Verizon Email Whitelist BLACKHOLE

We have two servers which have been mistakenly blacklisted by Verizon for distributing SPAM email however neither IP address has had ANY issues of SPAM complaint nor has either IP address been flagged by ANY other RBL at any point in the recent past.
Unfortunately, however Verizon's Whitelist form is a complete waste of time and there is basically no avenue to take to get validation of the issue, to find any status on the release of the IP addresses or to establish a line of communication with Verizon to correct whatever "problems" they feel exist.
The Whitelist form gets you what appears to be a generic, auto-generated resonse (from what I can see in this forum):
After investigation, Verizon Online Security has determined that e-mail from
your IP address will not be allowed access to the Verizon Online e-mail
domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP
indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you
should contact Verizon Online Security via this form. At that time, we will
work with you to restore normal e-mail traffic or to take other action as we
deem appropriate.
Sincerely,
Verizon Online Security
We have sent numerous emails to [email protected], [email protected], [email protected] and NOTHING has been done to open communications with us or assist us in resolving a problem which is now impacting hundreds if not thousands of customers.
Does ANYONE have any idea how to communicate with Verizon on this matter and get out of this BLACKHOLE?
Please advise
Mosaic Data Services

Hi mosaicdata,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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All Emails Sent to Verizon Email Addresses Are Blocked - Please Help

Hello,
Email messages that our company sends to Verizon recipients are being blocked by the anti-spam system. I have copied a sample failure message below. I have submitted whitelist requests several times, but get automated messages in return saying the IP is dynamically assigned (see below). Our IP address is static, not dynamically assigned. No spam is going out from the system, and we are not on any of the blacklists. Our emails to [email protected] and [email protected] are also being blocked, so I have found nowhere else to turn for assistance.
Can you please help or assign an agent to help us in this matter? We have many customers who are not receiving their online purchases or responses to their requests for assistance from us because Verizon is blocking all emails to them from our servers. We certainly don't want to have to post to our online store that we cannot sell to or assist anyone with a Verizon email address.
The mail server in question is: *******
IP address: ******
Your help would be greatly appreciated.
Thank you,
TraciG
MailEnable: Message Delivery Failure.
Reason: ME-E0193: [629A7226243B4A9D90F818B13EEF69C2.MAI] Message Delivery Failure.
Your message addressed to the target domain (verizon.net) could not be delivered because the mail server responsible for this domain returned a permanent error.
The server returned:
571 Email from ****** is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 141223
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
[email protected]
Solved!
Go to Solution.

Hi TraciG,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon emails not being delivered

I know this isnt really an OS X issue, but i'm kinda stumped. Our mail queue is filled with emails to verizon.net emails. Getting the error "450: requested mail action not taken-Try Later"
I cant find any information anywhere. I have filled out the Verizon White Pages twice now... Once over 2 weeks ago. (found here - http://www2.verizon.net/micro/whitelist/request_form.asp?id=isp) and still nothing. Queue is filled with 30 Verizon emails now. I dont know if they are getting delivered or not, or if OS X is dumping them from the mail queue after X amount of days. (if so, users are not getting notified about it)
What the... DId we end up on some block list or if Verizon is just being ultra aggressive with spam blocking or what... If anyone has any insight, please let me know. I'm banging my head against the wall!
Thanks all!

I'd like to know what the postfix delay is as well. I
found this (http://www.postfix.org/postconf.5.html)
but there are so many diffferent delays listed, I
have no idea which is the correct one.
Anyone have any insight to this??
and...
Well, that article and others are quite helpful in
identifying the situation which seems to be that
Verizon connects to the server at the MX record of
the sender with a blank Mail From and a RCPT TO of
the original sender.
However, I can't fathom why my server would reject
that. I even have an SPF record. Could it be the
timeout?
What is postfix's timeout?
I think the discussion moved on from suspecting this, but just for completeness on the postfix command and timeout...
The receiving server is probably using the rejectunverifiedsender option (tries a RCPT TO using the senders From: address)
http://www.postfix.org/ADDRESSVERIFICATIONREADME.html
In postfix, the timeout for a RCPT TO command is set by the smtprcpttimeout option with a default of 5 minutes. It is not very clear from the postfix doc whether that still applies when carried out within the rejectunverifiedsender option, but (from my understanding at this time) I would guess so.
Although there is nothing to stop a busy server from having its default timeout reduced, (since verification of spoofed mail may be quite demanding), postfix does cache results - thereby being most efficient on large volume servers. Taking this into account, a reduction in the timeout value, on large volume servers, would have a relatively small benefit in terms of the overall processing going on.
-david

Since I updated firefox to version 24.0 today, I can no longer read my email messages on my Yahoo or Verizon email websites.

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Thank you! I cleared the cache and only deleted the cookies from the yahoo and verizon sites. This fixed my issue and I can read my email again now. Thank you so much Waka_Flocka_Flame and cor-el!

How do I set or get firefox to print more than one all pages the print using verizon emails is there a setting to change I have been told by verizon techs it is not my printer

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Verizon email - I keep gettin error message when I try to get in

When Verizon says they're going to send me a confirmation message, I think it's going to my Verizon email, which I never use. Now that I'm trying to get into my verizon email, I keep getting an error message: "Sorry, your account is being reactivated. Please try again later." What does this mean and what should I do?

That's unfortunate to hear about email problems. We can help out with that. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Since upgrading to IOS 8.1.2, I cannot send/receive emails from either of my Apple or Verizon email accounts. Does anyone know how to fix this problem or how to go back to IOS 8.1.1?

Since upgrading to IOS 8.1.2 on my iPad3, I cannot send/receive emails from either of my Apple or Verizon email accounts. I confirmed that my internet connection is working. Does anyone know how to fix this problem or how to go back to IOS 8.1.1?

Hi Milrclan,
Thanks for contributing to the Apple Support Communities.
If you're not able to send or receive email from the mail accounts on your iPad after updating iOS, start with these troubleshooting tips:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
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How can I send emails from my Verizon email from my itouch?

I am connected to wifi at home and at Starbucks when I try to send email from my Verizon email address on my itouch. I can't, how can I fix this so I am able to send email via itouch from my verizon email address?

See:
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I would Google for:
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I just bought an ipad2 wifi (no 3G). How can I add my Verizon email account to my ipad? I'd like to send and receive messages from I ipad.

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Using Eudora or Netscape7 for non-verizon email accounts with FIOS for access

Since Verizon does not give tech support to 3rd party email clients, and using a non-Verizon email account creates additional problems, I decided to share what I learned the very hard way....certainly with no help whatever from Verizon tech support.
First of all, there may have been a time (a day, a month, some random nanosecond) when you had to change the port to 587 it is no longer the case. Port 25 works just fine, and in fact 587 no longer works in most cases. So ignore tech support's claim that all you have to do is change the port number to 587...don't do it.
And so long as you want to use a pop account other than verizon for your incoming email you will have to use what is referred to as SMTP Relay. Verizon tech support will tell you that Verizon no longer supports SMTP Relay, and technically speaking that is true, but Verizon SMTP Relay is not what you need anyway. What you need is to use the SMTP Relay facility of your Email Client, in my case Eudora and (for my wife) Netscape 7.
Now before you can actually do anything you will have to have a valid Verizon email account, even if you never plan to actually use your verizon email address. That means before you can set up your email client you must have a verizon email address. The tech who installed my FIOS supposedly set up my computer, which meant I had internet access, but he didn't set up the verizon email address. I wasted 2 days before this came to light...so just make sure you have one before starting.
Netscape 7.0 has an email client my wife has used forever so I had to make it work for Verizon FIOS. Fortunatly they have a built in SMTP Relay facility (although they never call it that). You set up your pop (incoming) server the way you always have. In my our email accounts are on Earthlink, so you use the earthlink POP server for your incoming email. If you are switching from whatever you have to Verizon FIOS, you will already have that set up anyway. But you will have to change the SMTP server address to outgoing.verizon.net and you will have to click the box that says Use Authentication, with User Name and Password. You will put into the User Name your verizon email account except without the .verizon.net And the first time you use this Client to send email it will ask your for your password (use your Verizon password) and you should check the box that says to remember this password. This will make everything work fine. You will see on the SMTP Server information page a box that allows you to fill in the port. If you leave it blank it will use port 25. If you put in another port number it has to be right, and what is the correct number keeps changing based on which verizon person you talk to. I found that 25 works, although they say it won't, and that others don't work, although they say they will.
To Use Eudora (as i do) first you have to be using the latest version 7.1 because it appears to be the first one that truely supports SMTP Relay. That's a free download if you don't have it. Then you have to use multiple personalities. Effectively you set up one personality (go to to tools and click on personalities) which is your normal email account (ie not your verizon one). This is used for everything with the exception of the SMTP Server interaction. YOu then set up a second personality which is for your Verizon email account. Be aware that you can still have that account use your normal email return address so folks who receive email from you can reply to your normal email address. You can, independantly from that set up your incoming email pop account to be either your normal one or your verizon incoming email account (I do it the later way so I can receive something actually sent to my Verizon account, although I never give that out. But now the important thing is that you set up your SMTP server to be outgoing.verizon.net set up User Name to be your verizon email account but without the verizon.net and click on Authentication Allowed and Use Relay Personality. Don't click on Use submission port 587, like I said you want to use 25, but if verizon has changed that yet again no problem as you can set up the port to use independantly using the Tools/Options/Ports , and finally you go to the Tools/Options/SendingMail stuff and select the SMTP Relay Personality to be the one that is set up for the Verizon email account. That means your client will operate using your primary personality for everything except the SMTP part and for that it will get all its parameters from the Relay Personality.
This all worked.

I use Eudora a my email client and routinely receive both my Verizon and ATT emails.
The last email I received from my Verizon account was at 10:30pm on August 5. I cannot send emails from Eudora at all either.
My Verizon DSL email account is active through Verizon-Florida at my home there. I am currently at my Ohio home and the DSL account is with Frontier which purchased Verizon here in Ohio.
Does anyone know what might have happened to have resulted in my emails not being sent to or from my Eudora Client?

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

HT4942 i would like to see my verizon email on my icloud or iworks , but i dont know how to do that

how can i view my verizon email in icloud or iwerk the new invitation you send me to use this system ,i have the ipad and iph.that is ok but i have an hp pavillion using the icloud system but idont know how to see all on it especially the mail from verizon. thanks for some helpful tips to do so.

You won't see your Verizon account in iCloud. It will forward all the emails sent to your Verizon account to the iCloud account. Any emails currently in your verizon account won't show. This will only work moving forward. For the emails currently on Verizon, you can re-email them to yourself or move them using an iOS devices that has both (Verizon & iCloud) accounts installed.
In Mail > Edit > Select all the emails to move > Move > Select a loction (inbox or newly created folder) to move them to.

What are the settings for verizon email on ipad?

what are the settings for verizon email on ipad? have tried everything must be missing something.

Have you looked here?
https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx?CMP=DMC- CVZ_ZZ_ZZ_Z_ZZ_N_X221
Check: What are my email settings

Verizon email account hacked, need a Verizon email specialist to HELP me Please.....

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Each time, the technical support person guides me to changing my "My Verizon" password which is not connected to my Verizon/Yahoo email portal. This is getting frustrating, I want to change my email password not my "My Verizon" password. These systems apparently do not talk to each other.
I've searched the internet and this seems to be a known problem for other people as well. I need a Verizon email specialist to contact me to resolve this issue. Please help me.......

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

My Apple ID - I was originally using my comcast email address. I want to change to change it to my verizon email. Apple won't except my Verizon email because it is already in use which happens to be me. What can I do?

I have an IMac and Ipad. I was using my Comcast email as my Apple ID. However I want to us my new Verizon email. Apple can not verify because my Verizon email is already in use - By Me. Please help.

nancyfromeast norriton wrote:
I didn't set up a rescue email. I left it blank for that reason. I think i'm asking if I can use the same email/Apple ID for multiple devises.?
Yes you can.
If these devices are used by you, then no worries.
If they are used by others, I would recommend setting them up using their own AppleID.
I'm confused.
You had an AppleID using your Comcast email.
Then you got a Verizon email and updated your old AppleID to us your new Verizon email address?
And now you want to add your updated Verizon AppleID to a new device?

Verizon Email Whitelist BLACKHOLE

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