Verizon Fios - Airport Extreme AND Airport Express drop IP Address

Hi everyone,
I am absolutely BEGGING for help here! I am so frustrated with Verizon Fios that I can hardly take it. The scenario - the crummy Actiontec router that Verizon provided us when we got service 10 months ago shot craps recently. So, I got out my Airport Extreme to see if that would work. After 30 minutes of tech support I got it working, only to have all kinds of trouble with what they told me after FURTHER hours of tech support, was that my router was dropping the IP address.
So, knowing that I can't possibly be the only Verizon customer using an Apple router, I thought it was the Airport Extreme unit itself. I went out and got an Airport Express, and again, I am resetting my router or calling Verizon tech support at least once a day, if not more, to break the lease and get a new IP address. It's killing me. I can't live life like this.
Can ANYONE help me figure out how to get this scenario to work without having to purchase another crappy, ugly Actiontec router? I don't have FIOS TV, just internet. I can't tell you how much I would appreciate the help. It's driving me insane!!
Thanks so much in advance.

It appears that I am in same boat. I got FIOS last October and it worked seamlessly with my Airport Extreme/Express network for months. All of a sudden, we couldn't get to the internet after returning from vacation in late August. Reset, reconfigured, and tinkered with the Airport extreme and our computers, but could not get out to internet even though we could still print and see each other over the airport network. Contacted Verizon and they told me that they do not support the airport and that we have to use their Actiontec router for Internet access. Told them that we had been using our Airport, connected to their Actiontec, to access the Internet for months seamlessly and they said that that was not something they would recommend/support and that we had to go directly through their wireless router to get Internet support. I asked if they changed something in the last week that would prevent access and they would not confirm.
We also found that my son's older desktop with 802.11b wireless USB connection and MS OS can't even get out using the Actiontec router directly. Verizon site talks to 802.11b not necessarily being supported, but we had no issues when we were routing everything through the Airport. I just don't want to invest in all kinds of new network devices when we were fine until something happened over a weekend.
I am playing around with buying the latest Airport extreme (ours is a 802.11g model) to see if that works, but Verizon refuses to acknowledge that it's a viable solution and apologized to us that we have to switch between their network router and our Airport router to do routine printing, play music, etc., but they were not open to helping us prevent running multiple networks, either.
Obviously, this is unacceptable customer service, but Verizon techs that I spoke to do not feel that they have any obligation to support us with re-establishment of connectivity that we got with our original service. It sounds from this thread that other folks were getting disconnected or can't establish connectivity over the summer. Am wondering what Verizon is doing that is causing this and who else is getting impacted. Also wondering if upgrading to the latest Airport will help.

Similar Messages

How to Set Up Time Capsule With Airport Extreme and Airport Express

Just got a new 1TB Time Capsule. I want it to be the main base station for my network. I already have a network set up with an older Airport Extreme base station and an Airport Express to extend it. I am thinking that rather than setting up the Time Capsule to "join" the old network, the best approach is to disconnect the Airport Extreme and Airport Express and reset them. Then set up the Time Capsule as a brand new network and bring the reset Aiport Extreme and Express onto the new network as if my original network never existed.
Is that the right approach or am I complicating it? Can I just join the Time Capsule to the existing network and still make it the main base station for the network?

evelK wrote:
Just got a new 1TB Time Capsule. I want it to be the main base station for my network. I already have a network set up with an older Airport Extreme base station and an Airport Express to extend it. I am thinking that rather than setting up the Time Capsule to "join" the old network, the best approach is to disconnect the Airport Extreme and Airport Express and reset them. Then set up the Time Capsule as a brand new network and bring the reset Aiport Extreme and Express onto the new network as if my original network never existed.
Is that the right approach or am I complicating it? Can I just join the Time Capsule to the existing network and still make it the main base station for the network?
I'd first use AirPort Utility to "Save a Copy As" of your AirPort Extreme settings. Then disconnect it, connect the Time Capsule in its place, and use AirPort Utility's "Import" function to read those settings. (Both of those functions are under AirPort Utility's "File" menu.) You may have to adjust a few settings. Once you have the Time Capsule working as you want, you can reconfigure your AirPort Extreme unit as you wish.

How do airport extreme and airport express routers connect to modems?

I've heard that airport extreme and airport express are wifi routers, not modems. if they are routers, they need to connect to my modem. Do they connect using a wire or wirelessly?

It must be connected to your modem with an Ethernet cable.

Airport Extreme and Airport Express conflict and failure

I spent 2.5 hours on the phone with Apple and still could not get my Airport Extreme and Airport Express to function. My Apple TV failed as well:
* Connected AEX through Airport Utility to internet. Airport Utility replaced my old configuration on my LinkSystem router. Green light.
* Checked Apple TV. No connection available. Unplugged cable modem, waited 1 minute and tried again. Apple TV connected. No problem.
* Flashing amber light on Airport Express for Airtunes. Does not show up in wireless device list. I call Apple.
* Reset Express. Still no signal. Connect via Ethernet cable. Reconfigure. Green Light. Music works.
* Check internet connection, in order. Apple TV fails. No connection to server.
* Apple TV reset. No connection. No wireless network found.
* Reset Airport Express. Reconfigure channel specifications. No connection with ATV or Airport Express.
* Disconnect Airport Express. Reconfigure. With ATV disconnected I get Airport Express back. Green light but this time no music. Remote speakers appear on itunes, but no music is transmitted.
* Did a total wireless reset on Extreme, and now both Express and ATV are not working.
Frustrated and dissapointed I disconnected everything put back my 5 year old Linksys router and within 15 seconds both ATV and Airport Express worked flawlessly.
How can this happen? What is wrong with this device? It is my second one in a week. The first one made no wireless connection to my Mac at all.
After sulking for hours I tried again, this time leaving the Express out of the equation and reconfiguring the ATV to take over airtunes. After a reset it did fine. Now I have a pure n signal running at 5hz. ATV works again. So does internet.
Any suggestions? Is there something I did not try?
I tried the Firewall trick, the accept all incoming connections trick, the disabling of the iv6 trick, the join a wireless connection trick, and everything else Apple Care could think of.

Maybe I was not clear enough on my post and configurations,
I had a Linksys before I purchased the airport extreme. My airport express joined the Linksys network for the purpose of airtunes. This worked flawlessly from day one.
Airport Extreme asked in the utility to take over an existing network or replace a router. If you chose this option it adopts all passwords, wpa/2 configurations for security and such.
I chose this option thinking that since it is an apple product it would take over everything and work. My airport express had origianlly been set to join my old Linksys network. Since the airport extreme took over this configuration it should work.
Apple stated many times that there seemed to be a conflict and kept asking me about the placement of my airport extreme.
My Linksys was never part of a bridge or a network within a network. It was removed before the Extreme was ever turned on.
After all the problems and hours of trying with Apple, i find it funny that all I had to do to restore eveything was plug my old Linksys back in and conect all the cables, and bam....it worked.
So what is wrong with the airport extreme, or is there something wrong with itunes 8 and its interface with the express? For whatever reason the extreme cannot make the express and my ATV work at the same time.

Difference between Airport Extreme and Airport Express

What is the difference between Airport Extreme and Airport Express? My son is home from college and would like to use his Macbook for an online class. So I need a wireless router and I would also like to be able to play our iTunes over multiple speaker locations with my home stereo. Which one of these could accomplish this. Thanks in advance.

If you can use just one device to both set up a WiFi network and connect to your stereo you have to use an Airport Express. If you have to use separate devices, for instance because your internet connection device and your stereo are not in the same location, you have to use an Express to stream to and you can use either an Express or an Extreme to set up the WiFi.
By the way you have to use an Express for each stereo you would like to connect.

How does one sync the new time capsule with the old airport extreme and airport express in order to extend range?

How does one sync the new time capsule with the old airport extreme and airport express in order to extend range?

Thanks for the additional information.
Unfortunately, the AirPort Utility application in the Lion and Mountain Lion operating systems, which is used to configure the new Time Capsule does not support the older versions of the products that you have.
Even if it did, there are no settings on the older AirPorts to "Extend a wireless network", so they are not compatible with the new Time Capsule if you intend to extend the network only using wireless connections.
If you have the ability to connect each AirPort to the Time Capsule using a permanent wired Ethernet cable connection, it might be possible to use a complicated workaround to install an older version of AirPort Utility to configure the older AirPorts to work with the new Time Capsule.
If you have another Mac there that is using the Leopard or Snow Leoapard operating system, things would likely be simpler. I have not done this type of procedure to mix a new Time Capsule with older AirPorts, so I would not be able to say whether this would work or not.

HT4628 Intermittent reception when streaming music via Airport Extreme and Airport Express to powered speakers. Is this a problem with the Extreme?

i get intermittent reception when I stream music from I Tunes via Airport Extreme and Airport Express to powered speakers. I Tunes continues to play uninterupted on the Mac. The problem does not lie with the Express as it occurs on both of my 2 Express at the same time. is this a problem with the Extreme?

Well, repying to my own post... Might have found the solution: I tried to do the same with a Macbook Pro 2010 using the very same setup. And it worked perfectly! No freeze, no nothing.
One explanation I see:
my iMac is dating back to May 2007, a Core 2 Duo 2,16Ghz with 2 Go of RAM.
So the computer's characteristics (or the Wifi component or the combination of all of this) might be not robust enough to allow streaming to those 2 devices...
Anyone's got anything to add?

Airport Express (2nd gen), Airport Extreme and Airport TimeCapule (3rd Gen) interoperability

Airport Express (2nd gen), Airport Extreme and Airport TimeCapule (3rd Gen) interoperability
When all configured to provide wireless the network (Wired/Wireless) become unstable and very slow. When I disable wireless on the Airport Express the problem disappears. The problem effects all endpoint clients (iPhones, iPads, Mac's and windows) Any ideas?
I own the following
Airport Express 802.11n (2nd gen)
Airport Extreme 82.11ac
Airport TimeCapule 802.11n (3rd Gen)
Config
Each of the Airport's WAN port is connected my AT&T Uverse modem
Latest firmware on each device
All use static IP's (192.168.1.x)
Airport's are all configured to "Create a wireless network" with same network name, security and password.
Wireless options are using Automatic for Radio's and Channels
Router mode is "Off (Bridge Mode)"

ragu75 wrote:
Config
Each of the Airport's WAN port is connected my AT&T Uverse modem
Don't do that. Decide which one of your AirPort Base Stations is to serve as your router. Connect that one, and no others, to the modem. Connect all the others to it, and configure them as bridges.

AP Extreme and AP Express drop internet connection and/or can't be found.

There have been a few posts about Airport's losing their connections and whatnot with Leopard and newer things, but not exactly the issue that I've been dealing with:
I setup a brand new Airport Extreme and Airport Express in our house because we needed the extension to get internet into the front room, and we wanted to link our stereo to iTunes.
The problem is, when my wife and I close the computer and then later reawaken it, the connection will show up as full strength, but then upon opening Safari, we are told that we are "not connected to the internet" and need to run network diagnostics. Running network diagnostics restarts the router, and it then will work.
The biggest and most irritating problem is that it doesn't always do it. Right now I just picked up my Powerbook after not being used all day and it works great.
Also, when I open AirPort Utility, it may or may not find both the Extreme and the Express. Sometimes it only finds one or the other (sometimes only the Extreme, which makes zero sense to me because the Express is between me and it).
Suggestions? Clarifications? Directions to another post that I may have missed?
Thanks,
benson
PS My setup for those who would ask:
Comcast Cable with a Motorola Modem
Airport Extreme (the latest one)
Airport Express (brand new)
Also: My house was built a while back, and has old concrete "sheetrock" and a fireplace right in the middle of the house. Problem?

Erin I am sorry you are facing difficulty downloading the Creative Cloud software. It can be frustrating when you do not have access to high speed stable Internet.
You can attempt to download the base installers and updates by following the directions listed at:
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
You may want to attempt to utilize some form of download management as the main issue seems to be the stability of your connection.
There is not currently a method to resume downloads within the Creative Cloud Desktop application. There is download management included though it may not be enough to compensate for the current Internet connection. If you are curious you can find additional details on how to resolve download errors at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Verizon FIOS, Time Capsule, and Airport Express - How to Extend Network

OK, I just got Verizon FIOS (TV, Internet, and phone). Don't care for the wireless router that is required to be used with it (want 802.11n and Time Capsule). I turned of the wireless on the Verizon FIOS router and installed a Time Capsule in Bridge Mode, which is how the Verizon rep told me to install it. As I understand it, the Verizon FIOS router is still handling DHCP, NAT, etc. I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode. I am desperately seeking any advice on how to use Verizon FIOS, my Time Capsule, and extend the wireless network to reach the farther corners of the house. I am using a Macbook and a Thinkpad as well as an iPhone on the wireless network with a Dell desktop connected to the Time Capsule via Ethernet. Any help or suggestions would be greatly appreciated. Before I switched, I had Cox Cable with a Buffalo wireless router and it had great range. Now I seem to be in a worse situation from a wireless perspective with higher TV and Internet quality. Thanks in advance.

Welcome to the discussions!
+I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode+
If you have an AirPort Express(n), you can configure it to "extend a wireless network". This is a more efficient way to add additional wireless coverage (and much easier to configure than a WDS arrangement).
However, if you have an older "b/g" AirPort Express, you must use the WDS configuration method with this device and the Time Capsule if you want to increase your wireless coverage.

My devices not automatically switching between Airport Extreme and Airport Express in extended network

I have setup an extended network in my home using an Airport Extreme and an Airport Express. The Extreme is connected directly to the FiOS modem and the Express is being used as the extender. The nework is setup fine, but my devices (MBA, iPhone, iPad) are not switching base stations when the signal becomes poor on the one it's connected to. For example, I am upstairs with my MBA and a great signal as I am connected to the Express. When I move downstairs to where the Extreme is setup, the Wi-Fi connection becomes poor even though I am litterally sitting next to the Extreme. To force it to connect to the Extreme, I need to shutoff the Wi-Fi on the MBA and turn back on. At this point, the MBA will connect to the Extreme with a excellent signal.
Any thoughts on why the MBA is not automatically switching?
Thanks for the help!
Brian

The first troubleshooting step for any kind of network "issue" is a complete power cycle of the network. This gives everything a "fresh start" with new connections.
Power off the entire network.....all devices....in any order you want
Wait a minute or two
Start the modem/router first, and let it run a full minute
Start the AirPort Extreme next and let it run a full minute
Keep starting devices one at a time about a minute apart until the entire network is back up
Check the network again with the MBA and report on your results
Do not worry about the iPhone and iPad....they are pretty much hopeless as far as automatically switching from one access point to another....but the MBA should if it is working correctly.

Airport Extreme and Airport Express used as two routers

Hi,
Is it possible to use Aiport Extreme as an 802.11n router only for 802.11n devices and then plug the Airport Express to the Airport Extreme so as to use the Airport Express as a second router to have 802.11b/g devices wirelessly connect to it?
I want to do this so that my MacBook, which is 802.11n, can connect at full speed to the Airport Extreme and so that my iPhone, which is 802.11g, can connect to the Airport Express. Doing it this way would allow the Extreme to remain at full speed instead of dropping to 802.11g whenever the iPhone connects to it wirelessly. Please let me know if this can be done and if so, how.
TIA (thanks in advance)

Hi everyone.
The answer was right before my eyes all along. All I had to do was wait for the AEP to show up on Airport utility. I then told Airport Utility that the AEP was connected to Internet by Ethernet and assigned it a different range of DHCP numbers.
I then setup the wireless on the Airport Extreme as 2.5Ghz 802.11n and gave both Airports unique network names. Now when I connect my Macbook to the Airport Extreme, it connects at 802.11n and when I connect my iPhone to the Airport Express it doesn't slow down my MacBooks connection down to 802.11g. I confirmed this by trying out both wireless connections and transferring a 250mb file from my MacPro which is connected to the Airport Extreme via Ethernet. This was taking a minute or less. When I tried transferring the same file but using the wireless connection with my Airport Express, the time was more like 4 to 5 minutes.
Cool! Thanks a lot everyone.

AirPort Extreme and AirPort Express and STILL lag in Battlefield

Hello,
I recently purchased an AirPort Express, hoping to increase speeds of my wifi (currently getting around 10-13 mbps) so when I play Battlefield: Bad Company 2 on my Xbox 360 on Live, I wouldn't lag out.
Well, it did nothing. The Express is plugged in directly behind the XBox 360, so I can run ethernet to the AirPort and give my Xbox an N signal. That didn't help. So I disconnected the ethernet and hoped maybe the wireless would be fast for some reason. Well, I still lag through the match (not consistently, but at least several times each match I attempt to play) and 2/3 games I don't even get to finish because it kicks me out. I've considered going through the trouble of port forwarding but the last time I tried that, I saw no difference and thought I may have done something wrong. If there are any suggestions or very accurate walkthroughs for port forwarding, setting up a DMZ/default host, etc., let me know please. I'd love to enjoy my games on Xbox. But something tells me these Airp

If you want to try wireless again, you can give this a shot. I just discovered it, and it seems to have solved issues for me.
Open AirPort Utility; select your Extreme and/or Express and choose manual setup.
Click >Wireless
Change Radio Mode to 802.11a/n - 802.11b/g
Click >Wireless Network Options
Change Transmit Power to 50%
Check >Use interference robustness < This step is purely optional. It's worth a shot.
I've been noticing issues with performance of my Time Capsule for a while.
It really started with lack of good range, followed by lousy performance with my iPhone 4 and iPad 2. I was lucky to get 10% of what my speed really is (1.5 Mbps vs. 15.9 Mbps). My iMac was the only thing that seemed unaffected.
I attempted to setup a Sony Media Player (stay away from them- junk!) then a Roku XD in my bedroom only 20' down the hall from the Time Capsule (direct line of sight). Signal kept dropping and performance was lousy for both. I want another new Apple TV for the bedroom, but that TV doesn't have an HDMI port. I ended up running an ethernet cable down the hall... until this morning.
After some digging, I found a forum talking about WiFi performance for iPhones and stumbled upon something kinda basically unrelated, but gave me the idea to dig into AirPort Utility a bit deeper. Changing power to 50% didn't sound logical, but lowering output power was mentioned in the forum. AirPort Utility goes from 100% to 50% then lower. Nothing between 50% and 100%. I'll know more about range later today, but I have a feeling it may be mysteriously improved as well.
Hope it works out for you!

Using a current Time Capsule with Airport Extreme and Airport Express Older generation

I am looking to achieve a fast local network that allows streaming of music and video. I have bought a Time Capsule to replace the Telstra router (Thomson Router) by linking it using ethernet cable and then set up a network that also uses and older airport extreme and express router (g standard).
It would appear that the local network speed is slow - how can I assess the connection speed in the local network - both wireless and for ethernet? I believe that there is a speed indication on my two older macs running OSX 10.5 but not in OSX 10.6. Is there a tool to assess the local network speed?
The current set up works less well than previously only using the Thomson router, so the initial results are very disappointing. Not even streaming music seems to work and it stutters to halt.
I had expected that the dual band functionality would allow fast local connections where needed. What do I need to change?
Thanks you.
Tom

Hi Bob,
The two old airports (extreme and express) are connected wirelessly to the time capsule base station with the following use:
- round extreme base station supports a printer only - remote WDS indicated in set up
- airport express supports remote speakers - set up does not indicate WDS status
I noticed in another note to provide a second network name to 5GHz network and connect the modern computers, ipad (seems to be able to connect) and apple tv to the 5 GHz network, leaving the other on the separate network. Also the two computers, apart from the laptops are connected via ethernet to use the GB ethernet, but I am not sure whether that speed is achieved or whether a firewire connection between the two would be better. use examples are:
1. Wirelessly I am trying to use three speakers - computer, apple tv and express - to have to listen to the same music in three rooms.
2. Over ethernet, I am using the the powermac as a file server to mac mini, but would like to be bale to access photo libraries (both Iphoto and Aperture) ideally over the network. It works well with starting the powermac in target disk mode but seems slow over what should be a very fast ethernet network.
The connection with the service providers router and time capsule is bridged - seems to be the only way of providing internet access - however, it also seems to allow for shared devices to be visible across the two time capsule and the Thomson network.
Obviously, this will need some more experimentation but any input would be appreciated.
Thank you and regards,
Tom
PS> Timezone wise I am currently living in Australia - must change my profile one day.....

Connecting AirPort Extreme and AirPort Express

Hi, I have a windows 7 pc connected to the internet with a dsl modem/router (technicolor TG587n v3 made by Thomson) and a Mac computer that gets connected wirelessly, but now I have purchased an AirPort Extreme and an AirPort Express and I want to connect the new AirPorts to provide a more stable connection and also to extend the wifi signal and connect a non wifi USB printer to be accessible by the other computers in the household. Would it be possible for someone to spell out all of the steps to be taken to achieve this? Many thanks

No worries. It was all to do with the sequence of events which happened as follows (bear in mind that I'm not a technical person). First of all I've left the original moden/router's connection as it was, then I connected the Airport Extreme to the original modem with an ethernet cable. After this I started Airport Utility and I chose to do a manual setup until it recognised the Extreme, once this was done I plugged the Express to a power point, then Airport Utility recognised the Express and once again I did a manual setup and voila!
The above steps are only a summary of what took place as I did get a little bit confused as the first person that attended to my enquiry was not an expert with creating networks. The second person was amazing knowledgeable.

Verizon Fios - Airport Extreme AND Airport Express drop IP Address

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