Verizon In-Home Agent

How do I cancel the replacement remote order I made in error from Verizon In-Home Agent? Please reply ASAP.

Which department does the order from Vz In Home Agent actually go to? It doesn't show up at https://www22.verizon.com/residential/checkorder/.

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Has anyone installed the Verizon In-Home agent on Moutain Lion?

I am having a lot of trouble with Verizon telephone service and they want me to install Verizon In-home Agent on my MacBook Air. Has anyone had any trouble with that app? I have Verizon Freedom Essentials phone service, a misnomer to say the least.
Roger

From the FIOS area in a simluar thread..
i like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
and
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Verizon In Home Agent Annoyance

I do not want this thing running unless I choose to start it up. How do I disable autorun or if I can't do that, how do I uninstall it from Windows XP.
Solved!
Go to Solution.

KDBerg wrote:
First thing I tried, but there is nothing in the list of installed software called Verizon In Home Agent. Is it under some other program name?
I see it in my add/remove programs as
Vz In Home Agent
I also see it in my start menu as
Verizon->Fios->In Home agent
However I then STUPIDLY selected it and it said it had an update and I let it run.
The update didn't complete properly - they've messed up the msi installer package script
and after it fails my start up menu looks just like yours.
Try clicking on the last empty item in the menu, I did, it then completed the agent install and you can remove it normally

Verizon In Home Agent, Error 1772

I can not install this program.
Error 1772 "A program run as part of the set-up did not finish as expected"
\IHAstarter.exe,command: Run from install.
What does this mean, can someone help?

I point to and quote from http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
a)
I like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Verizon In-Home Agent for Windows 8

Is In Home Agent available for Windows 8? I downloaded the one on website but its not working in Windows 8. Please suggest.

I point to and quote from http://forums.verizon.com/t5/FiOS-Internet/Installing-InHome-Agent/td-p/544663
a)
I like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
c)
Count yourselves lucky, That program is more trouble than help. It took me about 90 seconds to realize this and to remove it from my system. If you have any real questions about anything more complex than hitting the enter key, you are not going to find any answers from the In Home Agent. Its all basic stuff and will not help with any real issues.
You will probably find better, more easy to understand and more usable answers on Google than you can in any verizon software i have seen to date.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

In-Home Agent for Mac doesn't work - never has

I signed up for FIOS service several months ago and have never been able to get Verizon In-Home Agent to work. I can get as far as the level shown below, but when I select one of the grayed options, I get the spinning icon. (See it at lower left corner of the window.) That lasts for a few minutes, then nothing happens - it just goes back to the same window.
I even tried clicking the "Click here to provide your Feedback." I get the same icon (hard to see, but it's to the left of that link), then back to the same window.
Running Mac OS X 10.6.8.
Any ideas?

I just got FIOS in my all-Mac household. Nothing works for the Mac in FIOS. Not the FIOS t.v. widgets, In-Home Agent or anything else. Verizon is the most Mac unfriendly telecom company I've ever seen. Ironic if you think about what its products are.
All that will work on a Mac is that it will connect to the Internet. Period.
Verizon, would it really be too much cost or trouble to develop more Macintosh options?

Vz In-Home Agent

Got to love Vz In-Home Agent to help troubleshoot a connection problem. First the agent tries to look for updated (of course it can't cause I can't connect to the internet) then it tells me something about limited help cause it can not connect. Hello, your suppose to help me connect not complain cause I'm not connected.

#1 I point to
http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
#2 and I quote some of it.
a)
i like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

In-Home Agent Fails - Supervisor Help Please!!!

I recently installed fios.
I have never been able to get the In-Home Agent to work properly.
The graphics overlap each other in places and some of the text runs off the right edge, making parts unreadable.
If that weren't bad enough, 99% of the time the imbedded links do not function at all. ( I finally did get the "Chat" link to work once, but that was an exercise in futility.)
I see this on 2 different computers.
I have just downloaded the latest & greatest version to my Win7 computer and there is no difference.
The Chat & email support is completely useless. They know less than I do. (I let one "tech" take remote control of one of my computers and his impatience with with a slow application resulted in him trying to open the program about 15 times; causing the computer to drag to a halt. I had to do a hard reboot to recover from his ineptness.)
I was able to set up my hotspot account only because someone here in the forum showed me how to find my way through the mind-boggling labyrinth that Verizon calls a web site to the setup form and application.
Why can't I get proper support for this problem?
Does anyone at Verizon really care?
It seems not.
Solved!
Go to Solution.

I point to and quote from http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
a)
like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Re: Getting to Know In Home Agent

I am new to this site. I have been trying to get the most recent Verizon in-home Agent (I sucessfully used an older version) up on my 64 bit Windows 7 machine and repeatedly get an installer error 1722. I have scanned my system and all my microsoft components are uncompromised.
This is a somewhat prevalent problem given all the Google postings but no one seems to have a solution. I was hoping someone here might be able to help.

I point to and quote from
http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
a)
i like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Trouble installing In Home Agent

When i try to install In Home Agent, I get the message:
"Multiple VZ-An Home Agent cannot be installed. Please uninstall the old kit from Control Panel and install the new kit"
There is no other At Home Agent installed!. How do I proceed?
Mike S

I point to http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
and quote from it
a)
I like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
I point to
http://forums.verizon.com/t5/FiOS-Internet/Installing-InHome-Agent/td-p/544663
and I quote from it
Count yourselves lucky, That program is more trouble than help. It took me about 90 seconds to realize this and to remove it from my system. If you have any real questions about anything more complex than hitting the enter key, you are not going to find any answers from the In Home Agent. Its all basic stuff and will not help with any real issues.
You will probably find better, more easy to understand and more usable answers on Google than you can in any verizon software i have seen to date.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Troubleshoot and Setup Verizon.net Email with VZ In-Home Agent

VZ In-Home Agent is a tool that helps you setup and troubleshoot your Verizon.net email services. This tool is simple, easy-to-use and has information about various features of your Verizon.net email along with quick fixes for most of the common problems. It also helps you manage (Create/Delete) additional email accounts and also proactively diagnoses issues with your Email Clients (Outlook, Outlook Express, Windows Mail). The best part of this tool is that it automatically identifies your services and provides customized help, eliminating the need to wait for an agent.
VZ In-Home Agent helps easily set up your Vz Email account on Outlook, Outlook Express and Windows Mail, helps fix email problems, resets your password if you don't remember it, and can help create additional email Accounts.
Just download and install VZ In-Home Agent from http://www.verizon.com/connect/
If you face any issues or have any questions/suggestions, please use the Feedback form available on the tool and help us make this tool work better for you.
Minimum system requirements:
Operating System: Windows XP, Vista or Windows 7
RAM: 512 MB or more
Storage: 50 MB available on Hard disk
Router: Verizon-supported router (The D-Link routers are the only Verizon-supported routers that do not work with the FiOS Connection Wizard)
Modem (High Speed Internet (DSL)): For wireless support, a Verizon-provided wireless gateway is required. (Vz In-Home Agent does not support setting up wireless connections on 3rd party routers)

When will this new service support Mac OS, only Windows right now

Frustration with Verizon Home Agent

I have accessed the Verizon Home Agent a number of times. The first time I did the only highlighted icon was for internet problems. I was told by a humanoid to uninstall the program and reinstall it. The first time I tried that it doi not work; still only an internet icon was highlighted. The second time it worked. Subsequently, when accessing the site the three icon choices were highlighted, until today, when I was back to only the internet option. How long is it going to take to iron out the home agent's problems? Stosh 22

Im having the same issue- we called Tech support for an issue and got disconnected. I then get an email from Verizon saying to sign up for Home Agent for future tech support and remotely diagnose FIOS tv issue and reset SetTop boxes. I go through the whole thing and install it and only Internet service is listed. So I uninstalled and reinstalled and still only Internet support is listed.
I am about ready to break my contract with Verizon and go back to Comcast.

Verizon Net In-Home Agent "Service is Currently Unavailable"

It says to visit Verizon Central at http://www.verizon.net -- but I can't find anything on this. What is up, my computer crashed & I desperately need to reset up my E-mail.

Hello realbullet, you can use this link http://www22.verizon.com/residentialhelp/inhomeagent?CMP=DMC-CV090324 to download the In-Home-Agent or use income.verizon.net as your incoming server and outgoing.verizon.net as your outgoing server. Remember to click in the box where it says "My server requires authentication" so it has a check mark in it.
Ron
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Does the DVR/STB have to be on the LAN for In-Home Agent to work?

I'm a brand new user and am trying to learn the the new features that Fios brings to the party. When my install was done I asked that the wireless feature be disabled on the router (I have a good wired network for my PCs and they were all connected to the supplied router). All of my services work (TV, Ph, Internet) but I just noticed that when I go to In-Home Agent, the only selectable option is that for Internet. I have a sneaky suspicion that the DVR/STB are controlled over the network.
Can I connect the DVR to my wired network (Ethernet connection) and get the In-Home Agent functionality back?

Verizon boxes communicate with the LAN via MoCA. This is done over the coaxial cable. If you have guide information then that is working properly. Youy don't need wireless and the RJ-45 on the back of the STB is not active, so "hooking up" to your wired network would do no good.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Troubleshoot and Setup FiOS TV Programming with VZ In-Home Agent

VZ In-Home Agent is a tool that helps you setup and troubleshoot your FiOS TV programming. This tool is simple, easy-to-use and has information about various features of your FiOS TV programming along with quick fixes for most of the common problems. The best part of this tool is that it automatically identifies your services and provides customized help, obviating the need to wait for an agent.
VZ In-Home Agent helps with remotes, set top boxes, wiring diagrams, Program Guide, etc, quickly fixes your "no picture on TV" and "set top box" issues and helps with games, Widgets, etc.
Just download and install VZ In-Home Agent from http://www.verizon.com/connect/
If you face any issues or have any questions/suggestions, please use the Feedback form available on the tool and help us make this tool work better for you.
Minimum system requirements:
Operating System: Windows XP, Vista or Windows 7
RAM: 384 MB or more
Storage: 50 MB available on Hard disk
Router: Verizon-supported router (The D-Link routers are the only Verizon-supported routers that do not work with the Vz In-Home Agent)

When will this new service support Mac OS, only Windows right now

Verizon In-Home Agent

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