Verizon email account hacked, need a Verizon email specialist to HELP me Please.....

My Verizon email account was hacked recently. My account has been sending out Viagra and Fat Pill emails to all of my contacts. I want to change my Verizon email account password. I've contacted Verizon through the {edited for privacy} phone number multiple times without any resolution. I've also setup at least 5 chat sessions without any resolution.
Each time, the technical support person guides me to changing my "My Verizon" password which is not connected to my Verizon/Yahoo email portal.  This is getting frustrating, I want to change my email password not my "My Verizon" password. These systems apparently do not talk to each other.
I've searched the internet and this seems to be a known problem for other people as well. I need a Verizon email specialist to contact me to resolve this issue. Please help me.......

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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