Verizon Email down???

Looks like VZ is having major email issues right now. Can't access email via POP or webmail. Anyone else having problems this morning?

Working just fine for me in North Texas, POP and webmail. Where are you located, perhaps it is a problem only in one area of the country? (and a suggestion, why not update your profile with your location?)
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

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All Emails Sent to Verizon Email Addresses Are Blocked - Please Help

Hello,
Email messages that our company sends to Verizon recipients are being blocked by the anti-spam system. I have copied a sample failure message below. I have submitted whitelist requests several times, but get automated messages in return saying the IP is dynamically assigned (see below). Our IP address is static, not dynamically assigned. No spam is going out from the system, and we are not on any of the blacklists. Our emails to [email protected] and [email protected] are also being blocked, so I have found nowhere else to turn for assistance.
Can you please help or assign an agent to help us in this matter? We have many customers who are not receiving their online purchases or responses to their requests for assistance from us because Verizon is blocking all emails to them from our servers. We certainly don't want to have to post to our online store that we cannot sell to or assist anyone with a Verizon email address.
The mail server in question is: *******
IP address: ******
Your help would be greatly appreciated.
Thank you,
TraciG
MailEnable: Message Delivery Failure.
Reason: ME-E0193: [629A7226243B4A9D90F818B13EEF69C2.MAI] Message Delivery Failure.
Your message addressed to the target domain (verizon.net) could not be delivered because the mail server responsible for this domain returned a permanent error.
The server returned:
571 Email from ****** is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 141223
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
[email protected]
Solved!
Go to Solution.

Hi TraciG,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Getting my verizon email from another computer

my main computer just went down and I would like to continue to view my verizon email from my laptop, which is not set up with email account from verizon.
I know there is some string that I can type to retrieve my email but not sure what that is.
I looked in the help section but could not find the answer in all the junk listed there.
Can anyone please provide simple instructions on how I can get my verizon email
thanks

If you want to use webmail, simply point your browser's address bar to http://webmail.verizon.com and log in.
If you prefer to use a pop3 client (such as Outlook Express, Thunderbird, or Mac Mail), then you will need to configure your client of choice with the appropriate settings. Below are the settings you should be using. If you have trouble with the configuration, tell us what client you are using and we can try to give step-by-step instructions.
For the sake of example, we are going to pretend that we are setting up fictional account "[email protected]" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.
The settings for using Verizon's servers would be:
Incoming Server: incoming.verizon.net
Server Requires Authentication: Yes
Username: fakeacct
Password: fakepassword
Requires a Secure Connection (SSL): No
Port: 110
Outgoing Server: outgoing.verizon.net
Server Requires Authentication: Yes (You can set it to use the same settings as incoming, or manually enter the username and password.)
Requires a Secure Connection (SSL): No
Port: 25 (although 587 also works.)
These settings should work unless you have a Verizon/Yahoo account, in which case the server names are: incoming.yahoo.verizon.net -and- outgoing.yahoo.verizon.net
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon email via Mac Mail totally locked out/unresponsive since abt Sept 17th

What am I to do to get Verizon mail working again, as it always had, with my Mac Mail client, from overseas?
I have NO email access to verizon via my Mac Mail client at all. 995 & 465 ports time out after long, futile waiting periods, never to connect.
Webmail via Safari is ok, tho very sluggish when trying to sign in.
But I must access Verizon email via my Mac Mail client. Webmail is not reliable for me.
I am often in germany, where I use Telekom (t-online) for my internet connection, & have no problem with my t-online email which has the same exact pop/smtp settings as the Verizon email accts.
& have had no problem with verizon email whatsoever for the last 8 years.... until Sept 18th.
Verizon's Support chat y gave me a runaround & a brush-off with false advice & absurd info. (I'd saved the transcript & confirmed my suspicions by showing it to other colleagues who are computer saavy professionals). Altho the Verizon support chat admitted forum reports that overseas accts were suddenly locked out due to some security issue, they did not offer that info without my first suggesting it & then they claimed that my problem must be with Apple's Servers!
(my verizon email does not go thru any apple server, excuse me?!?)
I can not call any verizon 800 numbers from outside the USA & no alternative non-toll-free numbers are offered on any Verizon site that I can find.
No email address is offered for any Verizon support.
I do not use any social network (eg Facebook or Twitter).
So what am I to do to get Verizon mail working again, as it always had, with my Mac Mail client, from overseas?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon email blocked from England and Italy.

Earlier this month, while in England for two days and Italy for a week, I was unable to log into my verizon.net email account. I spent an hour on the chat function from Rome one evening with a Verizon tech trying to straighten out the mysterious problem. It would not work with Thunderbird, my usual email program, or work by logging directly in the Verizon site. The tech had me change my password several times, and although he himself was able to log into the Verizon site using my username from his end, I was unable to do this from Italy.
When I returned to the US, I got on the phone with a Verizon tech who had me change my password and--bingo--it worked, both in Thunderbird and in the Verizon site. When I told him that I was unable to log in from England or Italy, he told me that Verizon email accounts were recently subject to hacks from sites outside the US, and for that reason Verizon had blocked access to email from abroad. He said that they were working on a solution.
Astonishing.
Verizon sent me no messages that this would happen, and I didn't see any notice on the Verizon site. This meant that while I was in Italy I was unable to send email or retrieve messages from the very people whom I had traveled so far and spent so much money to see. They were waiting there to hear from me, and for many of them I did not have a phone number with which to contact them.
What is more amazing is that the tech with whom I was communicating from Rome did not tell me this. If he did not know that Verizon email in the US was blocked from access while abroad, he was wasting my time by changing all those passwords, and was incompetent to boot. If he did know this, he was in effect lying to me and still wasting my time.
Will someone from Verizon please explain this?
Edit: After posting this, I noticed the locked post above from britany_VZ (dated 2014!) regarding overseas access to Verizon email. Since I have never read this forum before, this was my only notification of this. An account holder should not be required to read a discussion forum to learn something like this.
I will point out that it still has little to do with my experience. Nothing I did, and nothing that the Verizon tech did, would get me into my email account, and it remains that the tech with whom I discussed this a few days ago said that access to accounts was blocked--period.
Question: when I return to Italy in May, will I be able to access my email account?

And further down the topics I just noticed the long thread on this very topic. And I noticed how old it is, with no fix in sight.
Looks as if forwarding email is the only workaround--short of closing the account.

Verizon Email and Domain Services Failure

On January 10th, I ordered Domain Services to keep my verizon email address ([email protected]). On February 3rd, my number was ported to a new carrier (VOIP) and turns out by doing that it caused my phone and internet services to be canceled on the 4th. I wasn't aware this would happen, as I expected verizon to assign me a new number. However, in the process, they also disabled my email account that was suppose to be kept active through Domain Services. I have been on the phone now for 2 hours today and probably and hour yesterday trying to resolve this issue. Been through numerous departments, tech support, billing, domain services, new services, and others I totally forget now. Domain services told the verizon tech support agent that it needed escallated to OSE Teir 2 support, however seems he talked to one of his other contacts and they said that would not work so he did not follow through with that. The last stage was talking to new service rep and she stated that I had to create new phone/internet service because my account has been disabled since the 4th and then move the email address to the new active service but I have my doubts on that as well. I got fed up so I ended up just hanging up the phone. I will need to call them later and hopefully get somebody that knows what is going on.
Either way, my $20 fee for keeping my email account active is now costing Verizon more than that since I will be keep their support reps busy for probably another 5 hours or more. And I will continue to fight with them until this is resolved since I didn't bother changing my email address for my accounts tied to my verizon account since I.
If anybody knows how to get this resolved expediently, I would love to hear from you.
**bleep** in PA
Ben

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Formatting Issues with IE8 and Verizon Email

I am using Internet Explorer 8/Windows7 to view and compose emails in the "new" Verizon Email interface and have become increasing frustrated with the way the <enter> key doesn't work the way its supposed to. At the end of a sentence when I hit the enter key to start a new line it moves some or all of that line down the page, breaking it - and does not put my cursor at the beginning of the next line the way one would expect. Very frustrating. Had to switch to Mozilla Firefox where it appears to be OK.

I normally use Firefox and do not experience what you describe. But I just started IE8 and tried it there, also worked just fine, using the "new" webmail interface. Do you have any add-ons enabled in IE? If so, have you tried starting IE without any add-ons to see if that has any effect? I have seen some reports of add-ons causing problems with webmail.
It could also perhaps be caused by fixes applied to IE. Is your IE up to date? I updated mine yesterday with the latest Microsoft fixes so if yours is current that is probably not a possibility.
In my Windows 7 I have an entry in All Programs under Accessories ==> System Tools that will start IE without any add-ons.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

Verizon email not accessible in France!

We are long-time loyal Verizon customers, landlines, mobile, and internet. We set up several new Verizon email accounts to use to manage our affairs in the USA and while traveling in France. However, now that we are in France, we discover that Verizon seems to be blocking access to email when the customer is in another country. This is a real problem and complication for us. Especially since Verizon does not inform it's customers or even admit that it is blocking email in this manner. Is this a permanent policy or any is there any chance that it will be resolved soon?

Hi studio5dc,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Keep my Verizon email

My current residence does not have access to DSL or FIOS so when I moved there 6 years ago I had to down grade to Dial Up in order to keep my verizon email address while using Optimum for my internet service. It's all been fine until now, I'm told Verizon no longer will offer Dial-up as of year end. I'm also told I cannot not purchase my Domain for $19.95 per year because you have to have High Speed (DSL or FIOS) in order to do this. Spoke to quite a few service reps at Verizon over the last 3 days and cannot get an answer on how to do this. Help please.
Thanks
Joe

Hi Joe,
Sorry for the confusion and the delay in response. The Verizon my domain service is available specifically so that if you move to an area not serviced by Verizon, you can keep the email address. Go to this link, http://www.verizon.com/home/utilities/domain-name, and fill in the information and it should take care of this for you. Please let us know if you have any additional problems.
Thanks,
CJH

Since I updated firefox to version 24.0 today, I can no longer read my email messages on my Yahoo or Verizon email websites.

I can get to the email websites for Yahoo and Verizon. But when I click on an email to read it, I get the error message "There appears to be a problem loading the email". This only started today when I updated to Firefox version 24.0. I'm still running Firefox version 22.0 on my work computer and I do not have any problems reading my email on my Yahoo and Verizon email websites from that computer.

Thank you! I cleared the cache and only deleted the cookies from the yahoo and verizon sites. This fixed my issue and I can read my email again now. Thank you so much Waka_Flocka_Flame and cor-el!

How do I set or get firefox to print more than one all pages the print using verizon emails is there a setting to change I have been told by verizon techs it is not my printer

when opening an email using verizon emails I can only print one page. I have checked an I do not have a printer or computer problem because the printer prints more than one page with others such as gmail. We feel there is a print setting in firefox that needs to be changed. How do I change this??

That is usually caused by a few different Bugs in Firefox, which seem to be fixed in the Firefox 4.0 betas.

Verizon email - I keep gettin error message when I try to get in

When Verizon says they're going to send me a confirmation message, I think it's going to my Verizon email, which I never use. Now that I'm trying to get into my verizon email, I keep getting an error message: "Sorry, your account is being reactivated. Please try again later." What does this mean and what should I do?

That's unfortunate to hear about email problems. We can help out with that. I have sent you a private message to get more information.
Anthony_VZ
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Since upgrading to IOS 8.1.2, I cannot send/receive emails from either of my Apple or Verizon email accounts. Does anyone know how to fix this problem or how to go back to IOS 8.1.1?

Since upgrading to IOS 8.1.2 on my iPad3, I cannot send/receive emails from either of my Apple or Verizon email accounts. I confirmed that my internet connection is working. Does anyone know how to fix this problem or how to go back to IOS 8.1.1?

Hi Milrclan,
Thanks for contributing to the Apple Support Communities.
If you're not able to send or receive email from the mail accounts on your iPad after updating iOS, start with these troubleshooting tips:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Best Regards,
Jeremy

How can I send emails from my Verizon email from my itouch?

I am connected to wifi at home and at Starbucks when I try to send email from my Verizon email address on my itouch. I can't, how can I fix this so I am able to send email via itouch from my verizon email address?

See:
iOS: Unable to send or receive email
I would Google for:
setup verizon email on phone
for the settings to use.

Verizon Email down???

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