VERIZON FIOS: I used to be a fan, not any more.

Long time Verizon and FIOS customer and feeling cheated.
We were upgraded to 50/50 from 25/25, 9 months ago. Lately our services and speed have been really poor. I used the chat feature to solve the problem and provided the technician access to my Mac. End result. Our speed dropped to 5/3 yes that is correct 5 download and 3 upload. He then informed me that he was unable to improve the speed and provided me a # to call. I waited and waited and finally connected to High Speed WI FI. They said I was given the wrong phone # and they transferred me to Sales, who said they could not help me and transferred me to FIOS tech support. Mind you these were not quick transfers. I had to wait and wait and wait and listen to commercials or silence. FIOS Tech support finally figured out that my router is not compatible with 50/50 and that I need a new router, so I was transfered back to sales. I was then connected to a rep who told me that I had been paying for 50/50 but only getting 25/25 because my router is not compatible with 50/50. She then gave me the option to buy a new router and informed me that I should have been given the new router at the time of the upgrade for free but since I was not and since I did not compain and hence no "paper trail" I would have to buy the new router. Had I asked for a new router 9 months ago, I would have received the router but since I did not I would have to BUY one for $100+. She then informed me that I should be reimbursed for the 9 months of overpayment BUT nine times out of ten, these types of refunds get denied and that I should take 1/2 the refund amount and use it towards a new router. She then explained a myriad of options that all cost me money. Long story short. I should have been given the new compatible router when I was upgraded. I was not. I did not complain and now its going to cost me money.

Hi MANASSAH,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Used to Love This Phone - NOT ANY MORE !

Screen and sound quality are all this model has going for it.
Now on my 5th unit in 14 months including 3 in the last month and a half. Verizon keeps sending me refurbished replacements, each with else something wrong. Have wound up wasting several hours each time troubleshooting on the phone with tech support and setting it all up all over again. Worst battery life imaginable whether or not on 4G. Ever heard of a phone where you have to have 6 chargers (bedroom, kitchen, desk, living room, basement, and of course the car) and 3 batteries just to keep going? Locks up, shuts off, and intermittent delays from a few seconds to SEVERAL MINUTES (no joke) when trying to make a call from the call log or going between screens make you want to throw this thing against a wall. Half of my incoming calls wind up with a smashing static sound in my ear and/or just no voice at all. Several Verizon 2nd level tech support reps have admitted getting these kind of complaints about this device nowadays.
This model is an abortion and BOTH Samsung and Verizon should be ashamed to continue selling it. In fact, both companies should offer Droid Charge owners free or almost free trade ups to the Galaxy S3.

Had this problem way before the use of task killers. The battery life is only 1 issue with this phone. 99% of the User Reviews on Verizonwireless.com blast this phone for battery life giving it 1 out of 5 stars.
What about the smashing static sound in my ear and/or just no voice at all on about ½ of my incoming calls that many others here are also complaining about? What about the intermittent delays in the phone's responding when trying to make a call from the call log which others I personally know who have this phone also experience?

IChat used to work fine but not any more - suggestions?

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"Waiting for response..." for as long as I leave it the request window open.
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Given the above situation I have not tried to modify my router settings nor look into what my service provider might be doing - after all, everthing is still working great on one of my Macs.
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I share that funny feeling but:
10.4.3 is to long ago for me to know whether it is within reach of the backward compatibility specifics of 10.4.10, the machine specifics, the routers settings and it's performance in combination with the italian provider and the policy they have towards their subscribers. Just to give an example, apparently the Powerbook does video chat, the MacBook doesn't The QT version that currently is downloadable has system requirements that ask for 10.4.9 as a minimum. And that is just a detail.
A little change to your settings could solve this, but I advice you to to a reset of your network hardware, and update them one by one to the current release versions of their hard (firmware) and software. Check the site of the ISP and router for advise on their current network mode. Write down their details, and your required input network access. Unplug the devices. Leave them a good 15 minutes to power completely down. The device that comes first in contact with the internet connection needs to be plugged in first. Wait till the lights are blinking stable, now connect your MacBook Pro direct to the Ethernet port of the Modem (?) and log in to the interface of the device by typing it's IP address into Safari. Choose easy set up, and you will be asked to input the information you have previously checked on your ISP's site. Check if the firmware corresponds with the version you looked up on their site. It probably will mention if there is new software available and it will take a minute. After the device has restarted, connectivity is confirmed. Click an internet site in safari, and walk through the network diagnostics windows to set up a stable network conform ISP advice. Now the second mac needs to start, select a site in safari, if it needs diagnostics it will ask, respond in accordance to join the network you just have set up.
Some possible trouble causes to look at as well:
Channel settings used by the american sold Extreme is not set to a number that the Italian bought Express automatically switched to as interference was eminently asking for. (Or vice versa and variations on the theme)
Encryption running on the MacBook Pro could cause the problem etc.
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Check the help feature as well, open iChat, select help in the top menu.
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caek1 wrote:
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VERIZON FIOS: I used to be a fan, not any more.

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