Verizon employee discounts

Hi,
Does anyone know for a fact if Vz will honor employee discount pricing - both equipment purchase and monthly service - for the iPhone? I have heard conflicting feedback from customer service reps. Thanks!

come on does anyone read what the sign anymore? The first page when you go to www.verizonwireless.com/iphoneorder says in big bold letter PLEASE READ BEFORE ORDERING
It then goes to say, that employee discounts on plans will be honored. It also goes on and says that you will not see it during checkout, but it will be applied to your monthly discount... Then it gives a link and says after you receive your iphone to go to this webpage to make sure employee discount is still on phone.....
I mean why doesnt anyone read anything before ordering.... Verizon would be a genius if they put in big bold print, that you where signing a 10 year contract, and had to give your first born child up, because no one would care.... This is a contract your signing you should read everything! Then maybe people wouldnt need to ask all these questions...
Sorry hope everyone enjoys there iphone just get sick of people asking questions that are already answered if they just looked

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I have Employee Discount

Hi,
I have a discount through employer, been on it for about 5 years. I just renewed it about 4 months ago through email prompt, and saw Verizon trying to charge me full price without the discount. The rep manually discounted the unwarranted charge a few months back. Now this bill cycle Verizon is again trying to fully charge me again??? Verizon makes it so so soooo difficult to contact them. I try live chat, nothing. No Verizon email to communicate issue. I wonder why this simple issue is a such a problem for Verizon? I really watch my automatic account bill withdraws. A lot of people I know DON'T. I wonder how many people have been overcharged, by such obvious common knowledge of people not being aware of their auto withdraws??? Hmmmmmmm.

Contacted my employee HR to inquire about any changes to my Verizon employee discount. I signed a contract with the total and discount included as an educated decision last year, I could of gone with another cell provider, and now this contract has changed per Verizon? I don't know if this is legal.
I read the pdf on the employee discount, and it does not address a loyalty plan, and my coworkers are all still getting their Verizon discounts?
All I know now is that when I recently called Verizon and I talked with about 5 reps, they all had very different stories.
also, is that I had a employee discount, I renewed it by giving my employees email (removed) to Verizon. The last rep I talked with a few months back, put me in the system with my employee discount, and prorated the my money back. So, I'll keep inquiring to get to the bottom of this issue, find out also if a contract can change in the middle of a plan by these factors? I'll keep asking around, and might contact BBB for further help if needed.
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

Verizon never applied employee discount

When we first signed up in a store, the rep told us he'd take care of the discount. What this meant was that he butchered the company email address. Once we got that straightened out and were receiving e-bills at said company email address, I *assumed* the bill I paid each month included the discount. After 18 months of paying what I thought was a bill that included a discount, I called to ask where exactly the discount shows on my bill and was informed there was NEVER an employee discount applied and that it's my fault for not noticing it (therefore no retroactive credit will be applied).

Did they ever resolve this issue? Same thing with me. I joined Verizon because of this program, and I figured out after two years they didn't apply the discount! I feel like an idiot, but I created the account and my spouse paid the bill. Over two years amounts to over 400 dollars. Now that my account is up I decided to look at all available plans and offers, and finally realized that the discount was never applied! They won't offer me anything. After two years and thousands of dollars, Verizon will not help me with this. I assumed and trusted Verizon to set up my account properly, but now it's my fault for trusting them.

EMPLOYEE DISCOUNT FOR NEW VERIZON iPHONE 4 CUSTOMERS

Not quite sure if my employee discount will apply to the voice plan that I am considering purchasing. Will iphone 4 purchasers be allowed an employee discount, all of the other phones allow this - very confusing. Any information on how to apply an employee discount to a new verizon iphone 4 customer's account at checkout or after would be appreciated.

you go here and check if your work email works if not you need to follow the instructions of faxing some info or just go into the store and do it there.
http://www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp
but you wont be able to apply the employee discount program till after you open the new account and it might take a month to apply

Employee Discount (from the company you work for, not Verizon employee)

When trying to pre-order or now order an iPhone 4s while logged in to our account we get a message:
"Employee Discounts will not be applied to this order, do you want to proceed?"
If you say no then you exit, if you say yes then sure enough the voice, text, and data plans all are full price and do not show our normal discounts. Order any other phone on a new line and they appear, order an old iPhone and they appear, but not on a 4s or the new 8gb 4. I am not going to check with a 2 year contract showing a full price per month.
If I try via the company link over at AT&T you could pre-order / order and get the company discount. I have not checked Sprint.
I was not expecting a discount on the phone, we never got those on any iPhone or many of the top 'droid models. I was expecting to keep the discount on the monthly voice and data dollars as we have been getting for years.
Is this an error or perhaps the discounts are going to return after the launch excitement dies down?
Thanks

s2000 wrote:
Thanks for the replies. We are supposed to get 19% off voice and I think 20% off data.
The thing that bothers me is that if I choose anything except the 4s or 8b 4 then it shows me the discount on the service (none on the phone). It shows this as you pick the plans and again on the order summary screen.
If I choose a 4s phone then (in addition to the warning message) it shows no discount on the service at all. In addition you can't change the billing info - it is all greyed out. Any order except 4s and you can modify the bill and ship info without a problem.
So even though you SAY the discount should apply to the bill, I would be more comfortable it the ordering process actually reflected the discount - as it does for any other phone order. Having a phone rep tell me the discount applies is worthless as that is not something you can take to the bank. I guess I will wait until VZW fixes the ordering process for the 4s models...
This same message existed during the Feb upgrades. If you search the forum you should be able to find these concerns. I upgraded and the same warning popped up. I have a 20% data discount and 16% voice discount. My discount did not disappear. Are you changing your plan during the order? If not, then changes to your account aren't being made. If you are changing to a global plan then it's possible the discounts don't apply to that (not sure if they exclude global plans) but otherwise, the discount on data and voice remains. Call CS and ask for a supervisor to get them to give you an answer so that you can be more at ease.

Regarding no employee discount message! Please Read everything and you will know

come on does anyone read what the sign says anymore? The first page when you go to www.verizonwireless.com/iphoneorder says in big bold letter PLEASE READ BEFORE ORDERING
It then goes to say, that employee discounts on plans will be honored. It also goes on and says that you will not see it during checkout, but it will be applied to your monthly discount... Then it gives a link and says after you receive your iphone to go to this webpage to make sure employee discount is still on phone.....
I mean why doesnt anyone read anything before ordering.... Verizon would be a genius if they put in big bold print, that you where signing a 10 year contract, and had to give your first born child up, because no one would care.... This is a contract your signing you should read everything! Then maybe people wouldnt need to ask all these questions...
Sorry hope everyone enjoys there iphone just get sick of people asking questions that are already answered if they just looked

I am one of those people interested in what you speak of. I looked at your link and it doesn't mention anything of the sort. I have completed placing my order and the only thing I saw was the first question in BOLD is the message you refer to in the subject. Can you post the link to the information you write about so I can see what you are saying for myself? When you can do that, then beat me up for not reading.

Can I get an employee discount on a family member's line?

My employer participates in the Verizon's employee discount program. The line/plan I would like to get an discount is my husband's line which is a different cell # from my # (provided via work). Can his line be eligible for this discount? When I tried to register his # for this discount, it said 'the provided information doesn't match the account profile'.

So you have a phone provided by your work which you do not pay for?
Your husband has a Verizon account with 1 line which I suppose is in HIS name? You would like to apply YOUR employer discount to HIS line.
First of all, you would have to take over his account by performing an AOL(assumption of liability) in order to have your husband's account in your name. He is not the employee, so if the account is in his name it would not be eligible for YOUR employee discount. Once you put the account in YOUR name, the line would become eligible.
The answer, though, is yes you can put an employee discount on a family member's line as long as the "account" is in your name.

Did you receive an unsolicited promo offer and after accepting realize your employee discount was dropped?

This is EXACTLY what happened to me! About two months ago, I received a text from Verizon stating,
"Verizon appreciates your loyalty. You are currently on the $50/2GB plan. You can now get an extra 2GB of data per month for the same price you pay now. There's no change to your voice plan or contract. Would you like to move to this new plan?"
Of course, I was tempted but thought it was too good to be true. So I called Verizon and spoke to customer service. I basically received the same message - nothing would be changed other than increasing the data plan to 4GB; the monthly rate and contract would remain the same. And I accepted the offer because it was so good!
Now, two months later I find my monthly rate is higher by ~$15. The first month, I called and received a credit - the customer service agent could never figure out why my employee discount was automatically dropped, but ensured me it wouldn't happen again. It was easily resolved and only cost me about 30 minutes in time to call in to get a resolution.
Then I get the next bill... I just chatted with customer service again this morning for this month's bill and suddenly the game has changed... I was told "promo" plans have never been allowed to receive employee discounts. Confuse me?!?! I would imagine this is something that should have come up sooner!
At any rate, I now was forced to go back to the original plan to ensure my bill would remain the same. However, I'm fuming that a company as large as Verizon could use such trickery and get away with it. It's frustrating that I have to babysit my bill and now have been misled. Here I was thinking Verizon's customer service with superior when in reality my "loyalty" plan was designed to cost me more money! Be aware when excepting these offers and they are ultimately a sales scheme.

Well your very welcome just want to be clear there is a BIG difference between loyalty plans and loyalty Data. The data makes no change to the plan at the same rate, the plan changes you to one of the lower amounts possible not allowing the discount to apply to the acct. which is why online when checking the status you can still see you are valid but its not reflecting, unfortunately with this problem VZW cant really apply the discount because its a system reading not a mess up on an agents part. If you contact employment validation they will actually tell you the accurate info which is exactly as im explaining (1-800-890-8007) hope they clear it all up for you.
have a great day all

Received poor customer trying to resolve mistakes made by Verizon Employees

Does anyone know who I can contact to resolve my problems?
On the weekend of the 1/7/12 I went to a Verizon store to inquire about changing the employee discount on my account to my husband’s new employer discount. The Verizon Employee stated it would be no problem and changed our information. He did not inform us that we needed to change the account to my husband’s name in order to get the discount.
A week later I received a message stating the discount was not approved. I called and was informed that my husband would have to change the account in his name. It was late at night so I asked to have my discount reinstated. No one informed me that this mistake would cause a change in my calling plan. The representative did not inform me my calling plan had been changed. I also did not authorize to change my calling plan.
I called Verizon again around the 24th to make sure everything was ok with my account. At no point did the staff member mention the change in my calling plan and the extra fees added to my account.
I received my Jan. 18 – Feb. 18 bill today to find out my calling plan changed without my authorization. The account was CHARGE $13.20, the discount amount that is usually taken off my account. I usually have the AC Family Share Plan but it has been changed to Nationwide Talk share with NO discounts.
When I called on 1/25/12 I was told that I could not go back to my original calling plan and discount. I an extremely upset because at NO point did I authorize a change in my calling plan. The customer service staff and SUPERVISOR were extremely rude, not listening or responding and laughing in the background.
I have mistakes on my bill because a VERIZON employee made a mistake of changing the employee discount amount without taking the necessary steps to ensure the change will be approved. I lost my account discounts because of his mistakes. My calling plan was changed because of his mistakes. I had to waste my time calling Verizon several times because of his mistakes. I had to write frustrating letters and emails trying to get my old plan back and fees taken off my account because of his mistakes and Verizon’s mistake of not training their employees properly.
I have stayed with Verizon for several years. I have been a loyal customer because my bills have been consistent and around the same amount each month. I am extremely disappoint in the way I have been treated the last month and I am questioning my loyalty.
I hope someone can help me resolve my problems by restoring my discount and calling plan and eliminated the incorrect changes.

Hi awful,
Unexpected charges on a bill can be very frustrating and I understand your discontent. I would be happy to look at your account in an attempt to identify a resolution. Additionally, I would like to give you some background information on how the process works. Once you advised that you would like to have your husbands company discount applied, the first step is to transfer the account to your husbands name in effort to have any applicable discounts applied.
You definitely should have been told of the calling plan changes associated with the change. Were you advised the reason why the discount offered by your husbands employer couldn't be applied to the account? What plan did you have originally and what plan do you have now? At your convenience, please DM me your wireless number. I look forward to hearing form you soon.
Thanks for your involvement in our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport

Employee Discount and Loyalty Plan

Back in June of this year I contacted customer service to change my plan. I was told about the new Loyalty Plan. My concern was whether or not my employee discount would still apply. The customer service rep checked into it and told me yes. So I made my decision to take the new plan, and commit to a new contract, based on the idea that the plan would be $60 per phone minus the discount which would make each phone $48. This has been the case for months. Even last month, November, Verizon sent me a document to verify I was still eligible for the employee discount. I filled it out and sent it in and got confirmation that I was still qualified. Then the December bill came in and it was $25 higher. When I checked into it I was told that the customer service rep made a mistake and I should have never got the discount. When I checked this forum I found out that a lot of people were told the same thing and made their decision based on still getting their employee discount. This seems like to me that Verizon changed their mind after starting the program and now the consumers are getting a bad deal. This is a breach of contract since I took on the new commitment based on the employee discount still being in effect. My wife and I have been with Verizon for over 13 years. I feel that we have been lied to and that Verizon is refusing to honor their contract with us. They are going to lose our business and we will move our money somewhere else if they don't fix this. They should at least honor what we agreed to until the end of our two year contract. Then they can change the amount legally. This also means that having a contract with Verizon means nothing to them and they have no honor or integrity. So starting today I will start looking for a new carrier because as far as I am concerned my contract with them is null and void the minute they raised my bill and eliminated my employee discount. If they agree to fix the problem, then I will keep their service.

DaleGolds,
We appreciate your loyalty and I’m glad we were able to locate a plan which will help you save. I regret to learn you’ve had this type of experience with a Loyalty plan. We definitely don’t want that to be the case, as these are special plans, especially designed to help our long-time customers. I certainly want to address all your concerns and apologize for the misinformation that may have been provided.
Our goal is to ensure you are billed correctly, and if the plan mentioned is not the best fit for your needs, we are happy to bring you back to the old one. The Loyalty plan you mentioned is designed for single-line users and it is correct the employee discount offered by your company does not apply. It’s always our intention to be honest with you and though this change (discount not applying) is not a breach in contract, it is stated in the agreement the change of eligibility can chance at anytime. This is the case of why the discount would not apply.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I definitely don’t want to lose you as a customer and I’m prepared to do everything I can to help. Please let us know if you would like to change back to your old plan, so we can confirm it is eligible to receive your discount.

Lost Job/Employee discount

I've lost my job, and thus, my employee discount which means I can no longer afford to remain with Verizon. I still have six months left on one phone and a year on another. Can I get a discount on the EFT, since the contact was with discount? Afterall, I had no idea I'd be losing my job a year and 18 months ago.

Also, it is not that I want to leave the Verizon family, I cannot afford your rates without the employee discount.
Verizon Wireless Customer Support <[email protected]> wrote:
Verizon Wireless Customer Support Verizon Wireless Customer Support created the discussion
"Re: Lost Job/Employee discount"
To view the discussion, visit: https://community.verizonwireless.com/message/974475#974475
>

Renewal of Employee Discount?

I have been receiving an employee discount for quite some time and was just sent a text 4 days ago telling me to verify that I am still at my job. It also said that I have 30 days to do this and yet my bill has already had the discount removed. I have not left my current emoployer or had any kind of change to flag my account.
So I verified it again this morning and now I cannot chat with anyone to adjust last month's bill.
I understand the business logic behind it all but not being able to reach anyone is pretty disappointing.

Your account was not "flagged".
Verizon started several months ago the process of verifying all users' employer discount.
It can take a couple of billing cycles for the discount to be applied if it is removed.

Employee discount from MGM

Can someone clarify the MGM employee discount for Verizon.
I have three lines on a family plan, paying $40 each for the line and then adding 6gb of data for another $80.
My discount says: MGM Resorts International Insiders can now save up to 19% off the monthly access fee on qualifying voice plans of $35.00 or higher and up to 25% off the purchase of accessories.
What should I be getting the discount on as I don't think it was applied correctly.
Thanks.

dbrooks wrote:
So, do you get more of a discount if you have the family share 700 or the share everything plan? 3 smart phones with data? And, why is a military discount only 15% and an employee discount 17% to 20%? Off topic, sorta, but I do not understand that at all.
For your 1st question, it would depend on how much data you choose for your allowance on the Share Everything Plan. The more the data, the more the discount. With the Family Share plan, you would get the discount on the Primary line + 1 of the data packages as long as it qualifies. Unlimited data qualifies and also tiered data ABOVE the $30 for 2GB/month.
Discounts are between Verizon and the group receiving the discount. The military discount is only 15% because that is what was negotiated.

Employee Discount without 2 year Contract

I came to Verizon from ATT, where I had Costco Employee discount.I came to Verizon with my paid phones, signed up on Share plan and same employee discount to apply. After 2 months they removed employee discount because I'm not on 2 years contract. I wonder where does it say that on Verizon website?

If that's true it's new to me. You do realize 15 GB is $100 now not $110. I'd get that changed. You do get a $25 discount for each line off contract that's why they are $15 instead of $40. You still should be getting the work discount. Unless they've changed policy or something. Anyway I'd keep the off contract discount instead of being on contract and getting the work discount if you have to choose.

Help please, with answer about employee discounts

In another thread on here a self identified VZW support (Katie) rep answered the question concerning how employee discounts would apply to everything plan. According to 2 separate call center reps, her answer was INCORRECT. If in fact she was not correct, would the moderator please remove the answer, or if she WAS correct, maybe a link to the documentation would clear things up for us wondering.

Katie is WRONG. It says right here on Verizon own employee refernce guide that it comes off the data part.
http://www.droid-life.com/2012/06/12/verizon-share-everything-data-plans-applying-corporate-discounts-tablets-no-longer-subsidized-or-discounted/

Verizon employee discounts

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