Verizon DSL with Third-Party Modem

I recently purchased a Netgear ADSL2+ modem and a Netgear AC1600 router to replace the Verizon Actiontech combo router-modem that came with my Verizon DSL service. I am posting this problem and solution for anyone else who is or may experience the same problem.
The Issue: the new Netgear modem would not connect to the internet. After several attempts using the setup wizard, trying different manual configurations, copying the Actiontech modem information, etc. the new modem simply would not detect or connect to the internet. The Netgear setup was getting stuck on indentifying a static IP address although the Verizon system uses a dynamic IP.
The Short Story: the solution I found was to disconnect all devices from the DSL for several hours (overnight or possibly shorter). I believe this allowed the Verizon system enough time to reset/erase the previous device MAC address, thus allowing the new device to establish it's own MAC address as well as establish a new dynamic IP address within the Verizon system.
The Long Story: this is an issue I was able to find on other forum posts throughout the internet. However, neither the Netgear tech support nor the Verizon tech support were able to identify the issue or solve it. The Netgear support was definitely the more helpful but ultimately they couldn't help me because the issue was within the Verizon system. The Verizon tech support was only able to go through their prescriptive check list before kicking the issue to the Advanced Tech Support. I was disappointed to find that this is just a ploy for getting customers to purchase a monthly subscription to tech support. What makes the situation more frustrating was that I was that the Verizon support technician kept telling me that they know the issue and could manually reset the MAC address on their end but first I would have to subscribe to the Advanced Support. The Advanced Support person turned out to be nothing more than a salesman with limited technical knowledge. The Advanced Tech Support salesman then refused to reconnect me to the standard tech support or connect me to a manager. In the end, I gave up and went to bed frustrated only to find that the device worked instantly the following morning. Hopefully somone with more tech savy can explain why...

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1. your modem/router should not have "PPPoE pass-through" enabled. The PPPoE connection with your ISP must be handled by the modem/router itself - not by your Mac. The modem/router should be functioning as a NAT router, and all the wireless clients (like your Mac and the Airport Express) of the modem/router should be connecting to it using DHCP.
2. I don't know why you activated WDS on the modem/router. It isn't necessary, and whatever WDS flavor is supported by this modem/router won't be supported by the Airport Express. Turn it off.
3. On the Powerbook, in System Preferences->Network->Show Airport - (a) under the PPPoE tab the box to "connect using PPPoE should NOT be checked and (b) under the TCP/IP tab the only selection should be to configure using DHCP.
Before proceeding to the next steps, you must now make sure your Mac is still able to access the internet wirelessly.
4. Do a factory default reset of the Airport Express. Temporarily switch wireless network connections on the Mac from your modem/router to that of the Airport Express. Run the Airport Admin Utility. In the Airport Admin Utility, select the mode to be "join an existing wireless network". Below that, type in the SSID of your modem/router. Enter the same WEP type and WEP key as used on your modem/router. Make any other configuration changes required under the Music tab, then update settings to the Airport Express. When finished, switch the wireless network connection on the Mac back to that of your modem/router.
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1. your modem/router should not have "PPPoE pass-through" enabled. The PPPoE connection with your ISP must be handled by the modem/router itself - not by your Mac. The modem/router should be functioning as a NAT router, and all the wireless clients (like your Mac and the Airport Express) of the modem/router should be connecting to it using DHCP.
2. I don't know why you activated WDS on the modem/router. It isn't necessary, and whatever WDS flavor is supported by this modem/router won't be supported by the Airport Express. Turn it off.
3. On the Powerbook, in System Preferences->Network->Show Airport - (a) under the PPPoE tab the box to "connect using PPPoE should NOT be checked and (b) under the TCP/IP tab the only selection should be to configure using DHCP.
Before proceeding to the next steps, you must now make sure your Mac is still able to access the internet wirelessly.
4. Do a factory default reset of the Airport Express. Temporarily switch wireless network connections on the Mac from your modem/router to that of the Airport Express. Run the Airport Admin Utility. In the Airport Admin Utility, select the mode to be "join an existing wireless network". Below that, type in the SSID of your modem/router. Enter the same WEP type and WEP key as used on your modem/router. Make any other configuration changes required under the Music tab, then update settings to the Airport Express. When finished, switch the wireless network connection on the Mac back to that of your modem/router.
5. If you still have trouble, remove all security (MAC address filtering and WEP) from your modem/router and see if you can then get the Airport Express to connect as a client.

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Hello,
I recently signed up for Verizon DSL (with a Westell 6100 modem) and I am connecting to it through a graphite Airport base station. It was initially set to use DHCP in the TCP/IP section. It would connect to the internet properly but after I stop using my computer for a few hours, I have to restart the base station in order to get the connection again. It was annoying to say the least.
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Could someone explain to me why, with DHCP, I had to restart my base station everytime?
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Hock, Welcome to the discussion area!
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Message was edited by:
prasad chintala

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