Verizon DSL is down

I live in Brooklyn, NY and I've had Verizon High Speed Internet for almost 2 years. I've never had a problem until a week and a half ago. The DSL would go down and I'd have to restart my DSL modem numerous times before it comes back up. I would reset my modem, powered off for 20 secs, etc. However, it continued to happen. And the connection (when it was connected) was extremely slow. I've ran DSL speed tests and download speeds consistently were around 0.40 to 0.50 KB/sec. I've contacted Verizon DSL support and they told me it was my modem so they sent a new modem.
However the problem still exists with the new modem. I would have really slow internet connection for about 1 to 2 hours at a time. And then I'd have to restart the modem numerous times before it reconnects at the extremely slow pace.
Can anyone help with this? Is this related to the recent strike? I thought it would get better since the workers are back to work again but it still persists. I've also recently requested to be upgraded to Verizon FIOS internet. I wonder if this has an effect on the DSL lines. I have not yet been upgraded to FIOS and I'm still paying for High Speed Internet DSL.

To OP:
Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.
1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.
2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.
Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.
Should you be asked for a login, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password
The information I'm asking for here will let me see how your line is running. If the physical loop is OK, we'll have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Similar Messages

Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

Help setting up wireless network with Verizon DSL

I bought a MacBook Pro and an Air Port Extreme yesterday. I have an iMAC G5 from October 2004. I have Verizon DSL service and a Westell Series 6100 modem.
Bottom line --> I can't get the wireless connection to work.
I have successfully used a wired dsl connection with my iMAC G5. But, I tried to just disconnect the ethernet cable from my computer and put it into the Airport Extreme and that didn't work. I used the utility to set up the base station and the network, but I'm not sure if I did it properly.
I know a PPPoE is involved but I'm not sure of how to configure the system properly. I'm also not sure if the problem is with the configuration of the AirPort extreme or with my Verizon modem.
All I know is that I want to see a green light on that thing and not a flashing orange one.
Does any one have some instructions for setting up your AirPort Extreme using Verizon DSL? Has anyone else had similar problems? Thanks in advance!
MacBook Pro & iMAC G% Mac OS X (10.4.9)

Just finished solving this problem. I am not a strong tech guy, but I know that since it works for others it is just a question of poking and pushing. Anyway it was nine hours in the making...
My snow airport working with an airport express had been bullet proof with verizon dsl for a couple of years. I wanted to upgrade since I am now Intel mac and hit the blinking amber light.
I am only going to be able to give the big picture... The AEBS found and worked with all my computers from the beginning, so the problem became that the default IP Address and Subnet Mask were wrong and never automatically adjusted by the assistants.
Take your working plug-in ethernet connections or the working snow connections from the Airport Utility Internet Connect page. I used the manual configure process to access the info screens.
I copied all the numbers down, but I believe you only have to insert the IP Address, Subnet Mask, Router Address and DNS servers. I put "dsl.verizon.net" in the domain search box.
Go up to the IPv4 pull down menu and select manual and put in the numbers you copied. Then click Update. When the software returns control, the AEBS will still be orange.
Toggle the IPv4 to "using DHCP" Click Update.
This should bring the green light.
I think I then updated the Network Preference Pane, probably had to manually put in my wireless password again. Browser and mail program worked.
I think that was all. I may have had to repeat the toggle to make it stick, but I am operational for the last several hours, including the airport express, a G4 laptop and a Sony PC.
Hope this helps.
Rpbert

Verizon DSL & Apple

I am having a very difficult time connecting my iMac and iBook (G4) to the internet at my house. I have Verizon DSL through out phone line and a Linksys router. The router recognizes that my computers are connected to the network but for some reason the computers are unable to get a correct IP address. I would greatly appreciate any guidance in this matter and I am more than willing to provide more details but not sure what would be helpful at this time.
Thanks!

The Interface that connects to the Router/Internet, needs to be drug to the top of Network>Show:>Network Port Configurations and checked ON.
Was the Router always in the line, or new? Did you power down the Modem & router, wait 2 minutes, power up Modem, wait 2 minutes, power up Router?
Try this on a Mac in Terminal after those have been reset...
sudo ipconfig set en0 BOOTP;sudo ipconfig set en0 DHCP
en0 if Ethernet, change accordingly to the enX at the top of the list in Network Port Configurations.
Are the Macs set to "Using DHCP" in Network>TCP/IP?
What IP are they getting? 169.254.x.x?
Is the Router set to hand out DHCP addies?
Can you access the Router's setup pages by using like 192.168.0.1 in Safari's url bar?

Verizon DSL and wrt54g

Having problems installing my linksys wrt54g v8 router with my verizon DSL internet connection. On the step where the computer checks the internet connection I get an error message saying. Unable to detect internet connection or something like that. I tried going into command prompt and typing ipconfig/release and ipconfig/renew then ipconfig/all and tried again but still same message. I also tried powering down the modem and restarting it. And restarting the whole entire computer but it still isn't working. Was just wondering if anyone else is having a problem with verzion and linksys router. Also if you have experienced this problem how have you fixed it? Should I try setting up a static ip or would that just be a waste of time? If you have any other suggestions then please feel free to give me any and all information you can. I'm not a beginner on computers so I fully know what I'm doing though I'm not a complete expert so I'm a little stumped on this particular issue. Thanks for reading.
Solved!
Go to Solution.

try to click here
that link tells you how to install the router manually with dsl ISP. i just hope that helps.

Verizon DSL - Frustrating Performance

I've been using Verizon DSL for about 6 years now. For a while, service was sufficient, but for the last year I've had nothing but negative experiences with it. I've been experiencing slow speeds and frequent disconnects. I've called tech support numerous times only to get the typical responses that do not address the problem. "Have you tried restarting your computer? Have you tried restarting your modem? Have you tried restarting your router?" I've done all of these suggestions more times than I can count with 0 results. I'd love to switch my internet provider, but Verizon DSL is the fastest available internet in my area (sad). I wish Verizon would make an effort to help their customers, but with my current and past experiences I don't believe that is going to happen any time soon. For the past week I can barely use the internet. Websites load extremely slow. I can't play any online games because the latency is too high. I've even made sure the two computers in the household are not downloading anything when the internet drops out. I've tried using better DNS servers. Nothing has helped. Is there someone that could possibly help me? It doesn't seem like Verizon will.
*edit* Here's a traceroute i ran
traceroute to 72.77.*.* (72.77.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-b2-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 2 ms 7 ms 1 ms
4 T0-5-0-1.PITBPA-LCR-22.verizon-gni.net (130.81.163.77) 16 ms 14 ms 14 ms
5 G15-0-0.PITBPA-LCR-04.verizon-gni.net (130.81.151.182) 11 ms 11 ms 11 ms
6 P3-0-0.PITBPA-LCR-02.verizon-gni.net (130.81.27.252) 12 ms 12 ms 12 ms
7 P9-0.PITBPA-PITBPADT-ERXG02.verizon-gni.net (130.81.33.159) 12 ms 12 ms 13 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

My modem is an Actiontec GT701D. I'm also using a Linksys WRT54G router.
Here are my transciever statistics:
My download and upload speed listed are what i should be getting, but I can't even watch a youtube video on 360p straight through because it pauses and freezes every couple seconds. I would think that with those speeds listed below would be able to stream a 360p video all the way through.
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting: 1
DSL Negotiated Mode: G.DMT
Connection Status:
Speed (down/up): 2944 / 832 Kbps
ATM QoS class: UBR
Near End CRC Errors : 263/0
Far End CRC Errors : 17/0
Near End CRC(Within last 30 mins) : 0/0
Far End CRC(Within last 30 mins) : 0/0
Near End RS FEC : 507892/0
Far End RS FEC : 11293/0
Near End FEC(Within last 30 mins) : 0/0
Far End FEC(Within last 30 mins) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 0/10
Attenuation (Downstream/Upstream): 98/25

Verizon DSL Firewall settings & iChat

I currently use Verizon DSL utilizing a wireless Westell Versalink (Model #327W) modem. My current firewall setting is:
*Typical Security (Medium)*
*The medium security setting only allows basic Internet functionality by default, just like High level security. Medium security, however, allows customization through Port Forwarding configuration so certain traffic can pass.*
Utilizing this setting I can not use iChat, however if I lower the firewall setting to:
*Minimum Security (Low)*
*The low security setting will allow all traffic except for known attacks. With low, your modem is visible by other computers on the Internet.*
I can then use iChat.
Is there a work around to this? I do not want to have minimum security for my firewall and I want to use iChat more often.
Any suggestions, ideas, etc would be much appreciated.
Oh! my Mac Firewall is currently active

Hi Ian,
The answer is yes.
Much like the way getting email is a risk from getting stuff you don't want, to being offended by something, or even getting a virus/tojan.
Blocking all Incoming connection means you would not be able to iChat to anyone.
Particularly if they tried to call you.
It is more like email and understanding what is a risk and what the risk is.
Ping based attacks may bring down your Internet connection needing the modem to be reset.
Discovering your Public IP is not really that difficult even if Ping Blocking is ON
There are websites that will tell you. yours http://www.whatsmyip.org/
http://www.google.com/search?q=myIP&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US :official&client=firefox-a
Whether someone would move up to a Ping of Death attack depends some what on how malicious they are and whether you present a "Big Enough" target to someone.
As a Screen Name can be logged in on a web site, from a phone or several computers it pays to check that the Buddy who responded is in the "right" place.
If you want to worry more
http://www.pixelitt.com.au/internet-security/internet-security-p2.htm
From Google Search
It may pay to read some more on this.
Essentially Not having Ping Blocking allows the routing device to respond to Pings.
This reveals your Public Address as being valid.
It does not tell them the IPs the router uses for the LAN side or the LAN IPs that your computer have.
Like Emails to a certain extent you have to set up things yourself to allow further penetration.
Which ports are open and in some cases for how long can be part of the solution.
You have to remember that the first 1024 ports are open anyway.
Web Browsing and email apps use ports below this threshold which is why most routing device work Out of the Box for web browsing and mail.
Web Browsing uses port 80 with some secure login sites using port 443
Some mail apps also use port 443 along with many others depending on the server type and whether it is Outgoing or Incoming mail.
As these ports are open any real intrusion attempt is going to be on those ports.
Responding to a ping is more like a random phone number dialled by a 2 year old and you find someone is Australia is talking to them (validating that random number)
Video and Audio chats (Including the audio chat alongside Screen Sharing in iChat) will not work without Pings being responded to.
iChat will not work unless the ports it needs above the 1024 threshold are open.
If your connection is not that fast you may get away with not disabling any DoS or SPI as you may not reach the threshold in download speed.
I hope this helps a little
10:25 PM Saturday; September 5, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Verizon DSL drops out intermittently: problems for 10 months

Subject: Verizon DSL drops out intermittently: problems for 10 months
Hi all,
Just wondering if any one can help. We had Verizon DSL on our home phone line for six years in Worcester MA. The first five years we had little to problems. The last 10 months we’ve have frequent (nearly every day drop out and period where the DSL line can’t connect for minutes to sometimes hours).
We’ve had seven different technicians visit us for a total of thirteen visits. They’ve replaced the line coming into our house multiple times and isolated our home phone lines from the DSL feed but this hasn’t helped. Verizon tech support can’t seem to get back to me with a detailed plan of what they are going to do next and few representatives return my phone calls.
We’ve also tried at least five router and modems and it hadn’t helped. They recently changed the DSL card(?) in the local office (~7000 ft away) and said they switched us to ADS2.
We’re still seeing internet drops and we’re at our wit’s end.
Any ideas?
Here’s our transceiver stats from our Verzion 7500 DSL modem combo:
Transceiver Revision     A2pB020b3.d20h
Vendor ID Code          4D54
Line Mode                   ADSL_2plus
Data Path                     FAST
Transceiver Information            Down Stream Path       Up Stream Path
DSL Speed (Kbits/Sec)            3358                            863
Margin (dB)                             9.2                               7.0
Line Attenuation (dB)               44.0                             19.4
Transmit Power (dBm)21.0                             12.4
Thanks,

Well, we're getting pretty fed up. Here's the letter that we are sending out for a Verizon Presidential Appeal...
To:
Verizon, St. Petersburg, FL
Verizon Technical Team, Worcester, MA
The Department of Telecommunications and Cable, Consumer Division, Boston, MA
Better Business Bureau
Dear Sirs,
We are writing to lodge a formal complaint about our Verizon DSL service, and the extremely
poor treatment we have received while trying to resolve this (still unresolved) problem. We have had
intermittent internet outages for the last 12 months. This followed five years of normal DSL service at
the same address. Our problems worsened this spring; our internet is out a few minutes to several
hours a day, most days a week. Our next door neighbors have the same problem with their Verizon
DSL service, though they do not use the internet very often so are less affected than we are. We rely
on consistent internet service for our jobs.
We have had 13 technician visits to our home from a total of seven different technicians. On
multiple occasions, we have also been stood up for scheduled technician visits, including days in
which we took off work to be home. Two of these times in which we were stood up were not visits that
Verizon initiated, where we were told we needed to be home. Additionally, we have received
several “auto-calls” informing us that our problem is fixed and our work tickets have been closed. This
is extremely upsetting to us, as our problem has never been fixed as we have explained many times.
Several technicians have spoke confidently (and condescendingly) that their work would fix our
problem; these are generally the technicians we never saw again.
It is clear from our several calls each month to Verizon that persons and departments within
the company do not communicate with one another. Time and time again, we have been shuffled from
person to person, and now believe that no one wants to expend the effort to deal with our problems.
For example, multiple employees have failed to call us back when they said they would. We have
asked several times for a team of creative thinkers (with the authority to act) to brainstorm some sort
of solution and let us know what Verizon was doing to solve our problem. This has not happened. We
have made extensive notes about our service interruptions and our correspondence with Verizon over
the last several months; these are included in this packet. We also have multiple videos across several
months showing that DSL signal is not available.
We believe that a new line needs to be put in from the local hub to our house, a distance of
only a few blocks. (See notes on reverse of page.) At this point, we have no faith that Verizon is
willing to fix this problem and restore service to us. This is truly a shameful way to do business.
If Verizon is unwilling to restore our DSL service to acceptable levels, we would like Verizon to
Notes: This is what Verizon has told us they have done:
1. Isolated our phone line from DSL.
2. Replaced the line from our street to our home.
3. Switched the F2.
4. Put us on an A-DSL2 card at the local hub.
We have tried seven DSL modems and six routers without success. The problem is not within
our house; that is clear. We believe a new F1 line is needed. We were even told by a company
representative on the phone “well, DSL is on copper wire…” - basically from our view, an admission
that copper wire can go bad, and that this may be the cause of our problems. We have asked for a
new F1 line to be installed several times and been brushed off each time.

Verizon DSL slow since Sunday January 6, 2013--Northern Virginia

I will try to make this short as the last 4 days have been a real nightmare.
My normally and for a long time rock solid DSL 3360/768 began running slowly on Sunday January 6, 2013. I let it go until Monday, January 7, 2013 when it became so bad I had to call for a trouble ticket. Aside from the time I spent finding a number and waiting to create a ticket, I managed to get one created.
During the ticket creation process, no less than three tries of a line test by Verizon technical support showed (to them) no problems. On the fourth try they said there was a "short" somwhere outside my house, they would send a technician.
On Wednesday, January 9, 2013 a technican arrives and begins the process of trouble shooting. The NID is checked as well as all jacks/dsl filters. The "problem" is indicated in a wall jack. All speeds are verified with a meter the technician has, at the NID, at the wall jack and through the modem. The modem although old (Westell 2200) have been very reliable. The "short" is "fixed" and we begin putting things back.
When I try to get onto the net, everything is very slow (as I have been saying). The technician is puzzled as am I. I run several speedtests on DSL Reports and they all show various speeds ranging from .5 mb down and .7 up speeds. I run several latency tests and there is severe packet loss along the traceroute.
The technician (who was very nice) offered to swap the DSL modem, brings in a Westell 6100g from his truck and we spend the next 30 minutes trying to set it up. After the technician calls his tech support, the modem is brought up and is working.
The Verizon webpage loads very fast. When I go to do another speed test the results are the same. The modem diagnostics show 3360/768, his meter shows 3360/768. At this point he says that he does not know anything about third party websites and if the Verizon webpage loads there is nothing more he can do, at which point I agree.
Later last evening I get an automated call telling me that my problem has been resolved. If I disagree I can speak to someone, which I promptly do. When someone comes on the line I relate my story and they begin again testing the line. This person immediately recognizes a problem and escalates my issue to a level two support. While I wait, I manage to find a speed test on Verizon's website that (not suprisingly) shows the same slow download speeds as the "third-party" site did..
When the person returns to the phone (a call that lasted over an hour) I am informed that there are "network issues affecting my speed" and they are working on it. Interestingly, the speed test on the Verizon website also has a message about my test being impacted by network issues and that I should run the test later.
As I wait for something to be fixed, I just wanted to relate my story as there is little anyone here could do to help me.
Hope others have better luck and you really do not want to hear my experience trying to order FIOS to replace my DSL. I have already sold my Verizon stock after these last four days.

I feel your pain! Things are slow down below you in Fredericksburg, VA and customer service equally bad!
I have been having problems with slow DSL connection, extreme packet loss and latency issues for months in Fredericksburg, VA. Calls to tech spt are typical “line check is fine, nothing more we can do”. Won’t send me a new router, or listen to any of the inputs on issues I am seeing on the network with test tools, etc. I told them it would be easier for me to and less hassel to just drop them and move back to Comcast, they basically send that fine with them, so I said transfer me to billing, of course I sat on hold for 30mins and gave up. . I’ve been a network engineer for over 16 years, and I would treat an of my customers that way I would be fired, in addition we work till a problem is fixed no matter how small.
Over the last day, I took my Linksys router out of the picture, ran my laptop direct to my modem and got the same results, packet loss and slowness. Checked all my in house wiring and all is fine. I then hooked my modem and laptop directly to the test port or NIC outside the house and got the same results. So, not my wiring or personal equipment, still might be modem. I even involved one of my neighbors that has Verizon DSL connection, and his connection is fine, however we compared trace routes to various places and routing path goes over a different back bone router than mine. Can understand why one house over travels a different path than me and I see packet loss about the same point that we separate out.
During all the trouble shooting I notice that I had static inside and outside the house, so I call Verizon again told them I had static on my phone lines as well, this finally prompted them to send tech out…we will see what he comes up with…supposed to be here by tomorrow, we will see what happens. I note convinced it the wire more so a problem with the back bone network, as this problem comes and goes but this is the worst it has ever been. I am fed up with customer support or lack there of and will be ordering up Comcast this coming week, if all goes well will be say goodbye to Verizon.
Here is sampling of trace routes and pings, if by chance someone from Verizon actually checks this forum…which I never see anyone of the provide feed back.
C:\Users\Owner>tracert www.cisco.com
Tracing route to e144.dscb.akamaiedge.net [72.247.64.170]
over a maximum of 30 hops:
1     2 ms     1 ms     1 ms 192.168.1.1
2     9 ms     9 ms     9 ms 10.27.29.1
3     *        *        9 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.8
1.21.250]
4     *       11 ms     9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.2
2.68]
5    10 ms    10 ms    10 ms 0.xe-4-0-3.XL4.IAD8.ALTER.NET [152.63.30.9]
6     *       13 ms    29 ms TenGigE0-5-1-0.GW1.IAD8.ALTER.NET [152.63.38.250
7     *        *        *     Request timed out.
8    17 ms     *       11 ms ash-bb4-link.telia.net [213.155.130.2]
9     *        *       19 ms nyk-bb2-link.telia.net [213.155.134.128]
10    17 ms    16 ms    19 ms nyk-b5-link.telia.net [213.155.130.245]
11     *       22 ms    17 ms a72-247-64-170.deploy.akamaitechnologies.com [72
.247.64.170]
Trace complete.
Target Name: www.pingplotter.com
         IP: 216.92.151.75
Date/Time: 1/19/2013 9:13:06 PM to 1/19/2013 9:14:36 PM
1    1 ms    1 ms    1 ms    1 ms    1 ms    3 ms    1 ms    1 ms    1 ms    1 ms [192.168.1.1]
2    9 ms    9 ms   12 ms   11 ms   *        9 ms    9 ms   11 ms   10 ms    9 ms [10.27.29.1]
3   20 ms    8 ms    8 ms    8 ms   *        9 ms    8 ms   13 ms    8 ms    8 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.81.21.250]
4   *       *       10 ms    9 ms   *        9 ms    9 ms    9 ms    9 ms    9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.22.68]
5   10 ms   13 ms    9 ms   10 ms   *       39 ms   10 ms   *        9 ms   11 ms 0.xe-4-1-0.XL4.IAD8.ALTER.NET [152.63.2.253]
6 N/A     N/A     N/A     N/A     N/A      56 ms N/A     N/A     N/A      13 ms 0.xe-11-2-0.GW10.IAD8.ALTER.NET [152.63.35.233]
7   *       25 ms   35 ms   25 ms   *       *       30 ms   *       26 ms   25 ms pair-gw.customer.alter.net [152.179.50.138]
8   *       *       *       *       *       *       *       *       *      N/A      [-]
9   *       25 ms   *       27 ms   *       26 ms   25 ms   *       *       27 ms pingplotter.com [216.92.151.75]
Ping statistics for www.pingplotter.com
Packets: Sent = 10, Received = 5, Lost = 5 (50.0%)
Round Trip Times: Minimum = 25ms, Maximum = 27ms, Average = 26ms

Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Verizon DSL speed/latency lower than a month ago

A little over a month ago I upgraded to the faster Verizon DSL with "speeds up to 3mbps." I wasn't expecting 3mbps and was content with the speeds I was getting, which were pretty much twice as fast as what I had before. My Westell 7500 modem gateway reported a speed/latency of around 1780/768 kbps, up/down respectfully. Recently however my download speeds have dropped and the gateway page is showing 1501/445 kbps. I have run Verizon's troubleshoot and reset the modem a few times, but it still remains at 1501. I have tried to reach customer support, but they either just ignore my email, waste my times in chats until they escalate it and then ignore it, provide me with useless information like their security/antivirus suite, or just don't answer their phone. I want to know how I can get my speed back up to what it was a week ago. Would this be considered throttling? I have done every diagnostic at various times of day that I can on my end and it seems clear that this is the ISP capping my service to the bare minimum that my plan states. Shouldn't I expect the service I was receiving when I first signed on a month ago? Otherwise, isn't that a bait-and-switch tactic? I read somewhere here that they run some sort of "optimization" at DSLAM that might lower speeds for a stabler connection. I have not had any problems with the connection being dropped or anything of that manner and the speed it was running had no hiccups. Is there a way I can get that optimization removed?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Verizon DSL modem not connecting through Linksys wrt54g

I recently switched to verizon DSL from comcast. The verizon modem when connected directly to the back of my mac works amazingly well. Now i was to be able to connect with my laptop and xbox360 wirelessly which was not a problem with comcast. So i take the Ethernet/Data/Modem cable(what ever you want to call it) from the modem and connect it to the INTERNET port on the back of the router. Then take another ETHERNET cable and connect it from the first WAN port to the back of my computer where the modem was originally directly connected. The routers internet light is on as is first ethernet light on the front of the router. And all three lights on the modem are on; internet, data, and dsl. The macintosh is now not able to connect to the internet. The laptop can connect to the network but not to the internet.(says local only) It seems like a lot of people have had this same problem but i have yet to see a solution. and again when i take the cord from the modem to the router and change it back to connecting the modem directly with the home computer (mac) the internet works fine. I know this seems very dumbed-down and a dumbed-down kind of answer is preferred. I have been fixing problems with our home network for years now and have never come across something that stumped me while the solution seems like it would be so simple.

If you have Verizon DSL and you wish to configure your router and connect the XBOX360 wirelessly, then, first thing you should do is to fully bridge your modem, then connect your modem to the internet port of the router and configure your router's internet connection type to PPPoE...
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
When the router’s web-based setup page appears, click Setup then look for Internet Connection Type and select PPPoE on the drop-down arrow.
Enter the username and password that your ISP provided you in the User Name and Password fields, including the domain in the username if necessary such as [email protected] and CLick Save Settings.
Click Status then look for Login Status and check it says Connected. If it’s connected, you should be able to access the Internet.
NOTE: If the Login Status says Disconnected, click Connect, then check if you’re receiving an error message.
If you get an error meaasge follow this link
For xbox -
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 3074, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box, click Save Settings once done...
2) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
3) Click on set-up and change the MTU Size to 1452 and click Save Settings...
4) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your Xbox
IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
5) Also assign the DNS Addresses on the Xbox
Primary dns :- 4.2.2.2...Secondary dns :- 192.168.1.1
6) Turn off your modem, router, and Xbox...Wait for a minute...
7) Plug the modem power first, wait for another minute and plug the router power cable, wait another minute and turn on the Xbox and test it...it will connect...
IP Address: 192.168.X.[last part of ip in your device] e.g. if static ip given to the device was 192.168.X.10 get the last part and put that to the empty box.

Airport Wireless and MacBook Pro Security with Verizon DSL

My Airport wireless network connects my MacBook Pro mid-2009 model and iPhone 4S via TimeCapsule (1st gen) to a Verizon DSL D-Link DSL-2750B modem/router. Lately, I've been having problems with slow speeds (since the spring it's gone from a very nice 3.8 to 2.7 to an almost halved 2.1 mpbs download speed). I tinkered around with the modem settings from the webpage control panel and reset to the factory settings to no avail as far as increasing my speed but I did get all my connections back and running again.
However, my question is this: the Macbook's wi-fi drop down menu shows the name of my own user created wi-fi network name, along with some others throughout the neighborhood, along with my networks SSID number that everything all links up to. My Macbook connects in bridge mode via Ethernet and wi-fi with WPA2 security and is "Automatic" for the location. Is this safe to have the SSID ID listed there in plain view to the neighborhood and if not what should I do? Thank you.

I seem to be having the same basic problem-except the wireless connection works fine when I am in the basement (where the Airport Extreme is located) but when I go up flight of stairs, i get "invalid password". Of course, the password is the correct one for the wireless.
THoughts on whether it might help if I by boosters for the wireless for each floor of my house?
Oh, one other thing, my macbook pros never did this before today, my macpro desktop is on an upper floor and it connects wirelessly easily, as does my iMac on an upper floor. I've had the macbook pros working just fine for at least a year each and I didn't change any settings on any of the computers.
Thanks

Can't Access Hotmail of Xbox Live via Verizon DSL

Someone please help as this situation is now in its third day and no one has been able to help me. The Verizon customer service phone line keeps blaming Microsoft, and vice versa. The whole blame game is getting tedious.
Since Friday, Feb 3rd at approx 9pm I have not been able to sign into either my Hotmail of Xbox Live Accounts. Now let me be very clear, the password and logins are correct, but the browser continually times out and won't connect. I have been able to access my email via my work computer (10 miles away) so I know that the Hotmail servers aren't down. I can access the entire internet at home, just not hotmail. I can log into the Xbox website at home, but the console (which is plugged directly into the modem) times out when it tries to login.
I really just want to know that someone is looking into it. This problem seems to be affecting only Verizon DSL/FIOs customers in CA, who use hotmail of the Xbox live services. I'm just really tired of getting the run around.
To help here's what I've tried:
-Reloading and Resetting my internet browser
-Cleared cache and deleted cookies and temporary files
-Reset modem
-release/renew IP address
-contact Microsoft and Verizon (both have failed to address the issue properly)
-Accessed affected email through a different computer on a different network.
Please help.

I also thought it might be hepful to post a link to the Windows Live Solution Center forum where you can clearly see that it isn't just me. This is a systemic problem for Verizon DSL users in CA trying to access Hotmail and related Microsoft sites.
Connect the dots. This is not just an individual incident, this is a much larger outage that needs attention.
Windows Live Forum - Hotmail Timing Out
http://windowslivehelp.com/thread.aspx?threadid=1e84529b-1198-4be2-9353-8dd0f056b876

Airport Express to Verizon DSL Modem - Connectivity issue

I have Verizon DSL at home. I have an iMac G4 1.2GHZ w/o internal wireless. I'm trying to use the AX to join the DSL Wireless, and use the Ethernet on the AX to provide internet access to the iMac.
Setup:
Verizon DSL modem w/ build in Wireless G
MAC address authentication
AX MAC added to the MAC list
AX Sucessfully added to DSL Wireless (I can see it connected at the DSL modem web page
AX Status light is green (confirmed its getting an IP from the DSL Wireless)
iMac plugged into the AX via ethernet (confirmed its getting an IP from the AX)
No internet access on the iMac however.
I did notice in the Airport Utility that sometimes the AX is logging:
Connected to: <insert mac address here>
Disconnected from: <insert mac address here>
over and over at times....
The AX and the Wireless router are approx 15ft from each other.
I've also powered everything down, fired up DSL Router 1st, then AX, then Computer. Still no dice on internet to the iMac.
Any suggestions? I shouldn't have to add the iMac MAC address to the filtering...but maybe....didn't have time to try that lastnight/thismorning.
Thanks for any help!
Message was edited by: Hightech.Redneck

Welcome to the discussions!
Couple of thoughts here:
Check AirPort Utility - Manual Setup
Click the Wireless tab just below the icons
Make sure there is a check mark next to "Enable ethernet clients"
You are trying to use the AirPort Express in a configuration known as a ProxySTA.
The modem/router will need to be compatible with this function, so you should check with your ISP to see how this could be enabled on your modem/router.

Verizon DSL is down

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