Verizon DSL Tech Support and Slow Upload speed

We have been having considerable issues for 16 months with Verizon DSL and numerous chat sessions/calls to Verizon tech support. They verified that the upload speed was 768Kbps. Every site showed 360 - 370 Kbps.
Finally a technician came to the house and confirmed that the maximum upload speed at that location was 384. How could tech support be lying the whole time? Many times I point blank said 'why is the modem set to 448?'. They said the PCs would be faster than that. When the VZ techs come in through our PCs with Citrix remote support, they are dumbfounded that that they only got 27 Kbps - they ALWAYS forgot to realize the Citrix session is taking some the upload bandwidth to see my video - DUH
The worst part is the billing. We have been paying for something that is impossible to get. They are only willing to backdate a refund for 3 months because we never raised a billing issue. Um, thats because you lied about the speed.

Visit http://192.168.1.1/ and tell me what you see mentioned as both the download and upload speed that the modem reports it being connected at.
========
The first to bring me 1Gbps Fiber for $30/m wins!

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My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

Then Restore your iPhone Firmware with iTunes on computer. See if better. If not, talk to Verizon and see if they know of the problem and if there is a fix. If not, then make Genius reservation and take iPhone to Apple for resolution under Warranty.

Extreme slow upload speed in Dallas area

Hello
Something happened to my upload speed last Thursday, it has dropped considerably connecting to most servers making many sites very sluggish. I have the hardest time just attaching a file in Gmail and the gmail chat keeps saying 'unable to connect'. Using FTP for my work is almost impossible. It's takes me 5-10 tries to upload a file that's not even 50KB.
I've called Verizon tech support and went through different diagnostics and then they sent a new router, which still didn't help. Here's what I concluded so far:
It's not the router
It's not the computer since it happens on every machine
It's not the wiring since I can get good speed test connecting to some servers.
It's not the servers that i'm connecting to; everything works when i'm at work or on the phone.
I have 15/5, I've attached some speed test results.
Verizon's own speed test page even timed our during upload, which was stuck under 0.5 when it was about to finish.
Anyone else experiencing this? Verizon say my issue is currently with the engineers, but I have no idea how long that wait to be.
Thank you

Is there any Verizon representative that can escalate my issue?
Basically a tech came last Saturday and wasn't able to figure out what was wrong and left and closed my ticket. Whenever I call back now they're just telling me it's my computer, which is completely FALSE. All my 5-6 computer just doesn't happen to have slow upload speed of the sudden and require modification to RWin buffer as the suggested by the on-site tech. Verizon phone support bluntly told me they can't do anything further and would charge me for coming out again to replicate my issue.
Things the tech have already tried:
-Run Fios Optimizer multiple times on multiple computers.
-Replaced router
-Replaced ONT
-Rebooted PON card
Upload speed still sporadic, works perfect on some speedtests, but it's less than 0.5MB on many servers including Verizon's very own local speedtest. Gmail and any google site request is constantly slow. This site is slow and often times out. FTP to my own site is almost impossible if I want to upload a file that's bigger than 100kb.
I'm extremely frustrated.... There are reports of same exact issues in other thread, one seems to be fixed. Is there any way Verizon can look at that and apply it here?
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-and-tired-of-techs-closing-tickets/td-p/62221...
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-speed-on-evenings-for-almost-2-months-now-on-...
Problem was fixed for Headhunter6
http://forums.verizon.com/t5/FiOS-Internet/Unusable-upload-speed-at-night-and-during-weekend/td-p/62...
http://forums.verizon.com/t5/FiOS-Internet/extreme-slow-upload-speed-in-Dallas-area/td-p/619117
Is it because I'm using a community account on this forum so I'm being ignored?
I've tried to sign up using my residential account, but got this yellow error page.

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Possible solution to slow upload speed

After my old home built rig died I built another. Speedtest.net consistantly showed at least 75/75 with old rig and new one was 85mb down and only 35mb-40mb upload. Having seen this in the past I explored. Old rig used onboard Atheros network interface card (aka 'NIC'), new rig has onboard Realtek NIC.
Problem: Slow upload speeds but only after computer has been unused for a period of time. We all do this.
Note: Every single Windows install by default has "'Power Management" turn off the NIC when not in use. To disable NIC power down go to driver properties "Power Management" tab and uncheck all boxes.
After ruling out the obvious - Your PC, Router and Verizon tests, and have flushed your browser cache and DNS, here is the most likely problem causing intermittent slow upload speeds:
TEST 1: Upon complete computer reboot (not sleep or hibernate) up and download
             speeds are ok.
SYMPTOM: Computer first powers down (after whatever minutes power settings are set
                    at) and is then woken up.
1) Newer Realtek NIC drivers have three settings of interest under the 'Advanced' tab.
       1a) "Energy Efficient Ethernet" Default is 'Enabled'. Set to 'Disabled'.
     1b) "Green Ethernet" Default is 'Enabled'. Set to 'Disabled'.
       1c) "WOL & Shutdown Link Speed" Default is "10 mbps First" Set to "Not Speed
              Down".
2) Problem occurs when computer sits unused then NIC powers up again to the "10
    Mbps First".
3) Though the NIC will eventually uprate to higher speed, it will start at lower rate thus
    causing the problem.
4) My old Atheros NIC driver did not have the driver settings to save power and the
   Realtek one did.
5) Other NIC manufacturers may or may not have driver based power settings. At the
    very least go in the "Power Management" settings and uncheck boxes so NIC never
   powers down.
Common problem many do not think of in todays 'instant gratification' society. This happened way back in Win 3.11/95 days and continues to this day in all Windows OS's.
Hopefully others find this useful. And yes I shared this with Tech Support for their peer review process. Even if this works for some not all this is a common problem many tend to forget.
~Peace

Did it make any differnce to your speeds?
I have had this same issue on 2 systems for a year or so. Both have the same realtek nic built in on the mobo - Realtek PCIe GBE Family Controller. Both systems have the same issue with speeds. have a 75/75 connection they both show a consistent download of around 83 and upload varies between 5 and 15. I've tried changing drivers and got the same results. Made the changes you noted and no difference. I figure it's a mobo problem. I added intel nics and that made a little diffrence - got the upload speed up to about 30. As I have other systems that work fine - consistently about 83/85 - I just finally ignored the issue and never bother doing uploads on the defective systems.
Would be nice to know the answer though.

Macbook pro: Extremely slow upload speed

Hi,
I know this question has beed raised many times before me, seemingly from hundreds or thousands of users, but none of the threads I have found has lead to any solution.
My new Macbook Pro (15 inch), using Lion 10.7.3, is simply unable to obtain anything but an extremely slow upload speed, when using Wifi. I am using an Apple Airpor Extreme wifi device. My work PC, my older Macbook Pro (13 inch), all tablets and telephones etc hooks up to the same Wifi device and obtain all the speed they should, but my new Macbook Pro is sloooooooooooowwwww and sometimes cannot even initiated an uload speedtest at i.a. www.speedtest.net.
As mentioned, I am aware that there are plenty of threads on this, but I am not aware of any that provides a solution.
Is there a solution or is my new Macbook nothing but crAplle?
Best regards,
n

My subscription is 10 Mbps downloadand 2 Mbps download. upload
I get that (10/2 Mbps) on all other devices, other than my new Macbook Pro.
On my new Macbook pro I get 10 Mbps download, but only from 0 to 25 Kbps upload.

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Apple Tech Support and the Publish Fiasco

This publishing issue has been something I have fought with from the moment that iWeb was released. It recurs every few weeks, and either resolves its self, or in the most extreme case the last time this ocurred, I had to delete my entire site from my iDisk manually, and spend 10 hours, and repeated attempts republishing.
I had contacted Apple Tech support, and gotten no satisfaction. They escalated the call some weeks ago. I was supposed to hear from an engineer and never did. That is what prompted me to go the extreme route of actually deleting my entire 860 MByte site and starting over.
I installed the iWeb update this morning, thinking that this problem would be solved. It was not. Looking around on this discussion board, I see an awful lot of similar comments. This has made me all the angrier since this is an issue that has been there since day 1, and not been resolved.
I very angrily called Apple technical support, and because I had reported this case multiple times in the past, I was escalated to a higher level support. I have been on the phone with Apple for the past two hours. The engineer ended up taking an extensive report from me. We tried several of the recommended procedures: check privileges on .mac, alter .mac allocation sizes, delete the assets.plist in the domain file, etc. to no avail. Finally stumped, the engineer sent me a program to actually capture a bunch of logs from my machine, as well as a network traceroute, in an effort to see what is going on network-wise in communicating with .Mac servers. He has promised to get back to me later in the week.
I STRONGLY recommend that everyone having issues with this get on the horn to Apple tech support, and immediately demand that the issue be escalated to the higher-level support engineers, especially if you have already attempted the various solutions offered here. If they are bombarded with support calls and people offering to dump logs and send to them, they will resolve this issue sooner than later (hopefully).
Message was edited by: SkipHaughay For: Spelling

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

MSI Z87-GD65 GAMING / Killer E2200 slow upload speed

1. MSI Z87-GD65 GAMING / Killer E2200 slow upload speed
2. System
- Intel Core i5 4670K
- MSI Z87-GD65 GAMING (MS-7845)
- 16GByte Memory
- NVIDIA GeForce GTX770
- 256G SSD
3. MB Drivers
- MS-7845 (MS BIOS) : 1.B0
- Intel USB3.0 Drivers : 2.5.0.19
- Intel ME Driver : 9.5.15.1730
- Intel Chipset Drivers : 10.0.20
- Intel Smart Connect Technology : 4.2.40.2418
- Killer Network Drivers : 1.1.42.1045
- Network Drivers : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) / 2014-03-27 / 8.1.0.23
4-1. speedtest Test / Download 350MBps / Upload 5MBps
4-2. Other Notebook Test / Download 350MBps / Upload 350Bps
5-1. E22w7x64.INF / DriverVer = 03/27/2014,8.1.0.23 Driver Only Install Test
5-2. E22w7x64.INF / DriverVer = 07/03/2012,8.0.2.38 Driver Only Install Test
5-3. Killer_Network_Drivers_1.1.42.1045.exe Install Test
5-4. KillerSuite_1.1.48.1376_Win7_Win81.exe Install Test
5-5-1. KillerCleaner_64bit.exe Run
5-5-2. KillerSuite_1.1.48.1376_Win7_Win81.exe Install Test

Quote
4-1. speedtest Test / Download 350MBps / Upload 5MBps
4-2. Other Notebook Test / Download 350MBps / Upload 350Bps
what is the expected upload speed?
on the second Upload 350Bps is not realistic...
there are newer drivers as well: 1.1.49.1068
http://www.msi.com/support/mb/Z87-GD65-GAMING.html#down-driver&Win8.1 64

I have been experiencing excessively slow upload speeds. like, what the malfunction. does someone have an explanation for such?

when uploading a movie either to theater or to share, i have been experiencing excessively slow upload speeds, as well as varying upload time.
-excessively slow speeds, such as a 1-minute video requiring more than 1-hour 44-minutes to upload.
-varying upload speeds, as in the status circle will report an upload time of 1-hour, and moments later report an upload time of 4-hours.
also, when selecting "iMovie" as an application, it requires an excessive amount of time simply to load and appear on the monitor.

Hi Julio,
We have removed the class-map for IPS and have done a clear local-host.
We have also changed the duplex (from Auto to full) and speed (from Auto to 100Mbps) on the outside interface.
it seemed the duplex we 've got was half when it was configured as Auto. We've asked our ISP to change in their side to full, but we've got half instead.
We did an upload test after those actions, the speed we got is 300KBps, it should be 8Mbps (download and upload).
when we send many upload at a same time, we can see from our monitoring tool that the bandwidth used is 8Mb.
We wonder we cannot get high speed when uploading a single file, the max speed is 300KBps.
Please, find below the output of
sh int | inc error
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 output errors, 0 collisions, 1 interface resets
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 output errors, 0 collisions, 1 interface resets
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 output errors, 0 collisions, 1 interface resets
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 output errors, 2710 collisions, 3 interface resets
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 output errors, 0 collisions, 0 interface resets
the 2710 collisions is on the outside interface (i think it was before changing duplex)
sh cpu
CPU utilization for 5 seconds = 2%; 1 minute: 1%; 5 minutes: 1%
when we plug a computer directly to the ISP device (IDU), the speed is high (about 650KBps).
what would you suggest us to do? (sure, we will rate all the helpful posts )

Slow Upload Speeds

Hi people, if anyone could help it would be great.
Not been with BT very long, and the only think that let it down for me is that i transfer big files across to my servers on a daily basis, and the upload speeds are really slow and sometimes takes ages for me to complete my task.
My stats/information is below and my question is, is there anything i can do to improve my upload speed ??
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:13:58
Downstream:
6 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.1 dB / 23.0 dB
Line attenuation (Down/Up):
48.8 dB / 30.0 dB
Output power (Down/Up):
20.3 dBm / 12.5 dBm
FEC Events (Down/Up):
224226 / 0
CRC Events (Down/Up):
93 / 0

You are on adsl max and your upload speed is correct you cannot get any faster on this product
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Rapidshare Manager Application slow upload speed

Can a mod please look into this, the application rapidshare provide to upload files to their server is being throttled. Not for the first time.
Before anyone says it's rapidshares servers, it's not, you can trust me 100% on that.
Usually it's 8Mb (less than half my max speed of 18.5Mb) yesterday it dropped to 2Mb and today it's the same..
By contrast my upload speed to filesonic is a solid 18.5Mb..

I am also suffering from slow upload speeds to Rapidshare.
Yesterday the maximum upload speed was 2Mb/s, I have spoken directly to Rapidshare who have assured me that this definitely not at their end and that the upload speed to them is being throttled by Bt.
I remember a few years ago that I was unable even to connect to Rapidshare via BTinternet. After many denials by BT that they were blocking Rapidshare, they finally came clean and admitted the blocking.
Therefore I don't believe anything that BT tell me with regard to their operational practices especially from their overseas service centres who only know how to read from scripts!
If only it were possible to speak to someone in the UK, that was honest and actually knew what they were talking about.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

Snow Leopard fails to install - Tech Support and Genius Bar can't fix it

I am having an exceedingly difficult time installing Snow Leopard. I have tried everything I can think of and tech support AND the Genius Bar have failed me so far.
The Details:
Every time I install SL it starts off well but sometime between 18 minutes remaining and 6 minutes remaining it fails. I get an error message that says there was an error that prevented installation. Looking in the installer log gives me a little more information. It usually has 15 or so errors, the last of which is always a very long line saying some package failed to install/unpack/be copied. The odd thing is that the file name is different every time.
So far I have tried:
Repairing the disk and installing
Installing from a different install DVD
Installing from external hard drive at the Genius Bar
Installing using RAM borrowed from the Genius Bar
Wiping the HD completely. I erased all my partitions and tried to install on a completely blank hard drive with a single HFS+ partition
I can only think of a few things that can cause the install to fail: DVD, optical drive, RAM, files on HDD, and HDD hardware. I think I've eliminated all those possibilities except HDD hardware. Changing that on a MacBook isn't trivial and I don't have one handy. Also I would think a HDD problem, or any hardware problem, would cause all sorts of errors and with the exception of this the machine has no serious problems and apps crash only occasionally. I've had no system crashes for as long as I can remember.
I have a Time Machine back up and have successfully restored my old Leopard System onto the MacBook (twice now) so at least I have the option to just give up on SL if I want to. As an aside, restoring from TM went well but not perfectly. Next time I install an OS I will be making a disk image backup. Does anyone else have any ideas? If you solve this problem I'll be eternally grateful and very impressed.
Thanks in advance
Jay

I'm sorry. I should have answered when you asked about RAM the first time. I have 2GB. I have tried installing with that, and I tried installing with RAM at the Genius Bar. I don't know how much the guy used at the Genius Bar.
Last night I restored from time machine so I currently have Leopard installed on the machine. After the restoration my email archive is little strange, I had to re-authorize iTunes and various other annoyances pop up but it runs without any problems.

Verizon DSL Tech Support and Slow Upload speed

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