Verizon Employees Actively Discouraging customers from Buying Windows Phones

My wife and I both decided to buy Windows phones this time around.  We had previously been Android people but wanted to try something different.  We walked into our local corporate store (somewhere in TX) and when we told the salesman what we wanted (weren't interested in, but WANTED) he told us "you don't want those".  We tried for a few minutes to convince him that YES, we did want those and when that didn't work we eventually had to go and get a manager in order to actually purchase the things we came in for.
After looking at all of the forums outside of Verizon it seems that this is the normal experience.
This is unacceptable.  I don't care if you want to buy an iPhone, a Nexxus, an Icon, or an HTC One M8.  There is no excuse for this kind of behavior.  VZW needs to take a good look at their culture and remind their employees that they are a vehicle for delivery to the public, not gatekeepers.  We need to let the CEO know about what is going on in his stores.
You can contact Mr. Daniel S. Mead (CEO) by going to www.verizon.com/about/leader/contact/73.
Maybe if enough of us say something they'll try to at least pretend they appreciate our money.
Also, it would be really great if he would consider releasing the WP 8.1/Cyan update which is already sitting in VZW's hands at some point.

Yea, I've posted about this very thing before.  As the techie in the family and for all my friends, everyone comes to me before they purchase any tech gear (as well as having me for their free support hotline. )  When I take people into Verizon and discuss the pros and cons of each of the phone operating systems as well as the devices themselves, I give the individual the choice as to which device they purchase.  But if the person chooses a Windows Phone, almost every time the Verizon staff actively tries to push them towards Apple or Android.  There's even been times that Verizon told us that there is no such thing as a Windows Phone.  Just a few days ago, I took someone in and they wanted the Icon.  The clerk said there was no such thing.  I took them over to the wall and showed it to them.  They became quite angry and unprofessional.  I grabbed the manager and she didn't care.  The person still wanted the Icon and when they brought out the phone, they brought out the iPhone and tried to set us up with that.
Unfortunately, it's not isolated to one store or one city.  I personally know many people around the USA where the Verizon store staff have shown the same animosity towards Windows.

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