Verizon EDGE - Why do I need to trade in my old phone?
I'm not expecting this question to be answered, and this might have been discussed before, but I just need to vent my frustration with Verizon.
After T-Mobile introduced their JUMP program, Verizon did a "me too" and offered EDGE. However, their phone subsidies are still included in the bill (unlike T-Mobile) and you need to trade in your old phone to get a new one via EDGE. What's the point of trading in your old phone if you're paying full price for the new one (over time)?
Also - My contract is now up and if I choose not to do a 2-year extension to get a discounted phone, it would make sense for me to get some sort of discount toward EDGE's monthly payments ($10 off a month, or something like that).
In any case, my old phone has a crack on it and Verizon won't accept it toward EDGE. When I brought it to the store the guy said that I should replace my screen and THEN bring it back in. Right, so I'll pay $100 to repair my screen and then Verizon can make money selling it as refurbished AND charge me a full price for a new one via EDGE.
JUST SAYING.
Andrew
What kind of phone do you have? There is no need to trade in your old phone to get on Edge if you are not under contract. Verizon sometimes did have special promotion for customers who may be in contract with a 3G smartphone or an older 4G phone. This special promotion required trading in the phone that they had because it was technically still under subsidy and the Edge program would give those customers the chance to "upgrade" before their actual date. However, if you are out of contract trading in your phone is NOT necessary. You have already fulfilled your obligation for that device. If you have an iPhone the rep was trying to get you to trade it in towards accessories for the new phone. They work on commission and this is how they make a huge portion of the sales goal. I know most people don't care about that but a common misconception is that these reps make their money on the phones they sell which does NOT help them. If you are going to buy your phone from a corporate store you should get something else with it.
On to The Edge program. True this program is following suit with T-Mobile's plan. There are some differences. To be on TMo's Jump you are charged your monthly service fee (say $80), then you are charged your monthly fee for the phone (depends on the full price of the phone but say $27 average) which does not include any down payment. TMo also charges you $10 (mandatory) Jump fee. Yes this includes $8 for the insurance but there is still a $2 surcharge to be on the program. With VZW Edge your monthly service fee and your Edge payment. This is calculated by taking the full cost of your device and dividing it by 24. At the time of purchase there is no down payment. You only pay the tax on the full cost of the phone and the first Edge payment. I would opt for the insurance because if you would like to get a new phone before the 24 months is up that phone CANNOT be damaged in any way. With Edge you must complete 30 days with the device and 50% of the full cost of the device and you can change it. For all intents and purposes, Edge is like a lease. You pay monthly and can get out if when you meet the requirements. So, if you like to change to the newest devices or have more freedom this program is where it's at.
Similar Messages
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I just upgraded to the Edge program, do I need to turn in my old phone that I purchase?
Im confused because I got my new phone in the mail, and the instructions say to return my old phone, which I did not receive under the Edge program.alexakutlik wrote:
Yes I did an early upgrade through Edge, had 8 months left on my contract. My old phone was a subsidized upgrade.
Then yes you have to send the phone back. -
Do I need to turn in my old phone when I get Early Edge?
I just got this phone on Early Edge, and I've been told different things from different people. I called Verizon, and after finally getting to a real person, they told me that if I got this phone through 'Early Edge', I do NOT need to mail in my old phone (Which I bought on eBay), but if I had 'regular Edge', I do need to mail one in. My receipt says Early Edge. Do I need to mail in my old phone (Which I bought myself)? I don't want to be charged 200$ for something I had no clue about..
If I do have to mail in my phone, do I get some sort of compensation? Like, taking money off my bill?
I did pay 100$ for this iPhone myself, not too long ago.
I just received this new iPhone two days ago and I'm already regretting it.Hello RandomUsername82,
I would be delighted to clarify for you. If you recently utilized the Early Edge option you would indeed need to mail in your old device. Since you were under contract when you utilized this program, we require you to trade in the old device to offset the contract termination fee. Unfortunately there would not be a credit or refund for your device as this device cancels your wireless contract. Please keep us posted if you have any further questions or concerns, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT -
I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!
monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
KevinR_VZW
Follow us on Twitter @VZWSupport -
I've just bought a iphone 5 and have an old iphone 3. Apparenty I need to back up the old phone to transfer everything to the new one. How do I do that?
See http://support.apple.com/kb/HT2109.
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Can I just do an in-store trade for my old phone?
I still haven't received my shipping materials to trade in my old iPhone (submitted Sept. 28th). I have not had luck reaching the Verizon number. I've heard that people have just walked into Verizon stores and traded their phones successfully for store credit.
bluebird123,
Making sure that you have all the material you need to process this trade in is definitely a priority. We do apologize that you have not received the information yet but we will supply the information you need to get this information. If you are not able to reach them by phone, you can reach them by email by following the link here http://vz.to/1pJQcUb Under the "How do I contact you" section it allows you to fill out a request and it will then go directly to the trade in department. I certainly hope this helps with getting this to you as soon as possible.
CandiceH_VZW
Follow us on Twitter at @VZWSupport -
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Verizon Edge: Fully Explained, Plus a few questions
At first glance Verizon Edge sound good, with a second look it seems to be a huge scam, but with enough research it seems it depends on the scenario.
This document excludes information regarding new customers who haven't had 6 months of good payment etc.
This document makes some assumptions which are located at the bottom in the form of questions to be answered by a Verizon representative.
The Basic Shared Plan, Subsidized phones and how it all works.
The Plan
Unlimited talk and text have become a given with Verizon, so it all comes down to data. The way the plans work are quite simple, there is a set price for the pool of data, For example my family has 6GB of data for $80. The price increases or decreases by $10 per 2GB(Not including very small amounts or large amounts) --- 10GB is $100, we'll use this number later.
After that you pay a flat price per device depending on the device(All devices use data from the same pool - when the data runs out you're charged $15 per 1GB over(rounded up to the next GB -- 4.05 rounds up to 5GB) or you have the option to upgrade your plan by 2GB for $10 more a month.
Smartphones are $40/month, basic phones are $30/month, tablets and other devices are $10/month
The Phone
The typical subsidized smartphone is $200 when you sign up for a 2 year contract.This price can vary with special offers or more expensive versions of phones(ex: 64GB iPhone over the 16GB one)
So you just got a $600 phone for $200, but that doesn't make the phone a $200 phone, and that doesn't mean you only payed $200 either, the other $400 is technically still payed for by you.
The remainder of the phone cost is nested within the monthly flat-rate access charge.
$400 over 24 months = ~$16.67 (of the $40) per month is actually going towards the phone.YOU ALWAYS PAY THE FULL PRICE OF THE PHONE WHETHER YOU KNEW IT OR NOT.
The difference, whether you have your own phone or are month to month you will pay $40 access fee a month no matter what, so if you're not getting a subsidized phone every 2 years you're giving Verizon more money in a way.
Total Cost with the Shared Plan
1 Person with 10GB Data($100 + $40) x 24months + $200 = $3,560
2 People with 10GB Data
($100 + ($40 x 2)) x 24months + ($200 x 2) = $4,720
3 People with 10GB Data
($100 + ($40 x 3)) x 24months + ($200 x 3) = $5,880
Verizon Edge (Check bottom for assumptions and questions.)
You still have unlimited talk and text and the data works the same way all for the exact same prices.
The monthly access charge for each device is where things change.
If you have 8GB of data in your pool or less, this charge is reduced by $10 ($40 --> $30)
If you have 10GB of data in your pool or more, this charge is reduced by $25($40 --> $15)In most cases it is cheaper to have 10GB while in the Verizon Edge program than to have less.If you have a really low amount of data or only have 1 or 2 people in your plan this may not be a good option for you.
These reduced prices only apply while you are still making payments on a Verizon Edge phone.
You do not pay a subsidized price for a phone although you are saving the same amount or more through the reduced access charge.
You will pay the full retail price of a phone over 24 months with no down payment. (ex: $600 phone = $25/month)
Total Cost with Verizon Edge (assuming 10GB and a $600 phone)
1 Person($100 + ($15 + $25)) x 24months = $3,360
2 People($100 + (($15 + $25) x 2)) x 24months = $4,320
3 People($100 + (($15 + $25) x 3)) x 24months = $5,280
What's Good About It?
If you have a 10GB plan or higher(Or upgrade to it), and your phone is $600:Your monthly cost will be EXACTLY the same..
How do you benefit then?
You save the $200 you payed for a phone each 2 years.
You can change phones once a year instead of every two years and still have the same monthly cost as you do without Edge.
If you 'Edge Up' early you have to finish paying up to 50% of the phones cost right then(Normally payed off by 1 year)
Edging UpWhen you 'Edge up':
50% or more of your phones total cost must have been payed off and it must be at least 30 days since the last Edge up.Typically a year or longer in unless you pay the remainder of the 50% at the time you Edge up
You must return your current Edge phone.
This phone must be in good condition as determined by Verizon.Or there will be a Fee
Must be Returned within 14 days of Edging upOr there will be a Fee
Switching to Verizon Edge (While in contract)
Requirements for eligibility:
Contract must be from before 11/13/13
Offer to switch expires 6/30/14
You must turn in your current Verizon phone(Subsidized phone on your current contract)
Like I said early, in the basic plan you technically pay for the other $400(more or less) through your monthly access charge.
In order to recoup this money they want the phone back.
In most cases this is at a lost to the customer, for example,
$600 phone, $200 paid, $16.67/month toward the $400 after.
I'm 16 months completed which means I payed an estimated $466.67 of the $600 phone
Questions
I assumed there isn't but: Is there monthly financing fee?
Any other minor fee?
Do you pay the ~$30 activation fee when Edging up as you normally do when upgrading phones?
What happens once you've payed the full cost of the phone?
I understand that you no longer get the reduced monthly access charge.
My question is, if you payed off the full cost, do you have to return the phone anyway?
If your phone is not eligible to trade back(Damaged or other)
If you want to edge up which scenario is true:
There is a fee because the phone is damaged
You have to pay the full cost of your current phone(rather than 50%)
other
When switching to Verizon Edge:
If you choose not to give back your current phone or it is not in returnable condition what happens?
I heard it's a $200 charge?
The remaining balance on my current phone would be $133.33 ($600 - $466.67) would that be the charge?
You are not eligible for switching to Verizon Edge?A few corrections to your post.
When "edging up" you CAN pay the extra to get you to 50% of the cost of the phone. This information is from the Edge FAQ, #2 under "Contract and Payment Plan"
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 50% of the device following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.
For your point in #3, at least currently, you may be able to do an "Early Edge" if you are currently under contract. From #4 under "General Information". While it simply states you must return the phone on the line when placing your Edge order, I assume you must return the phone purchased when signing your current contract.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 2/1/14, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 2/1/14 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Also, your last statement is only valid if the phone active on the line is the phone you purchased when entering into the Edge agreement. You can only Edge Up by returning the phone you purchased on the Edge agreement(or authorized replacement phone such as warranty replacement or insurance replacement). You cannot purchase a smartphone, subsequently activate a basic phone on the Edge line and then return the basic phone when Edging up simply because it is the active phone on the line Edging Up.
Also from the Edge FAQ, #2 & #4 under "Edge Up and Returns"
What are the eligibility requirements to Edge Up with Verizon Edge?
To be eligible to Edge Up, you must:
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
How do I Edge Up when I'm ready?
There are three ways that you can Edge Up:
Bring your original Edge phone (or authorized replacement) to a Verizon Wireless retail location where a representative will help you complete the Edge Up process.
Complete the Edge Up process online using My Verizon.
Call Customer Service at 1-800-922-0204 and they’ll help you complete the Edge Up process over the phone.
Beginning April 13th, you’ll be able to complete the Edge Up process at select Verizon Wireless authorized retailers.
If your previous phone is an iPhone with iOS 7, you must disable Find My iPhone prior to sending it back. To disable Find My iPhone:
Tap Settings.
Tap iCloud.
Tap Find My iPhone.
You’ve successfully disabled Find My iPhone.
Note: If you use My Verizon or Customer Service, you’ll need to ship your original Edge phone (or authorized replacement) back using the shipping label provided by Verizon Wireless when you complete the Edge Up process. You’ll be billed for the new phone when you Edge Up. However, once it’s determined by Verizon Wireless that your original Edge phone was returned in good working order, you will receive a credit back for the remainder owed on the original Edge phone. -
Be Careful, Found out Verizon Edge is Deceptive
The information contained in this thread is true and there is no deviation from the truth. Has anyone else experienced this?
This letter is to notify you about a problem I am experiencing with my xxx-xxx-xxxx line, which has no come to a resolution. Up until March 6, 2015, this line was on the Verizon Edge program, which I decided to pay off in full with an amount of $271.23. According to the information I had available to me and communicated by the Verizon store (February 25, 2014), the following was believed to be true:
I traded in my phone (Nokia Lumia 928).
I took ownership of a Nokia Lumia Icon under the Verizon Edge program, 24 months at $22.91 a month.
Once the phone (Edge agreement) was paid at least 50%, I can trade my phone in towards a new phone.
I would be charged a $35.00 upgrade fee and the taxes for the total cost of the phone. This would appear on my next bill.
With the Verizon Edge program I am not obligated under any contract, however if I were to cancel the line, I would be responsible for the remaining balance of the Edge agreement.
Right now I am carrying around 2 cellular phones and decided to consolidate. I took into consideration what I was told about not being obligated once the Edge agreement was paid in full. On March 6, 2015, I decided to pay the balance off, hence allowing to remove that line of service. After the payment was made, a new screen was available indicating that I could not upgrade my phone or end the contract until 06/13/2016.
I called Verizon Customer Service on March 6, 2015 at 2:55PM EST and spoke with Betty. Betty looked into this further and indicated that I would receive a text within 1 hour with the new contract date. I did not receive a text, however several hours later I checked online and the contract date changed to 11/25/2014. I called Verizon Customer Service on March 6, 2015 at 8:30PM EST and spoke with Kerri Ann, who filed a dispute to see if the contract can be moved back. She indicated I should hear something back within 72 hours.
After giving it more than 72 hours and not receiving any correspondence, I called Verizon Customer Service on March 10, 2015 at 12:20PM EDT and spoke with Robin to check status of the contract date. Robin indicated that the contract date is still 11/25/2015, as I signed a contract on 11/23/2013 for a 2 year agreement. I inquired as to how I could pay full price for my phone and still be in a contract. I was told several times that I couldn’t be in a contract and on an Edge program at the same time. This completely confused and contradicted the situation, as I was just in an Edge program. I explained that this was extremely deceptive, as it never showed or indicated at any time on the website I was under a contract, just the Edge agreement. I tried multiple times to understand how I could be under a contract, when I did speak to Janet of customer service on 12/9/14 at 3:40pm EST. At that time, it was explained to me that this telephone number was out of contract either 7/2014 or 10/2014. Robin started to get nasty with me and I immediately asked for a supervisor, which as first, she was unwilling to transfer me. I spoke with a supervisor, Briana, who indicated I am not eligible for Edge and would need to wait until at least a few months before my contract end date. This did not resolve my issue at all or explain what was going on with this line.
I am extremely dissatisfied with the customer service I have received so far and believe that the Verizon Edge program is deceptive in nature. It advertises that if you pay the Edge agreement off in full, you are no longer under any obligation to keep the line. I have attached a few screen captures showing this deception and how a consumer would be led to believe the same as I did. The second deception was that I paid tax twice on the same item. At the point that a Verizon Edge program is initiated, on my first bill after the phone was received I had a charge for taxes for the full purchase price of the device. At the point that I paid the Edge agreement off, I was charged tax on the remaining balance, which I believe is illegal and needs to be resolved.To start with last year the upgrade fee was only $30, so this was not correct: "I would be charged a $35.00 upgrade fee and the taxes for the total cost of the phone. This would appear on my next bill." Also when you go on edge there is no upgrade fee due to you paying the full retail, so you would not see this fee.
Also if you where in contract at the time of going into edge you would have been required to return your old device? Did you have to do that?
Also, When doing an early edge, you would still have to complete the currently contract before being able to upgrade no matter where you are in the edge process. *Other people on here will tell you different (rcschnoor), but you are an example of that. "the contract date is still 11/25/2015, as I signed a contract on 11/23/2013 for a 2 year agreement."* Luckily, I was advised of this by a customer service rep.
Sorry you where given wrong info. I hope you get it all figured out! -
I signed a contract May 2014 at this time I didn't know about the verizon edge plan or offered it I found out about it the other day when a family member came over and mentioned it to me and told me all about it and how less expensive it is I'm wanting to know even tho I signed a 2 year contract with no deposit and nothing was mentioned to me about verizon edge plan can I go to that plan being it wasn't offered to me
JerryG0458 wrote:With the edge from what my family member told me about I can choose what ever phone I want just have to put a percentage down then have a earlier upgrade and he gets more data and has two lines for less than what I pay now with the 2 year I can choose other phones but have to pay more and have to wait 2 years for upgrade
I think you're confused about the plan. With the Edge plan you pay full price for the phone over 20 payments. When you get a phone on contract you typically get a huge discount. Hence the contract. For example a Galaxy S 5 would be $199 with a 2 year contract. On Edge it's $600. You're 3 months into a new contract so yes you'll need to finish that contract to pay off the $400 discount you got. Also with Edge you get either a $10 or $25 discount per month depending on your data plan.
So say you're on a 2 GB data plan. With a discounted 2 year upgrade for a Galaxy S5 you're monthly cost would be $40 line fee, $50 data fee so $90 plus taxes/fees. With Edge you cost would be $30 line fee( $40-$10 discount ), $50 data fee, $30 Edge payment. For a total of $110 plus taxes and fees. For a 10 GB data plan it would be $40 line fee + $100 data $140 total for 2 year contract. One the Edge plan it would be $15 line fee( $40-$25 ), $100 data, $30 Edge payment. for a total of $145 per month. After 1 year or when 60% of the cost of the phone is paid off you can upgrade to a newer phone on the Edge plan as long as you trade in your current phone and it's in good working condition. -
I saw this offer today and found it a bit confusing. How does Verizon Edge work? Is it a good deal? I will qualify for an upgrade in 2 months or so (I'm on a two year contract), but it would be nice to upgrade sooner (without paying full price for the new phone of course).
Thanks for the link, but it really doesn't make sense. For example:
Verizon Edge is a program that lets you pay for your phone over 24 months rather than paying for it all upfront. You only need to pay the first month’s installment at the time of purchase. You’ll then make a monthly payment until your phone is paid off completely.
After six months, if you’ve paid for at least 50% of the phone, you’ll have the option to Edge Up to a new one without any upgrade fees.
If I am paying for a phone over 24 months, it will take 12 months to pay 50%, not 6 months. -
2 year contract to verizon edge, can I return any smartphone?
I went in line waiting for the new iPhone 6 only to find out that I must return my old phone in order to switch from a 2 year contract to Verizon edge. I currently have a Iphone 5S and this phone is worth easily worth $300 so trading it in wouldn't be a good financial move. Is it possible to get any working smartphone and use that as a trade in to switch to edge?
Unfortunately, this is not T-Mobile and you have to turn in the same exact phone that is under contract. Verizon is accepting your iPhone 5s in lieu of charging you an ETF fee.
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So if I sign up for Edge and have to trade in old phone
if I sign up for edge at verizon store or online and want a iphone 6 which is back ordered...how will I use my service if I have to trade my old phone in I have now? I'd be left without a phone until the iphone becomes available.
And you only have to trade in your old phone IF you Early Edge. Meaning you cut a 2-year contract short to get a new phone on the Edge plan. If your contract is done and you are "month-to-month", you keep your old phone.
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