Verizon FIOs Triple Play Scam

I posted last month when we first signed up for FIOs on how shady they were and finally we got the bill that confirmed our suspicion. Instead of the $79.99 tiple play deal, we were charged $99.99. This is after I called two times and they promised me they corrected this. I knew they were lying. As mentioned in my first message, we had trouble signing up online so we called them, and they tookt he oppotunity to cancel the $79.99 deal and charge $99.99. I called them several times over hours trying to get it fixed and they promised me they would.  I wish I had never switched to Verizon, I swear every one of their sales person is a scammer. 

First off, Denton has other internet provider(s) in different areas. I know for a fact that Charter is one of them.
If your son lives at a place that has a contract with Fios, then yes, he only has one choice. Frankly, Charter sucks, and so does Time Warner. Not sure why you would NOT want it.
Second, pretty sure 25/25 is $50/month which blows away anything a cable company can offer in the area.  Also, just because YOUR Time Warner bill is $70 does not mean you get the same speeds/channels as he would.
Third, if he had ordered online with a TV package the installation/activation fee would've been waived. They do that for everyone also.
Also....props to teaching your son how to handle the big bad phone company bully on his own!

Similar Messages

  • Verizon Fios triple play

    verizon services ifis the wors company you would use, I am on the phone for 2hours,one just tell me yo do what you wants to do, she can not fix my problem so basically I can go with other company if I want that is how verizon costumer treat you, the second customer service said hold please I am here waiting for 40 minute hearing music, is ridiculous, I will never recomment.

    Perhaps if you explained your problem, someone here could offer you advice.

  • Unable to Recommend FIOS Triple-Play Bundles

    One month ago, I ordered the FIOS Triple-Play Best Bundle.  It was installed last week, on May 17th.  No problems.  My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area,  I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then).  I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area.  When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
    My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear.  I think this is why he has thought that FIOS was not available here, for so long.  When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office.  I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him.  Anyone know a way around these restrictions?

    Anyone should be able to get to this website on verizon.com
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  • Tips for FIOS Triple Play installation

    I'm thinking of upgrading my Verizon DSL service to the FIOS Triple Play bundle, but have concerns about any surprises I might encounter during initial installation, especially additional charges I might incur on top of the supposedly "free" installation. 
    Here's a description of my current situation:
    I'm assuming that my house is FIOS-ready, since Verizon has been aggressively marketing the service in my area for a couple of years now, and I know several people who have had fairly uneventful installs.
    Two coax lines run from the satellite dish into the attic (unfortunately the least accessible part of the attic) and are routed separately to each room with a TV.
    No CAT5/6 currently running to any room in my house.
    I currently have DISH TV with essentially the same set-up I'd be getting with FIOS -- HD DVR with full HD service to one TV, and SD to a second TV. STB is connected to primary TV; second TV has coax and a wireless connection to the STB.
    I have Verizon DSL with a wireless router providing network connectivity to all of the computers in my home.
    Seems like this should be a fairly straightforward installation, but given this configuration to work with, are there any "gotchas" that I can expect to encounter during installation?

    Ok, well here's the skinny.
    Double check that you qualify, I am sure you do if they are aggressively marketing like that.
    verizon.com/fios
    Verizon FiOS installers normally tie directly into existing Coax runs unless they are of poor quality and need to be replaced, they will run FiOS upto 3 rooms as part of the installation, and then additional coax runs or rooms will cost extra, double check with customer service.
    Cat 5/6 not needed unless you have a special application that requires a direct connect vs a Wireless connection.  All FiOS routers are wifi capable (ones being installed today) so the installer will be looking to wire the router close to the network terminal (ONT) and then distribute wireless out to the rest of the house.
    They will likely mimic the current dish set up, and everything else looks pretty straight forward.
    the only thing you want to be aware of is the location of the router, the installers will likely put this in your basement or garage, which may be different than where you have the DSL modem today, so locations that get wireless today, may be further away from the garage/basement than your current DSL modem locale today.
    That may impact your wireless performance but other than that, you should be good 

  • FIOS Triple Play bundle

    On Friday I had them install FIOS triple play bundle.  I had a problem with internet because I didn't have an Ethernet connection, however, that's fixed.  My question is I received an email saying that within 30 days I need to respond to get the bundle discount and it said they needed my order number and zip code.  I entered that info and it came back and said that it was invalid.  I tried to enter my verizon user name and password and it said that it was not correct.  Is it true that if I don't respond by 30 days they will start charging me more.  Anyone that got the triple play...did you have to activate it to get the discount.
    Thanks
    Cheryl

    Yes you must agree to the bundle within 30 days. You may have the wrong order number. There are times when the order number may get changed. Call the fiber solutions phone number and get it taken care of. They should be able to give you the correct order number. If you have any paper work there could be more then one number. If you can log into My Account on Verizon.com and bring up order history you may find it there faster then calling.
    FiOS
    888-553-1555
    Customer Service - Monday-Friday 8:00am - 6:00pm
    Technical Support 24/7
    Message Edited by prisaz on 05-03-2009 07:22 PM

  • Fios Triple Play phone charges

    Hello!
    I noticed on my latest bill from Verizon, I am being charged .75 for "direct dialed calls".  I have had this triple play for a long time now and this is the first time ever that I was charged for calls.  Does this sound like a mistake on my bill, or is it possible to be charged for phone calls when you have the triple play?  I made these calls within my own state, and I previously have made calls within my state without being charged extra.
    Solved!
    Go to Solution.

    Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
    http://www.verizon.com/contactus
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Service Interruptions with FiOS triple play - we are down 8 days out of 21 since install!

    Triple play install is just NOT working reliably. We have been down 8 times (days) in the 21 days since install. We have had a tech out twice to check the physical set up. The first tech said it was a paper wprk prpblem on Verizon end. 10 days later 2nd tech said install is fine but he changed out the outside box just to eliinate it as a possibilty. Tech 2 said the problem will be at the Verizon office end that they need to clear out the errors on the card but they wont wnat to do that becuae they will temporariky knock out service to 30 plus other houses on the same card. He gave me his boss' cell # to call for help. Have called him twice to leave messages and no response. I have been on chat with India twice over this using AT&T 3G on the Ipad BTW - hey Verizon areyou going to pay my AT&T bill? I am sure not going to pay my Verizon bill untill this is resolved! India tech support has twice assured me that they have fixed the problem permanently by sending commands to reset - it works but only temporarily. So what, i have to chat with India via AT&T evertime i want to watch TV or go on the internet via Verizon, seriously? And yes i know the weather hS been bad but our powerlines are underground we have not lost power at any time during this period Nd the power outlet to which the system is connected has been checked and is good.
    We need some Answers here people. Who has had a similar situation And how did you resolve it.

    From the second description -- this sounds like they diagnosed it as a bad PON card in the central office.  No "resetting" of boxes on your end is going to fix this if that's the case.   While it would be true that Vz might not want to replace this card during the day, a normal maintenance window overnight would typically resolve this in a day or two.
    Sounds like you need to open another tech support call and/or contact the cell phone number the tech gave you to get this resolved.
    While what you're experiencing is rare, it would definitely explain the experience you've been having.

  • 2nd day with fios triple play ultimate hd, caller id does not work on the sd boxes

     caller id works on the hd tv. but does not on the sd boxes. both sd boxes have been activated.

    Hi maggie183,
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    If these tips do not work, please PM me and I will take a closer look into your issue.
    --James
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • NYC Apartment FIOS Triple Play Install

    I'm in a NYC apartment building.  Do you think the field tech that comes out to do the install will be OK with the following?
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    I have no electrical outlet in my closet.  But there is one just outside the wall where I want the ONT mounted.
    I was thinking of putting a power strip in my closet and having the tech drill a hole through the wall where my outlet is.  I also want the Actiontec router to remain in the closet since it is pretty big and I will be using my own router on my desk next to that wall.
    So the hole through the closet wall needs to be big enough to fit:
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    - ethernet cable which will go to my router
    - coax cable which will need to connect to my existing coax that goes to my cable boxes
    The power strip in the closet can then be used to plug in the ONT and the Actiontec.
    Will the field tech be able to do this?  Or am I screwed?
    Thanks.

    Frameless wrote:
     ... My building is set up ... such that the ONT's are required to be installed in each apartment [emphasis added] ... I have structured wiring where my phone, internet and TV all terminate at a ... panel ... distribution ... (COAX, Cat5, Phone) all begin at the panel ... when the Fiber cable is brought into the apartment, can it be run to the ... panel ... The ONT can be placed within the panel and power can be supplied ... will the installer be able to hide the Fiber cable ... [?]
    If the ONT must be installed within your apartment, then necessarily the fiber cable must also terminate within your apartment (at the ONT, of course).  It is therefore up to the VZ tech to make the install conform to requirements.  If there is space at your structured wiring panel, the ONT will go there.
    Whether the install can meet your cosmetic requirements regarding concealed wiring is impossible to answer a priori.  Depends on your layout and the route that the fiber must follow to get to your flat.  My experience with VZ install techs is quite positive. They made a real effort in my case to meet my requirements (electrical and cosmetic).  There are photos of my install elsewhere on this forum.

  • Blindsided by Verizon FIOS Digital Voice 411 charges

    Hello,
    411 for any blind person is essentia!.
    charging $2 per call to those who are blind is an unconcionable and devious nigh onto robbery act.
    I've been a GTE/Verizon tele customer for decades. Initially with a copper line, and now with FIOS Triple play incl'd Digital Voice.
    I asked during a very lengthy debate regarding the pros and cons of upgrading to DV what would change, if anything. I strongly underlined the fact I am blind at that time. I was told nothing would change save for the fact I would then have to add in the area code prefix to the dialed ph num when an outgoing  call was made. Bummer. But OK, I get a 100 # speed dial feature.
    Apparently the integrity of or the training level of Verizon Sales staff is hugely suspect. THERE IS ANOTHER CHANGE... NOW, EACH AND EVERY 411 CALL WILL COST $1.99 + TAX!!!!
    Being BLIND using 411 is enevitable. GTE/Verizon thru a special needs gbased facility had to my personal knowledge provided (likely mandated or required to by the gov't.)  FREE 411 CALLING for those like me... well since the mid 90s anyhow. Though a specific course of applications and letters was required for this accomodation... much like the process for a disabled parking permit process. Dr. note, etc.
    Switching to DV as I was instructed to do during this last contract discussion not one word was said as to the $2 per 411 call. Nothing!
    Are verizon staff simply stupid? How can something of that nature be so casually overlooked?
    411 for any blind person is necessary, at least for local calls, if not entirely.!.
    only during a discussion once more with a supervisor was I informed I had been billed for EACH & EVERY 411 call @ $2 per, since the "cost savings" upgrade to the new Triple Play w/DV was made over a year ago!!!
    Scandalous. Ridiculous. But then Verizon has not been a totally up front utility now has it? Florida assessed an $11 million penalty for Verizon's inappropriate billing practices a few years ago on their Cellular services arm.
    Apparently, in Verizon's opinion, they conduct business in a "CATCH ME IF YOU CAN" sort of arrangement.
    even their current billing process says you will be billed for a Set top Box return, UNTIL they have it back in their wherever wharehouse... not when it's mailed back date or dropped off at a local Phone Mart outlet, as they instruct.
    I dropped off a STB July 16, 2013 at a Phone mart nearby. Got a receipt & deactivation code print out. Aug 7, 2013 I was told they wouldn't credit me prior to the Aug 6 2013 date it was received into their wharehouse... not the actual date it was  returned.
    business &* billing practices such as these evaccuates any sense of good faith which both parties MUST aspire to, and is central to any leagal agreement or contract for services.
    Verizon repeatedly ignores the good faith aspect and regularly punishes it's client base financially to suit their own needs/desires.
    unscrupulous conduct such as this is deplorable and should not go without penalty. Ethics as shown by Verizon are non essential and they flaunt it in the face of the State, the Country, and their subvscribers routinely..  such actions exceed and nullify the boundaries of usual consumer propriety. The ordinary reference of 'Caveat Emptor"  or BUYER BEWARE is a prerequisite IF one wishes to, or is entertaining the idea of contracting business with Verizon. Not only must the buyer beware at time of purchase, but each billing cycle thereafter!!
    If I must watch a company I am in bed with each and every month to surveil their billing, exactly what does that say about Verizon?  the old adage "the bill is computer generated" sours in the mouth and falls without weight on the ears, as Verizon itself programs those computers. Consequently Verizon has BUILT in exteranneous facilities for acquiring either temporal or permanent revenue streams with it's deplorable operating and billing regimen.
    ...and when Verizon goes to the lengths of stealing from the disabled, or worse still, the blind, it's shameful... it's plain crookedness... thieivery...  and defies ethical forthwrightness.

    Yes, it is correct and I've not been able to get a straight answer from Verizon about why the account number changes--I recently signed up for triple play of broadband, phone and tv from my double play of broadband and phone (Freedom Essentials). My account number did not change when I switched to FiOS (broadband/phone) in 2009.
    I received an email from Verizon's FiOS Customer Experience Team for the Mid-Atlantic Region welcoming me to FiOS (although, as noted, I've been a FiOS customer since 2009). I replied to that email asking why my account number changed, what my new payment date would be (that also changes fro some bizarro reason) and also that I wanted to go back to Freedom Essentials since Digital Voice is NOT state regulated (no protection then if there are problems, no regulations as to price increases, etc.). While I received a reply, my questions have never been answered and my "customer experience" has been extremely poor with respect to any help/response from Verizon's Mid-Atlantic region team. I have not yet received my first bill for the new account.

  • Verizon Fios rep says that I can not port my number.

    I had Verizon number for about 14 years and I recently moved to a new house and got Fios. When they signed up for Fios triple play on phone, the sales rep said that my number will be transferred to my new location. Meanwhile, I was given temporary number. Installation was done and I was told that the old number be active by 5pm that day. Did not happen. Called verizon back and they said it would take another 24 hrs. No success and I called back. Same response again and was told to wait 2 days now. Called again and finally spoke to someone who said that she will straighened everything out and will call in 48 hrs. Got no response on 3rd day so I called back. By now, I must've called about 4-5 times regarding this issue. Finally, they told me that after sending trouble ticket, back end department told them that the number can NOT be transferred. They said it is copper based line and can not be put on Fios network, which is digital network. I told her that Vonage said they can port it and she said they can NOT port it either, because it is a copper line number. I had spoken to Vonage before getting Fios and was told that they can port it without any problem. Just to confirm again, I called Vonage and I was told that the number is portable. I want that same number but Fios won't give it to me. Feels like they told me they could port number originally just to get my business. Did anyone else have same problem? Any way to resolve it?

    Since we haven't heard back from you, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • I like to see a forum section deals with just residentual Verizons Fios customers. .

    I don't see one yet . It would be nice see a forum that just deal with customers various q & amd matters with the various fios features and how they work etc. I know the FIOS triple play , several people I know that have it , several months and still only have tiny clue on how the features there are, even using ch helper 131 and other verizon help chsnnels, plus there are tech feature info they need to know and more

    FIOSTIKI wrote:
    What about the settings for 'Favorite Channels'?
    Why does it revert back to all channels.
    I miss my Direct TV...
    I have no idea what you mean with your questions. But besides that, you need to go to the FiOS TV Technical Assistance forum and post whatever your issue is there, hopefully more clearly than you have here (or even better, search on Favorites first before posting, or take a look at the first thread listed in the "Top Kudoed Posts" area for that forum).
    This is not the correct forum for asking FiOS questions, this forum is for making suggestions about the Community or the forums in the Community (as the title of this forum says).
    Justin
    Verizon FiOS TV, Internet, and phone
    QIP7232, IMG 1.8, Build 02.54
    Keller, TX 76248

  • Trick play instead of Triple play

    I currently have FIOS Triple Play extreme plan.  When I click on "My Verizon", it shows my plan and cost.  Below that, it states "What We Recommend".  It has the same Triple Play, but also states that my bundle includes HBO and Showtime.  I added that to my cart, but then it reads my plan will include Epix for an additonal $17 after month six.   I called Verizon, they claim they cannot "see" what I am viewing.  All I want is what is being offered.  It seems like a Verizon gimmick to boost me.  How do I just get what is offered, nothing more, at the price offered?

    I should add that the person on the phone told me to just order whatever is added to the cart (no HBO and Showtime, but yes to Epix and the increased price), and that once the service is changed, to call again, and that his notes in the account would alert to  whomever I would speaking to change the service to give me the free HBO and Showtime.   After 90 minutes on the phone tonight, I am not in the mood to be on the phone another 90 minutes and take a chance on some crazy scheme to just get what is offered.

  • TRIPLE PLAY package help

    BEST TRIPLE PLAY
    i have the fios TRIPLE PLAY hd with showtime & hbo free for 90 days I was also to get the movie package free 60 day to try out but i not get that Verizon FiOS is currently providing total movie package (showtime already have Starz don't have HBO already have Cinemax don't have. for 60 days free trail for existing customers. other then this issue fios is heaven!!!!!!!

    Is there something you were told you have and you are not recieving? If this is the case then please send me your acct tele# in a private message and I can have a look to see what was put on your TV account.
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    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

  • How can I downgrade Triple Play to just FIOS Internet?

    A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.
    Now, I find I never watch TV. Ever. There's just no time for it. I like FIOS Internet, but I'm also paying for services that I don't use. And Verizon is making it very difficult to change this. There is no information about doing this at all on any of Verizon's pages. After calling customer support, I find out that the price I'm paying comes from a complicated array of discounts, which are only available to new customers, and would go away if I changed my bundle, meaning that I'd be paying much more if I got rid of the TV service. Not only that, I can't even return the cable box to reduce my monthly bill $10 - doing this would automatically disqualify me from the Triple Play discounts because I can't get TV service without it (even though I absolutely can, just with a very limited selection of channels - I've tried plugging the coax right into the TV and it works more or less).
    So, what can I do? Xfinity's Performance bundle at $30/month is looking pretty attractive, and maybe after a 6 month trial period Verizon can consider me a "new customer" again. But if and only if there's a way I can just cut back on the services I don't use and make my bill go down instead of up, I'd just as soon not go to the trouble of changing ISPs.

    "Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

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