Verizon DSL Frustration 4 years Running
Once again I had a verizon DSL technician to my home (3 times in the last two months) and they have no answers and can't seem to fix the problems with my DSL. Same old story (1) Connectivity drops in/out constantly, (2) slow speed eventhough I pay for the maximum available for my area, (3) downloading files is next to impossible. etc.....
The last technician told me Monday that I'am basically screwed. He gave some excuse that I'am to far "from the from" and I will never get a reliable connection. Then he tells me to order a new modem from Verizon to replace my exisiting modem (I just got my current modem a few months ago) which is the same comment I got before. Why would he tell me to replace the modem again if I'am screwed!
At this point I don't know what else to do. There are no other options available to me other than satellite internet (no cable internet). I can't express in words how I depise verizons poor customer support and robotic customer support call centers.
If you have the same issue with 2 different modems then switching to a third isn't going to fix the issue. Could you post the tranceiver statistics from the modem? How to get them varies from modem to modem but can generally be found by starting by entering 192.168.1.1 into a web brower. The username/password is usually admin and password or admin and admin if it was changed.
When the connection drops out have you noticed what lights on the modem go out? DSL and Internet or just the Internet? If you haven't noticed watch the next time you lose your connection.
You state that you are having slow speeds, about how slow are they? http://my.verizon.com/micro/speedtest/broadband/ will show you actually numbers you can post back here.
Similar Messages
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Verizon DSL - Frustrating Performance
I've been using Verizon DSL for about 6 years now. For a while, service was sufficient, but for the last year I've had nothing but negative experiences with it. I've been experiencing slow speeds and frequent disconnects. I've called tech support numerous times only to get the typical responses that do not address the problem. "Have you tried restarting your computer? Have you tried restarting your modem? Have you tried restarting your router?" I've done all of these suggestions more times than I can count with 0 results. I'd love to switch my internet provider, but Verizon DSL is the fastest available internet in my area (sad). I wish Verizon would make an effort to help their customers, but with my current and past experiences I don't believe that is going to happen any time soon. For the past week I can barely use the internet. Websites load extremely slow. I can't play any online games because the latency is too high. I've even made sure the two computers in the household are not downloading anything when the internet drops out. I've tried using better DNS servers. Nothing has helped. Is there someone that could possibly help me? It doesn't seem like Verizon will.
*edit* Here's a traceroute i ran
traceroute to 72.77.*.* (72.77.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-b2-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 2 ms 7 ms 1 ms
4 T0-5-0-1.PITBPA-LCR-22.verizon-gni.net (130.81.163.77) 16 ms 14 ms 14 ms
5 G15-0-0.PITBPA-LCR-04.verizon-gni.net (130.81.151.182) 11 ms 11 ms 11 ms
6 P3-0-0.PITBPA-LCR-02.verizon-gni.net (130.81.27.252) 12 ms 12 ms 12 ms
7 P9-0.PITBPA-PITBPADT-ERXG02.verizon-gni.net (130.81.33.159) 12 ms 12 ms 13 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)My modem is an Actiontec GT701D. I'm also using a Linksys WRT54G router.
Here are my transciever statistics:
My download and upload speed listed are what i should be getting, but I can't even watch a youtube video on 360p straight through because it pauses and freezes every couple seconds. I would think that with those speeds listed below would be able to stream a 360p video all the way through.
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting: 1
DSL Negotiated Mode: G.DMT
Connection Status:
Speed (down/up): 2944 / 832 Kbps
ATM QoS class: UBR
Near End CRC Errors : 263/0
Far End CRC Errors : 17/0
Near End CRC(Within last 30 mins) : 0/0
Far End CRC(Within last 30 mins) : 0/0
Near End RS FEC : 507892/0
Far End RS FEC : 11293/0
Near End FEC(Within last 30 mins) : 0/0
Far End FEC(Within last 30 mins) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 0/10
Attenuation (Downstream/Upstream): 98/25 -
Spring is in the air, and right on cue my Verizon DSL stops working. AGAIN
Some background. I have Verizon DSL service, with a phone line dedicated to its use. The phone line is used for nothing else, and has the required filters attached.
Two years ago, when spring arrived, we began have trouble with out internet connection. Our modem would get a red light on the Internet connection. This would happen every day between 10am and noon, and would last from minutes to hours. I spent hours on the phone with Tech support. They reduced speed, which was unnacceptable and did not work. They sent a tech to our home twice that summer to replace lines inside the house, replace line outside the house, make adjustments at the central office and the local "hub". Nothing worked. Fall came, the issues stopped, and everything worked fine thoughtout the winter.
Last year, spring arived, we began to have trouble with out internet connection. Same thing as the previous year. Called tech support. Told them that I had done this song and dance the previous year. I would not start from the beginning with every single call, I would not turn off/on the modem, give model numbers, check direct lines from computer to modem. I had done it all the previous year. I thought surely there was some kind of record for my account that could be accessed. To no avail. I spent countless hours and days on the phone with tech support. I spoke with techs, supervisors, managers, talked, yelled, got nowhere. They sent a new modem. Nothing changed. They sent the same tech to my home as the previous year. He still didn't know what the problem was. Changed the phone jack. Changed a different line outside. Still didn't work.
I came on here and left a lenghthy message voicing my frustration. I was told that someone from the US tech support office would contact me (Executive Appeals). The representative from there was very helpful. He explained what each of the lights on the modem did and what blinking/not blinking/ off/red actually meant. He had them change the modem at the central office. Problem solved, I thought. We had out normal running speed of 3360/863 again. No more internet cutting out daily. But, it was fall. Apparently, this would have happened anyway. Because...
This year, spring arrived, and we are having trouble with our internet connection. We have any and all combinations appearing on the modem. The internet cuts out at all times of the day and night. It stays off for minutes to hours. Internet flashes, turns red, goes out. DSL and DATA blink, stay on, alternate blinking speeds. Sometimes the phone line has static, other times it doesn't. There is no pattern to anything.
I have not called normal tech support. The people in India are clueless, have never come close to solving the issue, and I will not waste my time and cell phone minutes talking to them. I saved the phone number and all information for the US representative I spoke with last year. I have left 2 messages for him over the past week. He will not return my call. Our internet speed had gone from 3360kbps/863kbps, to 2928kbps/860kbps, to 2560kbps/860kbps, to 2112kbps/860kbps over the course of the last week, as shown on the verizon modem page. This is what they do every year, and it in UNACCEPTABLE. Slowing the speed accomplishes nothing, since we still have the same problems. All that changes is we have DSL service that runs a little faster than dial-up.
If anyone out there has a suggestion as to what I can do to fix these issues after 3 years, please let me know. Apparently no one at Verizon knows how to address the problem.Verizon Reps,
I have not been to my private message thread "Spring is in the air, and right on cue my Verizon DSL stops working. AGAIN" since the beginning of June. The problems I was experiencing have not been fixed, but I was not posting because nothing was happening for a while. My Verizon Appeals rep was trying to figure out what to do.
She has since had 2 techs come to the house. The second one just recently. He changed something in the box a few blocks away. This not only didn't fix it, but has made the issue more prevelent than it was before. I would like to record all of our outages and lost connections, but the thread appears "closed".
At this point, I'm not sure it matters. The rep all but said that she has no idea what to do to fix it, or if it can be fixed. Fresh out of ideas, I guess. But I'd still like to keep track, since we have been without internet more than with for the last few days.
Thanks,
Theresa -
I live in Brooklyn, NY and I've had Verizon High Speed Internet for almost 2 years. I've never had a problem until a week and a half ago. The DSL would go down and I'd have to restart my DSL modem numerous times before it comes back up. I would reset my modem, powered off for 20 secs, etc. However, it continued to happen. And the connection (when it was connected) was extremely slow. I've ran DSL speed tests and download speeds consistently were around 0.40 to 0.50 KB/sec. I've contacted Verizon DSL support and they told me it was my modem so they sent a new modem.
However the problem still exists with the new modem. I would have really slow internet connection for about 1 to 2 hours at a time. And then I'd have to restart the modem numerous times before it reconnects at the extremely slow pace.
Can anyone help with this? Is this related to the recent strike? I thought it would get better since the workers are back to work again but it still persists. I've also recently requested to be upgraded to Verizon FIOS internet. I wonder if this has an effect on the DSL lines. I have not yet been upgraded to FIOS and I'm still paying for High Speed Internet DSL.To OP:
Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.
1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.
2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.
Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.
Should you be asked for a login, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password
The information I'm asking for here will let me see how your line is running. If the physical loop is OK, we'll have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
Verizon DSL slow since Sunday January 6, 2013--Northern Virginia
I will try to make this short as the last 4 days have been a real nightmare.
My normally and for a long time rock solid DSL 3360/768 began running slowly on Sunday January 6, 2013. I let it go until Monday, January 7, 2013 when it became so bad I had to call for a trouble ticket. Aside from the time I spent finding a number and waiting to create a ticket, I managed to get one created.
During the ticket creation process, no less than three tries of a line test by Verizon technical support showed (to them) no problems. On the fourth try they said there was a "short" somwhere outside my house, they would send a technician.
On Wednesday, January 9, 2013 a technican arrives and begins the process of trouble shooting. The NID is checked as well as all jacks/dsl filters. The "problem" is indicated in a wall jack. All speeds are verified with a meter the technician has, at the NID, at the wall jack and through the modem. The modem although old (Westell 2200) have been very reliable. The "short" is "fixed" and we begin putting things back.
When I try to get onto the net, everything is very slow (as I have been saying). The technician is puzzled as am I. I run several speedtests on DSL Reports and they all show various speeds ranging from .5 mb down and .7 up speeds. I run several latency tests and there is severe packet loss along the traceroute.
The technician (who was very nice) offered to swap the DSL modem, brings in a Westell 6100g from his truck and we spend the next 30 minutes trying to set it up. After the technician calls his tech support, the modem is brought up and is working.
The Verizon webpage loads very fast. When I go to do another speed test the results are the same. The modem diagnostics show 3360/768, his meter shows 3360/768. At this point he says that he does not know anything about third party websites and if the Verizon webpage loads there is nothing more he can do, at which point I agree.
Later last evening I get an automated call telling me that my problem has been resolved. If I disagree I can speak to someone, which I promptly do. When someone comes on the line I relate my story and they begin again testing the line. This person immediately recognizes a problem and escalates my issue to a level two support. While I wait, I manage to find a speed test on Verizon's website that (not suprisingly) shows the same slow download speeds as the "third-party" site did..
When the person returns to the phone (a call that lasted over an hour) I am informed that there are "network issues affecting my speed" and they are working on it. Interestingly, the speed test on the Verizon website also has a message about my test being impacted by network issues and that I should run the test later.
As I wait for something to be fixed, I just wanted to relate my story as there is little anyone here could do to help me.
Hope others have better luck and you really do not want to hear my experience trying to order FIOS to replace my DSL. I have already sold my Verizon stock after these last four days.I feel your pain! Things are slow down below you in Fredericksburg, VA and customer service equally bad!
I have been having problems with slow DSL connection, extreme packet loss and latency issues for months in Fredericksburg, VA. Calls to tech spt are typical “line check is fine, nothing more we can do”. Won’t send me a new router, or listen to any of the inputs on issues I am seeing on the network with test tools, etc. I told them it would be easier for me to and less hassel to just drop them and move back to Comcast, they basically send that fine with them, so I said transfer me to billing, of course I sat on hold for 30mins and gave up. . I’ve been a network engineer for over 16 years, and I would treat an of my customers that way I would be fired, in addition we work till a problem is fixed no matter how small.
Over the last day, I took my Linksys router out of the picture, ran my laptop direct to my modem and got the same results, packet loss and slowness. Checked all my in house wiring and all is fine. I then hooked my modem and laptop directly to the test port or NIC outside the house and got the same results. So, not my wiring or personal equipment, still might be modem. I even involved one of my neighbors that has Verizon DSL connection, and his connection is fine, however we compared trace routes to various places and routing path goes over a different back bone router than mine. Can understand why one house over travels a different path than me and I see packet loss about the same point that we separate out.
During all the trouble shooting I notice that I had static inside and outside the house, so I call Verizon again told them I had static on my phone lines as well, this finally prompted them to send tech out…we will see what he comes up with…supposed to be here by tomorrow, we will see what happens. I note convinced it the wire more so a problem with the back bone network, as this problem comes and goes but this is the worst it has ever been. I am fed up with customer support or lack there of and will be ordering up Comcast this coming week, if all goes well will be say goodbye to Verizon.
Here is sampling of trace routes and pings, if by chance someone from Verizon actually checks this forum…which I never see anyone of the provide feed back.
C:\Users\Owner>tracert www.cisco.com
Tracing route to e144.dscb.akamaiedge.net [72.247.64.170]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 9 ms 9 ms 9 ms 10.27.29.1
3 * * 9 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.8
1.21.250]
4 * 11 ms 9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.2
2.68]
5 10 ms 10 ms 10 ms 0.xe-4-0-3.XL4.IAD8.ALTER.NET [152.63.30.9]
6 * 13 ms 29 ms TenGigE0-5-1-0.GW1.IAD8.ALTER.NET [152.63.38.250
7 * * * Request timed out.
8 17 ms * 11 ms ash-bb4-link.telia.net [213.155.130.2]
9 * * 19 ms nyk-bb2-link.telia.net [213.155.134.128]
10 17 ms 16 ms 19 ms nyk-b5-link.telia.net [213.155.130.245]
11 * 22 ms 17 ms a72-247-64-170.deploy.akamaitechnologies.com [72
.247.64.170]
Trace complete.
Target Name: www.pingplotter.com
IP: 216.92.151.75
Date/Time: 1/19/2013 9:13:06 PM to 1/19/2013 9:14:36 PM
1 1 ms 1 ms 1 ms 1 ms 1 ms 3 ms 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 9 ms 9 ms 12 ms 11 ms * 9 ms 9 ms 11 ms 10 ms 9 ms [10.27.29.1]
3 20 ms 8 ms 8 ms 8 ms * 9 ms 8 ms 13 ms 8 ms 8 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.81.21.250]
4 * * 10 ms 9 ms * 9 ms 9 ms 9 ms 9 ms 9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.22.68]
5 10 ms 13 ms 9 ms 10 ms * 39 ms 10 ms * 9 ms 11 ms 0.xe-4-1-0.XL4.IAD8.ALTER.NET [152.63.2.253]
6 N/A N/A N/A N/A N/A 56 ms N/A N/A N/A 13 ms 0.xe-11-2-0.GW10.IAD8.ALTER.NET [152.63.35.233]
7 * 25 ms 35 ms 25 ms * * 30 ms * 26 ms 25 ms pair-gw.customer.alter.net [152.179.50.138]
8 * * * * * * * * * N/A [-]
9 * 25 ms * 27 ms * 26 ms 25 ms * * 27 ms pingplotter.com [216.92.151.75]
Ping statistics for www.pingplotter.com
Packets: Sent = 10, Received = 5, Lost = 5 (50.0%)
Round Trip Times: Minimum = 25ms, Maximum = 27ms, Average = 26ms -
Verizon DSL download speed not as advertised?
Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test. -
Verizon DSL, Westell 6100 Modem and Linksys router
If anyone is having a hard time getting these three to work together to get on-line, I know your pain. I've spent the better part of two days trying to get these devices to talk to each other. After hours spent trying different combinations and little to no help from Verizon and Linksys I have finally gotten my DSL up and running through my Linksys router. I post this in hopes that someone doesn't spin their wheels like I have been doing over the past few days. Here's what I did to get them to work:
1. Reset both the Linksys router and the Westell modem
2. Unplug the router and the modem
3. Connect an ethernet cable from your Apple to the Westell modem and power it back on
4. Type 192.168.1.1 in the address bar of your browser of choice. The username should be "admin" (w/o the quotes) and password should be "password" (again no quotes)
5. It will ask you to update your username and password
6. Under the CONFIGURATION heading select VC CONFIGURATION and click on EDIT
7. Make sure that both PROTOCOL and MODE are set to BRIDGE
8. Click on SET VC and then click OK when asked if you want to reset for new configuration to take affect
9. Once again power off the modem for about a minute then power it back up
10. Login again with the login you created above and go to the STATUS/ABOUT column and write down the MAC address
11. Set it to DHCP OFF and change the Private Lan Modem IP to 192.168.2.1. Write this down and keep it so you can access your modem in the future.
12. Save the settings. You will lose communication with the Westell at this point. Once again, power down the modem for about a minute.
13. Connect the ethernet cable from the modem into the Internet port on the Linksys router and then connect your Apple to the first ethernet spot
14. Turn on both the Linksys router and the Westell modem
15. With your browser (Safari or Firefox) type in 192.168.1.1. Under SETUP go to MAC ADDRESS CLONE and enter the MAC address you wrote down for your Westell modem earlier and then save the settings
16. Make sure you are in DHCP mode and not PPPoE
17. Save, exit, and you should be on-line
That was a lot more difficult than it had to be. I certainly didn't get this from the support folks from Linksys or Verizon...a lot of trial and error and investigating on-line. I hope this saves you from the headaches I experienced.
Dual 2.7 GHz PowerPC G5 Mac OS X (10.4.5) Verizon DSLFeedback for Linksys:
In the Linksys Help system "Easy Answers" there's the question "How can I set up a Linksys router with DSL Internet?" This is what I used to try and solve my Internet connection problem.
The Answer says "Most DSL providers use Point-to-Point Protocol over Ethernet (PPPoE) ..." and goes on to explain how to set up the router for PPPoE. However, my service (AT&T/Yahoo high speed internet) uses DHCP. That meant I spent several frustrating hours trying to get it to work with PPPoE.
The Answer would have been better if it first explained how to tell if you have PPPoE or DHCP (see the reply from vness above, it's an excellent explanation), and then linked to the appropriate setup instructions.
Thanks for the help!!!! -
Airport Wireless and MacBook Pro Security with Verizon DSL
My Airport wireless network connects my MacBook Pro mid-2009 model and iPhone 4S via TimeCapsule (1st gen) to a Verizon DSL D-Link DSL-2750B modem/router. Lately, I've been having problems with slow speeds (since the spring it's gone from a very nice 3.8 to 2.7 to an almost halved 2.1 mpbs download speed). I tinkered around with the modem settings from the webpage control panel and reset to the factory settings to no avail as far as increasing my speed but I did get all my connections back and running again.
However, my question is this: the Macbook's wi-fi drop down menu shows the name of my own user created wi-fi network name, along with some others throughout the neighborhood, along with my networks SSID number that everything all links up to. My Macbook connects in bridge mode via Ethernet and wi-fi with WPA2 security and is "Automatic" for the location. Is this safe to have the SSID ID listed there in plain view to the neighborhood and if not what should I do? Thank you.I seem to be having the same basic problem-except the wireless connection works fine when I am in the basement (where the Airport Extreme is located) but when I go up flight of stairs, i get "invalid password". Of course, the password is the correct one for the wireless.
THoughts on whether it might help if I by boosters for the wireless for each floor of my house?
Oh, one other thing, my macbook pros never did this before today, my macpro desktop is on an upper floor and it connects wirelessly easily, as does my iMac on an upper floor. I've had the macbook pros working just fine for at least a year each and I didn't change any settings on any of the computers.
Thanks -
Need help with Verizon DSL & Windows XP
Hello All,
I am personally running Verizon FIOS without any problems. However, my father-in-law still has Verizon DSL, which he has been using without any problems for the last 4 years until now.
To make the long story short, it seems that the LAN card that came with his old Dell PC died. I pulled it (there is no LAN NIC on the motherboard), and installed a new LAN card, which supports 10/100 MBps and is RoHS complient. However, for some unknown still to us reason, he is getting the LAN "Limited Connection" error.
I have tried everything I could think of, and spent over 6 hours with 3 different Verizon DSL tech support folks. However, we cannot even get to 192.168.1.1 (which is the address of the Westell 6100). I have tried even slowing the LAN card to 10 Mbps / Half-Duplex (or Full). TCP/IPv4 is set to obtain IP / DNS automatically and etc... It's also set to DHCP.
We know fo sure that his Verizon DSL connection does work. Why? Because when I plugged in the same Ethernet cable into a laptop that I brought with me, we had an instant Internet connection (running Windows 7).
So it must be something within Windows XP that is blocking access. I am trying to do everything to not having for him to buy a new computer at this time and save the current system.
I have deleted any and all Network cards drivers in the Control Panel / System / Devices. I have NOT messed with any registry tricks, but am now willing.
Any and all help with suggestions is greately appreciated.Best guess is that you need a WindowsXP compatible driver for your new LAN card. You definitely need a driver, so if you "deleted any and all Network cards drivers" it isn't going to work. Go to the company website for the new LAN card and they should have a suitable driver.
There should not be any need to mess with the registry. -
3meg DSL Download speed running at dial-up speed
Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.
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Airport Extreme Network - Changing from Verizon DSL to Fios (with TV)
I am currently using Verizon DSL for internet access. My present network is stable with an Airport Extreme Base (New version) and two Airport Express running MDS for range extension, providing wireless access for a Macbook and a PC laptop (my wife's connection to her office/Exchange server via VPN). Two G4 desktop Macs are occasionally connected to the network. One AE provides network access to a shared printer. I routinely use Back to My Mac. The network also provides remote (internet) access to an old model iSight camera and to an inexpensive wireless camera which are served by Evocam software.
I have ordered Verizon Fios bundled services (TV-Internet-Phone) for installation on October 18. The service make sense for many reasons, BUT! A multitude of posts on various boards are telling horror stories about setup problems and failure of certain services to work with Fios, particularly in newer installations that include TV.
My question is this: Am I about to step into an inescapable swamp? Should I cancel the order.Yup, this is expected behavior. What printer model? What operating system?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Help setting up wireless network with Verizon DSL
I bought a MacBook Pro and an Air Port Extreme yesterday. I have an iMAC G5 from October 2004. I have Verizon DSL service and a Westell Series 6100 modem.
Bottom line --> I can't get the wireless connection to work.
I have successfully used a wired dsl connection with my iMAC G5. But, I tried to just disconnect the ethernet cable from my computer and put it into the Airport Extreme and that didn't work. I used the utility to set up the base station and the network, but I'm not sure if I did it properly.
I know a PPPoE is involved but I'm not sure of how to configure the system properly. I'm also not sure if the problem is with the configuration of the AirPort extreme or with my Verizon modem.
All I know is that I want to see a green light on that thing and not a flashing orange one.
Does any one have some instructions for setting up your AirPort Extreme using Verizon DSL? Has anyone else had similar problems? Thanks in advance!
MacBook Pro & iMAC G% Mac OS X (10.4.9)Just finished solving this problem. I am not a strong tech guy, but I know that since it works for others it is just a question of poking and pushing. Anyway it was nine hours in the making...
My snow airport working with an airport express had been bullet proof with verizon dsl for a couple of years. I wanted to upgrade since I am now Intel mac and hit the blinking amber light.
I am only going to be able to give the big picture... The AEBS found and worked with all my computers from the beginning, so the problem became that the default IP Address and Subnet Mask were wrong and never automatically adjusted by the assistants.
Take your working plug-in ethernet connections or the working snow connections from the Airport Utility Internet Connect page. I used the manual configure process to access the info screens.
I copied all the numbers down, but I believe you only have to insert the IP Address, Subnet Mask, Router Address and DNS servers. I put "dsl.verizon.net" in the domain search box.
Go up to the IPv4 pull down menu and select manual and put in the numbers you copied. Then click Update. When the software returns control, the AEBS will still be orange.
Toggle the IPv4 to "using DHCP" Click Update.
This should bring the green light.
I think I then updated the Network Preference Pane, probably had to manually put in my wireless password again. Browser and mail program worked.
I think that was all. I may have had to repeat the toggle to make it stick, but I am operational for the last several hours, including the airport express, a G4 laptop and a Sony PC.
Hope this helps.
Rpbert -
Verizon DSL with Third-Party Modem
I recently purchased a Netgear ADSL2+ modem and a Netgear AC1600 router to replace the Verizon Actiontech combo router-modem that came with my Verizon DSL service. I am posting this problem and solution for anyone else who is or may experience the same problem.
The Issue: the new Netgear modem would not connect to the internet. After several attempts using the setup wizard, trying different manual configurations, copying the Actiontech modem information, etc. the new modem simply would not detect or connect to the internet. The Netgear setup was getting stuck on indentifying a static IP address although the Verizon system uses a dynamic IP.
The Short Story: the solution I found was to disconnect all devices from the DSL for several hours (overnight or possibly shorter). I believe this allowed the Verizon system enough time to reset/erase the previous device MAC address, thus allowing the new device to establish it's own MAC address as well as establish a new dynamic IP address within the Verizon system.
The Long Story: this is an issue I was able to find on other forum posts throughout the internet. However, neither the Netgear tech support nor the Verizon tech support were able to identify the issue or solve it. The Netgear support was definitely the more helpful but ultimately they couldn't help me because the issue was within the Verizon system. The Verizon tech support was only able to go through their prescriptive check list before kicking the issue to the Advanced Tech Support. I was disappointed to find that this is just a ploy for getting customers to purchase a monthly subscription to tech support. What makes the situation more frustrating was that I was that the Verizon support technician kept telling me that they know the issue and could manually reset the MAC address on their end but first I would have to subscribe to the Advanced Support. The Advanced Support person turned out to be nothing more than a salesman with limited technical knowledge. The Advanced Tech Support salesman then refused to reconnect me to the standard tech support or connect me to a manager. In the end, I gave up and went to bed frustrated only to find that the device worked instantly the following morning. Hopefully somone with more tech savy can explain why...I recently purchased a Netgear ADSL2+ modem and a Netgear AC1600 router to replace the Verizon Actiontech combo router-modem that came with my Verizon DSL service. I am posting this problem and solution for anyone else who is or may experience the same problem.
The Issue: the new Netgear modem would not connect to the internet. After several attempts using the setup wizard, trying different manual configurations, copying the Actiontech modem information, etc. the new modem simply would not detect or connect to the internet. The Netgear setup was getting stuck on indentifying a static IP address although the Verizon system uses a dynamic IP.
The Short Story: the solution I found was to disconnect all devices from the DSL for several hours (overnight or possibly shorter). I believe this allowed the Verizon system enough time to reset/erase the previous device MAC address, thus allowing the new device to establish it's own MAC address as well as establish a new dynamic IP address within the Verizon system.
The Long Story: this is an issue I was able to find on other forum posts throughout the internet. However, neither the Netgear tech support nor the Verizon tech support were able to identify the issue or solve it. The Netgear support was definitely the more helpful but ultimately they couldn't help me because the issue was within the Verizon system. The Verizon tech support was only able to go through their prescriptive check list before kicking the issue to the Advanced Tech Support. I was disappointed to find that this is just a ploy for getting customers to purchase a monthly subscription to tech support. What makes the situation more frustrating was that I was that the Verizon support technician kept telling me that they know the issue and could manually reset the MAC address on their end but first I would have to subscribe to the Advanced Support. The Advanced Support person turned out to be nothing more than a salesman with limited technical knowledge. The Advanced Tech Support salesman then refused to reconnect me to the standard tech support or connect me to a manager. In the end, I gave up and went to bed frustrated only to find that the device worked instantly the following morning. Hopefully somone with more tech savy can explain why... -
Problems trying to install Verizon DSL to laptop..
Hi, Im trying to install verizon dsl software from the setup cd but im having problems.
At first, it opened the cd but i accidently closed it while it was running and now my laptop cannot read it.
I already have a verizon account this one, and im using a wifi connection thats free around my area .
I just wanted to use the model 7500 as my wireless router but I cant hook up to the internet from the ethernet cable for some reason. Please help, I've been trying to fix this for days while my desktop is running fine, my laptop is having problems.
I want to know if there's an alternate way to download verizon software not from the cd because the cd's not working for me.
Thanks!it might be your browser. I had that problem when I tried to activate using firefox.
I had to use internet explorer to activate succesfully.
If you are using the CD and it gives you that problem, then try to use internet explorer, and go to http://activate.verizon.net -
Hooking up new computer with existing Verizon DSL
Hello, Bought a new desktop PC today, with Windows 7, replacing my old PC with Windows XP. Some **bleep** questions that I hope you experts can help me with. Will I simply be able to hook everything up on my new PC as on my existing PC and I'm good to go? Will I need to run my Verizon DSL set-up CD (which I'm not sure I have)? Will my home wireless network (2 laptops) be affected? Thanks, everyone.
Not a problem Let us know if you need anything else.
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The first to bring me 1Gbps Fiber for $30/m wins!
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