Verizon Fios business internet speeds. Higher then 150/35?

Does anybody know if Verizon offers anything higher then 150/35 business internet speeds? I called them on the phone and all I got from them is "Oh I don't know if there is anything higher you'll have to call this number" and It will not let me call that number if I don't have an account number. So does anybody on here know if they have anything higher then 150/35 for a fios line. I mean I would think they would its fiber?

lou61166 wrote:
No at the moment this is the highest bandwith they offer,not available in all areas even where fios is,it has to be ordered as a stand alone,no bundles offered,would require you to upgrade your ONT,and router.if you already have Fios.
You can now add it to bundles in those area that have it.

Similar Messages

Verizon Fios Slow internet no support from from verizon customer services

It looks like nobody seems to care bout your problem as long as they have your money.
Here I'm almost a year with verizon FIOS internet and cable.
Has not been able to enjoy for a whole month, Been calling verizon for resolution almost every single night.   Verizon send disgrunted technician to your house that do nothing, only check cable and signal when it has been stated on their system that it has been checked at least 60 times in the last 10 month.
You request them to send somebody to check your ONT and they seems to ignore your request.
when you try to cancel they give you the run around even if you are not in a contract as ME.    I'm not in a 1 year or 2 year contract. What I'm recieving from verizon cannot be called a service.   Why is so difficult for me to cancel this horrendous nightmare so i can go to provider who want my money.
I'm Paying for 50/20 internet speed
my download speed is 1.2 megabit to megabit on my lucky nights.      My upload speed is from 3-7 megabit never been higher than 10 megabit

It looks like nobody seems to care bout your problem as long as they have your money.
Here I'm almost a year with verizon FIOS internet and cable.
Has not been able to enjoy for a whole month, Been calling verizon for resolution almost every single night.   Verizon send disgrunted technician to your house that do nothing, only check cable and signal when it has been stated on their system that it has been checked at least 60 times in the last 10 month.
You request them to send somebody to check your ONT and they seems to ignore your request.
when you try to cancel they give you the run around even if you are not in a contract as ME.    I'm not in a 1 year or 2 year contract. What I'm recieving from verizon cannot be called a service.   Why is so difficult for me to cancel this horrendous nightmare so i can go to provider who want my money.
I'm Paying for 50/20 internet speed
my download speed is 1.2 megabit to megabit on my lucky nights.      My upload speed is from 3-7 megabit never been higher than 10 megabit

Verizon is Capping Internet Speed/Service for "Unlimited" Customers

Some recent news has been brought to my attention by Verizon Wireless' customer service department, and I think that given the severity of Verizon Wireless’ continued breach of contract to Internet customers, this matter should be brought to everyone else's attention as well.
I originally purchased a Verizon Wireless USB Internet Card in 2007. I was offered a plan that entitled me to an “Unlimited Internet Usage Allowance”. I kept the same wireless Internet device for two years and never acquired any issues or concerns. On January 20th, 2010, I went into a Verizon store and was offered a free upgrade to the new MiFi Mobile HotSpot. I was told that I could test the product for 30 days to make sure that it worked to my standards and my Internet needs. It worked perfectly. I used it for multiple computers in my home, as well as work and travel.
My problem with the Verizon MiFi began on October 21st, 2010 when my Internet suddenly became extremely slow and unable to access any web pages without minutes of waiting. I continued to call customer service and go into the Verizon stores throughout the month in hopes that someone could find a ‘glitch’ and solve my issue of what soon became No Internet access. I did all this with patience and good faith, as I have continued to pay $60 a month for “High speed 3G” service. Two weeks ago, I took the MiFi device into the store and requested a new device since it became entirely defective. My new device arrived in the mail and I have still spent the last week going through the ring-around circus of Tech support and the only logic they can come up with is, "Either the device is defective or my computer is too old." This is not the case, as I recently purchased a new laptop.
What I discovered was that Verizon neglected to inform me for the past two months that I had gone over my "undisclosed usage threshold" (Even though I pay for Unlimited Allowance) and now my internet speed has been capped and I am unable to access the Internet. I spent 4 hours on the phone yesterday and weaved my way into a small department called "AIT" which is supposedly a new sub-contracted company that is suppose to help negotiate my "situation". They of course are closed, and my numerous voice mails will most likely never be returned.
At this point, I am still paying for something that does not work, and Verizon has taken it upon themselves to decide "how often" I can use the internet. This was not disclosed to me in my contract that I signed in Jan 2010, when I continued my Wireless plan for "unlimited usage allowance."
I want everyone to be aware of this, before they head out this holiday season and spend hundreds of dollars on a Verizon Wireless Internet Device, and eventually will have to deal with the same nonsense I'm currently going through right now!

I started with one of the few unlimited plans back in 2008- They kept telling me to "hang on to it- cause it won't be around for long!" So I did and when I upgraded my device- everything worked great for 7 months. I started using it more frequently as a hot spot for more than one computer, we're talking email, web browsing and paying bills- Not Xbox360 for 24 hours a day or fownloading 10 videos a day!? I don't even know how to do that!?!
And the first month we went over- we got capped! Now it runs at about a quarter of the speed. Which was never disclosed to me. And to think- they market this MiFi 2200 as a hotspot for up to 5 computers??? I can only imagine how quickly people are being capped.

FIOS Caping Download Speeds 7PM-11PM 150/150 Caping speeds to 7Mbps Download Upload Unafected

FIOS is Caping Download Speeds in the hours of 7PM-11PM
MY 150Mbps/150Mbp speeds are being Caped to to a mesely 7Mbps Download
Upload Speed Unafected
Spent 2 weeks with techs on the Phone, mean while not wanting to admit that there are issues with there switches. WHAT A WASTE OF TIME AND RESOURCES.
Spedtest
http://www.speedtest.net/my-result/4148501502
Trace route at around 8pm
Tracing route to google.com [74.125.226.167]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 24 ms 3 ms 10 ms L100.NYCMNY-VFTTP-72.verizon-gni.net [71.183.243.1]
3 13 ms 11 ms 13 ms G2-3-1-6.NYCMNY-LCR-21.verizon-gni.net [100.41.194.214]
4 * * * Request timed out.
5 72 ms 95 ms 84 ms 0.xe-2-1-6.XT1.NYC4.ALTER.NET [152.63.3.6]
6 79 ms 77 ms 86 ms TenGigE0-6-0-5.GW8.NYC4.ALTER.NET [152.63.25.214]
7 * * * Request timed out.
8 16 ms 13 ms 15 ms 216.239.50.106
9 14 ms 13 ms 13 ms 209.85.245.183
10 12 ms 11 ms 11 ms lga15s45-in-f7.1e100.net [74.125.226.167]
Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 3 ms 2 ms 2 ms L100.NYCMNY-VFTTP-72.verizon-gni.net [71.183.244
.1]
3 9 ms 2 ms 7 ms G2-3-1-6.NYCMNY-LCR-21.verizon-gni.net [100.41.1
94.214]
4 * * * Request timed out.
5 47 ms 46 ms 44 ms 0.ae2.DFW9-BB-RTR1.verizon-gni.NET [140.222.229.
111]
6 48 ms 47 ms 47 ms so-2-1-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.
81.20.219]
7 * * * Request timed out.
8 * * * Request timed out.
9 102 ms 113 ms 102 ms 206.46.228.129
10 103 ms 99 ms 101 ms 206.46.232.39
Well after 1:00AM its seems to be OK
What a difference in trace root and speed
Tracing route to google.com [74.125.226.2]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.11.1
2 3 ms 4 ms 3 ms L100.NYCMNY-VFTTP-72.verizon-gni.net [71.183.243.1]
3 6 ms 9 ms 6 ms G2-3-1-6.NYCMNY-LCR-22.verizon-gni.net [100.41.194.212]
4 12 ms 3 ms 4 ms so-3-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.199.12]
5 5 ms 5 ms 5 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
6 4 ms 11 ms 14 ms TenGigE0-7-0-0.GW8.NYC4.ALTER.NET [152.63.22.45]
7 6 ms 5 ms 5 ms google-gw.customer.alter.net [152.179.72.62]
8 3 ms 5 ms 5 ms 209.85.255.68
9 5 ms 5 ms 5 ms 209.85.245.177
10 6 ms 5 ms 5 ms lga15s42-in-f2.1e100.net [74.125.226.2]

I’m in Queens N.Y. area, The way I see it Verizon Fios has OVER PROVISIONED, OVER SOLD their own network and switches are overloaded with bandwidth that can't handle. So they throttle down everyone’s speed, on the local Central office hub. As the hour of the day 7PM the speed is being gradually being slowed down to about 7Mbps for me.
As the hour approaches I have been running tests between a few servers transferring large files for a few hours, my results were: as the hour approaches the speed gradually decreases until it’s caped at 7Mbps. but the upload speeds are unaffected. It’s like Fios provisioned download speed is exhausted. PC directly connected with a CAT6 1Gigabit LAN cable to ONT. So the bottle neck is the central office
TEST SPEED between 7pm-11pm
02/16/2015 Speed Test, 2 weeks after reporting the issue no resolution, or explanation,
http://www.speedtest.net/my-result/4148539799
02/06/2014 Speed test, 1 week after I reported this issue to Verizon
http://www.speedtest.net/my-result/4123106857
TEST SPEED between 7pm-11pm
Speed Test early during the day 02/17/2015 11AM
http://www.speedtest.net/my-result/4149878043
I see it as the fiber has to allocate bandwidth for the TV, INTERNET and not to mention if you watching VIDEO ON DEMAND all use bandwidth.
VERIZON TIME TO UPGRADE YOU INFOSTRUCTURE

Verizon Fios and internet connection issue for ONLY some of my devices

Lost my internet connection last night for about half of my devices (iMac, iPad, Kindle) but the funny thing is that the other devices are able to connect to the internet at the same time.
The Verizon Fios router is MI424WR with dual antennae. I have a Time Capsule hooked up via ethernet to the Verizon router and am using the TC as a wireless access point.
As I am not computer knowledgable, could this happen if there was a firmware update on the Fios router? Could the Fios router allow only certain devices access while denying access to other devices to the internet? It seems that if only one device can access the internet, the system does work but there is a "gatekeeper" that is not allowing access.

No, you use the airport utility not Network Preferences which is your local computer setup.
Setup of the TC you need to select it in the airport utility.. on either a Mac or in a phone or ipad.
When you open it click on the TC and go to the edit tab and check all the details. eg the bridge is here.
Go to the wireless tab to setup wireless.
I recommend a change of wireless name if you do not use names that are short, no spaces and pure alphanumeric. do so.
See how you go without a factory reset but if that doesn't work then a reset is in order.

Verizon FIOS TV/Internet and ESPN

I guess this really belongs here and not in the "Off Topic" community:
I contacted FIOS tech support two times now for issues connecting to ESPN to watch sports online.
The first time the issue was due to account activation. Now my first problem with this is the fact that I allowed the tech, or "agent" as Verizon calls them, to take control of my computer, I know my own fault. The tech proceeded to install a Verizon software package without first asking me. I immediately asked why the software was installed and the tech claimed it was needed to "activate" my account. I then asked if it could be removed and the tech said "yes". Now I would question why a software package, that can be removed, was needed to activate my account? I will say that miraculously the issue was resolved....or so I thought.
So I tried to watch ESPN sports online again today, same computer as before, and...oh no it didn't work! I contacted Verizon support, yet again, about the same issue. The tech again wanted to take control of my computer, I told him repeatedly that I was not going to allow it because of my previous experience, and after about 3 minutes of me saying "NO" he finally gave up asking. He kept saying he wanted to check the browser settings which I told him have not changed since the issue was previously "resolved". His suggestion was to try a different browser. I use Firefox v12 with Adobe Flash Player v11.4, but unfortunately I removed IE and do not have another browser installed. He kept pushing me to install Google Chrome, which I would not and did not do, so I guess it was a good thing that I did not give him control of my computer. I do have another computer with Firefox v9 installed, with a much older version of Flash Player, so I gave it try. Miraculously it worked so I pointed the finger at the latest version of Flash Player as the culprit. The tech then began to go on a rant saying "See I told you it was a browser setting and not an account issue". I'm not sure if he learned that at the Verizon customer service training seminar in New Delhi but he's a keeper...lol. So I then decided to fix the issue, by trying previous versions of Flash Player, and still could not login to the ESPN website. Hmmmmm?
So after a little investigation I discovered that the problem DOES lie on the Verizon side. It appears that if you try to access the ESPN webpage by selecting a show to watch from the TV Listings page, you are redirected to a Verizon, FLASH, popup that asks for your username/password, after entering your username/password the login fails and you are redirected to yet another Verizon, FLASH, popup and asked to login again. This creates a continuous loop and you will not be able to login. HOWEVER, if you access the network from the ESPN main page, you are redirected to a Verizon webpage that asks for your username/password and you can login successfully.
So I ask Verizon the following two questions:
1. Are your techs, or "agents" as you call them, trained in such customer service practices or do they take it upon themselves to install software without first asking customer permission and berating customers who refuse to give them access to their personal property?
2. If I can find this simple login issue with YOUR software, why can't you find it and fix it?
I've always had Time Warner cable, and Internet access, before moving to a no Time Warner area and I've never had a complaint against their tech support or customer service. Verizon should take a lesson from this. Oh and by the way, you can login to ESPN through the TV Listings page on a Time Warner network.

No idea about the rest of it, but I've seen that infinite login redirect before. I am pretty sure it's a bug in ESPN's site, not with Verizon ... and clearing cache/cookies seems to fix it. What was happening, if I recall correctly, is that it was remembering you were logged out and so it never tried to log you in again - it just sent you back to the login page.

Will adding AirPort Extreme to my fios router improve my speed and distance to led tv.. The tv keeps dropping network and 50% of the time it tells me my broadband is too slow. I have upgraded to fios faster internet speed.

Will adding AirPort Extreme to my Fios router improve reception on tv located about 50 feet away..have new top of the line samsung smart tv and it drops signal every other day. When trying to watch netflix or amazon it transmits in SD only says bandwidth is not high enough for Hd. My ipad laptops and iphone work fine in this room. Any help will be appreciated or am I better off with a booster.

The AirPort Extreme will not be able to wirelessly "boost" or "repeat" the wireless signal from the Fios router, since It will only work with another Apple router for that feature.
So, if you plan to extend or repeat the FIos wireless signal, you should use a product by the same manufacturer as the Fios router....or possibly a "universal" repeater from a company like Netgear.
Make sure that you understand the store's return policy before you buy any kind of extender or repeater.....since you cannot know if the product will help until you try it out in your home.
The TV really needs a wired Ethernet connection from the Fios router if at all possible.

Internet Speed Terribly, Consistenly SLOW... Despite "Good" Test Speed Results!

Internet has been terribly slow since we got FIOS Internet (75/50mbps) installed here half a year ago.
YouTube clips, Skype and even our NetFlix streams are all choppy, and inconsistent. Doing searches on Google, Yahoo, or Edmunds would take 3 to 10 seconds...which we all know in 2014 is completely unacceptable.
I have done my homework validating all the potential failure points. I am in the software industry since 1999 and have an expert knowledge in network, databases and systems integration in general. Everything that can be checked, have been done. I've followed all your suggestions on the website, but in vain.
I'm connecting to the FIOS router from several different devices (PC Laptop, MacBooks, iPhone and iPad) wirelessly about 3 to 30 feet away. No microwaves, no fridges, no baby monitors, no thick walls or doors obstructing. Apple TV and WD External HD are unplugged.... yet the internet is SLOW. Ran the Speed test over the past weeks and months, and I always 'score' pretty good....50/35 or 65/40mbps etc. The numbers are impressive but do not reveal the real performance! Back in our old home in Brooklyn, my scores were the same (using Verizon FIOS - same service/speed)...but the speed lived up to the Speed Test results. Had no problem over there.
Can anyone help me? What am I missing? Any special tricks of the trade with this Verizon FIOS internet service?
If this is not getting resolved very shortly, I am ready to escalate this to the management level at Verizon.
Please advise. Thanks everyone for listening.

The best way to find where the problem is without using test gear is by the process of elimination.
Test you LAN using LAN Speedtest. First test using Ethernet connections and see if you can get speeds of 90+ Mbps. Much higher is possible if the equipment you are testing with has gigabyte capability at both ends.
If you can't 90+ on your LAN there is a problem with your LAN setup that needs to be addressed.
Then you can test speeds on your LAN using WiFi.
Using Speedtest introduces to many additional variables making it very difficult to diagnose throughput problems.
Once you know that your LAN is up to standard then you can point at Verizon.

How can I get my Cisco wireless router to wirelessly connect to my Verizon Fios Actiontec router?

I have Verizon Fios for internet, tv and phone. The Verizon Actiontec router is connected with a ethernet cable into my desktop and the internet is up and running. Now I bought a Cisco Linksys WRT54GL Wireless-G Broadband Router, and I wanted to connect it to another desktop two floors up. I set up the Cisco router according to the instructions, but I'm not able to connect to the internet. It shows that my computer was able to get a Local Network connection, but internet connection keeps failing.... I tried changing the IP address. But I'm confused about the whole thing. Is the Default gateway number suppose to be the same for both routers? Is it possible that the Actiontec router isnt giving off a strong enough wireless signal? I'm open for suggestions! Thanks

Mac or Windows machine?
Is the WRT connected directly to the upstairs computer? I don't think you can use the WRT that way?
Have you had a look here?:http://homecommunity.cisco.com/t5/Wireless-Routers/General-Linksys-Router-FAQs/td-p/4286
I THINK you would have to have a WETxx (Ethernet Adapter) instead?
If it connects to the Internet even breifly then I suppose that means your connected but it may be losing the signal and failng. You would porbably have ot get a WAP(Access Point) and use it as a repeater.
I'm a bit rusty on the names so I hope i got them right, hope it helps.....

Verizon FIOS, Time Capsule, and Airport Express - How to Extend Network

OK, I just got Verizon FIOS (TV, Internet, and phone). Don't care for the wireless router that is required to be used with it (want 802.11n and Time Capsule). I turned of the wireless on the Verizon FIOS router and installed a Time Capsule in Bridge Mode, which is how the Verizon rep told me to install it. As I understand it, the Verizon FIOS router is still handling DHCP, NAT, etc. I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode. I am desperately seeking any advice on how to use Verizon FIOS, my Time Capsule, and extend the wireless network to reach the farther corners of the house. I am using a Macbook and a Thinkpad as well as an iPhone on the wireless network with a Dell desktop connected to the Time Capsule via Ethernet. Any help or suggestions would be greatly appreciated. Before I switched, I had Cox Cable with a Buffalo wireless router and it had great range. Now I seem to be in a worse situation from a wireless perspective with higher TV and Internet quality. Thanks in advance.

Welcome to the discussions!
+I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode+
If you have an AirPort Express(n), you can configure it to "extend a wireless network". This is a more efficient way to add additional wireless coverage (and much easier to configure than a WDS arrangement).
However, if you have an older "b/g" AirPort Express, you must use the WDS configuration method with this device and the Time Capsule if you want to increase your wireless coverage.

SMTP Settings when NOT On Verizon FIOS

I've had an ongoing issue with the SMTP settings in Microsoft Outlook. When I'm ON FIOS I have to check "My outgoing server (SMTP) requires authentication". When I take my laptop to work or somewhere NOT on FIOS I have to uncheck that setting. Is there an alternate to outgoing.verizon.net that I can use the same bloody settings on no matter where I'm at?!??!! Thanks!
Doc

somegirl wrote:
I have never had to change my SMTP settings when leaving the Verizon Network. Server Requires Authentication should always have to be checked. I can send via a client on any connection with my settings this way.
I have no answer either, but I agree with somegirl, I have never had to change any settings when I am off the Verizon network. I have a weekend house in AT&T DSL territory, plus free wi-fi access via a local cable ISP, and my normal settings with authentication turned on work fine on them for sending and receiving emails.Never any email issues other than I had to get AT&T to allow me to use a non-AT&T outgoing email server while using their network. And when I have used wi-fi access in hotels it has always worked just fine too.
To the original poster:
Probably not at all related, but what port do you have defined for the outgoing server? I used to have port 25 but changed that to 587 some months ago as Verizon supposedly has begun the process of changing from port 25 to 587 in an effort to reduce spam generated on the Verizon network.
This is certainly a mystery to me. I hope you will let us know what the resolution is once you find it.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

I like to see a forum section deals with just residentual Verizons Fios customers. .

I don't see one yet . It would be nice see a forum that just deal with customers various q & amd matters with the various fios features and how they work etc. I know the FIOS triple play , several people I know that have it , several months and still only have tiny clue on how the features there are, even using ch helper 131 and other verizon help chsnnels, plus there are tech feature info they need to know and more

FIOSTIKI wrote:
What about the settings for 'Favorite Channels'?
Why does it revert back to all channels.
I miss my Direct TV...
I have no idea what you mean with your questions. But besides that, you need to go to the FiOS TV Technical Assistance forum and post whatever your issue is there, hopefully more clearly than you have here (or even better, search on Favorites first before posting, or take a look at the first thread listed in the "Top Kudoed Posts" area for that forum).
This is not the correct forum for asking FiOS questions, this forum is for making suggestions about the Community or the forums in the Community (as the title of this forum says).
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

Firefox internet speed slow in verizon fios until I use another browser. When I return to firefox speed very much inproved = to other browsers

Each time I run verizon's fios speed test in fire fox the results are very slow until I use another browser,IE, chrome, then back to firefox and rerun speed test. The speed increases = to other browsers. I have another computer on the same network but with win 7 instead of win 8.1 and do not have this problem. This has occurred over several months ,versions and updates of fire fox. I have tried many fixes to no avail. I like fire fox and want to stay with it.

Hi karnack1,
Thank you for your question and I am happy to help you. I understand that you have tried a few remedies for internet speed on Windows 7 in Firefox for Desktop. In order to better assist you can you please mention what was tried and if you are using a proxy or not, as well as a firewall or antivirus. Thank you.

Does Verizon have anything faster then Speeds up to 150 Mbps/ 35 Mbps?

For what I'm trying to run I need something that can upload at about 50Mbps to 100Mbps and would like to know if verizon can do this. Also is there any way if i got the Speeds up to 150 Mbps/ 35 Mbps Plan they could maybe take 50 off the download or even 75 and add 25-50 to the upload? Or if I pay for two or three of the 150 Mbps/ 35 Mbps Plans can they give me 105 Upload? Thanks.

Unfortunately, nothing like this exists for residential plans and rates are non-negotiable.
If you want a higher provisioned symmetrical connection, you're going to have to go to a business plan.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Verizon Fios business internet speeds. Higher then 150/35?

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