Verizon Fios & NTT Packet loss/Slow Speeds..

Hello,
Recently there has been lot of packet loss between NTT and Verizon Fios.
mtr -rn 108.51.80.12x
HOST: localhost Loss% Snt Last Avg Best Wrst StDev
1.|-- 77.247.178.xxx 0.0% 10 0.4 0.4 0.3 1.2 0.3
2.|-- 85.159.239.6 0.0% 10 0.5 0.5 0.4 0.5 0.0
3.|-- 85.159.239.29 0.0% 10 0.9 0.9 0.6 2.4 0.5
4.|-- 81.20.64.113 0.0% 10 1.2 1.1 1.0 1.2 0.1
5.|-- 129.250.2.146 0.0% 10 1.3 1.3 0.8 3.9 1.0
6.|-- 129.250.2.144 0.0% 10 96.0 97.5 96.0 108.8 4.0
7.|-- 129.250.4.207 0.0% 10 92.6 92.7 92.5 93.0 0.1
8.|-- 129.250.8.38 0.0% 10 144.8 148.0 142.2 164.0 7.1
| `|-- 129.250.8.34
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 108.51.80.12x 10.0% 10 142.5 143.9 141.2 146.7 2.2
Anyone else having same issues? I tried contacting support but problem happens offten at night time and is fixed within 6 to 8 hours.
Thanks

Hi, wondering if you were ever able to resolve this or get any additional info from Verizon on it?
I have some customers on FIOS reporting problems to our ec2 servers. After some a couple nights of debugging I found your post and I have a set of remarkably similar mtr output (also have a similar trace to a 108.x.x.x FIOS endpoint):
HOST: ip-10-45-5-2xx Loss% Snt Last Avg Best Wrst StDev
1.|-- 100.104.104.1xx 0.0% 10 0.7 1.3 0.7 6.3 1.8
2.|-- 100.74.169.9 0.0% 10 0.4 0.5 0.4 0.7 0.1
3.|-- 100.74.169.24 0.0% 10 0.4 0.5 0.4 0.6 0.1
4.|-- 100.66.98.4 0.0% 10 0.4 0.4 0.3 0.5 0.0
5.|-- 100.66.3.190 0.0% 10 1.3 1.3 0.9 1.7 0.2
6.|-- 100.64.226.55 0.0% 10 1.0 1.4 0.9 2.2 0.4
7.|-- 100.64.225.182 0.0% 10 1.5 1.3 0.9 2.6 0.5
8.|-- 100.64.58.100 0.0% 10 0.4 1.2 0.3 5.6 1.8
9.|-- 100.64.13.89 0.0% 10 1.0 1.3 0.9 2.3 0.4
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 100.64.16.1 0.0% 10 0.5 1.4 0.4 7.6 2.2
14.|-- 205.251.245.43 0.0% 10 6.6 9.8 0.4 66.4 20.4
15.|-- 205.251.245.46 0.0% 10 0.7 0.9 0.7 1.1 0.1
16.|-- 205.251.245.0 0.0% 10 1.2 1.1 0.8 1.2 0.1
17.|-- 168.143.228.37 0.0% 10 1.4 1.4 1.4 1.5 0.0
18.|-- 129.250.8.38 0.0% 10 46.4 49.8 46.4 52.6 2.2
| `|-- 129.250.8.34
19.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
20.|-- 173.79.220.xxx 10.0% 10 63.1 59.8 53.7 63.1 2.9
Wondering how to proceed with Verizon, as you mention this only seems to occur during night-time hours, so it's a tricky issue to get support on. For us it means very slow (1mbps or less) transfer speeds between our servers and the FIOS customer, which is unacceptable.
-Tom

Similar Messages

Horrible Verizon FiOS service south NJ - slow internet, excuses, I have no where to turn.....

My saga starts around 4pm yesterday, when out of the blue I noticed my download speeds are PAINFULLY slow. Now, mind you, my service has been lightening fast since I signed up in June. I'm on the 25/25 plan and have always recieved full speed. Suddenly, my upload is but a mere 1.5mbps but my UPLOAD has remained at my usual 20+mbps.
I spend over 4 hours on the phone with tech support, we try EVERYTHING and still, the same result on 3 different computers. Same results every time.
A technician comes out and replaced my ONT AND my actiontech router. We check the coax, we check the ethernet lines, everything is good. Still....the same results.
He tells me that I'm the 4th customer today to have similar issues. Also, VOD is useless because my downstream is so choked!!! His other calls for my local area (Williamstown, Sewell, Sicklerville new jersey). He has heard of other techs with similar calls. I ask him when this will be fixed at the central office and he tells me he has no idea. Most likely it is a bad G-PON card he thinks.
Now, let me just say that my tech (his name was Ed) was an AWESOME guy, and I am in no way blaming him. He did everything he could. He just could not tell me when some guy named Carlos that is a high up VZ tech would look into this. He couldn't even tell me if he WOULD look into it. This is insane. I'm paying for service that I CANNOT USE. I am paying for VOD, High Speed 25/25 internet....and they don't have a clue even if their techs will fix this.........
I am so livid right now you have no idea. I am seriously considering going BACK to the evil forces that are Comcast.
Who else could I possibly call about this issue?

could be a similar issue that was in chino hills california last week.
Try running a tracert from one of your computer to google and then post it here. Maybe we can see where the issue is and the techs here on the board are real good at getting things done
go to the command prompt and type
tracert www.google.com
and post your results so we can see
As for the rest. dont worry the problem WILL be fixed. They probably cant tell you when because they havent been able to track down the problem yet. it could take minutes or it could take weeks. just depends on how long it takes to track down the problem. But once the problem is identified then it will get repaired. But since they dont know the answers yet, they cant give them to you either.
====================================================================================
Error exists between keyboard and chair.

Verizon FIOS Intermittent Packet Loss Problem - How to Convince Verizon Support it's NOT ME

Hi,
I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
Here's what happens:
- On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
- On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
* This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
In fact I know exactly where the problem lies. I did a traceroute to google below:
Tracing route to google.com [74.125.113.106]
over a maximum of 30 hops:
1     4 ms     1 ms    <1 ms 192.168.1.1
2     5 ms     4 ms     4 ms L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
3     9 ms     8 ms     7 ms G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
4    11 ms     8 ms     7 ms P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
5     9 ms     6 ms     7 ms so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
6     7 ms     6 ms     7 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
7     9 ms    10 ms     9 ms 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
8     9 ms     9 ms     9 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
9    33 ms    31 ms    35 ms google-gw.customer.alter.net [152.179.72.62]
10     8 ms    11 ms    10 ms 209.85.252.215
11    18 ms    17 ms    16 ms 209.85.249.11
12    31 ms    29 ms    29 ms 209.85.241.222
13    30 ms    29 ms    29 ms 209.85.241.207
14    41 ms    39 ms    34 ms 209.85.243.1
15    27 ms    27 ms    29 ms vw-in-f106.1e100.net [74.125.113.106]
Trace complete.
Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
130.81.133.156 has major problems.
I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Verizon-FIOS-intermittent-connection-drops...
http://forums.verizon.com/t5/FiOS-Internet/Intermittent-Network-Timeouts/m-p/28138
One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
Here is a sample of the ping logs I was talking about for different devices all at the same time.
Device 2 in the Trace Route:
Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
Device 3 in the Trace Route:
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
Device 4 in the Trace Route:
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Any help, thoughts, suggestions, etc would be great appreciated!
~David

I understand your logic, but you have not eliminated 74.105.157.1 as the problem. It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool. You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Verizon FIOs router and Aiport Card slow performance

Hey all,
Yesterday I switched from DSL to Verizons FIOs. Everything is working great with my PowerMac G4 which is hardwired to the ActionTec M1424WR wireless router, and an old PC laptop which is wireless.
The problem I’m having is with an iMac G5 wireless connection to the ActionTec router. I can connect to the internet but the pages load slower than DSL.
I started by talking with Apple Care a couple of times with no luck. I emptied the Cashe and reset Safari. I’ve also checked for interference from other sources like other routers in the area. And it’s not a distance problem because the connection strength is as high as it can be. The speed tests I’ve run say the download speeds a great. (5.12Mbps) But it still takes 30 seconds for a page to load.
In talking to a tech guy at Verizon (who knows Macs and networks), we thought it might be the WEP or the transmition rate. We turned off the WEP and set the transmition rate to “Auto” in the router control panel. But still no luck.
The Verizon tech is checking with ActionTec. If anyone has any other ideas please let me know. And I will let you all know what Verizon says.
Thanks,
mekg4
iMac G5 Mac OS X (10.4.7)

Several weeks ago I said I would let everyone know how things progressed with getting my slow FIOs connection issuse resolved. So here’s what took place.
The first Verizon technician I talked with had me turn off the routers WEP encryption, then I changed the transmition rate setting to automatic. After having no effect he said he would call me back after talking to Actiontec. I never heard from him again.
During my second call to Verizon, tech support set up a conference call with a technician at Actiontec. After a brief discussion the Actiontec technician was sure the problem was with the wireless card in my computer. So after getting no help from Verizon or Actiontec I decided to give up on the Actiontec router an go back to my Netgear router.
After reconnecting my Netgear router I discovered I had a new problem. My Netgear router would not automatically configure. So I called Verizon tech support a 3rd time. I spent a half hour on the phone trying to configure my Netgear router manually. But this was a waste of time because no one at Verizon was sure what the correct router settings are because routers are designed to configure automatically.
Next I called Netgear to find out why the router was not configuring automatically. After spending $32.00 to talk to Netgear tech support he had me eliminate the router by going straight to my Mac to see if I could get an internet connection. And there was no connection.
So I called Verizon tech support a 4th time. I finally got someone I felt could really help. He told me that in order to connect the new router he would have to clear the IP Address that was assigned to my Actiontec router. The other option is to leave the router unplugged for as much as 4 hours. This too, will clear the IP Address. Once he cleared the old IP Address I reconnected my Netgear router and it configured automatically and I was back on the net. Now, web pages on my wireless iMac are loading in 3-5 seconds instead of 30 seconds.
However, there is just one more thing. After a short time my Netgear router began to freeze when I tried watching a 480p HD movie trailer. Then again when I went to the iTunes music store. Each time I had to turn of the router, wait 30 seconds then turn it back on. I emailed Netgear tech suppport and their response was to log into the router control panel:
1 Go to the WAN Setup.
2 Reduce the MTU to 1400,1456,1484 or 1492
3 Deselect "Disable the SPI firewall"
I tried setting the MTU to 1400 first and that seemed to work for a while. Then it started freezing again. I have the MTU set to 1456 now and it seems to be working so far.
I hope this information will be of help to anyone upgading to Verizon FIOs Internet.
iMac G5 Mac OS X (10.4.7)

DATA PACKET LOSS! Websites SLOW!

I have tested on 3 different computers on my network.. and I went to my parents house who also have FIOS and the websites that I frequent are slow.. VERY SLOW.. My dedicated servrer hosted at Hostgator is VERY SLOW. and It is VERY rubust.. I Then went to a friends house who has comcast and everything worked FINE!
The datacenter that runs my server track down the problem and said that Verizon FIOS right now is loosing alot of data packets. How can we get this fixed?? I hate to call customer service because they refuse to talk to anyone like they are not a 90 year of lady with no tech experience.
VERIZON PLEASE TRACK DOWN THE PROBLEM ON YOUR END! This is unacceptable!

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,etc

New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,switch channel from auto to maybe 6,channel width to 20mhz? Already changed security settings to WPA2. Currently router is running in mixed b and g mode.

If you have one computer running on G they will all run on G. All ROUTERS are backward compatible, in otherwords if you have a group of computers and all of them are N compatible and one or two are G They will all work but the N computers will run at N and those that are G will run at G speed not N.
It can get confusing but really it is simple. The newest is 802.11 AC and ic used with the newest Mac Computers made available in November 2013. So if you have the newest Airport Extreme that is 802.11ac and the newest computers that are AC compliant your speed will be 5 times faster than anything on the market right now.

Tons of packet loss and Verizon techs say its fine

As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something. I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated. Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
Can anyone offer any insight on what else to do or help on this possibly?
Thanks.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
warn low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
warn medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
pass your first hop ping
stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
to your first hop
pass Ping plot:
Ping plot:
From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something. I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated. Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
Can anyone offer any insight on what else to do or help on this possibly?
Thanks.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
warn low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
warn medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
pass your first hop ping
stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
to your first hop
pass Ping plot:
Ping plot:
From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

HT2497 i have a new macbook air occasionally I have trouble with slow internet and trouble with connecting to the internet. I use Verizon Fios and a wireless modem

I have a New macbook air, purchased last week. There are time when internet runs slow or not at all. It is not the Verizon Fios as my IPAD's work fiine during these times.

Turn off the router. Turn back on. Wait until all the lights are lit properly.
Restart the computer.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Best.

E4200 - terrible G-only speed, packet loss and throughput variation

Got this router today, was disappointed to see it fail simple performance tests using wireless G on out-of-the-box firmware 1.0.0.1 and after upgrading to 1.0.0.2.
I tried mixed/G/G+B modes, optimal positioning of the router, manual channels 1,5,6,11 and auto channel, security disabled and 5Ghz disabled, rebooting and power cycling - no difference. I also went on to try a total of 3 different laptops again with no difference (they have Atheros, Realtek and Intel chipsets, all 802.11g, no 802.11n)
Uplink and downlink speeds from WLAN to LAN are consistenly poor (tested using Jperf and Qcheck), with uplink to the router being consistently worse. For example, at my favoured location a few metres from the router with very good signal strength, an Orange Livebox 1.2 (or 'Livebox Mini', which is a standard ISP provided router here in the UK) gives rock solid 22Mbps up and down, a humble Sagem 2504N gives rock solid 21Mbps up and down, the E4200 gives about 11Mbps up and 13Mbps down, even though signal strength at this location as reported by Inssider is in fact highest from the E4200. Wherever I try it, like for like, the E4200 throughput underperforms massively for any wireless router let alone a top-of-the-range model. Even right next to the router, I only seem to get an average of about 18Mbps down, not the full 22Mbps I would expect from 802.11g.
I also see great throughput variation on these tests. So, I ran ping tests from the cmd line (from wireless to a wired computer on the E4200), and sure enough there is packet loss. There is no packet loss on any of my other routers. I also put the E4200 into bridge mode and used it as a wireless access point to another router, again there was packet loss and throughput variation. Coming here to post, I saw some other threads about packet loss, I can confirm I am another user seeing the same thing.
Comments/comparisons/ideas for fixes welcome, but I'm sorry to say, this router is obviously going back.

Thanks, but Cisco Connect did not help.
I am using this router as a wireless access point, without connecting a modem to the WAN port. Cisco Connect did not like this one bit and would not proceed because it could not detect an Internet Connection. It then tried to send a report of why installation had failed over the internet
Not that I should have to use Cisco Connect to avoid packet loss and extremely poor speeds anyway! Nothing I have seen in the Linksys documentation or during setup suggests it will alter performance so I don't know how it would help anyway (the router page only warned that configuring manually meant my network could be left unsecured).
I don't know what the speed tests are through Cisco Connect, because I cannot install it and I can't find a user guide to the software, not even on the installation disc. I don't see how these speed tests will change anything though, how can they give meaningful, different results of a simple TCP throughput test, as I performed using Jperf/Iperf and IxChariot.

Extremely slow internet and 20-50% packet loss

This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:Pinging google.com [216.58.216.110] with 32 bytes o
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Ping statistics for 216.58.216.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11msSometimes I will have no packet loss as shown but other times I will have 50%. It happens randomly. However streams will never work above 240p. I have tried speedtesting my internet when it is slow and it comes back the usual 20 Mbps down and 5 up. Anyone know whats going on or any tests I can try? It is extemely frustrating not knowing what to do

mattsmith927 wrote:
This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:
Pinging google.com [216.58.216.110] with 32 bytes o
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Ping statistics for 216.58.216.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
Sometimes I will have no packet loss as shown but other times I will have 50%. It happens randomly. However streams will never work above 240p. I have tried speedtesting my internet when it is slow and it comes back the usual 20 Mbps down and 5 up.
Anyone know whats going on or any tests I can try? It is extemely frustrating not knowing what to do
I am sorry to hear about the trouble you are having with this. Has this happened recently? I was able to check the connection history and it does seem to be much better for the past week. If the issue comes back let me know, we might need to have a tech check this. -FC

Verizon Fios Slow internet no support from from verizon customer services

It looks like nobody seems to care bout your problem as long as they have your money.
Here I'm almost a year with verizon FIOS internet and cable.
Has not been able to enjoy for a whole month, Been calling verizon for resolution almost every single night.   Verizon send disgrunted technician to your house that do nothing, only check cable and signal when it has been stated on their system that it has been checked at least 60 times in the last 10 month.
You request them to send somebody to check your ONT and they seems to ignore your request.
when you try to cancel they give you the run around even if you are not in a contract as ME.    I'm not in a 1 year or 2 year contract. What I'm recieving from verizon cannot be called a service.   Why is so difficult for me to cancel this horrendous nightmare so i can go to provider who want my money.
I'm Paying for 50/20 internet speed
my download speed is 1.2 megabit to megabit on my lucky nights.      My upload speed is from 3-7 megabit never been higher than 10 megabit

It looks like nobody seems to care bout your problem as long as they have your money.
Here I'm almost a year with verizon FIOS internet and cable.
Has not been able to enjoy for a whole month, Been calling verizon for resolution almost every single night.   Verizon send disgrunted technician to your house that do nothing, only check cable and signal when it has been stated on their system that it has been checked at least 60 times in the last 10 month.
You request them to send somebody to check your ONT and they seems to ignore your request.
when you try to cancel they give you the run around even if you are not in a contract as ME.    I'm not in a 1 year or 2 year contract. What I'm recieving from verizon cannot be called a service.   Why is so difficult for me to cancel this horrendous nightmare so i can go to provider who want my money.
I'm Paying for 50/20 internet speed
my download speed is 1.2 megabit to megabit on my lucky nights.      My upload speed is from 3-7 megabit never been higher than 10 megabit

NJ FIOS Very slow speeds

I just recently got FIOS and everything has been good until tonight.
It seems after about 7pm my speeds have been dropped dramtically from 25/5 too 1/5
My computer is not the issue
I have already tried rebooting the modem multiple times
The slow speed seems to come on at random times and then fix itself
Could this be since FIOS just moved into my area and they are working on something around here?

It could be a problem with your connection if speeds fall past 7PM. Are you testing from a Wireless connection by chance? Know of any neighbors suddenly seeing issues?
========
The first to bring me 1Gbps Fiber for $30/m wins!

Southern California Fios Slow Speed 7/1/13

Did anybody experience very slow speeds today?My internet was down for like 1-2 hours not so long ago and extremely slow speeds..it just went back up right now... am i the only one who experienced this?Oh and is there a system status page to see the network statuses?Thanks

To answer the last question, the network status page has been gone for ages. Best way to check at this point is phone or live chat with Verizon. The reps are always willing to check for outages if you ask nicely.
========
The first to bring me 1Gbps Fiber for $30/m wins!

High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

Verizon Fios & NTT Packet loss/Slow Speeds..

Similar Messages

Maybe you are looking for