn't help.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

VERIZON CHANGED HIGH SPEED DSL AT CENTRAL OFFICE AFTER I HAD 7.840 MBPS FOR MORE THAN 10 MONTHS!!!

ALL OF THE SUDDEN VERIZON DECIDES IN LATE APRIL THAT I SHOULD HAVE 7.1 MBPS INSTEAD OF THE 7.840 MBPS I HAVE BEEN HAVING FOR MORE THAN 10 MONTHS. AS A MATTER OF FACT, AFTER A LOT OF DISCONNECTIONS SUFFERED IN MARCH/APRIL 2012 BECAUSE VERIZON WAS DOING SOMETHING IN THEIR CENTRAL OFFICE WITHOUT TELLING TO THEIR CUSTOMERS, AND HAVING TO REPLACE ALL OF THE DSL FILTERS, AND TWO MODEMS... I GOT THE D-LINK WORKING AT 7.840 MBPS. AS A MATTER OF FACT, VERIZON TECHNICIAN CAME TO MY HOME AND WE DID INSTALL THE NEW MODEM AT THAT VERY SPEED, WHICH WAS AGREED MORE THAN 1 YEAR AGO AFTER DOING A LOT OF TESTING TO ENSURE THE STABILITY IN THE CONNECTION. ALL OF THE SUDDEN, AFTER THE 20-DAY HONEYMOON WITH MY NEW MODEM, I NOTICED THAT MY SPEED WAS NOT THE SAME, AND FOUND OUT THAT THE IP WAS CHANGED AND THE SPEED SETTING DROPPED TO 7.1 MBPS. NOW VERIZON CLAIMS THAT MY CONTRACT WAS FOR A MAXIMUM OF 7.1 MBPS WHICH IS NOT TRUE BECAUSE I WAS IN THE 7-15 MBPS RANGE!!! AS A MATTER OF FACT I COULD GO EVEN OVER 8 MBPS BUT BECAUSE OF MY LOCATION, RELATIVELY FAR AWAY FROM THE CENTRAL OFFICE AND AFTER A LOT OF TESTING, 7.840 MBPS WAS THE MOST CONVENIENT SPEED. VERIZON CHANGES THEIR POLICIES NOT NOTIFYING THE CUSTOMERS, THEY DO WORK INTERRUPTING THE SERVICE WITHOUT NOTIFYING. I AM GOING TO WAIT AND SEE WHAT THEY DO IN THIS CASE. IF THIS IS NOT SOLVED PROPERLY... GOOD BYE VERIZON, AND HELLO TIME WARNER CABLE!!! SO, VERIZON BE PREPARED TO LOSE ANOTHER LOYAL CUSTOMER FOR MORE THAN 9 YEARS!!! THAT IS THE PROBLEM WITH VERIZON, THEY ARE SO DEDICATED TO GET NEW CUSTOMERS THAT FORGET ABOUT THEIR OLD LOYAL ONES... UNFORTUNATELY, THERE ARE CONSEQUENCES... AND THOSE ARE THAT YOU WILL LOSE THE OLD ONES SOON BECAUSE YOUR LACK OF CARE ABOUT THEM!!! ONCE YOU ARE HOOKED WITH VERIZON, THEY THINK THEY GOTCHA FOREVER... LET'S WAIT AND SEE...

Believe or not... That 20% does make a difference... In one of my games, I used to have 5.3 secs of response time, now it does not lower from 7.8. By the way, even my PC worked faster when I had that little higher speed... I know the changes were done without my knowledge because for a period of 2 weeks I got lot of unstability in my connection that I never got for years before... After 20 days with the first IP assigned to the new modem, the speed dropped like Verizon was running a program to levelize such an speed.
At the end, what really bothers me, is that the 7.840 Mbps was a speed agreed with Verizon, their technicians, their supervisors at the CO, and it was fully documented, and all of the sudden because an "internal change in their policies" that agreement was broken... I am currently making arrangements to have FIOS installed at home, subject to an scouting visit from Verizon to evaluate the feasibility of its installation according to my internal wiring limitations. I have to give them a try... No doubt that it would me cheaper and much faster than the high speed enhanced internet connection that I currently have. Let's wait and see...
Thank you for your interest in my case and observations made too.

Verizon DSL download speed not as advertised?

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