Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

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VERIZON CHANGED HIGH SPEED DSL AT CENTRAL OFFICE AFTER I HAD 7.840 MBPS FOR MORE THAN 10 MONTHS!!!

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Believe or not... That 20% does make a difference... In one of my games, I used to have 5.3 secs of response time, now it does not lower from 7.8. By the way, even my PC worked faster when I had that little higher speed... I know the changes were done without my knowledge because for a period of 2 weeks I got lot of unstability in my connection that I never got for years before... After 20 days with the first IP assigned to the new modem, the speed dropped like Verizon was running a program to levelize such an speed.
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Thank you for your interest in my case and observations made too.

Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
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There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
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My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Superdrive originally at high speed now at low

WHen I first got my MBP last weekend, I tried installing Vista via Fusion. This optical drive nearly shook the notebook apart and sounded like a jet. I was going to take it to the Genius Bar and have someone look at when I decided to try playing a DVD. Worked great and drive was silent. I was also able to install Vista in Fusion. So I cancelled my appointment at the Genius Bar.
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Is there any way to manually set the optical drive speed to a happy medium? I saw DiscRotate, but that doesn't seem to support 10.5.

WHen I first got my MBP last weekend, I tried installing Vista via Fusion. This optical drive nearly shook the notebook apart and sounded like a jet. I was going to take it to the Genius Bar and have someone look at when I decided to try playing a DVD. Worked great and drive was silent. I was also able to install Vista in Fusion. So I cancelled my appointment at the Genius Bar.
However, it seems the drive is stuck in low speed now. Installed Toast 8 from CD and it took 20 minutes, Adobe Elements took 40 minutes. It seems to work fine in Bootcamp, although I really didn't notice the time it took me to install Warhammer.
Is there any way to manually set the optical drive speed to a happy medium? I saw DiscRotate, but that doesn't seem to support 10.5.

I have DSL High-Speed with Earthlink, but it takes nearly 30 minutes for Firefox to bebin loading, including getting message "unresponsive script": I then press "continue" and wait three more minutes. This happens every time I turn on my PC (Windows XP Ho

see above
== This happened ==
Every time Firefox opened
== since downloading Firefox at an alternative to Internet Explorer

Hello Howard.
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
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PlayStation3 Online W/ Verizon High-Speed DSL

I am getting Verizon DSL High Speed Internet due to the fact that FIOS is not yet available in my location. My question is what kind of speed will i recieve with the PS3 Online set-up. I am using a wireless router to connect my playstation 3. I am wondering what kind of speed i will recieve and if i will recieve any lag????

NO simple answer!
What speed you get depends on 3 things:
1). How much you pay. You can order 1mbs, 3mbs or 7mbps service
Each represents a maximum speed, and a different price.
2). How far are you from the Central office.
(7mbps is only available if you are fairly close to the CO)
3). The quality and condition of the copper pair between your premises and the CO.
You can be next door to the CO, but if the copper pair stinks, so will the DSL data rate.
Ultimately your speed will the the lower of either
The speed Verizon provisioned you for (what you ordered)
or
The Highest speed the Modem can successfully negotiate with the CO equipment.
For many users those are the same, but if you are toward the edge of the DSL 'footprint', you can order 3mbps, but you the copper pair length/quality may limit you to something considerable lower that may even be sensitive to changes in weather.
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Verizon DSL speed/latency lower than a month ago

A little over a month ago I upgraded to the faster Verizon DSL with "speeds up to 3mbps." I wasn't expecting 3mbps and was content with the speeds I was getting, which were pretty much twice as fast as what I had before. My Westell 7500 modem gateway reported a speed/latency of around 1780/768 kbps, up/down respectfully. Recently however my download speeds have dropped and the gateway page is showing 1501/445 kbps. I have run Verizon's troubleshoot and reset the modem a few times, but it still remains at 1501. I have tried to reach customer support, but they either just ignore my email, waste my times in chats until they escalate it and then ignore it, provide me with useless information like their security/antivirus suite, or just don't answer their phone. I want to know how I can get my speed back up to what it was a week ago. Would this be considered throttling? I have done every diagnostic at various times of day that I can on my end and it seems clear that this is the ISP capping my service to the bare minimum that my plan states. Shouldn't I expect the service I was receiving when I first signed on a month ago? Otherwise, isn't that a bait-and-switch tactic? I read somewhere here that they run some sort of "optimization" at DSLAM that might lower speeds for a stabler connection. I have not had any problems with the connection being dropped or anything of that manner and the speed it was running had no hiccups. Is there a way I can get that optimization removed?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Synchronisation of M Series and High Speed Digitizer

Hello everybody,
i just have a question regarding synchronisation/timing of two different PCI cards (M-Series PCI 6220 and High Speed Digitizer PCI 5112, connected via RTSI cable).
I wonder how I can synchronise signals, because those cards use different mechanisms in Labview for timing and synchronisation.
Can anybody tell me, how I can synchronise the clocksignals and let them use the same trigger (actually I want to use the external trigger of the 5112)? Witch VIs do I have to use?
Thanks in advance
Oliver

Hello!
First of all many thanks for your reply.
Exporting the external trigger from the 5112 to 6220 via RTSI works.
Synchronising the clocks in the same way as you wrote doesn't seem to work. May be I did something wrong.
What I did was the following:
I exported the "reference clock" signal of the PCI 5112 using "niScope export signal.vi" to RTSI 7.
Than I used the daqmx "sample clock.vi" to configure the
clock. I used the instance "sample clock" with "dev1/RTSI 7" as
the source (dev 1 actually is PCI 6220) and as sample mode "continous
samples". I started the PCI 6220 (daqmx) first, after that I started
the 5112 (niScope).
Running this vi I get the following error:
"ADC conversion attempted before the prior conversion was complete.
Increase the period between ADC conversions. If you are using an
external clock, check your signal for the presence of noise or
glitches."
This is still a small problem, but meanwhile I came to a bigger one:
I thought I could use the 6220 in the same way I can use the 5112:
I want to fetch (or read) data on both cards contionously but also
periodically. The period time is given by the External trigger I
mentionend before. Till now I didn't find a way to aquire the data from
the 6220 in records of a given length (let's say 100 samples, at 1kHz)
every time the trigger occurs (External Trigger rate is about 250 Hz).
This is possible with the 5112 board, but I wonder if this is also
possible with the 6220?
Kind regards
Oliver
PS: Sorry for the "witch"

High Speed DSL connectivity issues.

Hi. I have connectivity issues with the High Speed DSL internet connection. I have had internet service with you guys for almost a year now, and since day one, I have had connectivity issues. In the past, the connection would drop once every few days, and about once every two weeks I would need to restart the modem in order to get my connection back.
I have restarted my router countless times, and even done a factory reset on the router a number of times as well.
The past two days, my internet connection has been worse than ever, with the connection being dropped about once every five minutes. And, while the connection was up, my browsing, video, and email loading times were very slow.
The internet light on the modem is constantly flashing, even when I am connected.
The gateway status info page refreshes 4-5 times a minute.
I dont know if any of the following info will help. I would like to continue with Verizon as my ISP, but if the connection issues continue, I will have to change services.
I have the Actiontec GT708WNV modem.
The gateway status info is:
Gateway ParameterStatus
Firmware Version:
GT784WN-VZ-1.1.6
Model Number:
GT784WNV
Serial Number:
{edited for privacy}
WAN MAC Address:
Downstream Rate:
13759Kbps
Upstream Rate:
1027Kbps
PPP User Name:
N/A
ISP Protocol
1483 via DHCP
Encapsulation:
LLC
Gateway IP Address:
DNS Address #1:
DNS Address #2:

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Step two: Can you provide the Transceiver Statistics from your modem?
As to where that is, it seems to be at
STATUS > WAN STATUS.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Does anyone know of an excellerator that I can down load to speed up my entire internet connection. I have dial up from windstream,i live in middle of no-where,KY and dont have access to high-speed intewrnet here, PLEASE HELP.

My internet connection is very slow dial up thru windstream and they dont offer high speed where i live and neither does anyone except Hughes Net,but they are way to expensive. Not an option for me at this time. I used to have dial-up thru southeast telephone and they gave me an excellerator that sped up everything.

Thanks for taking the time to respond to my question. No windstream doesnt offer that,i asked and they have no intention to do that in the near future. They plan on offering highspeed to everyone in the future,but as of now they dont offer it in my area and have no plans of replacing the phone lines in my area anytime soon either. so until they replace the lines in my area,its not available . I am glad you told me that i cant add it ...Doug

Verizon DSL is down

I live in Brooklyn, NY and I've had Verizon High Speed Internet for almost 2 years. I've never had a problem until a week and a half ago. The DSL would go down and I'd have to restart my DSL modem numerous times before it comes back up. I would reset my modem, powered off for 20 secs, etc. However, it continued to happen. And the connection (when it was connected) was extremely slow. I've ran DSL speed tests and download speeds consistently were around 0.40 to 0.50 KB/sec. I've contacted Verizon DSL support and they told me it was my modem so they sent a new modem.
However the problem still exists with the new modem. I would have really slow internet connection for about 1 to 2 hours at a time. And then I'd have to restart the modem numerous times before it reconnects at the extremely slow pace.
Can anyone help with this? Is this related to the recent strike? I thought it would get better since the workers are back to work again but it still persists. I've also recently requested to be upgraded to Verizon FIOS internet. I wonder if this has an effect on the DSL lines. I have not yet been upgraded to FIOS and I'm still paying for High Speed Internet DSL.

To OP:
Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.
1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.
2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.
Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.
Should you be asked for a login, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password
The information I'm asking for here will let me see how your line is running. If the physical loop is OK, we'll have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Question about high speed DSL

I have had high speed DSL 1.5 MB service since 8/20. Up until last night I was in love with the service. It was running between 600 and 1000KBPS excededing my expectations.
Then last night around 9:45pm it got extremely slow. I am talking 23.3KBPS on the bandwidth test I was able to run from CNET. I followed the instructions in the tech support and power cycled my modem and PC. I checked all connections and they were secure. The DSL light is solid which from what I have read here means I have a connection.
Would rain/thunderstorms cause an issue? We have had a large amount of rain since Saturday.
I am just frustrated with this issue.
Solved!
Go to Solution.

Ok..
Please post the modem status from your modem.
#1 If you have no idea of what I mean, since I have no idea of how old or new your Westell 6100 is, I point you to All DSLR (.dslreports.com) FAQs » Verizon Online DSL FAQ » 4. Hardware -> How do I use a router with the Westell 6100?
#2 When there, notice that they talk about the white and blue Westell Firmware and the red and black Westell firmare.
Please only answer my question - Do NOT attempt to do what they tell you to do there, at this time.
Which one, do you have?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Verizon DSL Connection Problems

Hello, I hope this is the right place to post this My problems all began after purchasing a brand new computer. My Verizon DSL service worked perfectly on my old machine (with Windows XP) but I'm sure part of this issue is that I now have Windows Vista.
When I first set up my new computer I quickly found that Windows Vista had a new "feature" of automatically identifying devices for you and installing the necessary things to make it work. To start with I cancelled the Windows prompts and figured I'd was suppoed to use the Verizon DSL disk, but it did not work. A little window would come up with a fancy Verizon graphic then it will close and say some file could not be found. I tried multiple times but the same thing occured so I followed the Windows Vista prompts which eventually connected me to the Internet! I searched online and found that the disk is not compatible with Windows Vista, or at least the disk I was using wasn't because it was created before Windows Vista was even released.
Anyway, the Internet worked fine that whole day and even the next but then my Internet connection started becoming unreliable. It will work perfectly for hours but then I will notice that a certain page isn't loading.
Sometimes if I press Refresh on that page a "Connect To..." dialog box will come up and if I hit 'Cancel' it will say that the page cannot be found. But then if I refresh again it will load correctly.
Other times it will not work at all. The icon in the System tray will tell me that I'm connected to the Internet but it will not work.
And still other times a different prompt will come up asking for a username and password.
First off, I had multiple passwords for "verizon.net" another for "myverizon.net" another for "verizon email", etc. So I didn't know which one to use! I also didn't know if my username should include @verizon.net or @verizon.com or nothing at all after it! I tried every possible combination to no avail. After I enter a set a window will pop up saying "Connecting through WAN Miniport PPpOE" but then it will say the connection failed. Sometimes however it will say, "you are already connected to the Internet". But when I hit "start browsing the Web" nothing will load. Finishing today I have made all the passwords the same to ensure that is not the problem
I also tried "admin" and "password" which I found people mentioning online, but this always gives me "connection failed" messages, too.
Until I restart my PC nothing will work. If I shutoff the modem and turn it back on it will not work anymore regardless of if it was still working before. I have tried virtually everything before coming here -desperate! I have researched online and used every possible thing that comes up:
-Turning off modem for 30 seconds and then turning it back on
-Closing my firewall + Windows Firewall
-Shutting off virus program
-Shutting off virus program and firewall
-trying to setup a new connection
-running windows diagnostics:
it will either say there is no problem with my internet connection
or it will say something like "HTTP is not configured to access the server at HTTP://"
-disabling then re-enambling the integrated Network Card
- typing netsh winsock reset as an administrator into the command line and restarting
- typing netsh int ip reset as an administrator into the command line and restarting (this was the last thing I did and SO far so good...)
I have read online that the problem could be the modem so if I cannot get the issue fixed I will try to get a new modem from Verizon. Otherwise I am anxious to hear what input the users here can offer.
Some information on my computer that you might need:
Windows Vista Home Premium (Intel Core 2 Duo E8400)
Westell 6100 Modem (connected via Ethernet cable)
Realtek RTL8102/8103 Family PCI-E FE NIC
ZoneAlarm Free Firewall
AVG Anti-Virus Free
No wireless network devices (a printer is installed but it was installed after the problems appeared)
Thank you for reading and thank you in advance to anyone who can offer some insight into this problem.
Message Edited by lorddonk on 06-19-2009 10:57 AM
Solved!
Go to Solution.

Your dBs appear to be good but your data transfers are woefully too low.
dBs above 20 are great. Data transfer should be well above 1000 but is only 864. Enough to have communication, but not what you are paying to have.
Your pings are in the hundreds - should be less than 100 ms.
However, when you did the traceroute, all pings were below 100 ms. (BTW, routers involved in that connection included Newark, NYC, and Washington).
Does that signal strength remain high or does it keep changing? The fact that ping and traceroute had signficantly different numbers suggests your signals are coming on and going away. If ping has long times, then tracerouter should show those same long times starting with the bad communication problem.
Numbers suggest a problem between your modem and the DSLAM. Normally bad communication is traceable to low signal strength. You have good signal strength (when measured) but bad data rates. Is that signal strength constantly changing? Look for a pattern. Signal strengths changing? How are those echo times changing? When signal timing is slowest, what server (connection)
is too slow? Look for the pattern since it appears your problem is intermittent - or something else.

Verizon DSL modem not connecting through Linksys wrt54g

I recently switched to verizon DSL from comcast. The verizon modem when connected directly to the back of my mac works amazingly well. Now i was to be able to connect with my laptop and xbox360 wirelessly which was not a problem with comcast. So i take the Ethernet/Data/Modem cable(what ever you want to call it) from the modem and connect it to the INTERNET port on the back of the router. Then take another ETHERNET cable and connect it from the first WAN port to the back of my computer where the modem was originally directly connected. The routers internet light is on as is first ethernet light on the front of the router. And all three lights on the modem are on; internet, data, and dsl. The macintosh is now not able to connect to the internet. The laptop can connect to the network but not to the internet.(says local only) It seems like a lot of people have had this same problem but i have yet to see a solution. and again when i take the cord from the modem to the router and change it back to connecting the modem directly with the home computer (mac) the internet works fine. I know this seems very dumbed-down and a dumbed-down kind of answer is preferred. I have been fixing problems with our home network for years now and have never come across something that stumped me while the solution seems like it would be so simple.

If you have Verizon DSL and you wish to configure your router and connect the XBOX360 wirelessly, then, first thing you should do is to fully bridge your modem, then connect your modem to the internet port of the router and configure your router's internet connection type to PPPoE...
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
When the router’s web-based setup page appears, click Setup then look for Internet Connection Type and select PPPoE on the drop-down arrow.
Enter the username and password that your ISP provided you in the User Name and Password fields, including the domain in the username if necessary such as [email protected] and CLick Save Settings.
Click Status then look for Login Status and check it says Connected. If it’s connected, you should be able to access the Internet.
NOTE: If the Login Status says Disconnected, click Connect, then check if you’re receiving an error message.
If you get an error meaasge follow this link
For xbox -
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 3074, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box, click Save Settings once done...
2) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
3) Click on set-up and change the MTU Size to 1452 and click Save Settings...
4) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your Xbox
IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
5) Also assign the DNS Addresses on the Xbox
Primary dns :- 4.2.2.2...Secondary dns :- 192.168.1.1
6) Turn off your modem, router, and Xbox...Wait for a minute...
7) Plug the modem power first, wait for another minute and plug the router power cable, wait another minute and turn on the Xbox and test it...it will connect...
IP Address: 192.168.X.[last part of ip in your device] e.g. if static ip given to the device was 192.168.X.10 get the last part and put that to the empty box.

Verizon DSL - High "Speed (down/up)" Low connection rate

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